SUMMARY

• Over 8 years’ experience as QA Analyst/Tester with Testing of Web and Mobile based applications in Banking, Insurance, Finance and Retail Domains.
• Managing and Co - ordination with Offshore and Inshore testing team.
• Strong exposure to various Software Development Life Cycle (SDLC) methodologies like Agile-Scrum, Waterfall and extensive experience with STLC methodologies, QA procedures, and processes.
• Coordination with Project Manager and QA Manager for various project related activities.
• Experience in creation and execution of QA testing processes, bug documentation, defect/bug reporting, and tracking using bug-reporting tools.
• Experience in setting up of test environment, creation of test scripts / cases, execution of component / functional / system tests..
• Highly skilled in implementation and execution of test using HP Mercury tools Quick Test Professional, Quality Center, LoadRunner, WinRunner, and Test Director.
• Experience testing service based web applications (SOAP, REST).
• Experienced in Black Box Testing as both Manual and Automation Tester.
• Experienced in Different types of testing i.e. Functional, System, Integration, Smoke/Sanity, Regression, Performance, Web Services and Database testing.
• Expertise in cross browser, cross platform compatibility testing.
• Experienced with automated tools like QTP, Load Runner, SoapUI and sound knowledge of bug tracking tools Clear quest, bugzilla, JIRA and Quality Center.
• Experienced in UNIX (Use of Process, Network, Information, Pattern Searching, and directory & File command), Shell and Perl Scripting with use of Testing.
• Experience working with soapUI for integrated SOA testing: web service inspection, invoking, development, mocking, functional testing, and compliance testing.
• Performed DB Testing on Oracle and SQL Server.
• Experienced in Automation of Testing activity using QTP 10.x/9.2, Selenium IDE 1.3, and Selenium RC Server.
• Experienced in writing SQL queries to perform data driven tests and involved in front-end and back-end testing.
• Assisted Business Analyst in UAT.
• Experience in Integration of TestDirector with Mercury Interactive tools (WinRunner and LoadRunner) and external tools like Rational Clear Quest and Rational Clear Case.
• Excellent communication and presentation skills, self-starter, quick learner, individual contributor and team player.
• Ability to quickly adapt to different project environments, work in teams and accomplish difficult tasks independently within timeframe.
• Experience in Black Box, White Box, and Grey Box Testing, GUI Testing, Regression testing, Ad-hoc, Silk, Selenium RC and Selenium Grid, Compatibility and Website Testing
• Good knowledge of hardware and software in windows, Mac.
• Good analytical and problem solving skills.

TECHNICAL SKILLS

Operating System: Unix, Linux, Windows XP/VISTA/7, MAC OSX, Windows OS

Databases: MS Access, Oracle, MySQL, SQL SERVER, DB2

Browser(s): IE, Mozilla Firefox, Google Chrome, Safari

Programming language(s): SQL, VBScript, HTML, XML, C, C++, VB, JAVA, Java Script

Testing Tools: QTP, LoadRunner, SoapUI, Selenium Server 2.x, Selenium IDE 1.3

Defect Tracking Tools: Bugzilla, HP ALM (Quality Center), ClearQuest, JIRA, Rational Quality Manager.

Other Tools: SharePoint, Putty, VMware workstation, MS Office Suite.Education:

PROFESSIONAL EXPERIENCE

Confidential, Harrisburg, PA

QA Analyst

Responsibilities:

• The Project has been implemented based on rapid Agile SDLC Methodology.
• Involved in Onsite and Offshore Model by coordinating the various QA teams and other cross-functional Teams.
• Reviewed business requirement documents and technical requirement documents to understand business workflows and application data models and relationships between entities.
• Actively participated in decision making, QA meetings and regularly interacted with the track leads to gain better understanding of the Business process and requirement.
• Extensively used GUI Front-end Testing.
• Developed detailed specifications on testing approach, testing strategy, testing scope, and deliverables.
• Developed Test plan, Test scenarios, Test Scripts and Test cases based on use-cases for different modules.
• Performed both Manual and automation Testing during the project.
• Thoroughly checked decision tables in and out, to check for eligibility results.
• Extensively conducted manual testing for Smoke, Functional, System, Regression, System, Integration, Database, Compatibility testing, etc.
• Checked the data flow through the front end to backend and used SQL queries to extract the data from the database.
• Utilized firebug for UI testing for CSS, HTML and JavaScripts.
• Generated report on test case results with a good understanding of defect severity.
• Executed test script using Rational Quality Manager (RQM).
• Worked with Development team to articulate the defect clearly and ensure the errors are fixed and did not occur again.
• Tracked and logged Defect and Issue using defect tracking tool Rational Clear Quest and document the defect with greatest level of detail based on the understanding of the application.
• Conducted regression testing on new builds/versions.
• Validating XML message for SoapUI.
• Delivered test scenarios/cases for use in system test and UAT environments
• Maintained Traceability Matrix to ensure test coverage of requirements; documented and re-verified all defects and test result and prepared Summary Report.
• Actively participated in daily defect triage and release meetings.
• Attended several walkthrough meeting with the track lead, Project Manager and developer/DBA and provided feedback accordingly.
• Carried out the Performance and Load Test using LoadRunner.
• Extensively executed SQL queries to view successful transactions of data and validating data.
• Examined application performance, scalability and Load testing using Rational Performance Tester.
• Identified and eliminated performance bottlenecks during the development lifecycle.
• Verify that applications meet specified performance requirements.
• Co-ordinated with Business Analyst during Planning and UAT Phase of the Project.
• Reviewed computer logs and reports to identify application processing errors and possible improvement.

