SUMMARY

• 10+ years of Software Testing experience in Banking and Telecom Domain.
• 8 years of web testing experience in waterfall and agile development methodologies.
• 5 years of BACKEND testing experience on UNIX/SQL environment
• 4 years of testing experience in Mainframe environment (CICS & Batch job)
• 3 years of testing experience in CTI - IVR application using VRU adapter/Avaya
• 2 years of experience in developing automated test scripts using QTP/VB.
• 2 + years of Team Coordination & Team Lead of on/off shore test effort.
• 3 years of Testing Experience using mobile applications (iOS/Android) for Confidential &T/Cricket Network
• Experienced in Static, FIT, SIT, Regression, E2E and UAT of web/win applications.
• Experienced in testing online Banking, Small Business and Retail applications.
• Knowledge in Selenium Web Driver for web testing.

PROFESSIONAL EXPERIENCE

QA Test Engineer

Confidential, Atlanta, GA

Responsibilities:

• Network Testing Services using IRIS, JDSU, HLR/HSS, Access7, GeoProbe of ATT/Cricket Prepaid mobile applications (Android/iOS) & mobile devices (Samsung, LG, iPhone, iPad)
• Testing ATT/Cricket Prepaid SIMs using mobile devices in a lab/production environment
• Performing Prepaid Mobile application tests using WP (web portal) and Amdocs Self-services activation portal (ASAP), POS (RQ4), CRM (Customer Relationship Manager)
• Analyzing mobile call traces in IRIS, JeoProbe, JDSU, Access7
• Performing WIFI, VoLTE, and LTE testing using iPhones/LG/Samsung & collected device logs
• Provisioned/Activated different prepaid price plans and SOCs using Amdocs self-services activation portal (ASAP), and validated Entry in CSM and TC databases
• Expert in Lab testing using physical lab SIMs in the Confidential &T test lab
• Working on monthly release of Cricket CR/Enhancement and managing the project in ALM/QC
• Trouble shooting using UNIX and SQL developer
• Configuring Domestic and Roaming modes in TC and SCP side of jasper and Confidential &T environment
• Testing Voice, SMS, MMS & Data Browsing in International Long Distance (ILD) and Roaming environment, using Confidential &T Pre-Paid subscribers (25, 40, 50 and 60$ PP with or without ILD addon)
• Verifying Active charges and data usages using UNIX/SQL
• Testing Tablet Price Plan with iPad & configuring Mobile hot spots and tethering.
• Testing Mobile applications using DUMMY and Physical Lab SIM/IMEI
• Expert in Switch control, Tellegence, HLR/HSS, MIND to update and validate ATT mobility data.

Environment: UNIX, SQL Server, CRM, POS, Web Portal, AMSS Simulator, SOAP UI, ALM, SIT Lab, AMC server Wiresharke, FileZilla, MobaXterm, Putty, iPOC, iOS and Android devices, Ericson, AMC, Q Enterprise managerJDSU, IRIS, HLR/HSS, Access 7, Geo Probe & so on.

QA Integration Engineer

Confidential, Atlanta, GA

Responsibilities:

• Perform daily sanity test in Agile environment of BBNMS/UVERSE orders using simulator
• Create Ericson/Alcatel devices (FTTN, IP-CO and GPON) and clone rules and scripts for those
• Create Switch, physical link and run Query Network Inventory.
• Send Provision, Change & cease Order request in web generator for all types of NTI/devices.
• Create central and Remote location for the devices and connect to routers/switches
• Update LS properties files, change port, clean port/BAN, and stop/start servers as needed
• Analyze different UNIX log files and identify Error/Exception and report to dev to fix during sanity
• Analyze request/response/reply events in database and in UNIX by the task id and interface.
• Update table and insert data in the tables in network creation
• Perform GUI sanity and Network Creation of all 9 orders
• Perform Backend testing

Environment: UNIX, Oracle (SQL Developer), Simulator, SOAP UI, JIRA, OMS, Web, Wiki, Agile

Sr. QA Test Analyst

Confidential, Columbus, GA

Responsibilities:

• Perform data conditioning for VI, MC, AMEX and PL use Mainframe & Drafter.
• Validate different credit card transactions for Confidential thru Fiserv/TS2.
• Validate conventional checks from Issue, access, processing and paid off.
• Create & analyze different data files / Flat files (vender mail file, all item file, Paid & return file, approved and declined file in File Manager and CICS.
• Use TSO for Copy and edit all item file, Tsys draft 5 file and post for batch run & verify data on response file(Re-bill, dispute, convenience checks etc.).
• Master in Re-bill Processing, Payment Reversal, Charge Back, Post amount Credit and Debit adjustment, investigate different events in CICS, Min payment adjustment, interest calculation, & Verify data package in WSDL & SOUP UI
• I have deep knowledge in statement designer, dialogue/x-stream.

