Lead Qa/application Support Resume
Atlanta, GA
SUMMARY
- Experienced QA and Automation Lead with 16+ years of extensive experience in Software Development Life Cycle (SDLC), Functional, QA Automation and Performance Testing, Support Maintenance and End - User support.
- Expertise in analyzing the needs for test frameworks and implementing open source Frameworks using Selenium automation usingSelenium RC/WebDriver, Selenium Grid.
- Expertise to design Test Strategy, Estimating LOE’s, allocation of resources and leading and Mentoring the team for enterprise application.
- Ability to work with various Project Implementation QA teams to evaluate test requirement’s to verify the suitability into existing automation frame works.
- Worked towards automating manual test processes to reduce the cost and time lines aligning them to the organizational objectives.
- Expertise in improvement through code optimization, development methodologies and implementing best Practices to ensure quality testing and consistent resultsand cost and time optimization.
- Reported to Sr. QA Director providing day-to-day reporting of the status.
- Integrated Selenium with Continuous Build automation(Jenkins).
- Good Functional knowledge in CRM, ERP, Retail, Health Care, Insurance Industry.
- Very good knowledge Client/Server applications, RDBMS technology, Object Oriented Concepts, Networking and programming skills with Excellent Communication Skills.
- Worked with External Vendors coordinated and optimized the delivery requirements and timelines and staffing needs.
- Experience with working SOAP and RESTful Web services.
- Experience with Projects related to Data Conversion and Data Migration.
- Designed and Developed a Data clean up verification process to cleanse the Legacy data and Migration to the new systems.
- Ensure the reliability, performance, and efficiency of the production infrastructure
- Analyze current usage data (active users, request volume) to develop trending patterns and then, with input from other business leaders, create Performance test plans and execute strategic plans to deliver services efficiently, reliably.
- Expert knowledge of monitoring systems, including compilation and analysis of historical trends.
- Experience in working with small and large groups and successful in meeting new technical challenges and finding solutions to meet the needs of the Organization.
- Motivated team player with ability to work under minimal supervision possessing strong analytical, problem solving and communicational skills.
TECHNICAL SKILLS
Operating Systems: Windows, UNIX, Linux (Ubuntu 11.x)
Test Automation Frameworks: Selenium Web Driver, Selenium Grid,JunitDefect Management IBM Rational Tools, HP ALM,JIRA.
Performance Tools: IBM Rational Performance Tester, HP Load runner 9.x, Jmeter
Methodologies: Smoke, Automation, Integration, Regression, UI, UAT
CRM: Siebel 8.1. (Finance, Service, Sales, Marketing)
ERP: SAP ECC 6.0(Retail, MM), PeopleSoft (Finance)
Mobile: Android 4.0,IOS
CIS: Jenkins,Hudson,Udeploy
Middleware: Oracle 12c, OSB, OSM, SOA, AIA, IBM, MQSeries
Languages: Java 2, JDK1.4/1.3/1.2, C, C++, VB6.0/5.0, PL/SQL
Databases: Oracle 10g, SQL Server 2000, MySql 5.x, DB2
B2B: Gentran Integration Suite 4.1, Innovis
SQL Tools: Toad, Query Tool,SQL Developer
Repositories: SharePoint,Documentum
Application Servers: Web Sphere 6.x, Web Logic 8.x/6.x/5.x,Jboss 6.0
PROFESSIONAL EXPERIENCE
Confidential, Atlanta, GA
Lead QA/Application Support
Responsibilities:
- Designed and Developed Scripts for end-to-end business shake out for Test and Production system.
- Coordinated functional acceptance testing for enhancements, bug fixes, and other changes to the systems.
- Assist with implementation processes for internal and external systems and vendors.
- Provide ongoing support to user groups and assist with technical issues with outside vendors
- Designed and Developed Scripts for end-to-end business shake out for Test and Production system.
- Integrated Selenium with Continuous Build automation.
- Designed and developed automated process to resolve production issues and processes to reduce the issues which can vary from front end fixes, database changes or file processes.
