Technical Skill Inventory

Work Experience

Confidential

Senior Deployment/Systems Engineer

Develop and test automated scripts and automated software conversion processes for distributed software deployment to Point of Sale terminals. Execute deployments to distributed systems. Remotely troubleshoot, identify, analyze, and solve problems at customer sites for POS hardware, software, and telecommunication related issues. Develop and test processes to monitor and report on the progress of terminal conversions. Develop and test multiple end user scenarios Provide end user support and troubleshoot deployment conversion issues quickly. Develop and document procedures and processes Train and guide junior level systems engineers.

Confidential

QA Engineer

Establish documentation of the latest online banking process flow via MS Visio which will be used as a baseline for the upcoming rollout of online banking software and retail POS. Participate in daily scrum meetings within agile-based environment. Statement of work evaluation prepared by third-party vendor providing the out-of-the-box solution. Act as liaison between online business clients and IT associates with third-party vendor. Provide security recommendation for login and transaction processing. Test case creation based upon business and functional requirements.

Confidential

Systems Support Analyst

Evaluating business unit and end user requests to determine whether they are new or production issues. Responding to end-user questions, develops and executes test scripts for user acceptance and disaster recovery environments along with reviewing and analyzing test results. Utilized HP Quality Center in maintaining defects found in testing efforts. SharePoint administrator for personal online banking group. Maintained group access, set up of alerts to monitor document use. Served as Business Central Administrator. Monitored online banking user access, resetting of passwords, security questions and daily audit logs. Working with technical staff on current and new system modifications, testing modifications to ensure they meet defined requirements, participating in sessions to collect requirements from the business and end user groups as well as prepare, distribute, and present system documentation to end users in addition to preparing ad-hoc reports. Mobile technology support over Android and IPhone environments using online banking. Responsible for handling confidential and otherwise sensitive information. Participating from beginning to end in the systems development life cycle and/or the operations support model. Receives the initial request from a business unit or end-users, assists in defining need/request within the current application or system, participates in sessions to develop solutions among end users and technical staff, reviews options, participates in the definition of issues and associated risks, and finally participates in the design and testing of the ultimate solution. Assist in account, balance, and data reconciliation in situations where customers are being impacted and production is being delayed and assist in notifying technical staff. 24/7 on-call rotational support. Report development using TOAD DB2 version 5.0

Confidential

Business/Systems Analyst

Serves as Release Manager of the various web-based applications using JAVA, .Net and C using both Agile and SDLC terminologies. Perform feasibility assessments and cost analysis to determine if application enhancements and new development would benefit Wachovia in the long term. Project Manager and primary support of Master Mortgage application that will save Wachovia 4.5 million dollars annually. Project Manager and systems analyst of Wachovia's Capture Application which includes managing System Test, User acceptance, and deployment Serve as liaison between Retail Imaging Development Group and Wachovia Business by transforming business requirements into business solutions. Utilized MS Project in the handling of resource assessment, budgeting, and milestone tracking. Served as backup FileNet administrator to monitor application requests coming from Wachovia's Novell NetWare shell such as file access, printer access, name management, security, and file synchronization. Develop and execution of various statement of works which specify the purpose, impacts and risks along with the overall projected cost of projects during the entire software development lifecycle. Perform Standard Integrated Testing SIT against systems requirements and design. General coordination with business users during User Acceptance and Disaster Recovery Testing Building and deployment of deployment plans based on Wachovia Configuration Management Standards along with serving as Compliance Administrator Utilize Harvest 7.1 software in source control management. Ran SQL scripts using SQL 2005 in the creation of Document Data type folders for mortgage document storage within FileNet database. Development of Extraction scripts of insurance data via SQL 2005 and Oracle version 10g to third party mortgage vendors.

Confidential

Systems Developer Contract

• Performed disaster recovery analysis along with business impact analysis before signoff of business requirements of FLPS application.
• Utilized Remedy in the tracking of defects in system/unit testing.
• Used HTML along with Cascading Style sheets in creating quality reporting templates. AMCO Automated Systems, Senior Software Engineer / Business Analyst Contract , 02/2005 10/2005
• Database Administration using TOAD and SQL Server 2000
• Gathered technical, functional, and data modeling requirements using the problem, resolution, outcome approach.
• Performed ad-hoc testing over UNIX environment to ensure expected and actual results matched. Performed code revision if there were discrepancies between expected and actual test results over Novell networking environment.
• Performed feasibility studies to ensure that software requirements would benefit both the company and the customer.
• Development of software for handheld meter reading devices for public utility companies such as Progress Energy and Washington Gas/Electric over Windows CE environment using Visual Basic .Net. Each public utility saw a considerable decrease in their insurance premiums and increased production with less manpower and keeps them in pace with the latest technology. Source code control was handled using Microsoft SourceSafe.
• Initiated Blue tooth technology in the usage of handheld reading equipment.

Business System Analyst/Programmer III

Confidential

• Served as project manager of various software development projects utilizing all aspects of the software development life cycle.
• Requirement analysis
• Business need analysis
• Budget analysis to assure that funds will be available throughout the entire development
• Feasibility Study
• Disaster Recovery analysis
• Database administration of various databases setting up data tables and establishing primary keys along with setting table constraints using Oracle clients 7 thru 9i and SQL Server 2000.
• Developer of E-Password Reset EPW , a Visual Basic/Java based application that automatically handles all the password resets to the many systems United States Postal Service owns. Upon deployment of EPW, support personnel were not needed therefore saving USPS approximately one million dollars annually.
• Performed security analysis of code, written in Coldfusion version 7 and Java to decrease security vulnerability
• Development and implementation of USPS's PostalOne application that was written in Coldfusion and Java. Saved USPS two million dollars in revenue annually.
• Served as a developer in the creation of Injury Compensation and Performance Analysis application ICPAS that manages approximately 100,000 employees that has been injured on the job within the past seven years. The application saved USPS a half million dollars annually after the first year of deployment. ICPAS was written in Java on the front end with an Oracle 8i client backend. Routinely ran injury reports using Coldfusion technology using Oracle Reports.
• Served as developer and technical lead of Medical Assessment Program, a pre-employment process, monitored by USPS Human Resources, records the employees' medical history and determines if he/she is medically suitable for the designated occupation. The MAP application is used nationally over eighty-five districts along nine different areas and in turn cuts down USPS pre-employment costs by seventy-five percent. MAP was originally written in VB6 but was converted to Java with an Oracle 8i client.
• Transitioned all personnel forms from the Mainframe to object-oriented environment using Visual Basic .NET and Javascript, saving the company tons of revenue and more user-friendly application.
• Conversion of Career Development Tracking application from an Access97-based application to Oracle for faster execution.

Confidential

Systems Programmer/Engineer

• Supported e-commerce applications using Visual Age Java over a Linux environment.
• Performed beta, functional, and regression testing of web based Orion application that was used in languages NLS such Chinese, Taiwanese, German, Dutch, Spanish and English. Managed a ten-person software build team.
• Huge contribution in development of the Control Management Version Control tool used to download various source codes from the development group to the build group over a Novell network.
• Often used Linux to support UNIX-based applications.