PROFILE

An experienced IT, Healthcare and business professional with proven experience working with business, software developers and clients managing business, implementing project plan, developing business solutions, maintaining quality standards, analyzing requirements and providing operational support. Skilled with all phases of software development life cycle, accustomed to work in fast-paced multi-project environment. I am experienced in creating, implementing and managing Quality Assurance standards, assessing risks, recommending solutions and managing testing teams. Possess expert knowledge and experience working with Agile, Rational Unified Process RUP , Extreme Programming, Water Fall methodologies customizing business processes and recommending solutions. My experience in Business Management, IT and Healthcare domain working with providers, payers, 3rd party vendors and exchanges offer a diverse and unique blend which can contribute to an organization's greater success and growth. SKILLS

Technologies:

• Sun J2EE, Microsoft .NET
• Application Types: Web Apps/Services, Client Servers Mainframe X12-EDI and XML
• Methodologies: Agile, RUP, Extreme Programming XP , Water Fall
• Databases: IBM DB2, MS SQL, Oracle and MS Access
• Operating Systems: Microsoft Windows, UNIX, iOS and Android
• Testing Tools: IBM Rational, Quality Center, SQL Client, Visio, Bugzilla , JMeter, CMS, Selenium IDE Rest Client, SOAPUI, JIRA
• Point of Sales POS : Panasonic, Retail Transaction System and Theatron Data System
• Eligibility and Enrollment System: IBM CURAM
• Industry Experiences: Health Care, Financial, Real Estate, Retail POS

PROFESSIONAL EXPERIENCE

Confidential

Quality Assurance Manager

• Confidential accelerates the government's transition to a modern, integrated, sustainable enterprise by delivering software and services for program modernization, program administration and program integrity, following a principled and proven approach to create innovative software solutions for Govt. STATE and Private companies
• Managing EngagePoint's Quality Assurance team and providing leadership to support testing and development
• Assisting State of Arkansas with integrated development and testing for State Base Exchange and Medicaid Eligibility and Enrollment System
• Managing testing efforts utilizing both manual and automated testing framework
• Coordinating efforts for Section 508 Rehabilitation Act compliance
• Managing other programs and projects assigned to support and coordinate development and integration activities
• Implementing Automated Testing Framework for regression utilizing RFT using data driven approach.
• Developing process, creating test strategies, planning resources and estimating projects
• Implementing Quality Standards throughout the development life cycle and taking initiatives to improve testing activities
• Working with development and project managers coordinating releases and delivers
• Creating and maintaining process documentations.
• Hiring, coaching and cross training team members for role diversity.
• Creating workflows and implementing organizational changes for Quality Assurance organization
• Serving as a member of advisory board for all Defect Management, Deployments and Releases
• Developing and maintaining relations with other IT services
• Working with State business users in facilitating UAT
• Providing reviews and appraisals for staff based on the performance

Environment: Water Fall, Java, XML, HTML, DB2, XML, JIRA, IBM Curam, Middleware Integrated platform

Confidential

Lead Business Testing

Confidential Services is the largest 3rd party administrator of sales, benefits administration, policy enrollment, case retention and technology solutions to the insurance carriers and managed care industries. HPS serve insurers of individual, group, voluntary and association plans, as well as provide valuable products and support to thousands of brokers and insurance agents GOVT and private Insurance industries and Exchanges.

• Lead and support multiple carriers for processing enrollment and benefit and policy administration
• Performed testing for Web, integration layer, backend, CSR and IVR systems.
• Strategized and coordinated testing efforts for Middleware Integrated Applications
• Estimated projects, planed resource, set deliverable and timelines for all phases in testing
• Performed testing in conjunction with State and Federal exchanges, CMS insurance carriers
• Worked with XML, XSD mapping and validation and EDI-X12 820/834 transactions
• Reviewed and interpret business requirements for functional and integration testing.
• Supported both on and off shore develop teams in testing application and defect resolution
• Coordinate efforts for releases, delivery to coordinate with batches for processing enrollments, changes, billing and notifications.
• Prepared project status, triaged defects and communicated risks to managementthe project team
• Oversaw in all aspects of testing efforts including functional, integration regression and UAT
• Participated in defect reviews and signoffs
• Facilitated UAT in setting up test environment, data selection, test planning and execution
• Coordinated effort with business users to identify and outlined objectives, scope, limitations
• Lead production support throughout product warranty and maintenance phase.
• Created and design training manual, templates, and testing artifacts
• Utilized QC for requirements, planning test execution, traceability, defect management and reporting
• Provided project and progress status to Management.

