SUMMARY OF QUALIFICATIONS

• Superior in-depth requirements analysis, data analysis and presentation skills
• Advanced analytical skills t identify trends patterns in data sets, locate points of influence, and communicate synthesized data results
• Strong knowledge of QA methodologies, Automation Frameworks functional, regression, black box, white box, and performance testing. Manual and Automation testing expertise
• Superior in-depth requirements analysis, data analysis and presentation skills
• Advanced analytical skills t identify trends patterns in data sets, locate points of influence, and communicate synthesized data results
• Proficient with spreadsheets, databases, and other reporting tools and processes that support conducting analysis
• Good project management skills including identification of key stakeholders, ability t achieve agreement, development of sound action plans, consistent follow-up, communication and good influencing skills
• Excellent MS PowerPoint, MS Outlook, MS Excel and MS-Access skills
• Product/System Analysis, Business Analysis, Functional Analysis, Gap Analysis, and Root Cause Analysis
• Partnering experience with stake holders, business development managers, theatre admins and product managers
• Excellent knowledge and working experience in Wiki, CDETs, TOAD, Rally, MS Project, Quality Center, QTP, JIRA, Remedy, Software Development Life Cycle SDLC , and good knowledge in ITIL, DMAIC and reverse engineering

PROFESSIONAL EXPERIENCE

Confidential

QA Automation Lead Partner Support Service and Smart Net Total Care

• Partner Support Service PSS is the flagship collaborative offer under CSPP and is a replacement for CTS and Shared Support under CSPP CTS/CSSP will n longer be available t Partners wh join CSPP.
• PSS combines foundational technical services with extensive installed base management, alerts, and device diagnostics structured for partners t embed within their service offerings. These new smart capabilities provide visibility t end-customer devices and networks, enabling actionable intelligence that partners can use t lower delivery costs, expand their existing service portfolios, and increase customer intimacy.
• Cisc Smart Net Total Care SNTC Service provides extensive inventory and contract management along with foundational technical services. This integrated solution service is available for both Borderless Networks and Data Center architectures the service improves risk management, resolves problems quickly and simplifies business operations.

Responsibilities:

• Acted as SME for PSS and SNTC business flow and as cross-functional lead
• Performed detailed study and analysis on requirements by working closely with the Business IT analysts
• Acted as reviewer and approver for BRD business requirements , FSD functional design , and TDD technical design
• Led and managed QA team test plan preparation, system test cases authoring, review with teams, getting sign off, test case execution and QA reporting
• Acted as project manager
• Planned, scheduled and tracked monthly releases using MS Project
• Aligned resources t the project deliverables
• Created WBS
• Designed data driven framework for the automation
• Used Quality Center MQC as a Test management tool requirement mapping, test case authoring, test case execution and tracking, bugs maintenance
• Conducted Automation Testing QTP-Quick Test Professional and Back end testing SQL
• Acted as single POC for development and testing teams for any business and/or functional clarifications
• Planned and conducted Business Acceptance Testing BAT and User Acceptance Testing UAT
• Prepared User on-boarding documentation and presentations
• Acted as one of the approvers for Site structure and Navigation for UI screens
• Built and maintained client relations - established productive and reciprocal relationships with business and cross functional partners
• Worked on data analysis and generated various types of reports t help identify business priorities

QA Automation Lead Smart Care Service Program

The Cisc Smart Care Service is a unique collaborative service offering that provides Cisc certified partners with a proactive service platform that allows them t build upon Cisc networking expertise methodologies, technical tools, and service infrastructure t create new customized services for their customers. Key feature of Smart Care is the network level coverage that is managed under a single contract.

Responsibilities:

• Drove the scope definition for future releases working with business teams
• Acted as subject matter expert for Smart Care service program and Service quote t contract life cycle
• Performed detailed study on requirements working closely with the Business IT analysts
• Acted as reviewer and approver for BRD business requirements , FSD functional design , and TDD technical design
• Led and managed QA team test plan preparation, system test cases authoring, review with teams, getting sign off, test case execution and QA reporting
• Acted as project manager
• Planned, scheduled and tracked monthly releases using MS Project
• Aligned resources t the project deliverables
• Created WBS
• Designed data driven framework for the automation
• Used Quality Center MQC as a Test management tool requirement mapping, test case authoring, test case execution and tracking, bugs maintenance
• Conducted Automation Testing QTP-Quick Test Professional and Back end testing SQL
• Led development and deployment of Web based interface/Backend changes Oracle
• Acted as lead for scoping requirements and managed monthly releases Onsite-Offshore model
• Acted as single POC for development and testing teams for any functional clarifications
• Acted as one of the approvers for Site structure and Navigation for UI screens
• Built and maintained client relations - established productive and reciprocal relationships with business and cross functional partners
• Worked on data analysis and generated various types of reports t help identify business priorities
• Planned and conducted Business Acceptance Testing BAT
• Led 2-Tier quoting and ordering process and implementation Cisco-Disti-Reseller model
• Led service level package set up and configuration
• Acted as key contributor for pricing models analysis and implementation network level pricing, SKU based pricing
• Acted as lead analyst for Smart Care for production issues and guided support teams towards case resolution
• Liaised between Support Team and IT team t prioritize fixes and recommend changes feasible way of handling the cases and recommended IT team for changes
• Volunteered Editor for the GPSS Monthly Newsletter
• Gained Awards/Recognition- Q3 FY10 GPSS Team Rock Star Team Award

Confidential

QA Lead Smart Care Service Program

The Cisc Smart Care Service is a unique collaborative service offering that provides Cisc certified partners with a proactive service platform that allows them t build upon Cisc networking expertise methodologies, technical tools, and service infrastructure t create new customized services for their customers. Key feature of Smart Care is the network level coverage that is managed under a single contract.

