Professional Overview:

• Over 8 Years of experience in guiding and leading QA teams across geographies using both in-house and offshore resources
• Sound domain knowledge of CRM Applications and surrounding business processes
• Experience in project plans, identifying and managing risks, ensuring test execution and test deliverables
• Thorough understanding of QA Methodologies, Defect Management Life Cycle, Software Development Life Cycle SDLC
• Expertise in developing Software Test Plans, Test Case Design, and Test Scripts based on Use cases and High level designs
• Proven experience testing complex multi-tiered applications, APIs, web services and databases
• Ability to effectively manage project QA timelines to ensure objectives are met with milestones in place to monitor progress and communicate to others
• Generated custom defect reports in Quality Center/spreadsheets, providing the view of data in many dimensions for various groups
• Comprehensive skills in testing Web services using various tools SOAPUI In-house tool
• Involved in building, training and mentoring professionals for QA team
• Provide direction and leadership with strong interpersonal and team building skills
• Expertise in Telecom Billing application Amdocs Enabler/Ensemble

Technical Skills:

Work Experience:

Confidential

Role: QA Expert

Responsibilities:

• Coordinate Project activities with on-site and offshore teams
• Actively participate in client meeting to study the interfaces and vendors that will have an immediate impact for testing release and also for future releases
• Working closely with the client in coming up with test plan design and test case execution
• Providing KT to offshore team on various interfaces and vendors associated with the project
• Involved in impact analysis of the interfaces to the current and future release of the project
• Thorough knowledge of CRM and OMS application
• Expertise in various CSM activities creation/suspend/cancel/resume through FDT and CSM application
• Working closely with internal test team and also with third party vendors for test execution
• Running DLR jobs in UNIX envt for DLR output file creation
• Verified DLR output files for Dealer Commission Scenarios. Validate the flat files and compare them between environments using QTP
• Creating new test scenarios for MBB/TABLET/SMTP as per new CR requirements

Environment: FDT, Oracle, UNIX, Quality Center ALM 11.0, CIM, RIM, OMS

Confidential

Role: Testing Practice

Responsibilities:

• Leading a team of skilled QA professionals and responsible for planning, allocating and tracking daily testing activities
• Ensured that all the project work is scheduled for a release is slotted in.
• Determine testing scope and Develop and maintain test plan and project specific documents for different releases
• Effectively train, motivate and mentor QA team and knowledge transfer to new members
• Thorough working knowledge of HP Quality Center for managing Test case, Test Plan, Test Requirements
• Communicating effectively to management on assignments, deliverables, schedules and areas of risk
• Experience in guiding the design and execution of backend and manual testing strategies to identify risks and issues
• Wrote test cases to incorporate database validation
• Executed database queries that included joins, conditions case statements and aggregates to perform validation
• Ensure necessary analysis and test documentation have been prepared and published
• Design effective risk mitigation solution, and enhance on-time delivery of quality systems
• Acted as a liaison between Management and development team for Testing and Requirements

Environment: Java, J2EE, Web logic, HTML, Oracle, UNIX, Quality Center 10.2, MS Project.

Confidential

Role: Senior SME/QA Lead

Planning:

• Worked with Business Analyst team to understand use cases and develop and implement release test strategy
• Work with development team and business to review high level solution documents
• Determine testing scope, develop and maintain test plan, test strategy and project specific documents for various releases
• Effectively manage vendors and global teams to deliver on time. Work with a globally diverse team to execute on specific technical tasks
• Understand and document data elements within and across business processes
• Create a central project repository of all essential documentation
• Raise relevant questions and drive issues to resolution in a timely manner
• Develop process to induct new project resources into speed

Confidential

Role: QA Analyst

• Working closely with the development team in making detailed QA test plan regarding the scope and focus of the testing
• Interacting with the developers for accelerating the testing activity
• Involved in testing various components such as Amdocs Document Designer, CM, AR and BCS modules like CPC, CPAC
• End to End Customer Bill Run for 4 different cycles using Amdocs Enabler system
• End user training and provided support to production applicatioThorough working knowledge of Amdocs Broadband Cable Satellite solution as well as DDP Emulator, Comtrac and CSG system
• Involved in Project presentations and knowledge transfer to new team members
• Involved in gathering business requirement, HLD analyze/review meeting
• Involved extensively in functional testing, Integration testing, Regression testing, End to End testing and UAT
• Developed and conducted Test Scenarios, Test Cases, and Test Data according to Development Specifications
• Prepared Install, Change of service, Disconnect, Reactivate, Restart, Transfer of service and Cancel order types in the DDP/SQL Emulator based on business requirements, technical specifications and high level design

Environment: Test Director, Oracle 8, HTML, JDBC, Windows XP, Excel, Toad, Sql plus, UNIX Batch Operational, MS Office