SUMMARY

• 15 years of extensive QA Testing and QA Management experience in Security, Government, Mortgage, Financial, Manufacturing and Communications industries, with excellent communication, interpersonal, analytical and presentation skills.
• Expertise in testing ERP systems such as Supply Chain Management, Financial Management, HR Benefits Management.
• Responsible for validation of new Salesforce CRM functionalities of Lead generation, Prospects, Customer case life cycle, multiple registration processes to various business teams.
• Hands on validation of Lightening UI as well as Legacy UI of Salesforce.
• Hands on QC Admin support. HP ALM (Quality Center 12) and Defect Tracking process training sessions for various groups.
• Lead the teams involved in Release Management & Testing of Agile Scrum sprint releases.
• Expertise in periodic test triage updates and Proficient in providing detailed test metrics, test reports and application presentations to the Project team, top management and stake holders.
• Expertise in Middleware testing (MQ Series) for API validations and web services system integration validations. Test Management of Webservices/ REST API testing with SoapUI & SoapUI Pro tools.
• Experienced in setting up WSDL projects, End points in SoapUI & Postman tools, determining XML request and response format.
• Experienced in Agile/Scrum Methodology and Continuous Integration & Continuous Development methodology.
• Knowledge in Design, set up & execution of Selenium IDE, Selenium WebDriver and Selenium Grid tools in Automation Regression Testing.
• Expertise in global delivery process with customer focus, specializing in large transformation projects in managing Requirements Traceability Matrix to ensure comprehensive test coverage of requirements.
• Deep experience in User Management for application training and UAT.

TECHNICAL SKILLS

Test Management Tools: JIRA, MS VSTS, MicroFocus ALM 12.6, HP ALM Quality Center 12.53, 11

Agile/ Scrum: CI/CD, Jenkins, JIRA, Sprint planning, PBIs, MS PROJECT, Excel, Visio

ERP/ CRM Testing: Testing in Salesforce, Siebel, Oracle 11i, Maximo - Supply Chain, Oracle

Defect Tracking tools: HP ALM 12.60/12.53, HP ALM Quality Center 11.0/10,0, Bugzilla

Web Services & API Testing: SoapUI, SoapUIPro, REST, Postman

Performance Testing tools: Knowledge in JMeter, HP Performance Center 12.5, LoadRunner 9.5Requirement management Tools HP PPM, Caliber, Requisite Pro, BluePrint

CMMI: CMMI level 3, CMMI level 2 and ProcessMax tool

RDBMS: MQ Series, JBoss, Oracle 10g, 9.x, 8.x, 7.x, DB2, MS SQL Server 7.0Automation Testing Tools Knowledge in Selenium, TestNG, Git, Appium Mobile Automation TestingBrowserstack, Saucelabs, HP UFT 12.50, QTP 11.0

Languages: Knowledge of Java Script, VBScript, SQL

O/S: Windows 11/10/7, HP UNIX, Solaris 2.x, Windows XP/00/98/95/NT

PROFESSIONAL EXPERIENCE

Confidential, Oklahoma City, OK

Sr QA Consultant

Responsibilities:

• Set up the testing practices methodology for the Service division of Confidential . Used CI/CD Test Methodology framework in testing the PeopleSoft HCM - HR & Finance modules.
• Initiated and implemented QA standards and practices, Requirements analysis methods.
• Worked as IVV (Internal Verification & validation) consultant in 2 projects and prepared the QA staff for an upcoming Software QA Audit.
• Performed a phase-wise iterative approach, with a focus on quality of deliverables and effective test practices.
• Continuous contributor in Agile Sprint Planning, Product Backlog Items refinement, User Stories, Velocity goals.
• Creating the E2E testing frameworks.
• Provided Automation testing tools analysis and recommended Selenium - Java framework.
• Advisory to the OMES department and Release Management PMO.

Environment: PeopleSoft, Agile/Scrum, Jenkins, Cherwell, Beam, VSTS, HP PPM, Selenium, MQ Series APIs

Confidential, Dallas, TX

QA Manager/ Release Manager

Responsibilities:

• Set up the testing practices methodology for the Data Warehouse / Reports division & ADT’s IVR Call Center division. Used Agile CI/CD BDD framework in testing the ADT-dotcom module.
• Validation of the Salesforce CRM system configuration and customization. Provided QA Sign-Offs, Release Management in both Agile & Waterfall life cycles.
• Worked in multiple sandboxes simultaneously to evaluate system readiness.
• Responsible for validation of new CRM functionalities of ADT Account generation, Prospects, Customer case life cycle, multiple registration processes to various business teams.
• Defined test user roles based on the Salesforce workflows.
• Designed and configured a successful testing process in migrating from Siebel to SFDC.
• Expertise in Testing Master detail relationship & Lookup relationship workflows in Salesforce.
• Thorough testing of Salesforce System Integration testing in Email Alert, Task, Field Update & Outbound message actions in Web interfaces, MQ series APIs, Mastermind billing & provisioning and Telemar legacy systems.
• Complete understanding of Salesforce testing and the Integrated systems, such as API testing in SoapUI and Webservices testing via ADT websites.
• Extensive Test Management experience in SAP Business Objects reports, Data Visualization validation and SAP BO dashboards testing. Tested MicroStrategy DW work flows and Data validations.
• Hands on QC Admin support. HP ALM (Quality Center 12) and Defect Tracking process training sessions for various groups.
• Knowledge in testing Tableau data analytics dashboards development and testing, including Python scripting.
• Knowledge in Selenium Automation frame work for Dotcom web sites Regression testing.
• Selenium IDE, Selenium WebDriver and Selenium Grid in optimizing the automation.
• Proficient in providing detailed test metrics, test reports and application presentations to the Project team, top management and stake holders.
• Validated Web Services API requests, response data validations in REST and SoapUI protocols.
• Configured and Created test environment for Web Services testing. Used SoapUI/ SoapUI Pro and Postman tools.
• Continuous contributor in Agile Sprint Planning, Product Backlog Items refinement, User Stories, Velocity goals. Trained new team members regarding functionality.
• Defined technical best practices for testing and segregated the application to manageable sub modules.
• Lead daily defect management Meetings and project delivery meetings to ensure that defect tracking (identification, fixing, re-testing and migration of defects) is properly addressed.
• Lead Release Management & Testing of Agile SDLC production releases.
• Lead & Monitored smoke test/ System Integration Test, actual validation and results to ensure that they meet the entry and exit criteria.
• Periodic monitoring of all the test cases, with the help of QA Leads in different modules to assure the correct mapping of functional requirements to the design features of the application, thus minimizing the critical defects in production.

Environment: Salesforce CRM, Selenium, HP ALM 12.53/ 11.0, UFT 12.50, QuickTestPro 11, .net4.0, Oracle 10.0, SQL Server 2008, Browserstack & Saucelabs Web browser testing, MasterMind Order Entry System, SAP HR, SAP Business Objects Reports, MS Visual Studio 2010, MS VSTS, IVR call center, MQ Broker Web Services, SoapUI, Agile Scrum CI/CD, Jenkins

Confidential, Tulsa, OK

QA Manager

Responsibilities:

• Set up the structured testing practices for the End to End Testing phase of the project.
• Standardized QA standards and practices, Requirements analysis methods across teams.
• Lead the team responsible for E2E testing and User Acceptance Testing.
• Designed and developed E2E Test Plan, Test Execution Plan and created major portion of test cases for AMS system.
• Designed and configured the SoapUI test environment for validating web services of JBoss APIs.
• Reviewed smoke test, actual validation and results to ensure that they meet the entry and exit criteria.
• Managed and coordinated the daily testing activities, issues, defect resolution and provided the daily status reports to the project team and the stakeholders.

Environment: HP Quality Center 10.0, QuickTestPro 9.2, Oracle Apps, Maximo Supply Chain, SQL, JBoss APIs, Visual Studio

Confidential, Topeka, KS

QA & Delivery Manager

Responsibilities:

• Successfully Implemented and Managed the best practices Testing methodology of UIM project, utilizing TMMI model in monthly production releases and reducing the density of defects in lower test environments.
• Lead the team responsible for System Integration Testing and User Acceptance Testing.
• Extensively involved in Release Management of agile SDLC production releases.
• Organizing and presenting the release summary to the stake holders and the project members.
• Created and presented demos, user guides for the project team for the Testing tools.
• Setup optimum task distribution among the team, with specific metrics for accountability.
• Lead the Functional Testing team in creating 1200 test cases for System Integration Testing.
• Established periodic knowledge transfer sessions with the developers / SMEs to cut down the learning curve of the QA team about the application.
• Involved in team member technical evaluation during the hiring process and performance evaluation.

Environment: Rational Functional Tester, Rational Performance Tester, Clear Quest, ReqPro, .net4.0, SQL Server 2008, Siebel 8.1 & 8.2, FileNet, OPA, ETL, SQL, Visual Source Safe

Confidential, Washington, DC

Sr. Test Lead

Responsibilities:

• Set up the structured testing practices for the Safety department.
• Standardized QA standards and practices, Requirements analysis methods across teams.
• Lead the teams responsible for Module Testing, Integration Testing, System testing and User Acceptance Testing.
• Designed and developed Test Plans for ASIS new version and the CLAIMS System.
• Involved in the Gap analysis of the Old ASIS legacy system and the new version.
• Set up Functional Testing frame work for all the test cases in different modules to assure the correct mapping of functional requirements to the design features of the application.
• Lead and Architected test management of data pools, verification points, library functions, data driven tests & debugging auto scripts. Data load transactions were monitored and verified by Load Runner. Served as System Administrator for Quality Center.
• Created the template for Requirements Traceability Matrix to ensure comprehensive test coverage of requirements.

