SUMMARY

• Software QA Engineer with over six years of experience in Web/Client Server based applications testing along with good database knowledge and programming skills in PL/SQL, ORACLE, MS Access, Power Builder, VB, ASP, HTML, and MS Front Page
• Experienced with complete software test methodology includes producing test plans, writing test cases, performing unit, integration, volume and regression testing.
• Good exposure of Web/Client Server architecture and Relational Database Technology.
• Acquired knowledge and good understanding of healthcare applications, Business to Business and retail industry.
• Strong individual contributor and a good team player with proven abilities to interact, negotiate, and communicate with peers and clients.

COMPUTER SKILLS

Operating Systems : Window NT, Windows 95/98 and MS-DOS

RDBMS : MS Access and Oracle 7.X/8.0

Languages : Visual Basic, ASP, HTML, MS Front Page,

Power Builder, Crystal Reports and PL/SQL

QA Automation Tools : Silk Test, Advent-QEngine

EXPERIENCE AND SELECTED ACCOMPLISHMENTS

Confidential

Software QA Engineer

• Analyzed business requirements and functional specifications
• Created and executed test cases from requirement specifications
• Installed and maintained bug tracking database
• Documented all defects and problems that occurred during testing. Reported bugs into the

company's Defect Tracking System

• Worked with the development team with release planning for process
• Assisted in product implementation based on client's specification
• Trained and Application support to clients including issue resolution
• Participated in detailed testing of Registry4MD reports IPA-data-warehousing for over 150

physicians

• Participated in cross-functional testing of Registry4MD GUI
• Demonstrated EMR application to healthcare organizations nationwide
• Assisted in getting Sure Scripts certification A secure electronic transmission of prescription information between physicians and pharmacists
• Trained physicians and end users on EMR application to improve treatment and prevent medical errors
• Assisted in Lab-integration through Lab Corp, Inc.

Environment: Win 98, Win 2000, Java, HTML, ASP, PL/SQL

Confidential

Software QA Engineer

• Prepared executed test plans for LYRICall Designer to verify script workflow.
• Evaluated calculated script navigation via data field content as well as through direct user input.
• Involved in analysis of simplicity of browser technology to deliver robust, platform independent agent Interfaces using host system, Agent configuration keys, invoking built in Davox's functions
• Handled performed LYRICall installation and upgrading process on client and server sides.
• Assisted in updating user manuals and release notes to insure proper user guidance.
• Handled inbound, outbound and blended calls technique to validate various types of cross functional testing.
• Participated in detailed Unit and Integration testing as well as regression testing of LYRICall few Ensemble components.
• Handled performed LYRICall installation and upgrading process on client and server sides.

Environment: Windows NT, Win 98, Win 2000, Java, HTML, Power Builder, C and Sybase

Confidential

Software QA Engineer

• Participated in the analysis of functional requirements.
• Created Navigation plans of different screens and mapping of GUI and database objects.
• Produced test cases to validate Subscriber Add, Change and Cancel modules.
• Created test cases and performed regression testing of PCP changes and Subscriber Benefits.
• Participated in detailed Unit and Integration testing of the entire system.
• Automated regression test cases of Subscriber modules using Silk/QA Partner.
• Validated periodic reports of New and Cancelled Subscriber reports.
• Provided new build regression support by executing test cases, evaluating test results and maintaining bugs.

Environment: Windows NT, Java, CGI, HTML, ORACLE 7.3 and Silk/QA Partner

Confidential

Software QA Engineer

• Involved in analysis of periodic updates of Medicare rules and regulation and the corresponding enhancements and functional requirements of the system.
• Produced test cases to verify the application enhancement and to make sure the old rules are overridden.
• Participated in cross-functional testing of GUI and reports.
• Validated New and Deceased Subscriber reports.
• Coordinated with call center representatives to review and to gather real time scenarios.
• Performed regression testing in each build after validation of fixed bugs.

Environment: Windows NT, Unix, C and Oracle

Confidential

Associate QA Analyst Process Assistant

• Involved in analysis and validation of the new system's functionality against existing system.
• Responsible for Order Processing and Inventory Management.
• Validated various warehouse inventory reports.
• Exercised the order processing with various products of different isle/racks.
• Handled product returns module and validated inventory updates.
• Tallied Accounts Payable/Receivable periodic reports.
• Prepared forecast reports with different options.

Environment: Windows NT, Visual Basic, and Oracle 7.3

Confidential

Benefits Analyst

• Streamlined claim preparation using pre filled fields on the electronic claim.
• Reviewed the received electronic claim status acknowledgment for each claim submitted.
• Involved in filing insurance claims manually as well as electronically.
• Assisted in Medical ICD9 CPT billing.
• Dealt with insurance companies on various claims.
• Interacted with Attorney for Liability and Work Compensation cases.

Confidential

Supervisor

• Responsible for training and managing Cashiers.
• Provided customer service training to the employees
• Managed team of five cashiers.
• Conducted Inventory Control.
• Coordinated promotional setups.
• Developed weekly schedules to meet the varying needs of the store hours by coordinating with the employee schedules.
• Assisted the Payroll Manager in weekly payroll transactions.
• Validated daily transaction reports.