Environment: Water Fall, Java, XML, HTML, DB2, , XML, EDI, IBM Mainframe, IBM Connector, ALM HP-Quality Center

Confidential

Field Service Manager

• Confidential of business consulting and application development and integration services that help businesses and organizations run more efficiently and profitably. CTG offers comprehensive solutions involving electronic medical records, medical informatics, data analytics, knowledge management, development and integration, voice productivity, information security, and regulatory compliance.
• Managed IT staff including Developers, Web Administrators, Graphic Designers and PHP and Testers
• Maintained employee standards at client site, assessing team's needs and performing team building to excel performances
• Worked as a liaison between client, partner resources
• Performed coaching, training and professional development
• Conducted interviews for candidates and facilitated in employee orientation
• Performed annual employee evaluations and reviews
• Collected feedback to streamline the development process
• Participate in weekly account review meetings

Confidential

Team Lead QA Implementation

• Health Care Applications Offers Medical, Life and Drug benefit plans for Individual and Groups and administer Network and Non-Network Providers
• Lead all testing and implementations for Health Care applications involved enrollment, eligibility benefits, Group Maintenance, Provider Access, Message Center, e-Care Coordination, Drug formularies for both Online Member and Agent portals
• Tested application utilizing CAS, Mainframe, DB2, SQL server Web sphere, LDAP, EDI and web
• Performed Mobile Application testing for Apple and Android devices
• Created test plans, test cases and tested Java application using DB2 SQL server for the backend, mainframe providing support for other integrated system, running batch process and Webfoucs for reporting.
• Testing Content Manager Systems CMS for providing workflows utilizing Web Services
• Managed test team for functional, integration and regression testing for all project.
• Facilitated UAT testing and assisted business users in identifying scenarios and test data
• Implemented project plan, performed requirement analysis offerd solutions
• Monitored testing activates, created status reports, performed defect analysis
• Worked closely with business to identify requirements, and articulated requirements to developer and project managers for signoffs
• Created and run SQL queries for validation and to create test data
• Evaluated production issues, assigned defects and worked with developers on resolutions

Environment: Agile, Java, XML, HTML, DB2, SQL, Web Sphere, Webfocus, IBM Mainframe, EDI, Quality Center, IBM Rational, Bugzilla, Selenium IDE

Confidential

QA Director

• Purchased and implemented tools and technology to support adapted SDLC
• Participate in milestone reviews and project planning sessions
• Facilitated in the selection and interviewing process for new hire and contract resources
• Hired, trained, and supervised QA staff and managers.
• Performed team building, coached testing resources including managers and leads and provide guidance and direction on both and off shore project teams
• Prepared and implemented test strategies, project plans, and performed risk assessments adhered to testing best practices.
• Outlined QA policies and continuously evaluated Quality Assurance processes for improvement.
• Developed and monitored quality assurance programs
• Application allows retail transaction utilizing sales, allow multiple payment options, holds transaction record, maintains retail inventory, allow time and attendance and perform management functions including reporting.
• POS Application Retail Transaction System RTS
• Developed mitigation strategies, assess risks and determine alternatives
• Involved in high level reviews of product development and software implementation process
• Maintained Quality Assurance process as a proactive approach in software developing software and deploying quality products
• Provided leadership in all aspects to support testing and development

Environment: Agile Methodology, Windows XP, XML, HTML, DB2, J2EE, Quality Center

Confidential

QA Team Lead

• Participated in requirement review and walk through
• Conducted functional, integration and regression testing
• Retail Application Common Reverse Logistics Sweep
• This application linked stores and their trading partners via the internet to collaboratively manage the process of sourcing goods.
• Managed testing activities in multiple environments
• Authored detailed test plans and test cases and test execution of manual test cases for software applications
• Worked closely with Business Users and Customers to facilitate quality deployments
• Performed defect management including defect reviews using Quality Center

Environment: Agile Methodology, C SQL Server, DB2 IBM Web Sphere, Mercury Test Director

Confidential

Financial Application Currency Conversion

• Allows companies to establish and operate on-line market place that empowers businesses of all sizes to easily buy and sell and services, E procurement helps businesses streamlining and automating the entire purchasing process resulting in significant cost savings. Market place solution meets the needs of both buyers suppliers.
• Design, develop, and implement comprehensive test plans and test cases.
• Conducted testing including functional, integration, system, and regression testing
• Made use of Database to create test data perform validation for data accuracy.
• Perform browser and compatibility testing
• Participated in requirement reviews and performed requirement analysis
• Assisted in planning UAT activities, preparing UAT test cases and assisted business users in helping and exploring developed application

Environment: Rational Unified Process RUP , IIS Web Server, HTML, XML, JavaScript, Oracle 8i, Windows 2000 Test Director

• Moore Data Management Minneapolis, MN Quality Assurance Tester July 1998 February 2000
• Retail Application MLS support
• A Real-Estate software application allows companies for selling MLS listings.
• Conducted Y2K testing for mission critical application
• Provided input in test planning and creating test strategy
• Prepared test pans, created test cases and performed test execution
• Performed functional, integration and regression testing for MLS application
• Performed data validation verification
• Executed tests and performed defects management.
• Attended requirement and defect review meetings
• Provided estimation on testing deliverable and reported progress on testing assignments

Environment: Water Fall Process, UNIX, SQL Server, WINDOWS

• Provided support to external clients
• Seagate Technologies Minneapolis, MN Technical Specialist November 1996 July 1998
• Hardware/Software Support Testing, installation and configuration
• Performed hardware/software testing and configuration
• Identified technical issues and offered resolution.
• Performed system wide health check and validation
• Participated in the issue resolution and support meetings and training
• Trained and mentor other associates