Quality Test Coordinator Resume Profile, PA - Hire IT People

Summary

Intrinsically motivated information technology professional with more than 19 years of quality test coordination, programming, and customer service experience. Outstanding leadership skills developed through vast experience and education. Exceptional interpersonal skills and talent for managing conflict and resolving confrontation in fast-paced work environment. Extremely well organized and accustomed to managing multiple, time and security-sensitive priorities.

Core Competencies Include:

Hardware: Software:

IBM Mainframe Microsoft Office MASQ
TSO Access Clipper
VSAM COGNOS
UNISYS 2200 Oracle SQL Developer v2.1.0.63.73
CLEARPATH Teradata SQL Assistant
IBM PC Lotus 1-2-3
IBM System 36 WordPerfect 7.0
AS/400 FORMGEN

Languages: Databases: Networks:

SAS DB2 Novell
COBOL SQL FoxPro for Windows
SQL RDMS
JCL PADS
ECL dBASE III Plus
TIP dBASEIV
PIMS
DMS

PROFESSIONAL EXPERIENCE

Quality Test Coordinator

Confidential

Provided accurate testing data to testers used to assure defect-free access to all products offered to Highmark customers. Strategically used Oracle SQL Developer, TERADATA SQL Assistant and EXCEL, as well as TSO, to coordinate with testing teams. Gathered and organized data for specific testing needs into EXCEL spreadsheet format to improve user-friendliness. Created and prepared daily reports using COGNOS software to interrogate SQL databases. These reports are saved in EXCEL format and manipulated to present the data to various areas of need.

Programmer

Confidential

Created accurate daily reports for IBM end-users worldwide. Effectively used SAS programming language, SQL, JCL, DB2, ODS, and TSO, on an IBM mainframe platform to create unique input files, merge files, sort within the program, via commands such as DROP, KEEP, and SET, along with PROC SQL, PROC PRINT, PROC REPORT, PROC SORT, etc. and standard macros. Efficiently extracted data and created tables from DB2 databases by using SQL calls created EXCEL spreadsheets with HTML code. Prepared programs for production migration by modifying the code, testing, and writing procedures for production operators. Provided backup support to other SAS programmers, specializing in SCLM migration support

Customer Service Representative

Confidential

Provided exemplary solutions to customer concerns and needs in a fast-paced direct contact call center. Kindly analyzed problems related to accounting, ordering, and billing, and resolving consumer concerns, and company procedures and goals. Innovatively developed criteria and improved company goals. Evaluated applications and offered suggestions to improve overall performance.

Programmer

Confidential

Analyzed and resolved incidents found by end-users in PACSES system daily implementation. Well-versed in record management pertinent to health care, welfare, Medicare, Medicaid, professional licensing, pharmaceuticals, and information related to Pennsylvania's child support system. Tracked, reconstructed, and tested user-issues conducted in a UNISYS mainframe environment, using COBOL programming language, SQL, ECL and TIP to determine cause and implement solution. Managed upgrades and changes to the PACSES system involving rewrites to the source code. Developed end-user documentation, created and updated system screens using the FORMGEN screen creation tool and MASQ.

Programmer

Confidential

Provided consulting services to the Commonwealth of Pennsylvania, Bureau of Program Integrity. Identified, analyzed, and resolved problems involving Medicare, Medicaid, pharmaceuticals, and health care claims fraud on a UNISYS platform. Effectively used the COBOL programming language and provided comprehensive reports extracted from the Commonwealth's data warehouse to successfully analyze bureau processes, procedures and goals to develop data solutions, exceeding bureau needs. Assessed existing software and provided recommendations for upgrades and enhancements to management.

Operations Analyst/Programmer

Confidential

Processed and maintained a residual excess asset inventory database for the Naval Sea Logistics Center as a Supplies Shipment Representative and Process Operator. Accurately maintained inventory of fifty warehouses located throughout the continental United States including tools, machinery, medical supplies, office supplies, food items, and other ship board supplies. Identified added and/or purged database records. Managed and enhanced system user's manual.

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Quality Test Coordinator Resume Profile

PA

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