Environment: Rational Quality Manager(RQM), Rational Clear Case(RCC), SOAP,COBLE, Rational Clear Quest(RCQ), Rational Performance tester,(RPT), Oracle SQL developer, IOS, LINUX, Sharepoint, IVR,Agile, JCL,MS Office 2010, MS Internet Explorer, Mozilla Firefox, Java, SoapUI 4.5.1, XML, scrum, Snagit 10

Confidential, Rochester, NY

QA Tester

Responsibilities:

• Followed Agile/Scrum process throughout project implementation cycle.
• Attended daily scrum meetings with Business Users, Business Analysts, and Developers.
• Involved in Business functionality review meetings and Use-Case Analysis.
• Participated in the test of ICD 9 to ICD 10 Integration via contracts. Tested reviews and claims through XML Harness.
• Engaged in the testing of General Equivalent Mapping (GEM) for ICD 9 to ICD 10 Conversion and ICD10 to ICD 9 conversion.
• Analyzed the System Requirements, Functional requirements and Business Requirement Documents.
• Extensively communicated with Business Analysts to come up with efficient test plans and test cases.
• Used Rational Suite to streamline test team’s activities and developed Test cases and Test Conditions for some of the modules of Application under Test.
• Worked on the continuous improvement of QA process by reviewing and evaluating existing practices with standard testing guidelines.
• Coding ALIM modules and embedding DB2 SQL in COBOL programs. Responsibilities also included online and batch maintenance and enhancement work using COBOL, DB2, VSAM, and JCL. Used Expeditor for debugging online applications and Expeditor for debugging batch applications.
• Developed Test Cases using WSDL, Schema files which defines Web Service Request, Response, methods/operations, End Point of web service to be tested.
• Mapping the requirements to test cases to maintain the Traceability matrix.
• Prepared Claim, Member, Provider Test data for test cases.
• Prepared EDI files for Electronic claims submission
• Involved in Testing In-Bound and out- bound Transactions (837,276,834), (835 Health care claims Payment, 277 Claim Status Response) through Data-Exchange gateway.
• Involved in Processing 837 Healthcare Claims (Institutional and Professional) and 276 HealthCare Claim Status Request (276).
• Responsible for Setting up Web Services project using WSDL in SOAPUI and provided setup help to other team members.
• Utilized SOAP UI to test web services based on different protocols such as SOAP, REST, HTTP.
• Involved in testing the Core Facets, Claims Processing and Adjudication of claims for Institutional, Professional and Dental claims in Trizetto Facets.
• Tracked the defects using Rational Suite and generated defect summary reports.
• Maintained Test Log and wrote Test Evaluation Summary Reports.
• Participated in Walkthrough’s and Technical Reviews all through the testing phase.
• Responsible for preparation of Weekly status report.
• Attended the GO-NO GO meetings

Environment: Facets4.51, Mainframes, TIBCO, SOAP, Oracle, XML, LINUX, Quick Test Pro, Windows OS, IVR, Agile, Windows XP, scrum, UNIX, MS-Office, Visio.

Confidential, Lansing, MI

QA Analyst

Responsibilities:

• Worked in Agile methodology, where developer, user and tester worked together to understand Use Cases in order to change the requirements and features set.
• Responsible for review of requirements from Business Functional Specifications and conducted code as well as application design walkthroughs with Business, development team and test team members respectively.
• Determined test objectives and standards by reviewing customer requirements and system design documents.
• Gained an understanding of business requirements, current system operations/functionality and any proposed new requirements.
• Developed Test scenarios, Test Scripts and Test cases based on Requirements, Detail Specification Document’s and GAP documents using RQM.
• Developed test plan and test scenarios for different modules.
• Involved in Data preparation, review, inspection, analysis, and recommendations regarding selected deliverables prepared by DTMB and DHS in support of SACWIS.
• Engage and work with the DTMB Leveraged Services quality team, to further develop, and adhere to, a SACWIS quality plan
• Engage and work with the DDI vendor, DHS business usability& UAT manager, and DTMB IT manager to test the DDI-delivered product in accordance with the QC contract
• Used Oracle SQL Developer to do backend testing to perform data validation.
• Deliver test scenarios/cases for use in system test and UAT environments
• Performed Functional, Smoke, Integration, System, Interface, Backend, Regression, End to End and UAT Testing manually on various builds and releases.
• Generate reports on DDI testing script execution in system test and UAT environments
• Generate a project defect report that logs and tracks, defects in accordance with the SACWIS Defect Severity criteria.
• Report on compliance with DHS and DTMB security requirements in all environments, including the DDI managed lower environments to the highest environments including production and training.
• Ensure that all testing activities are consistent with SUITE.
• Developed and maintainedTest & Traceability Matrices.
• Responsible for creating test status reports and defects status reports.
• Tracked the Defect and Issue using defect tracking tool RCQ and tested the change request made by State.
• Undertook defect correction of test cases into regression Suite.
• Worked with Development team to ensure the errors are fixed and did not occurred again.
• Actively participated in daily defect triage and release meetings.

