Privacy Security:

Project details and descriptions are not included in this profile due to the Privacy Security reasons of client's privacy policies.

Summary:

• A determined and motivated techno functional personality with around 10 years of experience in IT Software industry with multiple domains at Web Based and Client Server applications.
• Telecom OSS/BSS domain includes various areas like Revenue Assurance, Service Provisioning Service Activation , Telecom Post Paid and Pre Paid Billing Systems.
• Excellent work experience in Telecom Billing concepts and Telecom E2E process like ORACLE BRM billing concepts P P, CAM, BED, ARC, GL , AMDOCS ENSEMBLE ENABLER , EPPIX/SINGL.eVIEW GL, PRICING , RATING, INVOICING
• Intec Singl.eView Convergent Billing and Intec Singl.eView Customer Management,Singl.eView Flex
• Tremendous experience in Post Pre paid billing cycles, Pricing Planning at Mobile telecom service provider areas.
• Worked on Operations, Configurations, Deployment, Implementation, UAT and Production Support Projects.
• Expertise in Manual Automation testing Selenium, QTP and Web Site WEB SERVICE Testing with using Soap UI testing.
• Expert in Selenium automation testing with using RC and Web Driver frame works.
• Excellent command experience in preparing Master Test Plan, System UAT Test plans.
• Worked as a Main back up resource for Project Manager and QA Manager except People managing role.
• Strongly involved in all stages of SDLC Software development Life Cycle and STLC Software Testing life cycle .
• Expert in ORACLE BRM billing system.
• Expertise in Telecom BSS Billing system for 3G/4G ,GSM/UMTS and LTE technologies.
• Strong in 4G/ LTE Architecture.
• Expertise in Field testing OR E2E lab Testing with strong LTE knowledge
• Experience with LTE core system interfaces and protocols such as S1 MME, e nodeB, SGSN, PGW, SGW, S1 U, S6a, S11, S5/S8, Rx, NAS, S1 AP, RRC, GTPv2c, GTP U, SGs AP
• Business of Retail Banking which includes retail banking segment of the financial services industry, including important business processes, current industry challenges, delivery chan nels, and key decision makers.
• Inside Financial Services which includes introduction to the financial services industry, in cluding customer needs met by financial institutions, different types of financial institutions, risks facing financial institutions, techniques used to manage these risks.
• Expertise in creating test plans for system level, subsystem level and feature level testing
• Strong work experience in Health Benefit Structure, Fee Schedules, Claims Pricing.
• Excellent knowledge on ICD 9 and ICD 10 codes
• Expert Strong Knowledge of Health Claims Systems , CPT4, PX/DX , RX ,
• Very Good Knowledge of OPL, COB, Pricing, Benefit testing End to End Claims Business Process Testing
• Tremendous working experience with QA UAT environments as a Lead.
• Worked with Waterfall, V Model, RUP and Agile methodologies.
• Very good knowledge in Agile testing and methodologies,
• Expertise in preparing BRS document based on user stories with using RSA MS Visio.
• Experience in all stages of project life cycle and focused areas are QA UAT and also Production support during deployment.
• Well experienced in Implementation, Integration and Operation Maintenance, Planning and troubleshooting of Communication Network elements
• Conversant with all phases of Project Life Cycle including Requirement gathering, Analysis, Testing and Implementation of Quality Software.
• Experience with Mercury Tools such as HP Quality Center 11, Test Director, Win Runner, Quick Test Professional and Selenium.
• Involved in Identification/Creation of the Business Components / Scripted Components and Preparation of Business Process Test Scripts.
• Experience in Developing, maintaining and Analyzing Requirements, Test Plans, Technical Specifications, Test Strategy, Test Scenarios, Test Cases, System Specifications, Use Cases, Test Summary Reports, Bug Reports, Track Report and Traceability Matrix based on business requirements.
• Expertise Broad based experience in testing practices Functional, Automation, Performance, Security, etc.
• Strong project management, interpersonal communication, and collaboration skills
• Proven track record of delivering high quality products
• Expert at QA methodologies, tools, and approaches
• Extensive experience with cross browser testing across multiple platforms
• Extensive experience testing database and database centric applications
• Good Experience in SAP/Mainframes Data Warehouse Testing.
• Trained team members on Automated QA's Test Complete and guided them in handling individual projects.
• Good Knowledge on Service Oriented Architecture SOA Model.
• Coordination between cross functional and cross site team QA, Infra, development, Integration to manage issues and there timely resolution.
• Strong communication skills and excellent experience in working with small and big teams under stringent timelines
• Good exposure to coordinating and working being part of teams that are globally distributed
• Quick Learner with an eye for problem solving and out of the box thoughts on the given problem.
• Solid experience with Client at their locations and very good experience in providing solutions for Client requirements
• Very Good Knowledge on Project Management Process Trained on PM process .
• Very good experience on Test Management process.

