SUMMARY

• Experienced QA lead with 10+ years of IT experience, 5 years as a Salesforce QA/Tester and 5+ years in Software Testing (Manual and Automation).
• Good understanding of QA principles and methodologies, software development lifecycles & processes as well as performance, stress and load testing methodologies
• Experienced in manual and automation testing of Client - Server and Web based applications on Windows and UNIX platform.
• Good Understanding of SDLC, Software testing methodologies, waterfall and Agile-Scrum Methodologies.
• Expertise in analyzing business, functional Specifications, Use cases to develop test plans, test requirements, test scripts.
• Experience in Bug Reporting and Defect Tracking, conducting Bug review meetings, coordinating with development team in bug fixation and ensure that quality processes are carried out through all phases of the Software Development Lifecycle.
• Experience testing SOAP and REST API using testing tools like SOAP UI.
• Extensively created test scenarios, writing test scripts and executed scripts for Black Box, GUI Testing, Functionality Testing, System Testing, Integration Testing, Performance Testing, Load Testing, Security Testing, Back End Testing, Regression Testing and End-to-End testing.
• Experience in Smoke/Sanity Testing in different test environments like Test, and QA and Prod.
• Experience in as a UAT (User acceptance testing) Tester and Manual/Functional Tester.
• Experience in Execution the Test cases/Scenarios of Web Application and Mobile /Desktop Applications.
• Highly accomplished Quality Analyst with verifiable track record of managing complex IT projects and exceeding expectations.
• Ability to quickly adapt and learn, work in-groups as well as independently with minimum Supervision.
• Extensive knowledge in developing the Test Scenarios based on the discussions with the Functional/Development/Business Teams.
• Actively participated in meetings with Functional, Development, Business Analysts and End Users teams.
• Written and executed test scripts for Unit, Functional, Regression, Integration, End-to-End and Go-Live testing.
• Expertise in analyzing business, functional Specifications, Use cases to develop test plans, test requirements, test scripts. Also used requirement management tool like Telelogic DOORS.
• Excellent knowledge of Test Plan, Testing Strategies and Methodologies.
• Expertise in various applications including CRM (SFDC), Wireless, ERP and Data warehousing application.
• Result-oriented performer with excellent communication and inter-personal skills; with ability to effectively communicate and collaborate at all levels within the organization.
• Have the ability to do multi-tasking, work in a team environment, understand and be responsive to customer needs, work under tight deadlines and work independently and be flexible.
• Experience in Using the Test Management tools, Quality Center, HP ALM, TFS (Team Foundation Server) / Microsoft Visual studio 2010, Jira for Bug/Defect tracking/Reporting system.

TECHNICAL SKILLS

Web Technologies: Web Services, HTML, XML, AJAX

Languages: .Net, Java, C, C++, APEX, Java Script, SQL, PL/SQL, UML, HTML, XML, XHTML

Databases: Oracle 9i/10g, Teradata, DB2, MS SQL 2000/2005

Tools: HP ALM, QC (Quality Center), TFS (Team Foundation Server), Jira, SOAP UI, QTP, Visual studio, and Selenium, Test Architect.

Operating Systems: Windows XP/7, UNIX, Android, and IOS

PROFESSIONAL EXPERIENCE

Confidential, Carlsbad, CA

Salesforce QA

Responsibilities:

• Responsible for effectively initiating, planning, scheduling, estimating, forecasting, coordinating, controlling, managing and delivering all activities for projects.
• Interacted with multiple Stakeholders, gathering and analyzing requirements for each Sprint/Release.
• Assigned proper tasks to the offshore team and ensured the completeness of tasks on time.
• Worked closely with clients in gathering and reviewing the business requirements
• Participated in Release Review/Requirement Analysis and Design review meetings.
• Involved in project planning, coordination and implemented QA methodology.
• Writing and executing Test cases for Functional testing, Integration testing, System testing, End to End and UAT testing
• Involved in writing Test Plan for the testing effort of the module.
• Developed and executed Test Cases and Test Scripts based on the requirement documents and managed it using Jira.
• Responsible in testing the Security setup for different Profiles after Implementation of Single Sign On (SSO) for Salesforce.com Customer portal.
• Performed Functional, Integration, Regression for Salesforce.com.
• Tested different Modules, Objects and Apps in SFDC
• Performed browser compatibility testing for IE, Firefox, Chrome and Safari
• Responsible for daily Scrum meetings to discuss updates showing the progress of the testing effort and pen issues to be resolved.
• Monitoring and reporting to IT Leadership on the status of project efforts (including weekly time reporting, weekly budget tracking, reconciliation and problem prevention/mitigation).

Environment: Saleforce.com platform, Apex Language, Visual Force (Pages, Component & Controllers), Data Loader, HTML, Java Script, Jira, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, Eclipse IDE Plug-in,, HTML, Java Script.