- Working on Incident Management and Problem Management processes with the development team and the relevant project teams.
- Working on root cause analysis of incidents and provide resolution prioritization of issues in production and status updates. .
Environment: Selenium Test Framework, Jmeter, IOS,Android,Eclipse 3.SOAP UI,SQL Developer, Oracle 12C,OSB,OSM,Splunk,Telematics Operating System.
Confidential, Atlanta, GA
Responsibilities:
- Lead the Project as QA implementation Lead.
- Designed and Developed Scripts for end-to-end business functions for Remote Software Update for Mercedes Benz Project.
- Coordinated Defect Review meetings with Clients and internal Development teams.
- Followed Agile methodology and demonstrate flexibility and adaptability in the face of changing
- Designed and Developed Scripts for end-to-end business shake out for Test and Production system.
- Integrated Selenium with Continuous Build automation.
- Designed and developed automated process to resolve production issues and processes to reduce the issues which can vary from front end fixes, database changes or file processes.
- Working on Incident Management and Problem Management processes with the development team and the relevant project teams.
- Working on root cause analysis of incidents and provide resolution prioritization of issues in production and status updates. .
Environment: Selenium Test Framework, Jmeter, Eclipse 4.1.SOAP UI,SQL Developer, Oracle 10g, SOA, AIA, Siebel 8.0,Telematic Operating System,Mformation OMA-DM, OBIEE.
Confidential, Atlanta, GA
Lead Automation & Performance Lead Analyst
Responsibilities:
- Implemented automation using Selenium WebDriver, JAVA and Maven.
- Designed and Implemented Regression Test for end-to-end business functions for interfaces and Business Processes.
- Designed and implemented different automation frameworks likePage Objectsframework, Data Drivenframework and Hybridframeworkfor a number of projects.
- Worked with various Project Implementation QA teams evaluated test inputs to verify the suitability into existing automation frame works.
- Designed and Developed Automated Smoke Test Process which runs after the build process to identify build issues.
- Integrated Selenium with Continuous Build and Deployment automation.
- DevelopedData Driven frameworksto retrieve test actions, test data from Excel files and SQL Databases.
- Automated running smoke tests and build report generator for daily builds.
- Used Selenium Grid to execute Selenium automation suites on different platform, browser combinations in parallel.
- The Automation Framework which replaces a commercial Automation tool which provided a cost savings of $200,000 per user licenses.
- Trained 60 plus users on the automation development and execution process.
- Managed the Automation team in developing the Automated Testing Effort, which involved work allocation, technical guidance, and managing the time lines.
- Designed and developed an Automated Claims Process testing system which test 6500 business rules.
- Provided on going Automation Support for Three State implementations (New Hampshire, Alaska, North Dakota) and Automation Test teams.
- Designed and Developed Scripts for end-to-end business functions for Performance Testing using IBM Rational Performance Tester.
Environment: Eclipse 3.4, Selenium Test Framework, Test NG Framework, Rational Performance Tester 8.1, IBM Websphere Suite 6.1.
Confidential, Atlanta, GA
Lead QA
Responsibilities:
- Created and maintained test cases, test plan and end-to-end Scenarios based on Technical & Functional Specifications using Mercury Test Director.
- Validate end-to-end business functions and to expose faults in the interfaces and interaction between integrated applications.
- Worked on the POM and F&R Team and developed End-to-End Load Testing scenarios.
- Worked ACH and CHK Payment Process with RBC Bank for Integration Testing.
- Worked with Master Data Team to identify the EDI Vendors and Set up in SAP.
- Tested Idoc transmission using WE02 (ALE) Transaction.
- Validated transport and translation from Idoc-Xml-EDI.
- Worked on the Purchase Orders this includes COM and F&R.
- Worked on Logistics Scenarios with the Supply Chain Execution Scenarios.
- Worked on Inventory management Scenarios.
- Worked on the Finance Team for Invoice (810) and Freight (210) invoice documents.
- Conducted Defect meetings on daily basis to discuss Defects and new enhancements.
