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Qa Analyst-iii Resume Profile

NC

Profile:

  • 12 Yrs. of IT industry experience as a PM/TL/Principal Consultant/Sr. System Analyst encompassing a wide range of skill sets, roles and industry verticals.
  • Experienced Business Analyst/System Analyst/PMO with experience in diversified industrial sectors including Healthcare and Telecommunication domain.
  • Possess excellent knowledge in Project Management, IT PMO management, Stakeholder management, Resource Management, Vendor Management, Improvement process, Risk Management and Quality Management, Production Support, Incident/Ticket management and Escalation support management.
  • In depth knowledge for system requirements, analysis, design, development, reporting, customizations and implementation of software applications and is proficient in analyzing and translating business requirements to technical requirements and architecture.
  • End to end customer/client Interaction on a daily basis which involves activities like high escalation resolution, timeline, Root causes Analysis, negotiation and project deliverables.
  • Hands on experience with different types of SDLCs including Waterfall, Agile Model.
  • Very good experience in Project Management tools like SCME, MS-Project.
  • ITIL-V3 Foundation Certified from APMG-International and has over 3 years experience in Project Management.

Skill Set:

Tools : NASCO claim system 3270 Model Office/Production , eFDE, Blue2, Claim Admin CA , HIQK, HEHK, EEC, HURK, TPOL, PDM, HP Quality center- Mercury, Rational Clear Quest CQ , INFOMAN, IAMPS, AOTS, Plan view, Claims system, SharePoint, MS Project

Languages : COBOL, JCL, C , Visual Basic, Java, SQL

Database : IMS, DB2, SQL, Sybase

Front End : ISPF, NASCO-Mainframe, Visual Basic, HTML, JSP

BI/DW : Brio, Hyperion

Scripting : Shell Script, JCL Script,

Methodologies : SDLC, Function Point Analysis, Waterfall, Agile, ITIL, CMMI, PMI Framework

Processes : OPAL On Demand Process Asset Library , QMS

Professional Experience:

Confidential

QA Analyst-III

Responsibilities:

  • Multiple focus areas have been identified within WIP in order to achieve the overall goals of the project. The tracks being focused on by WIP are:
  • The End-to-End Operating Model
  • Solutions Mapping Systems SMS
  • Membership, Benefits package
  • Incentive Management Tracking IMT
  • Process Evaluation both Business and IT
  • IT Development, Enhancement, Fixes
  • Report and Metrics Definition and Scheduling
  • List of Quick Hits Prioritized by Potential Business Value, Time to Implement and Cost
  • Additional evaluation rules or rule changes will be added to the IMT and SMS libraries
  • Benefit Shift Rules
  • Reporting Rules
  • Blue Point Rules
  • Rewards Rules

Confidential

Assignment 2 worked as System Analyst-III

Environment: NASCO Claim Processing System 3270, eFDE, HIQK, HEHK, HURK, EEC, TPOL, PDM, BLUE2, Claim Admin CA , MS-Project, MS-Access, Outlook, SharePoint, Excel, Word, PowerPoint.

Responsibilities:

  • Lead Analyst ITS Enhancements Evaluation, Analysis, Test Planning, Test design, Test execution
  • Development of Execution of Test Strategy, Test Plan and Test Schedule.
  • Multi-Plan Testing Responsibilities
  • Data gathering for test efforts.
  • UAT for the logic before implementing in Local and Production environment.
  • Working NASCO Edits and Investigated Blue Card Issues, tracking Production support issues.
  • Engaged in daily team meetings with NASCO to ensure findings and recommendations met goals and expectations.
  • Recommendation and writing NASCO CSRs Change Service Request for the change in service and gave it to team to get the impact on the project and effort required to implement the change.
  • Responsible for Implementation and Post Implementation duties.
  • Responsible for requirements and functional architecture analysis
  • Analyze risks, establish contingency plans and identify trigger events and responsibility for initiating mitigating action.
  • Generate status reports, documentation and tracking project milestone.
  • Engaged with Kickoff meeting with the Sr. Management.
  • Work with internal business groups on process improvement projects
  • Participated in workgroups to ensure activities are on track

Confidential

Sr. Business-System Analyst

Environment: NASCO-Mainframe 3270, HIQK, HEHK, EEC, HURK, TPOL, MS-Access, Planview, Outlook, SharePoint, Excel, Word, PowerPoint.

Responsibilities:

  • Work with Subject Matter Experts and Stakeholders to Gather, Analyze and Document all Business and Non-Functional Requirements for the project.
  • Analyze risks, establish contingency plans and identify trigger events and responsibility for initiating mitigating action.
  • Conducted in depth analysis and validation of WellPoint-plan specific processing based on an assessment conducted by NASCO.
  • Extracted / Tested in Model Office with test data
  • Supported WellPoint with review of selected categories that drive logic within the NASCO system by utilizing spec-view and CSR's and GENO tables.
  • Review the Hard coded and business requirement within the stated application to identify ICD9 Diagnosis and Procedure Surgical Code hard coded values and logic.
  • Responsible for mapping ICD9 to ICD10 diagnosis and surgical procedure codes.
  • Prepare a remediation recommendation of all impacted NPS objects and logic
  • Recommendation for NASCO CSRs Change Service Request for the change in service and gave it to team to get the impact on the project and effort required to implement the change.
  • Actively Part of the testing team for the ICD10 testing for numerous Groups.
  • Conducted regression testing for ICD9 claims using HIQK, HEHK, EEC.
  • Test cases for Specific scenarios test ICD9 claim with ICD10 qualifier.
  • Engaged in daily team meetings with WellPoint to ensure findings and recommendations met goals and expectations.
  • Performed Data Analysis and Data Mapping using SQL queries.

