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Quality Assurance Tester Resume Profile

Dublin, OH

Professional Experience


Quality Assurance Tester

  • Provided consulting technical and operational services to the Release Management and TDM teams
  • Supported TDM enterprise effort to establish a standard test data set using IBM Optim TDM mainframe tool across multiple projects and applications
  • Worked with automation tool written in REXX language to streamline Optim test cases
  • Manual integration, UAT, and regression testing of web based release management application
  • Found and reported previously overlooked defect in application that had been allowing users to bypass acceptance process
  • Prepared detailed documentation of test processes and results for testing team
  • Organized previous years financial data into easily understood Excel pivot tables and charts
  • Participated in Agile daily standup meetings


Senior Customer Service Engineer

  • Provided resident technical support of high speed mail inserting and sorting equipment
  • Experienced with hi-speed cameras, servo motors, photo cells, and tracking software
  • Assisted with installation, support, and upgrades of multiple operating systems
  • Prepared monthly usage and efficiency reports from XML data
  • Used Mercury Test Director 8 and then Quality Center 9.20 to log and track defects


Service Team Supervisor

  • Recruited, hired, trained, and supervised technical team of 15 direct reports
  • Assessed team's developmental requirements, established training objectives, and coordinated activities to achieve them
  • Worked with developers and engineering to install and test machine control software enhancements
  • Participated in daily customer meetings
  • Organized and led meeting with technical team on a monthly basis
  • Assisted with lean/six sigma methodology to improve efficiencies and maintain 99 uptime


Associate Customer Service Engineer

  • Onsite technical support for BOWE Bell and Howell high speed mail inserters
  • Performed PM inspections and repairs
  • Worked in a high pressure mailing environment with strict SLA requirements

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