Environment: SAP ECC 6.0, Gentran Integration Suite 4.1,IBM MQSeries, SAP Idocs, Quality Center 9.2,and Unix.
Confidential
Lead QA
Responsibilities:
- Created Master test plan and coordinated testing for the implementations.
- Worked as QA Lead on Zebra Project (Check Printing) Home Depot SAP-Payables Integration for 820 - CHK and 820 Payment Files.
- Worked as QA Lead on New Pay Run Project for Citibank - Home Depot SAP-Payables Integration which includes 820 and 824 Documents.
- Worked as QA Lead on the SAP- EFI Implementation which includes the Purchase Orders, Electronic Payments and Invoices.
- Validated Translation of EDI Documents which includes 850,870,860,810,820,824,,812.
- Validated and Tested Webservices for the XML Transmission.
- Worked on IBM MqSeries For Xml Transport between Applications.
- Worked on Unix Shell Scripts for FDQ’s for File Transfers from Bighammer and Basetables.
- Worked as QA Lead HDSupply and Hubspan Implementation.
- Worked as QA Lead Homedepot.com-Escalate Retail Integration.
- Developed process for Internal Testing and trained Retail Systems and Finance Application teams.
- Trained Production Support Users.
- Used SQL queries for Back End Testing in GIS.
- Developed Training Documentation for Production support Users.
- Worked on AS2 Connection Setups.
- Used Test Director as a Bug tracking system to check, update and verify the bugs.
- Extensively involved in weekly project meetings,Defect Meetings. status reports and to verify the status of the testing effort and the project.
- Worked with Business and Developers and to resolve design issues, project issues and bugs.
Environment: GIS 4.1, SAP R/3 (FICO), Siebel 7.5, Test Director, DB2,UNIX, Loadrunner 8.1,IBM Websphere.
Confidential
Lead Siebel QA Analyst
Responsibilities:
- Participated in the design process and perform subsequent reviews of IT design deliverables to ensure compliance with business goals and objectives.
- Validate end-to-end business functions and to expose faults in the interfaces and interaction between integrated applications.
- Created and maintained test cases, test plan and end-to-end Scenarios based on Technical & Functional Specifications using Mercury Test Director.
- Extensively involved in weekly walkthroughs, status reports and inspection meetings to verify the status of the testing effort and the project.
- Developed and executed Integration test cases for Order Management Module.
- Analyzed the Functional and Business requirements, attended Change Request meetings to document changes and implemented procedures to test changes.
- Worked closely with managers, developers and to resolve design issues, project issues and bugs.
- Participated in meetings to discuss bugs and new enhancements.
Environment: Siebel 7.5 Call Center, Siebel 7.5 Partner Portal, MQ series, UNIX, Win 2000, Test Director 8.0, Quick Test Professional.
Confidential, Alpharetta, GA
QA engineer
Responsibilities:
- Analyzed specifications and collecting the information from developers and based on business requirements, written test cases for the application.
- Used Test Director as a Bug tracking system to check, update and verify the bugs.
- Developed and executed Test cases for every Object and functions of the application.
- Performed, Integration, System, GUI, and Validation testing to develop application.
- Tested the Application For Scheduled Data Releases.
- Performed Regression testing for Weblogic to Webshpere Conversion.
- Used SQL Queries to Test the Database.
- Performed Regression testing for new builds and defect fixes.
- Extensively involved in weekly walkthroughs, status reports and inspection meetings to verify the status of the testing effort and the project.
- Participated in complete testing life cycle and software development lifecycle.
- Worked closely with developers and to resolve design issues, project issues and bugs.
- Participated in meetings to discuss bugs and new enhancements.
Environment: Test Director 8.0, QTP 6.5, Weblogic 8.1, Webshpere 5.1, Oracle 9i, UNIX and WinXP, Parallel Processor Technology.
Confidential, Atlanta, GA
Siebel PRM QA Lead
Responsibilities:
- Created and maintained test cases, test plan and end-to-end Scenarios based on Technical & Functional Specifications using Mercury Test Director.