Environment: Rational Quality Manager(RQM), Rational Clear Case(RCC), Rational Clear Quest(RCQ), COBLE, Oracle SQL developer, Share Point, Agile,IOS, WSDL, LINUX, MS Office 2010, MS Internet Explorer, Mozilla Firefox, Java.

Confidential, Wilmington, Delaware

QA Analyst

Responsibilities:

• Participating in the requirements analysis and design meetings with DEV, BIZ team for Review and facilitate in requirement freezing.
• Planning all the testing activities (Test Planning, Test Estimation and scheduling of QA activities, Test Strategy, Test Case Design, Requirements Traceability matrix, Review, execution and Reports)
• Planning and execution of Installation Testing, Smoke Testing, Functional Testing, Regression Testing, Integration Testing, System Testing, usability testing, Compatibility Testing, Performance Testing and security testing.
• Validated API Request and Response messages in the logs.
• API Server testing, Performance testing and Usability testing.
• Executing the test cases (manual and automated) and reporting the bugs in bugzilla and QC.
• Mentoring and Monitoring the QA Team, troubleshooting any technical problems.
• Collaborating with development team and project managers in test execution and communicating all the issues.
• Generating project status reports/metrics and updating project plans and Tracking them.
• Coordinating and leading the reviews and inspections and follow up on ongoing test activities.
• Conducting QA status/Defect triage conference calls with US clients and reporting the status to QA Manager.
• Providing regular feedback/status on development and projects to Project Manager.
• Involving in interviewing the new candidates for the project and providing training and mentoring support on all QA activities.
• Publishing the application in production for all platforms (IOS, Android, BlackBerry).

Environment: ALM 11, Mingle, JIRA, QTP, bugzilla, Cucumber, Ruby, VB script, IOS, android OS

Confidential, Erie, PA

QA Analyst

Responsibilities:

• Analyzed user requirement and system requirement specification documents and use cases for developing Test cases and studied the application workflows.
• Developed detailed test cases to test various banking workflows.
• Made extensive use of MS Office tools to create and maintain documents such as test plans, test execution and test results documents.
• Performed functionality, Smoke, Database, compatibility, Batch, system, and integration tests of application manually.
• Extensively involved in automation frameworks of QTP Keyword driven and Data Driven frameworks
• Experience developing, enhancing and maintaining regression test cases
• Created and executed Test Script using QTP for functional Testing and Regression Testing
• Excellent work experience in using Checkpoints in QTP for comparing expected values with actual values
• Created function libraries using QTP for regression testing and also involved in descriptive programming
• Extensive experience in error handling by creating recovery scenarios in QTP
• Web services like web API and rest web services were tested using soapUI
• Validated data against the backend database Oracle using SQL queries
• Used UNIX shell scripts for running the automation jobs
• Involved in User Acceptance testing
• Used MS Excel to report the testing status
• Created test logs, test metrics, defect reports.
• Reported the bugs, Email notifications to the developers using the Quality center.
• Monitored status using Quality center to close the bugs/cases as and when fixed.
• Actively participated in project status, defect status meetings and walkthroughs
• Presenting Test Metrics to management for tracking status of the project

Environment: Quality Center, QTP, VB. HTML, Web Logic, SQL Server, MS Office, QC, Windows 2000. Net, Asp.Net, UNIX

Confidential

QA Tester

Responsibilities:

• Execution of generated Test Cases Manually.
• Involved in testing the e-commerce front end application by placing the order, validating the SOAP messages in XML format that passes from order funnel to back end database and to ewarehouse once fulfilled.
• Interacted with developers to report the bugs and status of the bug.
• Collected the software requirements and specifications.
• Participated in regular project status meetings related to testing.
• Performed the regression testing and functional testing using the QTP
• Prepare the Test Data for Data Driven Test and Conducted Volume Testing.
• Used SQL queries to retrieve data from Oracle.
• System testing by manual and automated methodology.
• Writing the test cases to verify the functionality, performance & stability of the application basis system requirements.
• Involved in creating the Data Driven test by using QTP.
• Performed User Acceptance Testing.
• Used Quality Center for maintaining the scripts and all the automated scripts are invoked.
• Used Quality Center for Test Management and Bug Tracking.
• The Load Runner Web Scripts were generated and modified to perform the data Driven Testing
• Developed the Application Documentation, User manuals for the end users.

Environment: HTML, XML, LoadRunner, QTP, Quality Center, MS Word, MS Excel.