Environment: HP Quality Center9.2, QuickTestPro 9.2, LoadRunner 9.5, .net3.4, SQL Server 2005, MS Access, SAP R/3 ECC, SAP HR, SQL, Visual Source Safe

Confidential, Rockville, MD

QA & Requirement Manager

Responsibilities:

• Architect and implemented the structured testing practices for entire RFS applications.
• Managed delivery across multiple global large programs including prioritization, capacity and resource planning.
• Maintained updated knowledge of the project program and requirements to ensure contract compliance
• Lead the teams involved with CMMI Level 3 standards in 2 projects. In depth knowledge in all levels in SCAMPI process in CMMI.
• Lead the team that established CMM Level 3 and phase review of the system processes.
• Lead the teams responsible for Module Testing, Integration Testing, System testing and User Acceptance Testing.
• Lead the teams in Release management & configuration management.
• Designed Test Plans for each module as well as the global test plan for the entire application.
• Extensively involved in team management of Cruise Control configuration management tool in build releases, test cycles management.
• Responsible for mentoring and improving the test metrics, processes and internal technical capabilities to remove defects earlier in the life cycle, thus improving the quality of software testing on the multi-platform project.

Environment: HP/Mercury Quality Center, QuickTestPro 9.2, QATracker, .net1.1/2.0, Cruise control web tool, SAS, SQL, UNIX, Win NT/XP/2000, Oracle 10g & 9i, Visual Source Safe, KEdit, Toad, Informatica ETL

Confidential, Rockville, MD

Sr. QA Lead

Responsibilities:

• Responsible for developing quality assurance procedures, Estimation of testing time, Scope of testing and process creation in functional validations and compatibility testing.
• Optimized and streamlined the process of Uploading Current Test cases and Defect tracking in to Quality Center testing tool.
• Assisted Project manager, Development Manager & Business Manager in Requirements testability and Application deployment. Hands on validation and scenario walkthroughs during the test cycles.
• Engineered and developed test artifacts such as Test Strategy Plan, Test Cases & Traceability Matrix.
• Formulated the Standardization of Testing methodologies and relevant metrics.
• Lead the weekly testing activities of the Web Portal application. Evaluation & implementation of progressive Regression testing practices.
• Involved in gathering and documentation of system requirements, configuration and interpretation of business requirements in the QA context.
• Provided the framework for Quality Assurance of Loan Application System and given the responsibility of the design & development of Quality Assurance of the entire Confidential Application comprising of Loan Application System, Loan Origination System & Loan Servicing System. It includes System Integration Testing between these systems.

Environment: Quality Center, SQL server database, PL/SQL, MS Visio, Java, JDK 1.4.2, Oracle 9i

Confidential, Washington, DC

QA Consultant

Responsibilities:

• Lead an 8-member team responsible for System Testing and User Acceptance Testing.
• Developed Global Test Plan, Module Test Plans.
• Provided technical feasibility reports based on analysis of Project Requirements, Technical Requirements and System Design Requirements.
• Responsible for improving the QA metrics, processes and internal technical capabilities to remove defects earlier in the life cycle.

Environment: Quick Test Pro, TestDirector 8.0, Win NT/XP/2000, IVR system, Siebel web analytics, FileNet for content management, MS Visio, BEA WebLogic 8.1, Java, JDK 1.4.2, Oracle 9i.

Confidential, Vienna, VA

QA Engineer

Responsibilities:

• Responsible for testing module allocation among the team, preparing test cases & test procedures.
• Created templates oftest documents including Test Strategy, Test Plan, Test Cases and process Analysis documents. Hands on involvement in design and developing UAT test strategy and testing artifacts.
• Prepared UAT test cases and performed user acceptance testing while coordinating with the client.
• Validated APIs, Registration Services, Bundle Order Management, Merchant Account Management.

Environment: Rational Robot, ClearQuest, Test Manager, Win NT/XP/2000, BEA WebLogic 8.1, JDK 1.4.2, AutoSys, Valista Payments Plus, Oracle 9i, Oracle RAC, DBArtisan

Confidential, Silver Spring, MD

QA Tester

Responsibilities:

• Performed Functional Test for GUI validation, screen flow and layouts, data validations.