Objective:

Obtain a Quality Management position in a people-oriented organization where I can maximize my Quality and Process improvements experience in a challenging environment to achieve the company’s goals.

Qualifications Summary:

• Over 11 years as a Quality Manager/Engineer and over 20 years experience working in manufacturing environments which include the automotive, fiber, plastics, and construction products industries.
• Customer Quality Engineer for domestic and global automotive customers General Motors, Daimler Chrysler in Stuttgart Germany and new automotive manufacturer Chery in Wuhu, Anhui province in China. Primary point of contact and communication for quality-related issues, team leader for the development, approval and introduction of new and modified products for the U.S. and overseas markets.
• A self-starter and a team leader with demonstrated results in Quality and Production/Process improvement and cost reduction projects utilizing the concepts and techniques of Lean Management, Six Sigma, 8D Problem-Solving and ISO 9001:2000.
• A certified ISO 9001:2000 Lead Auditor with over 11 years as facility Management Representative. Extensive experience with TS16949 Automotive Quality System Standard and QS14001 environment management systems and standards.
• Proficient in a variety of software programs creating customized programs for customer quality analysis and as well as analysis of manufactured product quality goals and measurables.

Education and Training:

Bachelor of Business Administration with Major in Business Information Systems from. Confidential,University
Completed Lean Six Sigma Green Belt training in 2009, completed Green Belt project August 2010 and currently awaiting certification.
Certified ISO 9001:2000 Lead Auditor
Certified ISO 14000 Environmental Internal Auditor
SPC Techniques/Continuous Improvement
Principals of Lean Manufacturing
Studied German language for improved communication with German customers and Slovakian suppliers.
Proficient in Word, Excel, Access, Minitab, AS400, Lotus Notes, Visual Basic
Member of American Society for Quality

Professional Experience:

Quality Engineer Confidential, Athens, GA 2009 - Present
FiberVisions is a manufacturer of polyolefin and bi-component fibers extruded from synthetic polymers such as polyethylene and polypropylene for non-woven applications such as hygiene, textiles, automotive and construction products.

• Manager of the Quality system for the Athens facility providing leadership and direction for all members of the Quality team. Coordinate efforts within the plant to achieve customer and business goals and objectives. Champions continuous improvement efforts.
• Track and record all plant performance measurables and report to upper management in monthly QST meetings for all 4 FiberVisions manufacturing plants.
• Primary customer contact for customers such as Kimberly Clark, Procter & Gamble and Milliken.
• Lead for all quality complaint investigations, 8D root cause analysis, documentation and implementation of corrective actions.
• Lead monthly quality review meetings to review all plant quality related issues with plant management and review status of corrective action plans.
• Communicate and train all related production personnel on corrective actions, changes to work instructions and new related procedures.
• Manager of product quality for the Athens facility ensuring that all finished product meets customer product specifications.
• Manager of Quality lab including maintenance of test equipment calibrations and schedule. Supervisor of 5 Quality lab technicians.
• Lean Six Sigma Greenbelt for Athens facility. Implemented Greenbelt Certification project resulting in a yearly savings of over $375K in waste savings as well as the elimination of the leading cause of 2009 customer complaints.
• Assist Global Quality Manager with the documentation, implementation and management of the ISO Quality Management System and 3rd party audits. Management Rep for the Athens site.
• Created and implemented Real Time SPC charts displayed on large screens for all manufacturing lines on the plant floor. Trained all plant personnel in utilization of the new charts.

Senior Customer Quality Engineer - Eaton Supercharger Division, Athens, GA 2006 - 2009
Eaton designs and manufactures precision superchargers for highly specific automotive applications.