Experience:

• Working as QA Project Lead for IBM Global Business Services From June 2009 to till date.
• Worked as QA Lead/Test Architect for MTN on behalf of TirbalGold iLABS RSA from 2007 2009.
• Worked as Sr. Software Test Engineer for Mahivar Inc Previously known as Ridge Info Sol. from Jan 2004 To May2007.
• Special key Roles performed in my Career.

System Business Analyst, QA Project Lead, UAT Lead, Regression Lead, Oracle BRM Test Lead, Technical Architect.

Confidential

Software Skills:

• Operating System: MS DOS, Windows 2000, UNIX, and Windows Xp
• Languages: C, Java/J2EE
• Database: SQL Developer, Oracle 11g, MS Access
• Internet Technologies: HTML, VB Script, Java Script and Web Tools
• Function test tools: Win Runner 8.0, QTP 9.2, JMeter, Selenium RC and Web Driver, SOAP UI, and RF Tools, ETL.
• Test Management Tool: Test Director, Quality Center 11, Rational Test concert, RQM,
• Technical Supporting tools Interfaces : Middleware, Tuxedo services and MQ Series/Web sphere/WAS, ESB services.
• Domain Expert Knowledge: Health Care and Insurance, Telecom.
• Billing Systems: Oracle BRM, Amdocs, Eppix Singl.eView billing Systems
• Others: MS Office Project
• Architecture tools: RSA, Enterprise Architecture, MS Visio
• Health Care Billing systems Knowledge: Bill Cycle management, Billing processs

Professional Experience

Project Lead Test Manager, IBM Global Services,

• Roles Involving in BRS/SRS HLD reviews.
• Good knowledge in Converting user stories into SRS and Use Cases
• Test Coordinating with 15 interface applications with using Selenium
• Automation frame work.
• Test Management and Technical issue resolving
• Test coordinating between onshore and offshore team will all interfaces.
• Liable for Test Artifact preparation like MTP, STP, UATTP, Test Strategy, Test
• Reporting, Defect Management reporting, Test Results and Test closure
• Report.
• Working with RF Engineer role for LTE technology related applications. Environment: JAVE/J2EE,UNIX, SharePoint, ORACLE SQL Developer, ESB, SOAP,

2. NBN Australia BSS ORACLE BRM Test Manager/Technical Architect UAT Lead Worked at Client location

Desciption: This Projecct is related to Oracle BRM BSS operations which includes the Post PrePaid, Brad band connection and invoicing.

Roles: Test Management and implementation.

• SME for ORACLE BSS BRM billing system and involved in Business requirement analysis and helped in conversion of user stories into BRS SRS.
• Test Co ordination and reporting between Onshore / Offshore teams.
• Managed team with 63 team members successfully.
• Very good hands on experience in CAM, PNP, ORD, BED, PAYMENT,
• PERMISSION, BAS and BULK LOADER modules
• Invoicing ,General Ledger reporting, Billing Cycle running for Post Paid
• customers.

Environment: C , UNIX, MQ Serires, ORACALE SQL Developer,

3. MTN Spring field RSA Sr.Test Lead Singl.eView Test Manager Business Analyst for QA UAT Worked at Client Location.

Confidential is MTN SP's new, enhanced, online billing and customer self service system and it is web based customer portal . MTN Active replaced CallQuest which previously gave customers access to online billing functionality. With MTN Active you will now be able to enjoy all the benefits of CallQuest together with a host of added features.

Roles

• Lead manual and automation QA teams. QA point of contact for the company leadership and cross functional teams. Own test plans and documentation that communicates the standards and
• procedures of QA teams. Chair scrum/defect review meetings with project team stakeholders to
• discuss issue found during testing and their current statuses. Lead automation activities within the automation framework using QTP 11.0. Accountable for the quality of test services during all stages of SDLC. Manage setup and maintenance of test environments. Support customers in troubleshooting exercises.
• Test Co ordination and reporting between Onshore / Offshore teams.
• Managed team with 23 team members successfully.
• Singl.eView Billing Cycle running for Post Paid customers.
• Singl/eView Invoice generating and posting/ reporting.
• Validating the billing disputes and account related claims for Singl.eView billing
• Systems.
• Environment: JAVE/J2EE,UNIX, Tux Services, SQL Server

