Test Manager

• Highly motivated IT professional in QA Management and Consulting with proven success in leading multiple successful software implementations in several industries: Automotive, Healthcare, Financial, Chemical, and Government.
• Experience includes leading small teams of a few QA resources to larger teams of over 20 employee in vertical and matrix organizations.
• A comprehensive understanding of software test methodologies including black box, functional, unit, smoke, regression, integration, and performance testing while demonstrating a complete understanding of software development processes and test methodologies.
• Ability to analyze problems, determine and implement appropriate solutions.
• Particularly effective in applying deep technical knowledge of multiple systems to problem-solve complex issues and provide timely solutions.
• Over 15 years of IT experience with 10 years exclusively in Quality Assurance.
• Expert in developing and documenting Test Plans for unit, system integration, and user acceptance testing.
• Experience with multiple SDLC methodologies including Waterfall , Agile, and Team Software Process

PROFESSIONAL EXPERIENCE

QA Lead

Confidential

Confidential company that provides the platform of choice for enterprises who need to securely share, integrate and present trusted information to critical people across their extended network of business partners and customers. The B2B Cloud Platform connects people, systems, and things and is comprised of a set of integrated and modular cloud-based technologies. This allows more than 21 million users to access the mission-critical applications and information provided by customers.

• Ensure quality implementations of all Healthcare products included in the Covisint portfolio Docsite, Providerlink, PQRS, Fusion, Direct, Healthcare Portal
• Worked closely with Release Engineers, Delivery Managers, and Development managers communicate all defects push for timely resolutions so project schedule and budget increases are minimized.
• Interfaced with Client Managers to better understand the client needs and business scenarios to so QA test cases better mimic real world scenarios.
• Review and approved metrics and TER Test Execution Report used communicate test status to ensure visibility to project teams.
• Set standards for test documentation Test Plans, Test Cases to ensure proper requirement coverage.
• Provide QA estimates for new product requests and enhancements.
• Improved the defect management procedures by creating new queue specific to releases to allow developers to focus on a specific queue for critical issues. Before this was implement the issues were not easily accessible and it was difficult to identify the most critical defects.
• Ensured Security Scans and Performance tests for product releases meet standards of quality software.
• Created a new QA process for recording defects which allowed developers to spend less time analyzing defects and increased defect resolution time.
• Working on defining automation approach for all Healthcare products to improve efficiency of our current testing cycles.
• Responsible for oversight of over 15 resources both onshore and offshore China and India including time management with Netsuite tools.
• Increased productivity with offshore teams by implementing daily calls and status reports ensure team is tracking to project schedule.
• Responsible for all RSTMM Recruit, Select, Train, Manage, and Motivate activities for assigned staff, to include: recruiting and selecting, assigning and prioritizing work activities, performance management , developing employee skills and abilities, providing career guidance, and supporting company policies and processes.
• Improved communication between development and QA teams by implement.

Confidential

Test Manager

Program is comprised of several projects that are on parallel timelines. Manager in matrix style organization responsible to provide direction to multiple vendor partners while they execute testing at the project level. The application use AT record xml that is submitted from multiple sources to on main Hub. The record is enriched and sent to other systems to ingest the record. Testing involves tracking the record to each integration point using DB queries and UI verification. Daily Tasks includes:

• Designed an end-to-end to test at the Program Level integrating all of the project systems. Defect Management - recording/triage defects, facilitating daily calls with all vendors to identity proper team to fix issues using Sharepoint.
• Resource Management - working with test leads to ensure we have enough testers for each testing cycle
• Metrics - compile daily test reports. Including complete of test cases, pass rate, number of defects per vendor, defect resolution rate Key Performance Indicators this is reviewed by executive ownership of the project daily.
• Testing - Validating the test results of each system.
• ETL. Experience working with design, implementation, and support of knowledge management solutions and related technologies for collaborative information sharing.
• Ensure on time delivery of new implementations by collaborating Development, Business Analyst, Client and PM's
• Manage ELS program for multiple client implementations.
• Confidential is a thin client application that reports how dealerships respond to customer leads generated from OEM and third party websites. The QA Lead is responsible for all aspects of supervision of Quality Services functional areas: Lead Reporting and Lead Capture and Distribution. Test types include Functional, Data Validation SQL query verification , Performance, Regression, Smoke, Automation Coded UI .
• Best Practices - provided feedback to projects and Program test team on best practices for test case design, test plan and test scheduling.
• Test Environment - Held several meetings to understand complete architecture of the test environment for the Program and designed a simple slide for executives to review. Performed smoke test to validate integration points of the system.
• Create schedule and estimates for the total testing effort and deliver to Project Manager to integrate with overall project plan.
• Create automated testing scripts for multiple browsers and platforms using Selenium software.
• Responsible for all RSTMM Recruit, Select, Train, Manage, and Motivate activities for assigned staff, to include: recruiting and selecting, assigning and prioritizing work activities, performance management , developing employee skills and abilities, providing career guidance, and supporting company policies and processes.
• Develop and implement test plans.
• Perform general testing functions including defect resolution and reporting, writing and executing test specifications, writing test specification outlines, and updating test documentation. .
• Prioritize competing demands, manage multiple concurrent tasks and adapt to changing priorities.
• Excellent presentation skills..
• Excellent oral and written communication skills necessary to express ideas clearly to individuals and groups.
• Ability to collaborate and identify/resolve conflicts or barriers to effective teamwork.
• Perform general testing functions including defect resolution and rep Project management skills, including ability to define work plans, delegate work, monitor progress, and report scheduled variances and/or scope changes.
• Monitor the testing of software applications, including prioritizing tasks, assigning tasks to QA staff, and monitoring the progress of testing tasks.
• Design and execute automated services testing using SoapUI software and browser validation using Selenium software.
• Manage the schedule of onshore and offshore teams.

Confidential

QA Lead

• Improve process for maintenance activities and team communication
• Complete design of test scripts and testing for large client.
• Design process improvement for Defect and Test Management activities

Confidential

Comerica Incorporated is a financial services company. It has retail banking operations in Arizona, California, Florida, Michigan and Texas and select business operations in several other U.S. states, as well as in Canada and Mexico. Comerica is among the 25 largest banking companies in the U.S.

Test Manager

Confidential provides guidance and support for technical and business staffs while directing quality assurance efforts to design, write, and execute quality assurance plans for new and modified application software. The TM interacts with development staff to influence and coordinate the implementation of quality practices and procedures and will gather pertinent information to build or oversee the building of test cases and plans that will ensure all software development meets design specifications, company standards, and end-user requirements. TM communicates with Technical Project Manager's regarding testing tasks, metrics reporting, and problem determination and resolution.Interact with project team to influence and coordinate the implementation of quality practices and procedures, as set forth in ePMM, and will gather pertinent information to build or oversee the building of test cases and plans that will ensure all software development meets design specifications, company standards, and end-user requirements.

• Develop system-level test plans and publish test cases/scripts, along with quality assurance standards and procedures.
• Determine total budget for resources and testing effort during project planning.
• Develop and publish quality assurance plans for projects.
• Participate in peer reviews and conduct assessments.
• Participate in business requirement gathering sessions and analysis with customers.
• Lend support on production issues and assist in diagnosing issues or problems that arise in the production environment.
• Secure required approvals related to quality control planning, execution, and product/deliverable implementation.
• Advise on and implement new methods, tools, and/or quality assurance processes.
• Oversee testing phases using a matrix-managed approach this includes Unit, Integration, System, UAT, Performance Testing, and any necessary Compliance testing.
• Create Requirement Traceability matrix to ensure total coverage of business and system requirements.
• Communicate test status and develop testing metrics.
• Identify and coordinate all non-Information Services testing that impacts or interacts with other testing efforts.
• Participate in defect resolution by identifying and tracking defects.

Confidential

Confidential is a non-profit company and largest supplier of health benefits for more than 70 years ago. This is a large corporation with over 7,000 employees and over 4 millions subscribers.Confidential foundation is its claims processing system. It's claims processing system is built to handle large volumes and complex business. The QA Lead coordinates the development and implementation of programs and strategies to improve customer satisfaction. Assure that corporate compliance is communicated, implemented and monitored on an ongoing basis. Develop and improve work flows and business processes within area s to improve customer service, decrease operational costs and improve overall quality. Assist personnel both internal and external by answering questions, supplying information and training.

• Manage the test schedule of multiple projects testing and implementation.
• Identify and/or analyze business problems and devise procedures for solutions to the problems.
• Effectively lead projects/teams in order to produce desired results.
• Recommend and assist with implementing standard policies and procedures for providing routine service
• Responsible for corporate communication of project results
• Participate in systems testing, develop procedures/controls and provide recommendations for the ongoing improvement of the updated process.
• Administrator of the standard test tool and designed new reports Access 2003 to analyze test metrics for upper management.

