SUMMARY

• Results oriented Quality Assurance Individual with over 16 years of IT industry knowledge and 14 years of testing and management experience. Certified ScrumMaster.
• Expertise in automated and manual testing as well as strong knowledge of Mercury Quality Center (Quality Center and Quick Test Pro). Selenium.
• Thorough understanding of SDLC, FIX Protocols, MANTAS 5.0 and knowledge of various QA Methodologies, e - commerce, Selenium, Jenkins, Nexus, Web related products such as IIS, MTS architecture, Documentum and Siebel 7.5 systems. Confluence
• Possesses proficiency with AS400 RPG, Client Relations Management (CRM - Siebel, IVR, and CTI) products, .NET Platform, SAP and tags, trading system applications, Black box, White box and Visual Basic programming utilizing PL-SQL developer. Familiar with TCP/IP and ODBC networking structure.
• Excellent interpersonal, presentation and communication skills.
• Over 5 years of Continuous Integration and Continuous Delivery solution delivery and practices experience.
• Strong experience with Bug tracking tools PVCS, Bugzilla, Quality Center ALM and JIRA
• Project estimation, planning, tracking and risk management.
• Ability to organize, manage and control several large projects concurrently.
• Proficient in understanding high level business strategies/ objectives and drive down to key enabling factors such as systems and business process requirements.
• Managing offshore and onshore teams.

TECHNICAL SKILLS

Automated Testing Tools: Selenium, SQA Suite, SQA Manager and Robot, Mercury Quality Center, WinRunner, Test Director, Quick Test Pro, Load Runner, Astra Quick Test. Selenium

Languages: Net, Visual Basic, C/C+, Java, HTML

Database/GUI: Access, MS- SQL Server, Lotus Notes, Project Team Tracker, Oracle Financials, Siebel 7.5.2, SAP (FI- GL, CO, AM), DB2

Software: Documentum, Introvowen, VISIO 2000, Jenkins, RunDeck, Maven.

Operating Systems: MS-DOS, Linux, Windows 98/2000/XP/NT, UNIX, Solaris, Novell NetWare

CRM: Siebel 7.0/ 7.5.2/ 7.7

PROFESSIONAL EXPERIENCE

Confidential, Scottsdale, AZ

Lead QA Engineer

Responsibilities:

• Responsible for collaborating with other QA engineers, business analysts, product owners, architect, and software engineers to understand testing requirements to support technical systems requirements and business use cases.
• Identify test data needs and manage setup of test data in the test environments as needed during the test cycle(s).
• Responsible for identifying and creating test cases to cover release acceptance criteria including coverage for business rules for each product line.
• Perform root cause analysis of production issues to identify cause and implement corrective action going forward.
• Responsible for leading the design implementation, execution, and debug/maintenance of both manual test cases and automated test scripts using industry standard testing techniques and tools.
• Verify resolved defects in each release by performing manual and automated testing.
• Ensuring all audit requirements are met related to QA & testing activities.
• Mentoring team members on product knowledge and business rules as well as best practices within the QA discipline.

Confidential, Scottsdale, AZ

Lead Software QA Engineer

Responsibilities:

• Responsible for building and executing master test plans and subsequent test plans for various modules across multiple platforms for e-commerce, web based and legacy applications.
• Created bug reports and communicated issues with the development team and other stakeholders.
• Responsible for implementing QA best practices and procedures
• Designing, documenting and managing functional, integration and regression test suites, User stories for several ICE products (Client, web based, mobile apps and tablets)
• Lead and reviewed root cause analysis of production issues to identify cause and implement corrective action going forward.
• Assisting senior management in implementing new departmental processes, guidelines, standards and enforcing ‘Definition of done’
• Identified test data needs and managed setup of test data in the test environments as needed during each test cycle and build.
• Created test strategies to detail testing activities from requirements gathering thru defect management thru UAT promotion to production.
• Responsible for collaborating with product owners, architects and software engineers to understand testing requirements to support technical systems requirements and business use cases.
• Lead and mentored a team of manual and automation QA Engineers.
• Responsible for meeting schedules, deadlines and quality requirements in an Agile environment.
• Defined and implemented a deployment strategy and procedures that enabled continuous implementation of product features and releases

Confidential, Scottsdale, AZ

QA Manager / ScrumMaster

Responsibilities:

• Responsible for identifying and managing implementation of test scope based on development needs, and coordinate the daily activities of the quality assurance workload.
• Work closely with the Development and Production team to ensure the best practices are being adhered to by everyone. Coordinates all test activities with appropriate mangers.
• Review process and workflow for efficiency and improvement. Analyzes potential of QA tools for task automation. Evaluates and implement best use of offshore vendor resources,
• Develop, review and publish standards, policies and procedures for all functions involved with or related to the quality and testing.
• Establish roles, reporting relationships and responsibilities within the QA team.
• Create test strategies to detail testing activities from requirements gathering thru defect management thru UAT promotion to production.
• Provide major project's status reports to the Sr. Director of Production. Perform analysis for overall test risk / effectiveness.
• Inspect completed quality assurance checklist, forms and other documents for conformance to prescribed standards prior to Production deployment.
• Review and resolves content quality, assurance problems and concerns with engineering, UAT and product development teams.
• Works with leadership to identify effectiveness of bug fixes for adherence with internal and external compliance controls.
• Identify strategic compliance roadmap for long term implementation and adherence to business goals.
• Effectively coach and mentor department employee; proactively support employee involvement and personal development; Counsel employee on performance standards; Complete and administers accurate and timely performance review and goals.
• Responsible for meeting schedule, deadlines and quality requirements in an Agile environment.
• Effectively working with ScrumMasters to coordinate QA activity and responsibilities.
• Responsible for managing and coordinating software builds and deploys for the integration and the production environments.
• Creating tractability matrices, test reports and other test related documents.
• Creating and maintain automated scripts using SOAP-UI and Selenium.
• Responsible for writing QA artifacts as well as writing and updating Test Plans in Confluence and TestLink.
• Create and execute test cases as needed, create and document defects in JIRA for the respective products.
• Created QA databases and write SQL queries to identify and verify data used by code.

Confidential, Phoenix, AZ

Sr. Quality Assurance Engineer

Responsibilities:

• Designed, reviewed and executed test scenarios, test cases of all web applications
• Validated Storefront XML soap requests and CXML soap calls using soap UI.
• Created Quality Center status report and graphs for management including traceability matrixes.
• Responsible for creating training materials for Supply Chain Central Users, Contracts and Roles and uploading them to SharePoint.
• Trained QA and DEV team on (GCMC) Global Customer Management Center application regarding Sponsoring Terms Account and Registered User creation.
• Responsible for maintaining User ID’s and Roles on CRM.net and Web Sphere Commerce Accelerator
• Performed database validations and data flow validation from (Genesis) Mainframe system to various databases using PL/SQL, SQL Developer.
• Facilitated QA Team process improvement activities to meet project deadlines.
• Coordinated testing activities and instituted best practices to promote Quality.
• Produced test plans and risk based strategy for multiple environment upgrades.
• Actively participated in monitoring of product quality throughout the release life cycle, production deployments and testing of periodic break fix releases and upgrades.
• Recommended enhancements for a better user experience and testing the enhanced functionalities.
• Provided QA Sign-off for the projects after successful completion of QA for UAT cycles and coordinated with offshore EMEA and ASIA teams.
• Created and maintained automated scripts using QTP and manual scripts using Quality Center and ensured that the requirements are met.
• Worked with middleware Web methods team for web services issues and Informatica team for data issues.
• Worked on several Agile and waterfall projects.

Confidential, NY

UAT Lead / Deploy Manager

Responsibilities:

• Responsible for performing business process mapping activities to define current state and future requirements
• Partnered with business sponsors to define UAT policy & procedures. Defined system scope and objectives based on user needs.
• Designed and implemented QA lab and QA test environment for product test.
• Responsible for managing defects on a daily bases in the QA defect tracking repository, Mercury Quality Center/Test Director and exported into Excel in order to generate customized reports
• Identified and documented standard operating procedures (SOPs) for business and system processes.
• Responsible for Products implementation for the UAT phase and then to the end user client.
• Worked in a collaborative manner with the Data Services, Release Management, Development and Quality Assurance to understand requirements and deliver appropriate test data
• Developed repeatable processes to create and refresh data in an optimal manner
• Responsible for implementing entry and exit tollgates for test phases.

Confidential, NY

UAT Manager

Responsibilities:

• Responsible for creating UAT workbook for testing scenarios for each country within the NY hub.
• Managed daily data assessment with the MANTAS team to ensure that the data used is correct and mapped properly.
• Responsible for making sure that the EDS team correctly configures the UAT system with the proper Thresholds, Scenarios, feed from Source system (MTI DDA / Back office) as defined by the business/Rapid Response Team.
• Conducted daily UAT review meetings to determine the bug severity found during UAT testing.
• Responsible for entering defects on a daily bases in the QA defect tracking repository’s called ‘Clear Quest’ and ‘Test Director’.
• Mentored subordinate staff in business concepts and application functionality.
• Extracted daily reports and issue logs from the test repository into various applications for daily review meetings and to determine daily status.
• Represented NY hub in weekly Global test manager conference meetings.