Role: UAT/QA Lead

• Actively involved in requirement analysis to understand the scope of requirements.
• Prepared Scope for QA//UAT testing.
• SME for ORACLE BSS BRM billing system.
• Validating the Exit Criteria of QA testing and co ordinates with QA Lead /Manager to verify defect leakage from QA to UAT.
• Verification of Entry Criteria all approvals for QA/UAT testing start
• Actively worked on QA/UAT test environment and configuration management.
• Extensively worked with Business team to make understand the requirements and explained the same toQA/ UAT users.
• Preparing QA ST/UAT Project plan and Test schedules.
• Extensively involved in UAT test case review and provided accurate comments and motivate the QA/UAT team to work to meet the customer expectations.
• Conducted daily UAT progress status meetings with PM and Dev team to avoid the road blocks.
• Prepared Status report and defect report on daily basis and sent to PM and Dev teams.
• Actively involved in execution to get the quality of testing and avoid the Jeopardy.
• The team established processes, testing standards, test scripts, and developed and maintained a web site with supporting test documentation and tools.
• Virtual team test lead on a large project putting in place structured testing, tools, QA QC processes, test environments and test cases to test the transition of various Windows platforms to a common supportable NT workstation and NT server platform.
• Functioned as the Onsite/ Offshore coordinator and Team Lead.
• Developed elaborate Functional Test Plan, Test Cases and Test Strategy for the project.
• Participated in business, client and status meetings as Business Analyst and converted user stories in BRS.
• Provided software testing consulting services to independent software testing groups.
• Developed testing processes, test procedures and tested software that is engineered for overnight unattended distribution to bank workstations.
• Analyzed various requirements and developed the Detail Test plan and the Test Strategy.
• Functioned as the point of contact during the defect tracking process.
• Trained new team members on the entire testing and report verification process.
• Responsible for leading a project team in delivering solution to our customer in the automotive sector.
• Deliver new and complex high quality solutions to clients in response to varying business requirements
• Responsible for managing scope, planning, tracking, change control, aspects of the project.
• Responsible for effective communication between the project team and the customer. Provide day to day direction to the project team and regular project status to the customer during UAT phase.
• As a UAT lead that I am responsible for Translating the customer requirements into formal requirements and design documents, establish specific solutions, and leading the efforts including testing that culminate in client acceptance of the results.

QA UAT Team Lead

Confidential is a Software testing based company in RSA having prestigious Telecom, Banking Insurance clients like MTN, Cell C, FNB, Investec, RMB, Hollard.

Project:

1. MTN Spring Field EPPIX Singl.eView Billing Consultant

MTN Active is MTN SP's new, enhanced, online billing and customer self service system. MTN Active replaced CallQuest which previously gave customers access to online billing functionality. With MTN Active you will now be able to enjoy all the benefits of CallQuest together with a host of added features. MTN Active allows you to access detailed billing information online, which gives you the power to track and control your MTN SP cellphone account. MTN Active also makes it easier and faster than before to request information from MTN SP and to submit, track and manage service related queries. You can also see cellphone invoices, unbilled cellphone usage, carry over minutes and manage your personal phonebook online.

My Role:

• Work with Business Analyst in translating business requirements into Functional Requirements Document and to Detailed Design Documents for Mortgage application and Insurance application.
• Lead analysis sessions, gather requirements and write specification and functional design documents for enhancements and customization Analyze product impact
• handling issue raised by client on Billing System and ensuring it is done on an timely Basis.
• Interacting with other interacting system owner teams, different support groups incase of any problem or activity planning.
• Installing releases, patches for projects and configuring data as per the requirements. Configuring the rate plans, promotions, facilities, customer types, and products etc. as per the requirements.
• Performing the rating for different call types like Voice, SMS, MMS, Data etc.
• Performing the GL Upload
• Billing invoicing the customers
• Checking the Invoice generated for the Billed charges, rentals etc
• Administrating the Billing Systems and Managing the Billing Team.
• Created users privileges with appropriate roles and levels of security. Scheduling and managing Cron jobs.
• Running Bill cycle for Post and pre paid billing systems.

2. ABSA Retail Credit billing operations Data Migration

Environment: SharePoint, ETL

• Involved in Test Data Preparation
• Test Data Selection Identifying a subset of production data to be used as test data Identify the source tables, the constraints and dependencies .
• Validate Data Extraction Logic.
• Validate Data Transformation Logic Data Loading
• Tested end to end data flow from source to mart to reports including calculation logics and business rules
• Data Quality Validation like checking for accuracy, completeness missing data, invalid data and inconsistencies.
• Verified the data from the data warehouse is mapped designed correctly in the reports.
• Validated Reports Drill Down/Drill Through
• Verified the layout format per the design mock up, style sheets, prompts and filters attributes and metrics on the report.
• Verified of drilling, sorting and export functions of the reports in the Web environment.
• Verified reports containing derived metrics Special focus should be paid to any subtotals or aggregates .

Confidential

Test Analyst

Responsibilities:

• Involved in functional study of the Application.
• Involved in Preparation and execution of full suite of test cases
• Prepared test scenarios for Billing module like OPD IPD
• Understanding billing cycle of these clients
• Designing of billing forms according to client's requirements
• Database designing and coding of billing module
• Crystal report designing for daily income , charges , IPD or IPD daily income
• Giving training to client users and solving their queries and problem
• Involved in GUI, Functional/ Regression testing and UAT testing