HIGHLIGHTS

• BS degrees in Business Management and Microbiology
• Over twelve years experience with software development methodologies
• Managed a team that supported over fifty different software applications which included back-end web services, application program interfaces, internal management applications, and customer facing web applications - my team delivered over 90 of planned work, far exceeding departmental goal of 70 .
• As a contracted consultant, collaborated with Wells Fargo Banks executives to deliver a mortgage compliance rules testing framework ahead of schedule - led a team of contractors to develop tests for the framework
• Led an internal Think Tank team to develop a software platform that was submitted for a patent
• Elected Vice President of a state-wide non-profit organization - Implemented Google Analytics to include in marketing and communication reports presented to the board
• Have statistical analysis skills gained through completion of MBA courses
• Sarbanes Oxley business process documentation and internal auditing experience
• Completed Dale Carnegie: Leadership Training for Managers
• Hold an ISTQB Certified Tester, Foundation Level Certification

Technology

• Business intelligence: Google Analytics, CrazyEgg, internally developed ISC and source code tracking systems
• Requirements management: Mercury Quality Center, IBM Requisite Pro, Confluence, Microsoft SharePoint, Microsoft Visio
• Communication/Collaboration: Microsoft Office 365, WebEx, join.me, Google Hangout, Dropbox, Microsoft SharePoint, OpenOffice
• Database: Microsoft SQL Server Management Studio 2012, TOAD R
• Workflow management: Mercury Quality Center, JIRA, Kanban
• Automated testing: Selenium IDE, Quick Test pro, IBM Rational Functional Tester, AutoTester, Weblink Validator, IBM App Scan, Nessus Vulnerability Scanner
• Manual testing: HP Application Lifecycle Management, Mercury Quality Center,IBM Rational Functional Tester, Zephyr for JIRA, Firebug add-ons/plugins, Firefox Chrome Internet Explorer developer tools, Microsoft Excel

EXPERIENCE

Confidential

QA Lead

• Leading QA efforts for scrum teams working on a company-wide PeopleSoft Human Capital Management system upgrade
• Work with functional area leaders to develop scrum teams, develop working areas for scrum teams and establishing guidelines and procedures for scrum teams
• Collaborate with QA leads to streamline processes for gathering and reporting QA metrics to upper management and project teams

Confidential

QA Manager

• Selected to serve on company World Class QA Committee which was tasked to come up with a road map with action items to make the QA organization world class
• While leading the QA Best Practices Committee, discovered need then founded bi-weekly QA Manager collaboration meetings to improve QA communication across the company
• Served on the BA Best Practices Committee
• Mentored and trained Test Engineers - My team supported over 50 different software applications - each member averaged three deployments per week - we consistently delivered over 90 of planned work, far exceeding departmental goal of 70
• Worked with Development Managers and Business Analysts on estimating, scheduling and managing testing efforts
• Collaborated with development groups to gather requirements, develop test scenarios, document processes and complete deployment requirements
• Dedicated QA resource supporting a scrum team made up of six Software Developers, a Database Administrator, a Product Manager Liaison and a Scrum Master
• Used JIRA, Confluence and other JIRA plug-ins to estimate and manage work-flow
• Coordinated back-end and front-end system integration testing
• Performed back-end and front-end functional testing
• Executed automated regression tests and directed regression test bed development
• Web-based testing includes support of the latest two versions of Windows and Macintosh browsers Microsoft Internet Explorer, Google Chrome, Mozilla FireFox, Safari

Confidential

Senior IT Test Analyst

• Collaborated with executives in Mortgage Compliance and Finance to Develop a testing framework for the Mortgage Compliance piece of an organization-wide, service-oriented architecture project
• Led a team of contractors to develop targeted use cases and test data for the framework
• Used Mercury Quality Center for the requirements and testing repository

Confidential

Industry: Insurance IT Quality Assurance Analyst

• Significantly improved testing efficiencies by developing and implementing data backup/restore and merging procedures for mainframe regression testing
• Trained Quality Assurance Analysts on how to use the tools mentioned above
• Reduced the time it takes to complete test cycles by developing automation methods for various portions of the testing process
• Trained Quality Assurance Analysts on how to use automation methods for testing
• Became the divisional expert on applying data-driven software automation responsible for automating various labor-intensive computing processes
• Trained operational personnel on how to use data-driven software automation tools Was part of a select implementation team that was trained on the IBM Rational Unified Process Used Java, SQL, XML and HTML regularly Applied Tatham process improvement methodologies to IT system testing Sold divisional leaders on using remote Win XP computer clusters to improve testing efficiencies