Confidential, San Jose, CA

Salesforce Business Analyst

Responsibilities:

• Gathering the requirements and Analyzed business rules, system requirements and prepared test data for Test Scenarios.
• Participated in Requirement Analysis and Design review meetings.
• Prepared Test cases for Smoke Testing, Functional testing, Integration testing and System testing.
• Conducted Functionality and Regression testing using Selenium.
• Tested different Modules, Objects and Apps in Web Applications and Salesforce Application.
• Involved in preparation of Test Plan, Test Strategy and Test Scenarios.
• Created and maintained a Selenium based test suite.
• Experience in Testing/Execution the Test cases/Scenarios of SFDC Application.
• Experience in testing configuration and customization like fields, page layouts, users, and role hierarchy.
• Extensively worked on Salesforce Apps, objects - Accounts, Leads, Contacts, Opportunities, Quotes, Sales Orders, Cases, Contracts and Activities etc.
• Experience in Salesforce service cloud and sales cloud applications.
• Involved in automation of regression test cases and executing scripts using QTP.
• Used HP ALM for Defect logging and project tracking purpose.
• Worked in all phases of SDLC and software development methodologies like Agile/Scrum.
• Involved in writing SQL queries by using SQL Server.

Environment: Salesforce (SFDC), HP ALM, Oracle, SQL-Server, Java, Selenium, SharePoint, QTP, .Net, Middleware Web methods, Apex, Visual Force, SOAP UI, XML, HTML

Confidential, San Jose, CA

Salesforce Tester

Responsibilities:

• Participated in Release Review/Requirement Analysis and Design review meetings.
• Conducted Functionality and Regression testing using Selenium.
• Involved in writing Test Plan for the testing effort of the module.
• Developed and executed Test Cases and Test Scripts based on the requirement documents and managed it using Quality Center.
• Developed automated test plans and created automated test script using Selenium Web Driver.
• Involved in project planning, coordination and implemented QA methodology
• Created and maintained a Selenium based test suite.
• Involved in automation of regression test cases and executing scripts using QTP 10.0.
• Strong experience on Integration Testing between SFDC with other applications like Oracle EBS and SAP.
• Performed manual/web testing using Selenium IDE.
• Tested different Modules, Objects and Apps in SFDC
• Verifying and resolving any security concern while applying patches on systems and impacting all the Crucial applications in business.
• Worked with patches release by third party like Adobe Acrobat, adobe flash, quick time and Java updates.
• Applying them on test machines and validating all applications
• Performed browser compatibility testing for IE, Firefox, Chrome and Safari
• Responsible for daily Scrum meetings to discuss updates showing the progress of the testing effort and open issues to be resolved.
• Developed and executed test cases and test procedures for all aspects of QA including functional and compatibility testing
• Provided customer support during UAT test cycles.
• Involved in the status meeting to discuss the upcoming releases and changes in the requirements and ther major issues.
• Coordinated with project manager and development team to formulate test strategy, scope of test Effort, test resources required, and test-release schedules.

Environment: Oracle, SQL-Server 2008, Java, SharePoint 2007, QTP 10.0, Quality Center, Selenium, Jmeter, Apex, Oracle EBS, Siebel, TIBCO, Oracle Fusion, Visual Force, PeopleSoft, C#, Net Framework 3.5, WPF, WCF, CSS, XML, Windows XP/Vista/7, Mac OS.

Confidential, Raleigh, NC

Salesforce QA

Responsibilities:

• Analyzed business rules and system requirements for Mobile Apps.
• Prepared test data for Test Scenarios for Mobile Apps.
• Participated in Requirement Analysis and Design review meetings.
• Tested variousSalesforce.com standard objects likeAccounts, Contacts, Cases, Leads, Campaigns, Reports and Dashboards.
• Created Test Cases and Tested Salesforce.com fields, page layouts, record types, searching, list views, queues, reports, and dashboards.
• Prepared Test cases for Functional testing, Smoke Testing, Integration testing and System testing.
• Performed Functional testing, Integration Testing, System testing and Regression testing,
• Responsible for Daily Scrum/Standup meetings to discuss updates showing the progress of the testing effort and open issues to be resolved.
• Experience in preparation of Test Plan, Test Strategy, and Test Scenarios for the Web Application / website Application and Mobile Applications also.
• Experience in Execution the Test cases/Scenarios of Web Application and Web site Application and Mobile Apps.
• Tested different Modules, Objects and Apps in Web Applications and Mobile Applications.
• Tested the Mobile Apps with different operating systems like Android and IOS.
• Prepared the Test Data for test the mobile Apps.
• Experience in Using TFS for logging the defects.
• Involved in writing SQL queries by using SQL Server/Oracle.