Responsibilities:

• Performed detailed study on requirements working closely with the Business IT analysts
• Acted as reviewer and approver for BRD business requirements , FSD functional design , and TDD technical design
• Led and managed QA team test plan preparation, system test cases authoring, review with teams, getting sign off, test case execution and QA reporting
• Acted as project manager
• Planned, scheduled and tracked monthly releases using MS Project
• Aligned resources t the project deliverables
• Created WBS
• Used Quality Center MQC as a Test management tool requirement mapping, test case authoring, test case execution and tracking, bugs maintenance
• Conducted Automation Testing QTP-Quick Test Professional and Back end testing SQL
• Acted as SME for 2-Tier quoting and ordering Cisco-Disti-Reseller model
• Planned and conducted Business Acceptance Testing BAT
• Led service level package set up and configuration
• Acted as lead analyst for Smart Care for production issues and guided support teams towards case resolution

QA Lead Service B2B

• Business-to-Business B2B project deals with creating new, add-to-existing and renewal quotes, and ordering such quotes t convert int service contracts, using web services, Rosettanet standards.
• B2B supports tw models, 1-tier Distributor and 2-tier Reseller , t create and convert service quotes. Quote is an estimate for the selected products, for desired service, time period.

Responsibilities:

• Performed detailed study on requirements working closely with the Business IT analysts
• Acted as reviewer and approver for BRD business requirements , FSD functional design , and TDD technical design
• Led and managed QA team test plan preparation, system test cases authoring, review with teams, getting sign off, test case execution and QA reporting
• Used Quality Center MQC as a Test management tool requirement mapping, test case authoring, test case execution and tracking, bugs maintenance
• Conducted Automation Testing QTP-Quick Test Professional and Back end testing SQL
• Acted as 1-tier Cisco-Disti model and 2-Tier quoting and ordering subject matter expert Cisco-Disti-Reseller model
• Led service level package set up and configuration
• Acted as key contributor for pricing models analysis and implementation network level pricing, SKU based pricing
• Planned and conducted Business Acceptance Testing BAT and User Acceptance Testing UAT

QA Automation Engineer Proof Of Concept

• Performance Metrics Center is the place, where CISC records the performance of the partner on day-to-day basis and rewards the partner for the best performance. Partner acts as interface between CISC and Customer t sell the CISC products t customers and responsible for servicing the sold products.
• Contribution as QA Automation Engineer:
• Performed detailed study on requirements and Identified test scenarios
• Identified test case for automation
• Wrote/Generated test scripts using QTP for the selected test cases
• Used Test Director 8.0 as a Test management tool
• Designed key-word driven framework for the automation
• Executed the QTP scripts, created defects Using QTP and Test Director and worked thru out the bug fixing and test case retesting

QA Automation Engineer

• FedEx has its own delivering process of goods depending on the customer relationship and eligibility criteria. This project is developed t book the orders, t serve the requests online and t fulfill customer and its own policies.
• Contribution as QA Automation Engineer:
• Performed detailed study on requirements and Identified test scenarios
• Wrote/Generated test scripts using QTP for the selected test cases
• Executed the QTP scripts, created defects Using QTP and Test Director and worked thru out the bug fixing and test case retesting

COBOL/DB2 Developer INFOBIZ

• This Case Study is intended t help call centre agents t give services t the customers of a fast growing telecom company with a comprehensive solution for day-to-day problems t assist in giving high grade t their customers through their Call Centre.
• Contribution as a team member:
• Performed detailed study on Requirements of the specifications provided by the clients
• Designed and Coded using COBOL, and created Maps Using BMS
• Executed test cases, created defects Using Test Director and worked thru out the bug fixing and test case retesting

Cresent Inf Systems

Student Engineer

• FAQ Infoware Systems is the interface between the student and the professor regarding the doubts in subjects in the Pittsburg University. This system takes the question from student and posts that question t the concerned department's professor. And then answer will be sent back t the specific student immediately, if the professor is on online. Otherwise answer will be sent back when that professor will be on online.
• Contribution as a Student Engineer:
• Did research on raw requirements and created requirements document
• Coded using HTML pages, Java Servlets
• Created and Set up Database management and JDBC connectivity
• Conducted unit testing, system testing, fixed bugs and rested failed test cases
• EDUCATION/CERTIFICATION
• Masters in Computer Applications MS
• Risk Management Specialist
• Certified ScrumMaster