SUMMARY

• Over 10 years of experience in the field of Quality Assurance.
• Experienced in analyzing business requirements at different stages of software development life cycle (SDLC) models such as Agile, Scrum
• Experienced in developing Test plans, writing Test Cases, execution of Test cases and Test scenarios to meet the product’s business requirements.
• Tested software applications including Client - Server and Web based applications.
• Involved in developing and maintaining Test Matrix and Gap Analysis Matrix.
• Experience in Front-End Testing and Back-End Testing.
• Performed back-end testing manually on the Oracle & SQL Server databases by writing SQL queries.
• Working knowledge of Scrum process
• Participated in designing Walkthroughs and verify QC Test Scripts and generated reports.
• Experienced in using Quality Center for test case writing and management.
• Worked on different types of testing including Unit, System, Integration, End2End and Web services testing, performance testing, black box testing, functional testing and regression testing.
• Worked on LDAP sever to edit, delete and modify directory
• Experienced in using Quality Center for test case writing and management.
• Expert in Black Box, Functionality, Regression Testing and Smoke Testing.
• Proficient in writing SQL queries for back end testing and data mapping.
• Proficiency in Reporting and Prioritizing software bugs in conjunction with the development and QA Managers

PROFESSIONAL EXPERIENCE

Confidential, Princeton, NJ

Quality Assurance\Techncial Support

Responsibilities:

• Participated in development and implementation a structured project management, Software
• Development and QA methodology that meet the needs of the organization
• Created and maintained UAT Test Plan to outline the scope of UAT testing and the testing timelines.
• Wrote UAT test cases in Quality Center (ALM).
• Generated various reports in ALM during UAT including Progress Reports, Defect Reports, and Status Reports.
• Reproduced and qualified technical support issues from customers and worked with appropriate personnel in Engineering for problem identification and resolution.
• Developed and maintained strong technical expertise in Confidential products and those devices and platforms upon which our products function
• Worked with SCRUM team to develop Test Plan.
• Developed, executed and documented test plans and test cases.
• Gained in-depth working knowledge of I O/S, Blackberry and Android.
• Logged all incoming phone calls, chat, and emails using SalesForce application.
• Created QA Analysis and Weekly status reports, including test results by dates, test script summary (coverage,
• Used LDAP server and active directory to modify clients information pass, fail), Defect Status and Defect trending.
• Used of SQL queries, VISIO, MS Word & Excel
• Worked with leadership team to analyze current SDLC process and recommended process improvements.

Environment: Agile, MS Office, MS Project, MS Visio, MS Outlook, SQL, Windows 2000/XP/7, Scrum, LDAP sever

Confidential, San Francisco, CA

QA Analyst

Responsibilities:

• Analyzed team performance with the QA manager and implemented the changes any in order to raise the efficiency of the entire team.
• Functional, regression and announcement testing of SCP features
• Involved in writing test cases and Test scripts.
• Performed Functional, Regression, Negative and Positive Testing.
• Assisted in creating test plan.
• Coordinated with system analyst, Project Manager, to setup the pre-testing and testing environment to execute the scripts.
• Extensively used SQL queries to check storage and accuracy of data in database table
• Used Quailty Center to write test case and wrote defects
• Effectively involved with Scrum team for testing needs

Environment: Agile, MS Office, QC (ALM) MS Visio, MS Outlook, SQL, Windows 2000/XP

Confidential, Bridgewater, NJ

QA Engineer/Helpdesk Support Manager

Responsibilities:

• Diagnosed, troubleshot, and resolved client issues with maintenance, installations and upgrades.
• Executed Black Box, System Integration, and UAT.
• Provided weekly status reports to upper management with project progress, issues, and risks.
• Opened and managed all support tickets and escalated, as appropriate, to proper developer for resolution. Performed Quality Assurance, verified the corrections, and delivered patches to clients after the bug was corrected.
• Used Bugzilla for creating defect tickets.
• Trained clients on office policies and procedures regarding helpdesk tickets.
• Created QA Analysis and Weekly status reports, including test results by dates, test script summary
• (coverage, pass, fail), Defect Status and Defect trending
• Performed Positive and Negative Testing for this application.
• Extensively used SQL queries to check storage and accuracy of data in database table
• Created Test Cases and developed Tractability Matrix and Test Coverage reports using QC.
• Involved in extensive DATA validation using SQL queries and back-end testing
• Working knowledge of SQL
• Knowledge of SCRUM
• Performed back-end and front-end testing using SQL Querries

Environment: Agile, MS Office, MS Visio, MS Outlook, SQL, Windows 2000/XP, SCRUM

Confidential, Pleasanton, CA

Quality Assurance Engineer

Responsibilities:

• Designed, created, and executed manual test scripts.
• Managed testing projects in parallel with development; testing completed by the use of multiple software platforms and applications.
• Developed and executed backward and forward compatible testing scenarios.
• Planned and executed performance, stress and boundary tests, and maintained test environments.
• Knowledge of LDAP server
• Filed and resolved bugs using Bugzilla and Team Track System.
• Maintained QA lab standards, documentation review assisted in establishing and maintaining best practices for QA and created requirements, test cases, test scripts with specified schedules in
• Quality Center.
• Responsible for Data mapping testing by writing complex SQL Queries.
• Created Test scripts and enhanced existing ones to simulate client activities and cover the functionalities in totality using Mercury Quality Center.
• Reviewed test cases after requirement changes or enhancements, monitored requirement changes.

Environment: Agile,MS Office, MS Outlook, SQL, Windows 2000/XP, LDAP