Confidential

Project Manager

Environment: Waterfall methodology, Java, JSP, J2EE, Sybase, UNIX, Telecom Services IP, FR/ATM, PL , Rational Pure Coverage, Rational Purify, Rational Rose, Requirements Management Tool RMT , Rational Clear Quest CQ , SCME, AOTS, IAMPS, TARGETA, USH, Remedy, HP Quality center- Mercury.

Responsibilities:

  • Responsible for leading a small project team team of engineers in delivering solution to our customer in the Telecom sector.
  • Responsible for understanding the whole application and preparing a feature Traceability Matrix to scope out the project in order to aid the team to make an estimate on the effort and time required to build the application.
  • Worked with Subject Matter Experts and Stakeholders to Gather, Analyze and Document all Business and Non-Functional Requirements for the project.
  • Managing Production support, Ticket management, Incident management, Change Management, Release management and SLA consumption.
  • Managing all project risk levels develop appropriate contingency plans and pro-actively identifies changes to eliminate future occurrences. Maintain monthly reporting on Risk Programs.
  • Identify opportunities for the improvement process and makes constructive suggestions for change.
  • Responsible for effective communication between Business Analyst, Test Engineers and the customer. Provide direction to the team and regular project status to the customer.
  • Project management related responsibilities like planning, estimation, resource utilization, dashboard reporting, SLA tracking etc.
  • Managing onsite/offshore delivery and client team.
  • Reporting on all PMO financial reports and variances reconciliations for claims submission.

Confidential

Environment: Waterfall methodology, JCL, COBOL, BRIO, HYPERION, VB 6.0., INFOMAN Change Management tool , Clear Quest, Planview tool, EDI claims, Payer portfolio, Planview, ILC Claim systems.

Responsibilities:

  • Analyzing and development of code as per the customer requirements of the Change request and preparing Analysis document and Impact Analysis.
  • Involving in production support activities Solving production job abends and solving any production issues meeting the service level agreements .
  • Perform Unit Testing of the code to confirm the correctness of the code and debugging the code for any issues using DEBUG Tool to check which part of the code is giving problem.
  • Experience with Claims, enrollment, eligibility verification for members and providers, benefits setup, and backend payment cycle.
  • INFOMAN - handling change management tool for Users by managing tool Access Authorization/Modification in privilege class, Setup for new Privilege class and functionalities.
  • Involved in estimation of work effort, analysis design documents.
  • Coordinating between offshore and onsite members.
  • Managing Planview tools- creating profile, mapping tasks, new modules, project PV IDs, Time-sheet/hours tracking etc.
  • Extract data from the Planview tool and preparing various metrics Reports efforts hour submission in the system and sharing with the Sr. Management which contains all Account and Work items against which team has recorded hours.
  • Project hours charged against project-specific Planview ID which is broken down by Directors, who approved different components of project FTEs for the same project .
  • Manage new business addition process to the existing business of Empire BCBS.
  • As a Quality coordinator, ensure that all the quality goals are met for the team and to drive team members towards organization objectives and improve Customer satisfaction.
  • Responsible for effective communication with the customer. Provide day to day updates to the project Manager and regular project status to the customer.
  • Adhered to the established Quality Procedure for the team ensured that quality goals are met.

Confidential

Environment: TSO/ISPF, COBOL-2, JCL, VSAM, INFOMAN

Responsibilities:

  • Analyzing and development of code as per the customer requirements of the Change request and preparing Analysis document and Impact Analysis.
  • Involved in production support activities Solving production job abends and solving any production issues meeting the service level agreements .
  • Perform Unit Testing of the code to confirm the correctness of the code and debugging the code for any issues using DEBUG Tool to check which part of the code is giving problem.
  • Production issues, tracking and resolution.
  • Worked towards offshore and onsite model.
  • Closed the gap and implementation new processes so that team became compliance to audits.
  • Maintaining new tasks, activities mapping to project work-items over ILC system.
  • INFOMAN - handling change management tool for Users by managing tool Access Authorization/Modification in privilege class, Setup for new Privilege class and functionalities.

Confidential

Supply Chain Coordinator

Environment: Windows2000, CICS Mainframe - Purchase Order application Tool, MS Excel, Pivot, MS Word, MS Power point.

Responsibilities:

  • Responsible to support IBM internal and external requirements for hardware, software and services by selecting core and leveraged suppliers that provide optimal cost, quality and delivery.
  • Responsible for supporting procurement activities including Purchase Orders, multiple high value/risk commodities, critical technology.
  • Communicate activities/ progress to Procurement Managers, Buyers and Internal clients IBM business Units .
  • Comprehensive supplier quality measurement process based on which suppliers are evaluated for their status with IBM.

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