SUMMARY

• A versatile, goal oriented Quality Assurance/Software Testing Professional with over 10 years of diversified experience in IT.
• Adept in system development life cycle (SDLC), involved in all phases of development from requirements gathering, business case development and maintenance, defining strategic solutions in business needs using Rational Unified processing (RUP), Waterfall Model and Agile Methodology of Extreme Programming (XP).
• In depth understanding of testing life - cycle, testing procedures, and methodologies.
• Expertise in creating Test Documentation including Test Plans, Test Scenarios, Test Cases, Test Scripts, Test Reports and defect reports based on client business, software and interface requirement specifications.
• Experience in Black Box (Functional), System, Regression, User Acceptance, Performance, User Interface and Backend testing, Data Migration testing.
• Experience in manual and automated testing using Mercury Interactive Tools (Quality Center/Test Director, QTP, Selenium, SOAP UI.
• I’ve extensively used all Modules of Quality Center (Release Management, Requirement Management, Test Plan, Test Lab, Defects).
• Strong understanding of Incident Management, Problem Management, Service Management, Change Management.
• Extensive working knowledge in Disaster Recovery planning and testing methodologies.
• Prepared Traceability Matrix for easy tracking of the Business Requirements to the Use cases and Test cases.
• Good working knowledge on UNIX, LINUX and Windows XP/NT/2000/98/95 Environments.
• Knowledge of methods and tools to extract and analyse data (SQL, MS Access, My SQL)
• Good experience in GUI application testing, web services testing, web based application security.
• Extensive experience in testing Banking, Healthcare, Finance, Staffing and Insurance applications developed in diversified technologies such as ASP.NET, VB.NET, C#, J2EE, Java, JSP
• Worked with a cross functional and diverse team of business users and developers to enable accurate communication of requirements and ensure consensus.
• Can adapt to new technologies and challenging concepts quickly and implement them.
• Possess analytical, problem solving, decision-making and presentation skills with ability to co-ordinate activities in a fast-paced team environment.
• Possess strong interpersonal presentation with a ‘look Confidential the obstacles’ approach to problem solving.

TECHNICAL SKILLS

Test Management Tool /Defect Tracking Tool: Quality Center (9.0, 9.2), JIRA, TFS

Automation Testing Tools: QTP (Quick Test Pro) 9.2, SOAP UI, Selenium

Databases: SQL Server 2000/2005, Oracle 9i, 10g, My SQL

Database Tools: Toad, Oracle Migration Workbench

Programming Languages: C, C++, JAVA, PL/SQL and T-SQL, ASP .Net

Documentation Tool: MS Office, Microsoft Project, SharePoint

Operating Systems: Windows NT/2000/XP/Vista, Linux, Unix.

PROFESSIONAL EXPERIENCE

Confidential, CO

QA Lead/Sr. QA Engineer

Responsibilities:

• Provide operational leadership for the department, ensuring direction is in line with the goals of the division and overall financial strategy. Manage the day-to-day activities of QA Group resources while achieving individual and organizational objectives efficiently and cost effectively.
• During the planning and testing phases of the program manage the day to day testing activities (i.e. test planning, execution and analysis, and the prioritization and delivery of defect fixes).
• Attend daily SCRUM meetings and planning sessions. Provide valuable inputs to meet project deliverables.
• Coordinate with PM’s and UAT team to ensure alignment of testing activities and timelines in support of enterprise releases.
• Work with cross functional team members to manage the backlog of features and bugs, plan and schedule releases content, finalize content for release
• Ensure successful definition of test strategies and test execution for assigned enterprise programs and projects owned and driven by the offshore
• Provide oversight and guidance to QA resources assigned to component Agile Scrum teams and work as an SME on all internal / external applications used for testing
• Responsible for owning the testing estimates as well as monitoring and managing to approved testing budgets within assigned functions and programs
• Contribute to the implementation and maintenance of robust test metrics that provide clear understanding of progress as well as drive continuous improvement throughout SDLC
• Test and Monitor the AVU (Auto Vendor Upload) jobs for alerts and failures, XML Formatting and schedule adherence
• Data warehouse testing for multiple back end store procedures and SQL jobs.
• Performed web services testing using SOAP UI for the latest web services implementations.
• Used Selenium scripts to perform regression testing on web based applications.
• Used Postman tool for API testing and software vulnerability testing.
• Review the Exception Reports and communicate the batch process details and loan process updates to the Bank
• Performed system integration testing to test the communication between web based and server based software applications.
• Provide annual support and demonstrate end-end functionality in Disaster recovery for end clients.

Environment: ASP.Net, SQL Server 2008, Linux, JIRA, TFS, SharePoint, Web services, Selenium, SOAP UI, Postman

Confidential, WA

Senior QA Analyst

Responsibilities:

• Participated in Functional requirement review meetings with BA and Developers.
• Participated in JAD and Status Review Meetings.
• Review and Analysis of the Functional Requirement Specification document to design the Test Scripts as per the business requests.
• Responsible for preparing Master Test Plan for the Project.
• Extensively involved in Test Designing, Test Planning, Test Execution and Test Reporting.
• Review and Analysis of the test scripts. Assisted the offshore team in filling the Gaps in the test case creation.
• Worked with Business Analyst in Identifying and preparing the test data for executing the test scripts.
• Designed test cases for System Integration testing, End to End testing using quality Center.
• Generated SQL Scripts for Data Migration Testing.
• Query and Run SQL scripts to create test data and to verify the data flow in the backend in SQL Server and MySQL.
• Tracked the log files in Biz Talk server to identify the communication faults between the two POS applications.
• Tested the communication between Mobile phones and the system when system responds to different messages sent through a mobile number.
• Tracked the messaging logs in JR for all the tests that involve communication between a Mobile device and Application
• Designed and Executed Build Verification Tests for the Application in QA, SIT, UAT environment using test management tool-Quality Center 9.2.
• Performed Defect Regression Testing for every new build and hot fixes.
• Performed unit testing, Black box testing, System Integration testing, regression testing.
• Carried out near daily Smoke and Sanity tests.
• Logged Defects for all the unexpected behaviour in Application throughout the life cycle based on their type, severity and generated Defect reports using Quality Center.
• Generated reports on Test Results and keeping track of all the defects.
• Worked with appropriate business and technology leads to determine the acceptable range for test results and performance.
• Assisted the whole team in identifying and resolving defects.
• Generated daily, weekly and monthly status reports.

Environment: ASP.Net, SQL Server 2005, My SQL, Biz Talk, HP Quality Center 9.0, QTP, Cognos, MS Office, SharePoint

Confidential, CT

QA Analyst

Responsibilities:

• Reviewed/revised business rules in software development specifications.
• Conducted system specification meetings; analysed user requirements, coordinated with developers, marketing group and test team manager.
• Coordinated with the offshore team
• Created Test sets and executed the test cases using Test Lab module of Quality Center.
• Executed test cases manually to perform SIT/Integration testing, compared and analysed actual test results with the expected and reported all deviations to the appropriate individual for resolution using test direct
• Raised defects using the Defect Module of QC and assigned severity to the defects accordingly.
• Generated Defect reports using Quality center for Triage meetings.
• Executed test cases using Quality Center for End to End testing in System Integration (SIT) lab before automated testing.
• Assessed and revised test sequence and scope based upon test results and/or changes in product design.
• Assisted validation tests of Users in UAT testing in UAT lab.
• Performed unit testing, Black box testing, functional testing, System Integration testing, regression testing.
• Logged defects based on their severity and generated Defect reports using Quality center.
• Created documentation (Usability test cases, test strategy) focusing on Users requirements.
• Performed User acceptance testing making sure that people can find and work with the functions to meet their needs.
• Provided necessary support to Production Support Team.
• Assisted the performance test team navigating through the applications.
• Validated the data manually by querying the database using SQL statements

Environment: Java, Quality Center 9.2, QTP 9.2, SharePoint, windows 2000 professional, SQL Server .

Confidential, OH

Business Systems Analyst/QA Test Analyst

Responsibilities:

• Played an active role in gathering, analysing, and writing business requirements.
• Analysed user requirements and impact on existing system caused by proposed changes, worked with Business Analysts to define business needs, delivered the comprehensive Functional Specifications and System Design Specifications.
• Assisted the project manager in preparing the project schedules, milestone tracking and resource allocation using MS Project 2000.
• Responsible for defining and documenting the scope as part of the requirements gathering task.
• Performed Data Analysis to see the variation in the as is system and to be system.
• Collaborated with ETL team to trigger email notifications for customer billing application.
• Created Use Case Models, Analysis Models, Design Models, Implementation Models, Use Case Diagrams, Behaviour Diagrams (sequence diagrams, collaboration diagrams, activity diagrams) and Class Diagrams based on UML methodology using MS Visio.
• Managed the Change Control process for the project by facilitating group meetings, one-on-one interviews and JAD sessions with the Business and IT Team members.
• Maintained a dashboard on the Project website to keep track of the change request submitted and categorized them as active, approved, deferred or rejected.
• Coordinated with the plan owners to update the project plans with any impact due to a change request. Verify if the contingency plan will absorb any delay in project due to change request.
• Worked with the software architects/developers to ensure that the application conforms to customer requirements.
• Conducted User Acceptance Testing (UAT) and collaborated with the QA team to develop the test plans, test scenarios, test cases, test data to be used in testing based on business requirements, technical specifications and/or product knowledge.
• Developed user manuals, presentations and training manuals as per project specifications and timelines.

Environment: Windows XP/2000, Lotus Notes, MS Excel, Rational Clear Case, RUP, UML, Oracle, Quality Center, MS-Office, MS Project, MS Visio, ASP.Net, HTML.

Confidential

Jr. Systems Analyst

Responsibilities:

• Studied the interaction among various components in the system to understand the objectives/goals for developing new system.
• Implemented SDLC, which included requirements, specifications, design, analysis and testing methodologies.
• Initiated Joint Requirement Planning (JRP) sessions with the business team to plan the requirements.
• Identified and created Use Cases for gathered requirements and documented using Business Requirement Document (BRD).
• Conducted the FRS reviews and walkthroughs with designers, developers. Also conducted feasibility and adaptability study.
• Designed a User interface using Java to query the data base, extract and display user information.
• Coordinated with the QA team to create the test approach and determine test needs, test environment, test data, resources and limitations.
• Assisted in designing test plans, test procedures, test scenario and test cases for integration, system and user acceptance testing (UAT).
• Wrote technical manuals, detailing installation procedures.

Environment: Windows 2000, HTML, core JAVA, JSP, MS SQL server 2000, MS Office, MS Visio, web browser Tomcat 5.0, and Mercury Test director.