SUMMARY

• Senior Analyst with over 4+ years of experience in software testing practices and test management applied in SDLC process for delivery of quality software products in industries like Financial services, Information Technology, Healthcare and Insurance.
• Excel in analyzing Risk, Technical writing (Generating IQ/OQ for Products), Product documentation and Administration.
• Extensive experience in Component Testing, Functionality Testing, Regression Testing, Performance Testing, UA Testing and Smoke Testing.
• Effectively manage multiple, high - priority projects and take pride in providing exemplary customer service.
• Managed various application releases from the third party vendors.
• Proficient in analysis and understanding of client requirements.
• Conducted Product Analysis to define product features and process improvement plan.
• Experienced in testing product implementations.
• Extensive experience with the Mercury tool for Request / Problem Reporting and Tracking.
• Proficient in using HP Quality Centre 10.0 (Generated Test Script, Test Plan Run, Raised defects), HP Load runner.
• Extensive experience with Remedy tool for Change management / Release.
• Environment setup (Argus) / Infrastructure Management.
• Provided production support and tracked all defects.
• Coordinated Project management team's efforts, to include: project plan, scope management, budget management, resource management, time management (activities & task planning), communications, risk, procurement, QA and testing, user training, program / project delivery, knowledge transfer planning and ongoing maintenance and support management.
• Excel in resolving employer challenges with innovative solutions, systems and process improvements proven to increase efficiency, customer satisfaction and the bottom line.
• Knowledge of Software Development Life Cycle (SDLC) and a thorough understanding of various phases like Requirement Analysis, Design, Development and Testing.
• Comprehensive knowledge of Waterfall, Spiral, V Model Methodology.
• Travelled to China for training the offshore team on software testing .Managed both On site and Offshore teams.
• Excel at communicating with stakeholders, third party vendors to provide accurate reporting and information regarding the ongoing projects and initiatives.

TECHNICAL SKILLS

Management Tools: MS Project, MS Visio, Excel, Word, PowerPoint

Programming Languages: VB 6.0/VB.NET

Platforms: Windows 95/ NT/ XP / Vista / 2003 / 2008

Tools: Mercury, Remedy, HP Quality Center 10.0, QTP, Subversion, Adobe Acrobat, Lotus Notes, Wise Package Studio 5.6 Savvion, INSC, SQL Developer

PROFESSIONAL EXPERIENCE

Confidential

SME/ QA Analyst

Responsibilities:

• Worked on Requirement gathering, review and approval.
• Conducted JAD sessions to elicit requirements and prepare Business Requirement document andwrite Functional Specifications.
• Performed analysis and functional design on projects working with all levels of client staff in solution definition.
• Coordinated efforts with the project manager, clients and technical team members to identify areas of opportunity and improvement of project performance.
• Coordinated with the third party vendors to ensure all the required changes were delivered with new application releases.
• Provided input to Quality discipline - incorporating knowledge of best practices as well as institutional knowledge.
• Conducted JAD sessions to elicit requirements and prepare Business Requirement document and write Functional Specifications.
• Installed Oracle Argus Safety Product.
• IQ & OQ creation and other project documentation.
• Environment maintenance.
• Coordinating the releases for the Product and upgrading existing environments.
• Logging the defects and issues into the Support portal and tracking the issues to ensure timely disposition .
• Retesting the defects once fixed .
• Co-ordinating with DBA Team to set up the new Schemas, Refresh different environments.
• Vendor interaction for the new software's upgrades and test their functionality, compatibility with Argus versions.
• Quality assurance before releasing the environment builds to the users.
• Team Management.
• Creating test scenarios, Generating and reviewing Test scripts, Conducting Test plan, Test run,
• Generating SQL queries using SQL Developer.
• Worked on the Data model to define the new attributes and attribute types on the Oracle SQL platform.
• Coordinated with software configuration management team and presented automated weekly regression run report.
• Provided assistance and mentor other quality analysts to enhance their skills and build technical and business knowledge.
• Prepared BA strategy and approach to meet project deadlines and deliver various tasks.
• Generated the Business requirement and functional requirement documents.
• Lead and manage team members in planning and execution of test phases (system test, integration test, performance test, user acceptance test, regression tests)
• Executed SQL Query.
• Managed change request and implementation in Production Environment.

Confidential

Financial Analyst

Responsibilities:

• Analyze financial information to produce forecasts of business, industry, and economic conditions for use in making investment decisions.
• Assemble spreadsheets and draw charts and graphs used to illustrate technical reports, using Visio.
• Evaluate and compare the relative quality of various investment options in a given industry.
• Interpret data affecting investment programs, such as price, yield, stability, future trends in investment risks, and economic influences.
• Maintain knowledge and stay abreast of developments in the fields of industrial technology, business, finance, and economic theory.
• Monitor fundamental economic, industrial, and corporate developments through the analysis of information obtained from financial publications and services, other investment banking firms, government agencies, trade publications, company sources, and personal interviews.
• Prepare plans of action for investment based on financial analysis.
• Present oral and written reports on general economic trends, individual corporations, and entire industries.
• Recommend investments and investment timing to companies, investment firm staff, or the investing public.
• Ensured consistent communication through each integrated project team (including other contractors and vendors)
• Conducted regularly-scheduled project status meetings with the integrated project teams.
• Involved in Design and development of test plans based on high-level and detailed designs.
• Attended business meetings and coordinated with developers.
• Involved in eliciting, documenting and evaluating business requirements which included multiple organizations and technical topics.
• Interfaced with subject matter experts in marketing, finance, business development, and customer service and technology departments and to decompose high level ideas into detailed specifications and define the standard features.
• Coordinated within different functional departments ensuring that the project followed the agency-standard system development life-cycle.

Confidential

Underwriter / QA/BA

Responsibilities:

• Analysed all the delicate lines of risk exposure to establish the suitability and organized, confined or rejected the insurability.
• Referred to our head office in the underwriting department for any clarifications or changes in the insurance underwriting coinciding with company policy.
• Trained junior underwriters, agents about the insurance underwriting policies and strategies to improve product quality on our team.
• Documented training manuals for underwriting.
• Developed and maintained mutually beneficial relationships with agents and their staff by educating them regarding Company policies, procedures and requirements.
• Responded timely to inquiries from agents and policyholders regarding quotes, endorsements, renewals, cancellations, request for additional coverage, and issues regarding changes in coverage and/ or price.
• Evaluated new business and renewal submissions; accepted or rejected through exposure identification and risk analysis.
• Considered profitability and loss ratio through effective pricing while maintaining a suitable retention ratio.
• Comparing statutory requirements to applications and/or renewal questionnaires to expose and resolve discrepancies.
• Maintained complete and thorough knowledge of all policy forms, endorsements, and rating procedures for fire insurance policies written by the Company.
• Consulted and worked in accordance with the state insurance laws, regulations and legislation.
• Created business requirement document and wrote functional documents for SAVVION.
• Provided guidance on change control and security set-up for a validated software system.
• Acted as a liaison for application support groups to ensure that the project plan is in place for post go-live support.
• Created and maintained functional traceability matrix between system requirements and functional test cases.
• Defined plans to manage data on web sites to ensure all products posted were accurate.
• Reviewed and modified test cases for functional and regression testing of the application.
• Performed user testing and smoke testing and created different strategies, providing recommendations to improve the process.
• Worked for knowledge transfer to the new maintenance teams in the production phase.