Hardware Test Engineer Resume Profile Durham, NC - Hire IT People

TECHNICAL SKILLS

Software

Windows NT 4, Server 2008 2012, XP, 7

Mac Os X

Linux Flavors: Ubuntu, Red Hat, openSUSE

VMware ESX, ESXi

Microsoft Office

Lotus Notes

Adobe Acrobat

Adobe Creative Suite

Joomla CMS

Case Management Software

Expertise

WORK EXPERIENCE

Confidential

Hardware Test Engineer

Product validation and integral functions testing of System x and Blade Center products
Linux Windows installation/configuration and terminal commands
L2 network configuration, deployment and troubleshooting
Hardware/software debugging
Designing, improving, and executing tests plans
Recording, tracking and verifying defects
Linux Windows hardware configuration, driver installation, Linux package management
Task Automation: Python Bash Batch programming scripting

Confidential

Technical Support Specialist

Diagnose and troubleshoot hardware/software connectivity issues on Windows, and proprietary software platforms
Provide support resolution of connectivity issues with USB and serial peripherals photo printers, scanners, bar code readers, and CD/DVD hardware
Provide inbound outbound customer support, case management and data entry
Technical document authoring of knowledge base
Adhere to all service level guidelines
Consistently display superb response and resolve on-call rates while maintaining excellent customer service and above average metrics

Confidential

Field Technician

Installed and connected LAN switches and hubs, thin clients, Windows PC systems, and proprietary software
Configured TCP/IP and virtual private network conversions
Diagnosed and resolved hardware and software connectivity issues to WAN
Provided highest level of accuracy with shortest on site time