Executive Summary:

• Over 7 plus years of industry experience in IT as a QA Test Engineer with expertise in manual and automated testing in different environments and platforms
• Federal government experience in EPA-Environmental Protection Agency, BLS-Bureau of Labor Statistics, Department of Labor DOL
• Excellent knowledge and closely worked with team in all phases in the Software Development Lifecycle SDLC and Software Testing Life Cycle STLC
• Experienced in the area of Software Application Development, Design, Testing, Technical Support, Networking, Telecommunications environment
• Experience in various types of testing such as Black box, Gray box, System that includes GUI Usability, Functional Regression, Integration, Boundary, Load, Volume, Stress, Performance, ETL testing and section 508 compliance Testing on various platforms in Client-server, web-based applications and experience in testing reports-based applications
• Experience in leading a QA team consisting of 6 plus members
• Proficient in analyzing Business/System Design Specification requirements
• Extensively designed test scenarios/test cases from Use cases, meeting notes, design mock-ups, and interviewed clients face-to-face
• Knowledge of working in Rational Unified Process RUP , Agile Iterative , Waterfall methodologies
• Working experience in generating and executing automated test scripts for System Testing using Quick Test Professional, Win Runner
• Proficient in using Test Management tools like Serena TeamTrack, Mashups, Mercury Quality center for Test Planning, Requirements Management, Defect Tracking and Reporting
• Solid experience in analyzing functional specifications and writing detailed test plans, test procedures, execution of test scenarios, analyzing the actual results against the expected results, creation of test data and automation of test cases
• Extensive knowledge in developing Test Data based on the business requirement and consulting Clients
• Good experience in Defect Management and Tracking through the life cycle of the defect, from analysis, assigning the defect, managing re-testing
• Assisted in developing Business Use cases from UML diagrams
• Expert at performing Back End Testing using SQL Developer in Oracle Database
• Strong ability in communication between technical and Business End-Users at the same time, under pressure in fast paced environment
• Self motivated, analytical, Enthusiastic, Goal oriented, Team Player, and posses can-do attitude

TECHNICAL SKILLS:

Testing Tools: Serena TeamTrack, Serena Mashups, Quick Test Professional, Win Runner, Test Director, Quality Center, Load Runner, Clear case, Clear Quest, Bugzilla, JIRA, Confluence, Atlassian suite, Selenium.

Languages/Web

Technologies: C, C , C , SQL, VB.Net, ADO.NET, SOAP, Java, J2EE, Perl, SQL,

PL/SQL, HTML, XML, JSP, VB, TSL, 4Test, VBScript, Unix Shell scripting, ASP, JavaScript, VBScript, IIS, Apache

Tomcat

Databases: DB2, Sybase, Oracle 11g R2, 10g /9i/8i, Oracle SQL Developer 3.0, SQL Server and MS Access

Reporting/CRM tool: In-house developed ETL tools, Remedy, CSR tools, SQL Server Reporting Services, Siebel CRM7.5

Operating System: Windows NT/2000/XP , Vista, UNIX Solaris / Linux

Work Experience:

• Confidential Data entry and Registration and reporting system. The primary goal of the project was to assure the data integrity issues of the existing application which was redesigned and migrated from Oracle Forms to Apex.
• Confidential acronym stands for Data Reporting Tool. DART's vision is to allow the client to easily access and utilize their data from a single browser-based portal to support their policy making and regulatory missions. DART aims at providing a single browser-based portal for internal staff to access, query, analyze, and report on data from any number of programs handled by the department.
• Confidential Moderated Transaction System EMTS has been developed to screen the transactions between producers, importers, exporters, obligated and non-obligated parties.
• Confidential application which includes the core modules for file maintenance process such as Loading files into the database, Parsing the files, Validation of parsed data and APEX pages to view or correct data, and reports to view and search the raw data.

