Quality Assurance Analyst Resume Profile

CAREER SUMMARY

IT professional with Software Development and Quality Assurance experience in the telecom, retail and media industries. Proven expertise in the following areas:

Senior software QA tester with full system development lifecycle experience, including designing, developing and implementing test plans, test cases and test processes
Experienced in leading onsite and offshore teams
Project management development and organization skills

TECHNOLOGY SKILLS

COBOL, C, Pro C, Visual Basic, IMS DC/DB, JCL, Roscoe, SQL, PL/SQL, Oracle Forms, Oracle Reports, Oracle, MySQL, TOAD, Unix, HTML, XML, API, EasyTest Testing Tool, AutoVera Testing Tool, StarTeam, HP Quality Center, Jira, Agile Methodology, Scrum, Confluence, Selenium IDE, Perl, Lotus Notes, Microsoft Outlook, Splunk, Confluence

PROFESSIONAL EXPERIENCE

Confidential

Software Tester

Responsible for comprehensive testing and management of HD data services

Authored test procedures based upon documented system requirements
Performed functional and regression testing
Conducted cross browser functional testing for GUI
Executed testing of Android mobile apps
Automated GUI regression tests
Wrote scripts for automated data file verification
Documented defects and release metrics
Generated test plans, status reports and release notes
Communicated overall testing status and metrics to executive management
Responsible for root cause analysis metrics on system outages
Coordinated integration and UAT testing
Lead Go/No Go release decision meetings
Primary point of contact for client issues and data requests

Confidential

Lead Quality Assurance Analyst

Responsible for software testing of BeanStore, a Point of Sale, Java application. Managed testing team and releases. Wrote and executed test scripts based upon business requirements. Documented test results and logged defects.

Oversaw the daily testing tasks of three Quality Assurance Analysts
Managed testing cycles and tracked release metrics
Reviewed business requirements and designs
Created test plans that identified what was being tested and by whom
Defined Use Cases that detailed users and expected outcomes
Conducted tests and tracked defects that occurred during releases
Performed regression, system and smoke testing
Created test data used for testing cycles
Reported on testing progress in daily Scrum meetings
Performed software builds and deployed to the client's user acceptance testing lab
Automated regression tests using proprietary software
Mentored and trained new quality assurance analysts

Confidential

Lead Quality Assurance Analyst

Responsible for software testing of Convergys Atlys and Infinys client-server applications. Managed and executed test cases based upon project definition, documented test output and managed resulting defects through re-testing cycles.

Oversaw and managed the scheduling and workload of a team of testers, including offshore Indian resources
Achieved the highest score on a Post Project Plan Analysis quarterly report, which detailed accomplishments and noted areas of improvement
Created daily status reports for management during testing cycles that contain clear and concise information, indicating any areas that may be in jeopardy
Created accurate and efficient testing estimates for potential projects, which were under the allotted /- 10 hour variance
Analyzed requirements and design to understand how the enhancement works and to gain a clear understanding of system interfaces as necessary to develop testing strategies and test cases
Conducted internal reviews with development/system engineers and external test case reviews with the client for acceptance
Performed regression, acceptance and system testing
Performed data selection/setup and creation to ensure timely and adequate testing of features
Managed migration of software into testing environments
Analyzed potential areas for test automation
Acted as a subject matter export on various system components and as a point of contact between Convergys and the client for production support/testing issues

Confidential

Responsible for software development and testing of Global Integrated Customer Care System for AT T, GICCS , client-server application

Wrote functional requirements based upon project definitions
Coded enhancements based upon project requirements
Wrote interface agreements between GICCS and external system interfaces
Performed unit and integration testing between GICCS and external interfaces
Facilitated and attended monthly status meetings between GICCS and AT T management
Investigated and resolved issues arising from the customer service center pertaining to the GICCS application
Assisted in development of Disaster Recovery Plan for the GICCS application
Performed program modifications for database upgrade from Oracle 7.3.4 to version 8.1.7.4
Reported statistics needed for Service Level Agreement compliance
Analyzed and solved production related problems

We provide IT Staff Augmentation Services!

We'd love your feedback!

Resume Categories

Client Services

Job Seekers

Visa Sponsorship