• Primary customer contact for Daimler-Mercedes based in Germany and Chery Automotive Company based in China for product development and quality-related issues.
• Track customer satisfaction metrics such as PPM, delivery and any other customer defined metrics. Prepare and submit all customer satisfaction related reports, corrective action reports and continuous improvement action item status reports monthly to the customer. The plant showed significant reduction in PPM from 56 returns from Daimler in 2006 to 6 in 2007 which was presented by Daimler during year end meeting with Eaton representatives.
• Manage the customer complaint and product return process. Implement and manage any necessary containment and sort activities in the plant and/or at the customer location. Drive 8D root cause analysis and corrective action implementation on customer and plant defects. Provide quality related data and assistance for problem solving.
• Responsible for planning, creating and implementation of product Dimensional Control Plans (DCP). Participate in the identification of RPN (Risk Priority Number) improvement activities.
• Ensure that measurable quality metrics are determined and applied to Supercharger products and manufacturing operations. Develop, implement, maintain statistical gauge evaluation systems and generate report data from a plant-wide statistical process control program.
• Member of APQP product launch teams. Responsible for ensuring that all PPAP, Control Plans and FMEA related activities and documentation are completed for sample layout for new or revised products. Successfully launched the new NCV3 program for Daimler-Mercedes as well as the new Chery program
• Attend monthly Mercedes Jour Fix meetings for project and issue reviews either via teleconference or in Stuttgart, Germany at least once per quarter. Create action item lists resulting from these visits and drive closure of action items.
• Accompany the Mercedes Quality Engineer on supplier process audit visits for both domestic and international suppliers. Create and drive action lists resulting from these visits. Communicate all action items to the related departments for appropriate corrective actions.
• Lead customer satisfaction improvement teams and actively participate in manufacturing continuous improvement teams as the voice of the customer. Participate in scrap reduction activities for manufacturing. Member of TPC (Total Process Control) teams for multiple product lines for process improvement and scrap reduction.
• Support the plant TS Quality Management System, including Quality System audits. Participate in identifying, coordinating and conducting quality related training programs.
• Supervisor of 5 product line and supplier component cell Quality Technicians.

Quality Assurance Engineer - Confidential,Plastic Solutions Group 2005 to Oct 2006
Manufacturer of blow-molded hoses, electrical and spiral wound hoses and injection molded end fittings for hoses.

• Manager of the company Quality Systems policies, procedures and initiatives driving continuous improvement and cost reduction projects for all aspects of the Quality System including ISO 9001:2000.
• Coordinate and manage the Production Part Approval Process. Create and oversee customer PPAP submittals including product process flow and control plan documentation and capability study data for process control and efficiency.
• Lead all root cause analysis investigations of all customer complaints, supplier issues and field quality issues partnering with Engineering, department management and manufacturing floor personnel to conduct root cause analysis and corrective actions.
• Responsible for establishing product quality standards and test requirements for all manufactured products as well as raw materials and purchased finished goods.
• Manager of Quality Control lab supervising four lab technicians.
• Maintaining calibration schedules and SPC software program as well as the performance of testing equipment for inspection of product quality.

Quality Assurance Manager - Confidential,1999 to 2005
Manufacturer of Waterproofing and Moisture Protection Products for the Construction Industry

• Manager all aspects of the company Quality System and ISO 9001:2000 QMS system. Responsible for setting product quality standards, inspection procedures and test requirements for all manufactured products as well as raw materials and purchased finished goods. Increased the acceptance level of finished goods from 96.5% in 2003 to 99% in 2004.
• Primary contact with customers to ensure timely problem resolution and maintain positive customer communication and relationships.
• Responsible for defining and tracking quality assurance measurables such as scrap, complaints, defects, delivery and efficiencies for all production lines.
• Lead all root cause analysis investigations of all customer complaints, supplier issues and field quality issues partnering with marketing, department management and manufacturing floor to conduct root cause analysis and corrective actions.
• Leader of plant process improvement and cost reduction teams. Manage all trials and report on results. Championed formulation optimization projects that saved the company over $390,000 from 2001-2004.
• Created and implemented plant Quality System and related documentation. Coordinated all QMS system training for all plant staff. Created and managed the internal audit program for monitoring performance of the Quality System.
• Management of UL files ensured product compliance to UL and other regulatory requirements.
• Manager of Quality Control lab supervising five lab technicians.
• Maintenance of calibration schedules and SPC software program as well as the performance of testing equipment for inspection of product quality.
• Manage and coordinate all internal and external 3rd party product design and compliance testing

Methods Analyst - Confidential,1996 to 1999
Steering Assembly Plant for Ford and Chrysler

• Responsible for the management and analysis of production performance information, analyzing and reporting work performance against standards. Analyze work-study data and equipment specifications to establish time and production standards. Update, maintain and create master routings, part masters, and bills of materials relevant to correct manufacturing practices. Prepare and coordinate the plant-s budget, capital requests and internal reports, as well as additional reports required by Engineering and other members of management. Coordinate and track all plant cost reduction projects, plant work orders and appropriations. Act as central control for all plant forms, record retention activities, and divisional-issued drawings and specifications.
• Started out as Administrative Assistant to Plant Manager of Torrington, 1995-1996

Garment Manufacturer - Confidential,1988 to 1995

• Assistant to Human Resources Manager, 1994 to 1995
• Assistant Product Development Manager, 1991 to 1994
• Export Shipping Coordinator, 1989 to 1991
• Assistant to Production Control Manager, 1988 to 1989