Professional Experience

Confidential

Senior Infrastructure Engineer

• Completed new build out of 3 TIER network architecture in a firewalled and clustered 2012 / 2008R2 environment
• Hardened new environment and successfully pass DISA STIG and CMS ARS 2.0 compliance.
• 100 servers mixed environment with 2012, 2008R2 and Redhat on Hyper-V running Biztalk, Costpoint, CIC, and SQL cluster
• Designed AD Restricted Group and GPO security for Access Management Team
• Worked with Firewall teams request all ports / protocols for servers and applications including WAN VoIP, SQL cluster and Microsoft Domain including trouble shooting with tools including Wireshark MS Net Monitor
• Redesigned SAN storage for Windows Clusters and other Hyper-V servers
• Changed patching process from WSUS boxes to Shavlik servers at multiple sites
• Deployed EMC, Bladelogic, Patrol and Symnatec End Point working with Backup and Monitoring teams
• Created and maintained SOPs and Network Design for review by CMS Auditors
• Reviewed reports from nCircle, Patrol, New Relic and Symantec
• Support for developers in Redhat Linux environment for JBoss deployments
• Created automated process for data exchange between UNIX/Windows from multiple SFTP and SMB locations
• Designed with Interactive Engineers migration for recordings and playback in multiple domain and DNS deployment for VoIP environment
• Administrator for new Interactive Intelligence VoIP solution for Healthcare.gov call center

Confidential

Quality Test Engineer

• Test multiple Interactive Intelligence CaaS products including VoIP, Media and Gateway servers with new technology before production including XP, Win7, Server 2003, 2008R2 and 2012, Hyper-V and XenServer.
• Using Hyper-V, sysprep and gold templates with PowerShell and other scripting needs to create multiple consistent test scenarios.
• Upgraded multiple Dell PowerEdge servers from 2008r2 to 2012 including containing hyper-V servers. Created process that was followed by team. Including virtual switch configuration, hyper-v configuration and backup for complex environment.
• Upgrade from 2012 to 2012r2, creating powershell scripts to monitor drive space on baremetal and hyper-v machines for reporting and preventing downtime.

Environment:

2012r2 hyper-v RemoteApp and classic remote desktop options for application migration and usability Interactive IC server, Clients, Fax and Media products beta products

Confidential

IT Administrator / Manage

• Directed IT budget and company direction with Owners, CEO and presidents for 50 local and 150 remote offices and employees.
• Setup WSUS, MSI deployment, created golden images for desktop and network virus protection with dozens of remote sites.

Environment:

VMWare 3.5, XenDesktop, Server 2008, XP, Vista and Win7 client side support, ESET NOD32 corporate antivirus, Dynamics GP, FRx reporting.

Confidential

Business Analyst / Programmer

• Second level C and Oracle SQL programmer for Pennsylvania State Government Contract.
• Created migration package for ICD9 to ICD10 from XML and MS SQL to Oracle with 8 member team including test data, live data following peer review and Pennsylvania IT.
• Reviewed and mentored first level programmers with project road blocks.

Environment:

SunOS, Oracle 8/9/10 and MS SQL, Oracle Solaris Studio and XML

Confidential

Information Security Lead

• Selected special team sent onsite for detailed information transition for contract win with Fortune 10 Company Cargill in Minneapolis for usage of reporting on achievements of SLA.
• Took over WellPoint physical building security systems to create new processes for security token access to high profile Finance and Consume Food buildings.
• Security token requests including request, approval and shipping with manager and client web portals processes turnaround time went from weeks to 24
• Trained team for taking over all new process improvements for new Juarez HP IT department.

Environment:

Windows 2003, AD, SQL, VBscript, ASP, IIS, WellPoint Software, LDAP, RSA SecurID tokens

Confidential

Project Lead / Programmer

• Turned around and expanded a failed contract. Expansion created new division and 3 new locations and 2 year contract extension.
• Created customer requested in-house accounting and reporting system unifying 3 physical inventory department systems for over 100 prototype engineers and managers.
• System allowed tracking and usage to one online system for reporting of costs and easier of movement and billing

Environment:

2003, MS SQL, PHP, ASP, AJAX, custom scripted NTbackup and recovery solutions, and Zebra hardware

Systems Administrator Process Leader

• Analyzed and created a consistent build process for all server builds for 30 member team including assigning build stages to team and reporting progress to Manager and EDS leadership.
• Prime contact for all new and renewal customer contract server services including pricing and SLA conditions for all of Delphi, a Fortune 50 company. Helped manage tower to rack and blade migration choices for server room consolidation.
• Experienced with overseeing and managing migration of towers to blades or rack mounts, to support contract renewals and upgrades to repair, patching and disaster recovery testing.
• Created web application for customer requests and process tracking including staged feedback system building, backups, customer approvals and real time reporting.

Environment:

Server 2003, VBscript, MS SQL, MidWare Build Manager. Dell and Compaq server hardware

System Administrator

Confidential

• Support 1000 Windows 2000/2003 servers. Troubleshooting, patching and upgrading, new deployments, backups, monitoring.
• Handle Tier 2 trouble issues including restore of backups, server printer driver deployment, and Global and Local Domain membership administration.
• Build production servers with application services for customer deployment, including network setup and production documentation
• Main backup support for Backup Administrator using ArcServe and Backup Exec
• Web-based system for inventory and incident tracking. Scripting solutions for daily admin tasks.

Environment:

Server / Client 2000, Server 2003, ARCserver, BackupExec, SQL Server, Exchange 2000 / 2003

Confidential

Team Process Leader

• Worked with Delphi ITIL Process Manager to create application reporting and management feedback for EDS and Delphi team tech members and Delphi application requests for MSI packaging and deployment.
• Managed customer facing information and reported build center progress and roadblocks.
• Second level support for team members having issues with complicated packaging, registry and scripting needs for dozens of application packaging projects.

Environment:

NT4, Server / Client 2000, Novell, SunOS, GPO and MSI deployment