Environment: Quality center, TFS, Manual/Mobile Testing, SFDC Application, .Net, java, Apex, Visual force, Oracle, SQL Server, POS(Point of Sale), Windows XP

Confidential - Youngstown, OH

Salesforce QA

Responsibilities:

• Requirement Gathering from Business and Functional Business System Analysts
• Responsible in Writing Test Plan document, Test Scripts.
• Responsible in reviewing test cases written by other QA team members.
• Responsible in Uploading test scripts in HP Quality Center and execute them.
• Performed testing for case management which included Web to Case, Email-to-case, Cases created in SFDC.
• Extensively tested Outlook Integration with SFDC
• Extensively performed the Testing for Reports and Dashboards, by running them as different profiles.
• Used Apex Data Loader for inserting and updating for mass import of data for QA sandbox.
• Extensively tested cases submitted from Customer Portal.
• Extensively tested Work Flow Rules, Validation Rules and Case Escalation Rules.
• Logging, tracking and generating Bug status reports using HP Quality Center.
• Perform detailed test results analysis after each test execution cycle and maintained Test results.
• Assisted with UAT (User Acceptance Testing) activities and execute connectivity tests with interfacing applications.
• Worked on Agile/SCRUM Environment
• Provided proposals on proper escalating processes and procedures for quick defect resolution.
• Coordinated defect management calls between various teams (dev, support and management) and Participate in defect review calls.
• Attended project meetings, Off-Shore meetings, release meetings and QA status meetings.
• Develop plan to identify, track and manage all issues and risks associated with responsibility areas with IT and Business teams.

Environment: Salesforce.com platform, Apex, Jira, Rally, Visual Force (Pages, Component & Controllers), Salesforce.com Data Loader, Teradara, Workflow & Approvals, Web Services, Sandbox, Eclipse IDE.

Confidential

Salesforce QA

Responsibilities:

• Worked in all phases of SDLC and software development methodologies like Agile, Waterfall etc.
• Analyzed business rules and system requirements.
• Writing Test cases for Functional testing, Integration testing, System testing, End to End and UAT testing.
• Performed GUI Testing, Regression testing, Black box and White box testing.
• Responsible for identifying, logging and reporting defects to application developers using Quality Center.
• Worked on automating the regression test cases and executing scripts using QTP.
• Involved in writing SQL queries by using SQL Server/Oracle.
• Tested variousSalesforce.com standard objects likeAccounts, Contacts, Cases, Leads, Campaigns, Reports and Dashboards.
• Created Test Cases and Tested Salesforce.com fields, page layouts, record types, searching, list views, queues, reports, and dashboards.
• Tested Salesforce user accounts, Partner user accounts, sharing rules, user roles, user profiles, field level security, content folder rights, groups, list view rights, and custom apex pages and classes, validation rules, formula fields, escalation rules, auto-assignment rules, etc.
• Experience in testing configuration, Integration and customization like fields, page layouts, users and role hierarchy.
• Having experience on SFDC UI concepts, Reports and Dashboard functionalities, User Creation and Permissions (Administration).
• Involved in the Daily status meeting to discuss the upcoming releases and changes in the requirements and other major issues.
• Experience in using Microsoft Office SharePoint Server.

Environment: Quality Center, QTP, Agile, .NET, Java, Web services, Middleware, SOAP UI, SQL server, Oracle EBS, Oracle on Demand, SOA, Siebel, Visual force, SFDC, HTML, Unix, LINUX, Windows XP/Vista.

Confidential

Senior Software Engineer

Responsibilities:

• Implemented Task driven combined with Key word driven automation framework for front-end applications.
• Implemented Hybrid automation framework for SAP application.
• Implemented Libraries and Reusable functional using QTP Framework
• Executed and analyzed the Automation results using QTP.
• Prepared and reviewed the for automation scripts.
• Developed and executed the test scripts using QTP.
• Recorded the scripts in earlier version and mapped with latest version.
• Updated the test scripts according the functionality in latest version.
• Preparation of Test Reports.
• Providing information to the management regarding defect analysis and status report.

Environment: Java, JDK1.3, EJB, Servlets, JSP, JDBC, Java Mail APIs, XML, SAX parsers, Oracle 8.0.4, WAP1.0, WML1.1, JRun Application server, Apache Web Server, Sun Solaris 2.7, TIBCO RV 6.2, TIBCO Hawk 3.0.1, UML, DB2, Web Logic, Apache-SOAP, Websphere 3.5, HP QC.

Confidential

Software Engineer

Responsibilities:

• Preparation of Acceptance Test Cases, Functional Test Cases for the Corporate Website.
• Performed Manual and automated testing.
• Developed and executed the test scripts using Win Runner.
• Provided information to the management regarding defect analysis and status report.
• Filling the work tracker regarding the work I had done
• Preparation of Test Reports.

Environment: Java, COBOL, JCL, DB2, JSP 2.0, AJAX, XML, JSTL, JNDI, EJB 2.0, UML, Web sphere, Struts, CSS, MS SQL Server 2000 and Win Runner.