Confidential, NJ

Quality Assurance Lead / UAT Test Coordinator

Responsibilities:

• Managed testing effort for UAT test teams for several projects related to Capital Markets applications.
• Mentored team leads on software development lifecycle, issue tracking & resolution, project management, resource allocation, overall project organization
• Successfully built a formal, efficient, and productive QA group
• Managed priorities of various projects under deadlines and limited resources
• Developed automated load/performance test scripts and scenarios using Mercury Load Runner.
• Responsible for offshore account management and testing efforts.
• Oversaw successful releases of multiple simultaneous projects
• Performed hands on manual and automated testing, wrote test plans, and executed test cases
• Responsible for Products implementation for the UAT phase and then to the end user client.
• Designed and implemented QA lab and QA test environment for product test
• Managed product releases for 11 offices

Environment: Automation Tools, Load Runner, Rational Suite, Clear Quest, manual testing, WEB applications, SQL-Server.

Confidential, NY

Quality Assurance Lead

Responsibilities:

• Responsible for coordinating, implementing integration and Black box testing of all QA testing efforts.
• Developed automated test scripts for Siebel 7.5.2 suite using Quick Test Pro.
• Involved in Siebel admin functionality, like creating user responsibilities, LOV’s, Users.
• Responsible for test case development and execution as well as implement metrics gathering processes for meaningful analysis and action for improvements based upon those analyses.
• Report test results, defects and management- level metrics for each version release.
• Collaborated with business management, technical IT and Architects to effectively satisfy the consolidated new requirements. In addition, lead and participate on teams to leverage existing applications and enhancements.
• Responsible for creating company’s checklist, developing test specifications, including test cases and test procedures for WEB testing.
• Responsible for ensuring Test Scripts are reviewed for quality, accuracy and completeness through a formal review process.
• Trained new QA employees on the project life and release cycle and end users on the product.
• Environment: Automation Tools, Quick Test Pro, Load Runner, Test Director, manual testing, WEB applications, Oracle 9.

Confidential, NY

Quality Assurance Lead

Responsibilities:

• Performed manual tests on Window’s NT and UNIX platform. Specific testing responsibilities involved isolating and reproducing discrepancies and deficiencies.
• Responsible for leading the test effort for Siebel 7.5.2 application integration.
• Designed and developed test plans that involve creating test scenarios and cases for Black box testing, as well as maintaining automated test scripts.
• Worked with development team to resolve back-end service issues
• Responsible for prioritization of QA and testing tasks based on risk evaluation and impact.
• Functioned as key liaison between the Quality Management Core team and IT/MIS. In addition contribute to the preparation and justification of appropriate capital funding for projects.
• Worked closely with user teams to ensure appropriate training is completed and SQA procedures are in place.
• Environment: manual testing, WinRunner, Test Director, AS400 RPG, .NET applications, WEB applications, Window’s NT, HTML, MTS, IIS, ASP, Java, CGI/Perl.

Confidential, NY

Quality Assurance Analyst

Responsibilities:

• Installed, configured, version rollout and backup of the MS-SQL database, web site, hardware system and software packages. Maintained and performed acceptance testing at the client’s site.
• Responsible for tracing order flow throughout the trading systems and diagnose problems with trading strategies through FIX protocol knowledge.
• Created test plans, test scripts and tests procedures for several projects. In addition performed manual testing on Window’s NT, and UNIX (Sun SPARC, Sun-Solaris 20) platform.
• Performed security testing to ensure efficient and secure functioning of the system and user interface testing. Likewise, identified and tested potential high-risk areas where date problems and similar medical conditions may arise. Also responsible for creating company’s checklist, developing test specifications, including test cases and test procedures for GUI testing.
• Trained new QA employees on the project as well as end users and operators on the product.
• Lead the Y2K project, which involved integrating and implementing test plans and test scripts on various MDC financial software applications according to Y2K standards . Maintained and upgraded IT Hardware and infrastructure assets to Y2K standards. Created and maintained software, hardware and specific information into an Access Database for Y2K purposes.

Environment: manual testing, DOS 6.22, Unix, Window’s NT, AS400, .NET Platform, Visual Basic, MS-SQL Server, HTML, MTS, IIS, ASP, SQA Suite.