Summary

Experienced software tester with 17 years in quality assurance of software deliverables. Solid understanding of the SDLC process with a broad range of technical experience in all areas of Software Development from conception to maintenance. Ability to assess project risks defined during the SDLC to provide an analyzed approach on how to overcome those risks. Specialized in technical manual testing including database, webservice, security, performance and load testing. Experience writing and executing unit tests as well as designing automated regression suites.

Skill Profile

• 17 years' experience in Quality Assurance
• 4 years QA Leadership experience
• Experience with many testing methodologies: Waterfall, Agile, Iterative
• Automated Testing: Visual Studio, Silk and Quality Center
• Manual Testing: User Interface, Responsive Design
• SQL Database Testing: Configuration, Procedures/Packages and logic
• API/Webservice and Connectivity Testing: SAML XML Requests/Responses
• Security Testing: Cross Site Scripting, SQL Injections, Query Parameters, Phishing
• Performance and Load Testing: Visual Studio
• Web Analytics: Site Catalyst/Impression Tracking
• Adobe CQ5: Configurations and Responsive Design testing
• SQL, SQL Server, SQLPLUS, Unix
• ASP.NET, JavaScript, JSON, jQuery, HTML, CSS and Firebug experience
• Visual Studio Team Foundation Server
• Experience working with off-shore development teams and 3rd party vendors
• Technical Writing: Business Requirements - Functional and Design
• Project Management: Experience managing large platform enhancements including redesigns
• Extremely organized with exceptional attention to detail
• Proven record of completing tasks on schedule
• Excellent written and oral communication

Work Experience

Confidential

Quality Assurance Software Analyst/ Engineer

• Senior Quality Assurance Engineer, supporting three Client Services Account Managers
• Manual user acceptance testing, accessibility testing, security testing, connectivity testing db and web and responsive design on multiple operating systems across multiple browsers
• Code Reviewed Install Scripts PL/SQL and SQLPLUS for Production Launch
• Promoted all db changes in QA environment, verified compilation
• Updated Config Files for all QA testing requirements
• Website developed in .NET
• Document and maintain all defects using TFS, Test Track and/or Sharepoint
• Troubleshoot all defects found by querying the database and stepping through code, before assigning to web and database developers
• Coordinated Testing Phases SIT, UAT to ensure the Client is able to test and sign off
• Collaborate with multiple vendors to ensure the client
• Fast paced, worked on multiple projects at once

Confidential

Quality Assurance Analyst

• Participated in scheduling of testing with Development, Infrastructure and Configuration Management teams.
• Tested software packages delivered to several environments
• Troubleshoot failed insurance policies using Epic logs and XML logs
• Designed , developed and maintained test cases procedures/scripts, QTP
• Execute test cases using HP Quality Center
• Execute and schedule automated test scripts in HP Quality Center, QTP
• Plan test cases based on requirements stored in MKS database
• Document defects found during testing using Quality Center
• Verify and close all defects after development has fixed them
• Consistently met all deadlines with minimal errors
• Responsible for training/use case/scenario development of three employees/contractors on application SAP CMS Change Management System

Confidential

Quality Assurance Lead / Analyst

• Senior Quality Assurance Analyst, supporting nine QA/BSA Engineers
• Designed, implemented and maintained the SDLC process
• Participate in project schedules, design, analysis and code walk through
• Responsible for test planning, managing and executing system, integration, regression and performance test on all applications Mainframe and Client Service/GUI
• Automated regression test scripts using QEngine by AdventNet
• Back-up configuration management release manager for our staging environment
• Write, maintain and execute manual test scripts and regression scripts
• Document all test reports and maintain bug reports pre and post release
• Interview, train and support QA employees

Confidential

Business Analyst

• BA , supporting the Billing, Finance, Sales and Marketing teams
• Design and implement business and functional requirements, high and low level design procedures for IT, new development, enhancements, maintenance and production fixes
• Provide technical guidance through contract with outside vendors to determine and execute objectives
• Provide timeline forecasting of pending projects to Senior IT Manager

Confidential

Production Support

• 24/7 mainframe / mid range production support
• Provide auditing oversight to major traffic system for corporate strategic reporting
• Delivery of critical dynamic updates to upper management daily/weekly/monthly of revenue and traffic through all regional data centers
• Perform revenue and traffic analysis for determination of business needs, technical solutions and direct issues to research/resolution for further analysis.