Responsibilities:

QA

• Played a vital role as the sole QA Analyst in the system testing and Database testing of the Apex based application with Oracle database
• Performed Requirements gathering and requirement analysis, Document clear and complete requirements for all the stakeholders
• Understanding of current system and prepared program work flows and application work flows related documents
• Performed data base testing using Oracle SQL Developer 3.0 and tested the backend Oracle 11g Release2
• Prepared, Tested maintained and documented the Test plan, test cases and test results.
• Performed and managed the whole testing process.
• Complied with and maintained strict adherence to prescribed guidelines, procedures and processes
• Performed requirements analysis techniques such as Client interviews, Joint Application Design, Created Use cases, Software requirements specifications, Business rules, Meeting Minutes.
• Prepared Testing Prototypes, Software requirements specification, Performed System testing and user acceptance testing.
• Responsible for reviewing, analyzing, eliciting, specifying, validating/verifying, and managing the system needs of the project stakeholders, including customers and end users.
• Serves as the liaison between the project stakeholder community and the software development team to provide accurate requirements
• Critically evaluate the information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a more general understanding, distinguish presented user requests from the underlying true needs, and distinguish solution ideas from requirements.

System Administrator in support and Maintenance:

• Responsible for daily network monitoring tasks
• Trouble shooting the patch panel and switch related issues
• Maintained the LDAP server using the Apache directory studio
• Check the database status, disk space on the drives
• Check the database incremental and full backups
• Cleaning expired database archive logs
• Cleaning expired Oracle backup files
• Monitor and Check system tape and image backup status
• Update Symantec antivirus definitions on the network periodically
• Assist in full backup tape rotation
• Server, SAN, Tape library, FC Switch, UPS health check

Environment:

• Development: Oracle Application Express APEX 3.2, 4.1
• Database: Oracle 11g R2,
• Database Tools: TOAD v.10.5, Oracle SQL Developer Data Modeler 3.1,
• Server: Microsoft Windows Server 2008 R2,
• Backup: Symantec Backup Exec v12.5,
• Microsoft Office Visio 2003, Bug tracker 3.2
• Other in-house Web and windows based applications, IE 7 and CRM tool,
• Waterfall test methodology and Agile environment

Confidential web-based intranet application designed for managing monthly Local Area Unemployment Statistics Confidential . This application automates the process of creating Monthly employment and unemployment estimates.

• QA lead for a team of 6 members in Acceptance testing of a JAVA based application with Oracle database
• Performed and led tests of software to ensure proper operation and freedom from defects
• Created Acceptance test plans, test cases and test scripts for each module to cover functional specifications and system requirements
• Prepared and went through the checklist and Risk list before and after the release of the application on a periodic basis
• Worked directly with QA manager, Trained and mentor client and other team members
• Managed Issue and Defect Tracking, Change Request Tracking process throughout the life cycle of the project using SERENA TeamTrack and Mashups-Issue Management Systems
• Performed GUI testing, Database testing, Integration testing, Regression testing, Performance testing and load testing.
• Contributed significant ideas toward the enhancement and/or modification of designs to improve the product
• Coordinated with the team responsible for Section 508 compliance testing
• Complied with and maintained strict adherence to prescribed guidelines, procedures and processes
• Analyzed and reported test results and reported on defect resolution.
• Actively participated in meetings and walkthroughs with the team responsible for the initial technical review and validation of requirements using SharePoint
• Devised and implemented testing protocols for Acceptance testing effort from the early stages of the testing
• Defined Acceptance test benches interacted with the design and development teams and conducted all phases of testing and documented test results
• Participate in peer design review meetings, perform simulations and network firewall testing
• Performed different user levels testing such as National, Regional and State levels
• Performed software verification, validation, resolved design issues, and run system tests
• Analyzed and evaluated the system requirements thoroughly with the client
• Document all possible result expectations, according to the changes in requirements
• Regression tested and ensured the validity and compliance of the system with other associated applications
• Essential part of the team which was point of contact for the feedback regarding issues, problems and errors encountered during Beta testing
• Helped the team to identify numerous system deficiencies that needed to be corrected, before and after the deployment
• Understand all software lifecycle stages, and used testing concepts to find and solve real-time software problems
• Assist in recreating problems and identifying workarounds for Customer Support
• Performed Database testing by executing SQL queries and verified successful database results.
• Analyzed functional requirements to determine software application testing requirements and created and maintained test traceability matrix.
• Applied quality assurance principles based on the needs of the project and business.
• Worked with key stakeholders for defect analysis and updated into Defect Tracking System.
• Played an essential role in the application Go, No-Go decision making team

Environment: Serena Business Mashups 2009 R 3.01, Serena Team Track 6.6, Citrix Program Neighborhood, MS Visio Professional 2007, Rational Requisite Pro2003.06.12, Object Oriented Programming, Java SE-6, Oracle 10g, TOAD v.10.5, Sybase 15.0.3, MS Access 2007, IE 7, 8, VB Script, Unix, Oracle Web Logic Server 10.3, Share Point Services 3.0, PVCS Version Manager v.8.4.1, Other in-house Web and windows based applications, CRM and CS tool and RUP methodology.

