Summary

• of Qualifications A result oriented individual with over 10 years of diversified IT industry experience in, analyzing system functionality, Managing design and implementation of Software Development Quality Assurance for Health Care, Financial, Pharmaceutical, and Gaming applications.
• Responsible for Project/QA management and successful delivery of over 40 projects since 2006.
• Project management experience involves delegating responsibilities, budgeting, change management, preparing weekly status reports for management, communicating and presenting the reports, and resolving issues and conflicts with Clients.
• Demonstrated ability to work actively in different phases of Software Development Life Cycle SDLC using Waterfall, Rational Unified Process RUP and Agile methodologies.
• Led projects with an emphasis on teamwork, customer satisfaction, and high quality standards while ensuring deadlines and budgets were not compromised. Expert at managing multiple projects simultaneously.
• Skilled in conducting brainstorming, requirement review sessions, and JAD sessions with the client, business owners, and business analysts providing inputs during the development of use cases, process flow diagrams, and sequence diagrams.
• Excellent skills in Business Analysis, OO analysis, requirement analysis, Business modeling and Use Case development using UML Methodology.
• Strong background in gathering business requirements resulting in ability to propose best options for business solutions
• Able to facilitate and lead project meetings to assess progress and identify areas of potential concern, assigning proper teams to resolve issues in a timely fashion
• Possess strong analytical and problem solving skills with the ability to adapt to a new environment and meet stringent deadlines.
• Continual increase in responsibilities throughout career, performing leadership roles within QA teams, interacting extensively between Business Users and Technical Team
• Planning and Creation of Test Plans, Test Cases and Test Scenarios to meet product's business requirements.
• Compelling Multi-Tasking and organizational ability, with the capability to develop and implement strategies.
• Strong knowledge of healthcare standards such as HIPAA 4010, 5010, ICD-9 and ICD-10.
• Experience in 834 Benefit Enrollment and Maintenance, 837 Claims processing and Encounters, 835 - Claim Payment/Advice.
• Experienced working with EDI x12 version 5010 transactions, Billing areas, onetime payments, Monthly Payments, Daily payments.
• Ability to work cohesively with all Stakeholders to formulate Functional models and prototypes to meet stakeholder expectations, and Workflow optimization.
• Extensive knowledge in Back-End Testing using SQL queries.
• Experienced in writing requirements and SQL for data purging data archival during batch process runs. Created the detailed technical specification document for data purging data archival during batch processes.
• Experience with ETL and Data Warehousing projects.
• Ability to identify key risks and highlight processes/actions to minimize critical risk elements

Technical Skills

Professional Experience

Confidential

QA Project Manager

Responsibilities:.

• Accountable for all QA deliverables for numerous projects for BCBM IT, BCN IT, and MA Medicare Advantage
• Perfomed all tasks while working under Agile methodology.
• Validated, updated and maintained documents and processes for QA Process Management, and Release Management, Production Support.
• Updated Program stakeholders daily / weekly on project status, risks, issues, etc.
• Conducted daily scrum meetings during various phases of the project to ensure on time delivery of quality software.
• Created test plans and test procedure templates and guidelines to be used by the QA team.
• Trained project team members on QA best practices, procedures, documentation, and reporting.
• Created detailed risk assessment document to highlight potential risks during releases and also during bug fixing.
• Prepared Data for testing EDI membership Load Process, Backend process for loading and processing data received through EDI as per the business rules.
• Conducted all 834 5010 file procedures for all membership systems including identifying and communicating 834 data errors with external clients.
• Created technical documentation, Reviews, analyzes, and evaluated business systems for end user needs, including Companion Guides, business process reengineering, including GAP analysis and documenting requirements, documenting processes, workflows.
• Point of contact with clients during the implementation and testing phases of all Glidepath system/enhancement releases.
• Analyzed the EDI HIPAA 5010 maps to test that system integration was seamless between membership applications
• Performed connectivity, System Integration, Functional Testing for the HIPAA 834 Transactions.
• Used Quality Center version uploading maintain Test Cases, requirements, executing test scripts and logging defects with appropriate attachments.
• Managed the Requirements Traceability Metrics RTM .
• All projects delivered were HIPAA and 508 compliant.
• Working Knowledge of various BCBSM system applications including Metavance, EDDI, MOS, NASCO, Glidepath, SMART
• Developed SQL scripts to validate business rules. Manually performed integration and Regression testing, documented bugs and worked with development team to resolve issues.