Confidential is a company focused on leveraging data and logic to solve real world business problems. Using cutting edge analytics, proprietary software solutions, and years of industry experience to help clients create strategies and solutions that make their customers the focal point of their efforts. The company has over 500 employees with offices in 14 countries and annual sales over 100 million.

QA Lead - ELS

Confidential a thin client application that reports how dealerships respond to customer leads generated from OEM and third party websites. The QA Lead is responsible for all aspects of supervision of Quality Services functional areas: Lead Reporting and Lead Capture and Distribution and all forms testing during the SDLC. Test types include Functional, Data Validation SQL query verification , Performance, Regression, Smoke, Automation, and Load Testing. Responsibilities also include assigning and prioritizing work activities, managing performance, developing employee skills and abilities, providing career guidance, and supporting company policies and processes.

• Direct, monitor, and report test activities for applications in multiple practice areas and various additional customized products from external groups within Urban Science.
• Perform project management duties including assignments, assessments, ensuring adherence to budget, timesheet approval, and scheduling for Quality Services staff members.
• Plan software development projects with the Product Manager and the Software Development Team Leads.
• Design requirement wireframe documentation Visio by collaborating with business client SME's on multiple application interfaces.
• Work closely with developers to validate requirements against completed code by completing a requirement traceability matrix.
• Define, publish, implement and monitor SDLC practices, standards, and procedures as they relate to Quality Assurance.
• Develop test strategies for software applications to be implemented by Quality Services software engineers, this includes functional testing, integration testing, and automated testing efforts.
• Implement new Test Design process for all teams to reduce redundancy in testing efforts.
• Defined and Designed a new End-to-End test plan and execution strategy to verify data elements across multiple system areas LCD to ELS .
• Work with Account Executive and/or Managing Director, senior technical lead, and Product Manager to determine whether application is suitable for delivery to client.
• Ability to collaborate and identify/resolve conflicts or barriers to effective teamwork.
• Monitor process methodologies employed by Quality Services to ensure software projects requirements, programming, release are aligned with industry best practices.
• Manage testing schedules with Microsoft Project and Team Foundation Server to keep all assignments on schedule and in budget.

Confidential

• Established and documented new QA process for defect remediation, triaging, and regression test activities.
• Became QA SME for Lead Reporting by analyzing requirements and working with the Business Analyst and the client to fix ambiguous requirements so application features could be testing thoroughly.
• Used HP Quality Center as test specification repository and to track test execution progress in all testing phases.
• Created testing estimates to establish budget and resource needs for additional application features.
• Interviewed candidates to add to QA team and made recommendations to the project manager.
• Organized training program and materials for all new testing resources. The program was used when new resources were added to the team.
• Develop and document system integration test plans.
• As the defect manager I validate all logged defects by analyzing them against requirements, worked with developers to get all issues resolved, and organized the retesting effort to validate all defects were fixed and could be closed. Also assigned rank and priority using client expectations.
• Test execution of system integration and user acceptance test cases.
• Increased the efficiency and productivity of the development team by triaging defects so the developers were only fixing critical defects identified in the software. Previously the team received all defects and this bogged down the timing of defect fixes.
• Created defect reports for the project manager so all new/resolved/closed defects could be communicated to the client and progress could be traced.
• Organized the testing effort by assigning tests to the team members and tracking the completion of each test against the project plan to keep the team on schedule.
• Peer reviewed all LR team member test designs for gaps or missing testing areas.
• Create testing estimates to provide to Program Management team to facilitate budget and resource scalability.

Technical Support Engineer

Performed Oracle database and Micro Strategy installations to support Blazent software at companies in Europe and the US. Specialized in remote and offsite Blazent installations, upgrades, customizations, and maintenance on multiple types of databases, web servers, applications and integrations servers. Developed virtual machines VM ware and development/test environments on Windows and Oracle for client integrations and upgrade projects. Instrumental in designing installation packages for clients support team. Used expertise in technical, functional and business areas to provide value to clients.

• Increased customer satisfaction with the diagnosis of issues raised by the client and quick resolutions.
• Provided hands on training to support personnel of the client to resolve common user issues discovered by the client user base.
• Increased efficiency in the QA process after upgrades by developing metrics to track changes in reporting data.