• The fundamental goal of the project was to enhance the robustness of the application
• The project was to test the web based application, which enables the customer service representatives to access the account via Internet.

Responsibilities:

• Maintained the project in QC by adding and updating requirement and test cases
• Responsible for meeting the project dates and deadlines
• Coordinated between developers application support team who were system testing the reports
• Involved in installation and maintenance of Quality center 9.0
• Responsible for QA verification of every migration from development to test and test to UAT
• Designed and maintained the work flow of reports and defect remediation
• Participated and contributed to strategic QA planning
• Created test cases, test scripts as per the requirement documents
• Created VB scripts for generating customized reports
• Used Check points, Reusable Actions, descriptive Programming, Object Repository, Functions and Recovery scenario in QTP
• Created Business Flows using Visio to give the weightage for the test cases
• Integrated Quality Center with Quick Test Pro and maintained the test cases and scripts
• Used Quality Center for generating Requirements, test plan, and test sets and for reporting defects
• Involved in User Acceptance Testing UAT
• Performed Universe level testing using SQL scripts data validation
• Performed Functional, smoke, Usability, Comparability and Regression testing
• Provided training to technology associates in QA methods, testing techniques, test planning, installation and use of automated testing tools, defect tracking software and best practices
• Good experience in Defect Management and Tracking through the life cycle of the defect, from analysis, assigning the defect, managing re-testing
• Followed the defect status information, reporting and ensuring the defects are closed out
• Created, customized various defect reports necessary for transparent communication to management

Environment: Quality Center 8.2/9.0,QTP 8.2/9.0, Load Runner 8.0,SQL Server 2000, DB2, Java ,VB, VB Script, Oracle, VSS, ASP.Net, ADO.Net, Visio 2000, IE 6.0, Siebel CRM7.5, Unix, Windows 2000

Confidential testing and provided innovative contact center support, technology solutions, and consulting through continuous strategic alignment with clients, Commitment to team member development, Results-driven flexibility Operational excellence

Responsibilities:

• Support networking/communications suite related to Verizon Internet connectivity for supported operating systems Microsoft Windows 95, 98, 2000, ME, XP, NT 4 0 Apple Macintosh v8 6 to 9 x and OS X
• Identify hardware resource conflicts within the Subscriber's computer and refer the Subscriber to appropriate manufacturer for resolution, Assist the Subscriber to install and uninstall Verizon-provided hardware and related software and drivers
• Maintain the computer's operating system so that it supports Internet connectivity and Verizon-provided hardware and software, Advise if a Subscriber's computer meets Verizon's listed minimum requirements for Internet service
• Read and understand all visual indicators of all Verizon-provided Customer Premise Equipment CPE to determine the status of its functionality, Perform DSL troubleshooting of Subscriber's computer and resources as defined by Verizon
• Troubleshoot to detect and correct configuration problems in the Operating System and the Point-to-Point Protocol over Ethernet PPPoE Software and Customer Premise Equipment
• Interact with Verizon's call tracking system to determine Subscriber's DSL Account and integrate previous ticket history and troubleshooting in order to diagnose and resolve the current problem, Provide the subscribers with accurate and timely information using number of tools and resources
• Utilize Verizon's knowledge base, internal resources and online tools in order to provide accurate, consistent, and timely responses to Subscriber inquiries

Environment: Microsoft Windows 95, 98, 2000, ME, XP, NT 4 0 Apple Macintosh v8 6 , 9 x and OS X Help Desk, knowledge base, Problem/solution research engine, Remedy Trouble Ticket Tracking/Logging System, Customer account and ticket history-data base, Note mill, SSP-Strategic Solution Platform, Net way Automated DSL Network Circuit Test-Line Test ADNT , Customer Information Tool, White Board CSR Tools, Verizon Tele Products VTP Tool , MSN Customer Service Portal CSP Tool