Environment: IBM 3270, CICS, TSO, Batch Job, File Manager, QMF, DB2, Drafter, Lotus Notes, ALM, WSDL, SOAP SONAR, XML, MDE, SharePoint

QA Analyst II

Confidential, Atlanta, GA

Responsibilities:

• Design & Execute Test cases in QC to perform FIT, SIT, UAT of SunTrust Online Banking, CTI/IVR, SPI and Digital Branch applications.
• Validate GUI Functionalities of Channel Link online one stop banking solutions.
• Developed VB scripts in UFT & Performed Regression test of Channel Link.
• Create Data Driven Frame work and expert in Keyword view.
• Create reusable actions and user defined custom functions as to click on Link, Image, web Buttons/Elements and manage drop down list in UFT.
• Frequently used String & Conversion Functions, FSO, RO/TO property, Environment Variable, Error handling, Recovery Scenarios, Data table, CheckPoint, WebTable, ADODB connection scripts, Regular Expression etc.
• Checking Static and Dynamic links, Broken links, pagination & web Table
• Create and maintain Share Object Repository.
• Expert in Descriptive programming

Environment: s: UFT, QC, Web, MF, CTI-IVR, DB2, SQL, .Net. JRE, UNIX, VB scripting.

Test Coordinator

Confidential, Atlanta, GA

Responsibilities:

• Act as a point of contact and supervise the onshore testers for ISSP & Merlyn (Merlin is a front-end Windows-based application. The Banking Center and Call Center Associates use to open, close, service, and maintain all deposit and loan accounts using Merlin; (ISSP) is the Web-based replacement Merlin Platform).
• Coordinate hand off of testing efforts with offshore testers to ensure continuous testing with minimal duplicate effort.
• Coach and mentor other testers to follow best practices, develop test strategies, and implement test plans
• Review to ensure the System Integration Test Plan and Test Scripts are covered the Functional Overview Document and delivered on time.
• Estimate budget for the upcoming initiatives.
• Verify different kinds of FORMS in Merlyn & ISSP
• Assign test scripts & defects, collect & compiled test status, create onshore test status report (TRM) and provide status report to management.
• Validate Functional Overview, Perform FIT, SIT and manage defects.
• Create test plan, test cases and execute test cases of deposit & loan applications.
• Communicate any encountered issues to the team leads and the team members.
• Create & Manage test lab in QC for each release and prepare release notes
• Actively participated in Daily status and defect calls.

Environment: QC, Web, SQL, Merlin, ISSP, Oracle, JAVA, DB2, MQC.

Sr. QA Test Analyst

Confidential

Responsibilities:

• As a test initiative lead I did estimate and submit budget plan for several projects. Participate in requirement analysis, wrote test plan, and assign requirement to the tester to design test cases, I review test cases and pull those into the test lab, assign test cases for daily execution, collect the test status report and play point of contact role in daily defect call.
• Maintain customer's accounts, including Account adjustment, Bill method, Bill Plan, Email accounts, Email address, Account password, Contact, Account history, Personal Web page, View/Set answer & Verify BTN via CCTool
• Perform E2E testing /Regression of AI/AI Super user and CCTool.
• Upgrade and down grade of Primary bill plan, add/remove of secondary bill plan and promo ids via FHT and verify the activities are showing in CCTool and AI
• Swap/change/release of primary & secondary email ids via FHT/CCTool.
• Mange and add Customer profile, bill plan & method, set up Primary and secondary bill plan & email address & alias, email password thru core services (UNIX/XML/VI Editor), and verify those operations are available in Sybase database and GUI interface of User, Super user and CCTool.
• Work as a point of contact from onshore test point of view
• Arrange & maintain Pre UAT & UAT for Confidential clients.
• Create, modify and run UNIX shell scripts to add/restore lost promos via LPA.
• Restore, cancel or activate customer via Collection Fallout Tool (CFT)
• Register DSL and Dial up customers (Bus/Cons) thru REAP, CRM & UNIX

Environment: UNIX, Oracle, Sybase, TestDirector, Web, XML, HTML, SQL, Sybase, Java, Shell, Sun Solaris, Linux, MQC, Tomcat &Apache, Putty, Toad.