Quality Assurance Tester Resume Profile Dublin, OH - Hire IT People

Professional Experience

Confidential

Quality Assurance Tester

Provided consulting technical and operational services to the Release Management and TDM teams
Supported TDM enterprise effort to establish a standard test data set using IBM Optim TDM mainframe tool across multiple projects and applications
Worked with automation tool written in REXX language to streamline Optim test cases
Manual integration, UAT, and regression testing of web based release management application
Found and reported previously overlooked defect in application that had been allowing users to bypass acceptance process
Prepared detailed documentation of test processes and results for testing team
Organized previous years financial data into easily understood Excel pivot tables and charts
Participated in Agile daily standup meetings

Confidential

Senior Customer Service Engineer

Provided resident technical support of high speed mail inserting and sorting equipment
Experienced with hi-speed cameras, servo motors, photo cells, and tracking software
Assisted with installation, support, and upgrades of multiple operating systems
Prepared monthly usage and efficiency reports from XML data
Used Mercury Test Director 8 and then Quality Center 9.20 to log and track defects

Confidential

Service Team Supervisor

Recruited, hired, trained, and supervised technical team of 15 direct reports
Assessed team's developmental requirements, established training objectives, and coordinated activities to achieve them
Worked with developers and engineering to install and test machine control software enhancements
Participated in daily customer meetings
Organized and led meeting with technical team on a monthly basis
Assisted with lean/six sigma methodology to improve efficiencies and maintain 99 uptime

Confidential

Associate Customer Service Engineer