Confidential

QA Lead

Responsibilities:.

• Being proactive as a technical QA Lead and recommend best practices. Evaluate and engage the outsourcing companies Manage the on-site/offshore QA teams Define and implement theh appropriate processes and means of communication to ensure optimal productivity and quality.
• Created detailed risk assessment document to highlight potential risks during releases and also during bug fixing.
• Working closely with the business community to understand their business objectives, processes, products and services.
• Managed Business Components, Test Plan, and Tests in Quality Center.
• Assisted clients in identifying gaps and then writing the detailed functional requirements for enhancements to software solution to fulfill those gaps
• Monitor deployment tasks to staging and production, verifying release note instructions are followed and the software remains defect free through each step of the process.
• Conducted specification reviews and walkthroughs with the designers, developers and stakeholders.
• Wrote various documents including User Guide, Release Notes, Training Guide, and Test Material. Also created detailed Test Scenarios and Test Cases for UAT
• Managed defect review meetings during releases. Ensured QC was updated after each meeting.
• Created Presentations with UAT feedback for NGGC Administration GUI and Functionality enhancement.
• Integration analysis of NGGC with various systems like Sentinel and CLEAS.
• Developed the risk assessment and Project Plans for all phases of the software development life cycle.
• Define test plans, test cases, and testing strategies, suggesting testing goals, durations and resources.
• Communicate risk assessments, incidents reports, and testing progress to management, development and business staff.
• Carried out UAT to make sure that the results were as per business requirements and acceptable to users.
• Wrote SQL queries for data analysis during UAT. Also verified business rules during data analysis.
• Provided UAT feedback to business users during requirement review and enhancement.
• Analyzed Business Requirement Documents and Brain Storming Documents to create Test Scenarios for UAT.
• Mapped Requirements to test cases using Quality Center and Test Link, and provided traceability to requirements, created test sets and executed tests.

Environment: .net 3.5, SQL Server 2005 and 2008, SSRS,WCF, Ajax, JavaScript, Web Service, CSS, Clear Case, UML, DHTML, IIS, Telerik Controls, Quality Center.

Confidential

QA Lead

Responsibilities:.

• Involved in modification of existing test scripts.
• Performed Validation testing to meet FDA regulations. Includes 21 CFR Part 11, GMPs, SOP's and protocols
• Conducted User Acceptance Testing UAT to Validate the application, to check that the application properly reflects the business functions and requirements
• Verified data integrity of both Oracle and SQL server databases using SQL.
• Identified defects were reported in Mercury Quality Center.
• Participated in IDP meetings and Technical reviews through out all phases of the Project.
• Understanding of Quick Test Pro using checkpoints and regular expressions for checking web pages, images, texts and tables.
• Prepared Test Data for system testing as per the specification.
• Involved in functional, regression, performance and database testing of CRM application.
• Developed manual test cases for Positive, Negative, Functional and performance testing and documented them in Mercury Quality Center.
• Interacted with developers and users to analyze the business requirements and functional specifications and prepared test strategy for end-to-end testing of the application.
• Preformed WebEx training sessions to outsource team on CRM Application and updated processes.
• Managed and lead team in testing of software releases to various clients
• Supervised release testing for new applications provided final approval for bug-free, fully functional commercial solutions.

Environment: .net, SQL Server 2000 and 2005, Visual FoxPro, Mercury Quality Center

Confidential

Quality Assurance Analyst

Responsibilities:.

• Traveled to various customer locations to assist in software implementation and support
• Authored both user and internal documentation in a clear and concise manner and at the appropriate skill level to ensure comprehension by user
• Tested financial accounting systems for the different lottery jurisdictions
• Provided on-site customer service to assist in software implementation and support
• Assisted in setup and support of User Acceptance Testing