- Execution of test scripts for different life cycles of testing, System Testing, Regression testing, Integration Testing and User Acceptance Testing
- Studied Business Rule and as per the Functional design & technical design documentation and Tested the Business Objects and Business Components in the business Object Layer for Siebel Call Center & Siebel service provider application.
- Participated in the design process and perform subsequent reviews of IT design deliverables to ensure compliance with business goals and objectives
- Tested Siebel customizations extensively for Orders, Quotes, Purchase Orders, service requests, change orders, Products and Activities Screens, Views and Applets
- Tested User interfaces Objects like Applets, MVGs, Pick applets, business joins, links Views, Forms etc., as per the requirements
- Analyzed the Functional and Business requirements, attended Change Request meetings to document changes and implemented procedures to test changes.
- Tested end to end-testing scenarios with real-time data flowing across applications.
- Used Test Director as central repository for Test scripts and Test results for global access.
- Attended project meetings and report progress of test effort. Identify any gaps in test plans and specification and work with predetermined release dates.
Environment: Siebel 7.5 Call Center, Siebel 7.5 Partner Portal, MQ series, Mercator, UNIX, Win 2000,Test Director 8.0,MI Quick Test Professional.
Confidential, Auburn Hills, MI
Siebel PRM Functional Analyst
Responsibilities:
- Involved in gathering business requirement, studying the application and collecting the information from developers and writing the test plans.
- Screens, Views and Applications
- Applets, MVG applets, Associate applets, Joins and Links
- List, Form and Pick applets and pick lists as per customer requirement.
- Modified and maintained test scripts in QTP for every new release.
- Used SQL Queries to Test the Database.
- Used Test Director as a bug tracking system to check, update and verify the bugs.
- Developed Vuser scripts to perform application Load and Stress testing using Loadrunner.
- Used Loadrunner to design effective test scripts that measure and verify system performance based on business requirements.
- Performed Integration, System, GUI, and Validation testing to develop application.
- Extensively involved in weekly walkthroughs, status reports and inspection meetings to verify the status of the testing effort and the project.
- Participated in complete testing life cycle and software development life cycle.
- Worked closely with managers, developers and to resolve design issues, project issues and bugs.
- Participated in meetings to discuss bugs and new enhancements.
Environment: Siebel 7.0, IBM Rational Tools, Oracle 9i.
Confidential, CA
QA engineer
Responsibilities:
- Wrote test plans and test cases for every Object and functions of the application and extensively participated to prepare test procedures.
- Used Winrunner to execute automate test procedures to test:
- Screens, Views and Applications
- Applets, views, screens, MVG applets, Associate applets, Joins and Links
- Listed, formed and picked applets and pick lists as per customer requirement.
- Wrote automated scripts to test specialty objects such as Drill Down and Toggle for applets.
- Wrote test plans on workflow process. Designed and developed the special work flow groups lead assignment and lead reassignment to automate the business processes.
- Tested EDI and Xml data Transmissions and Translation.
- Participated in Defect Review meetings to distinguish between bugs and enhancements.
- Identified, analyzed and reported problems and bugs using Test director.
Environment: Siebel 6.2.1, Oracle 8i, Rational Tools, UNIX, EDI, Gentran, Windows 2000.
Confidential, NY
Responsibilities:
- Worked as a QA Engineer responsible for the creation and execution of automated test scripts using Winrunner.
- Wrote TSL scripts in Winrunner to perform regression tests.
- Applied testing methodologies like White box, Black box, Unit, Integration, System, User Interface testing to develop application.
- Documented problems found using Test Director and communicated recorded problems to the responsible QA or development personnel.
- Used Oracle to query the data to ensure data integrity & referential integrity and Involved in writing complex SQL statements-Sub selects, Grouping and Indexes.
- Analyzed specifications and business requirements and wrote a test plan for the application.
- Prepared test cases to test objects in the application.
Environment: Winrunner, Test Director, Windows98/NT, Oracle 8i, SQL Server, Java, JSP, Servlets, VBScript, and HTML