We provide IT Staff Augmentation Services!

Senior Quality Analyst Resume Profile

CO

PROFESSIONAL SUMMARY

Goal-oriented, self-motivated and outgoing Quality Analyst and System Administrator with over 10 years of diverse professional experience in automation/manual testing for web-based and client/server application in the field of Mortgage, Banking, Health Care Hospital, Insurance and Publishing Industry/Domain. Possess extensive experiences, skills and great understanding in all phases of Software Development Life Cycle SDLC methodologies such as Agile, Waterfall, Rational Unified Process RUP and Testing Life Cycle STLC . Solid experiences in analyzing in-depth of the requirements with Business Analysts BAs and defining Test Strategies by creating Test Plans and Test Cases with Technical IT Team and/or Line of Business LOB Team to determine Test Schedules and Test Environments. Demonstrated experience in developing and executing Test Plans by proven diagnostic and bug tracking skills in performing Unit Testing, System Integration Testing SIT , User Acceptance Testing UAT , Regression Testing and Performance Testing. Hand-on experiences working with various tools such as Blueprint Requirements Center, Selenium IDE/WebDriver, Quick Test Professional QTP , Quality Center QC and WebStar/WebTeam for requirements traceability, testing and defect tracking. Excellent communication and interpersonal skills resulting in long lasting relationships with team members, stakeholders and end-users. Experienced working under pressured with diverse groups and individuals, and capable of multitasking independently.

SPECIFIC EXPERTISE

  • Comprehensive knowledge and skills in all phases of Software Development Life Cycle SDLC , Software Testing Life Cycle STLC and Bug Life Cycle
  • Great understanding of QA Methodologies such as Agile, Waterfall
  • Extensive knowledge of all level type of testing such as unit, integration, system, acceptance, regression
  • Experienced defining Testing Strategies by creating Test Plans and Test Cases to determine the Test Schedules and Test Environments
  • Solid experience in writing Test Cases by analyzing testing basis, such as Functional and Non-Functional Business Requirements along with Technical Specifications, such as detailed design, process flow diagrams, flowchart diagrams and other different specification Design Techniques
  • Hand-on experience with Testing Management Tools like Quality Center QC to manage and create test plans, test cases and report defects. Also utilize the Automation tools such as Selenium IDE/WebDriver Frameworks and QTP to test GUI web services with Internet Explorer, Firefox and Chrome and mobile environment with Android and iOS
  • Extensive knowledge of Mortgage and Banking Industry's applications such as Fidelity's Products Mortgage Servicing Package MSP and TouchPoint Sales Servicing TSS , Salesforce.com, Customer Care Workstation CCW
  • Experience automation testing Develop and maintain Selenium WebDriver Frameworks using JAVA to Develop test harnesses for API testing and work with debuggers
  • Experienced with cross-platform testing of mobile applications in different devices and OS iOS, Android, RIM along with extensive front-end GUI using software emulators
  • Extensive writing knowledge of MS Access - SQL queries against to generate Readiness Report, Requirements/Test Cases Traceability Metrics, Execution Detail and Defects Reporting
  • Excellent communication and interpersonal skill with strong analytical skills, problem solving skills and capability in building relationships with the stakeholders, client and IT department
  • Cross platform experienced in System Administration including analyzing, designing, installing, maintaining, and repairing hardware, software, peripherals, and networks. Superior Troubleshooting and Technical Support abilities with migrations, network connectivity, security, and backup applications
  • Fantastic ability to learn new material quickly, experienced working under pressure with diverse groups and individuals, and capable of multitasking independently

SKILLS

Operating Systems:

Windows 9x/XP/ 7/8, Server 2000/2003/2008/2008 R2/SBS, Mac OS

Hardware

Servers, Direct Attached Storage, NAS, iSCSI, Miscellaneous PC Hardware, IDE/SATA Hard Drives, SCSI Devices, Barracuda Web Filter, Barracuda Spam filter

Software

Microsoft Office Suite Excel, Word, Outlook, Power Point, Project, Visio, OneNote, Access, SQL Server , Microsoft Exchange 2003/2007/2010, SMTP, POP3, Microsoft Office SharePoint 2007/2010/Services 3.0, Windows Server Update Services WSUS , Windows Server Hyper-V, VMware Server, Microsoft DPM, Symantec VERITAS Backup, Symantec Antivirus/EndPoint Protection, TrendMicro Antivirus, FTP, MRTG, Solaris Orion, VNC, Microsoft SQL Server 2000/2005/2008, Terminal Service, Remote Desktop Services, PowerShell Script, Adobe and Lotus Note

Programming Language

Java, C, C , Visual Basic, ML, Assembly

Networking

TCP/IP, DHCP, DNS, Telnet, routers Cisco IOS , switches, firewalls Cisco PIX, ASA / SonicWall , cabling, Cisco VPN Concentrator, Cisco Wireless Controller, Cisco Access Point, LAN / WAN, TFTP

Requirement Tool

Test Director/Quality Center/ALM, Rally

Mobile OS

Android, iOS

Testing and Defect Tool

Test Director/Quality Center QC /ALM, Selenium IDE/RC/WebDriver/Grid, WebStar/WebTeam Application

Industry Domain and Application

Mortgage/Banking: Fidelity Lending Portal Products Mortgage Servicing Package MSP , Passport Queries and Touch Point Sales Servicing TSS , Salesforce.com, Customer Care Workstation CCW

Publishing: SuperTool, Shepard, SchemaLogic, HPTaxonom and Concept Searching

Health Care/Hospital: GE PACS, QuadraMed MedRec Millennium, NextGen

Spoken Languages

English, Malay, Chinese Dialects: Mandarin, Cantonese

Organizational:

Details-Oriented, Team-Oriented, Service-Oriented, Time-Efficient Adaptive

PROFESSIONAL EMPLOYMENT HISTORY

Confidential

Scrum Mobile Lead Quality Analyst

  • Agile Methodology is followed. Tasks that involved such as story and design discussion, testing preparation, mock preparation go-live and defects meeting
  • Communicate with Product Owner Team to understand Business Requirements Story and Functional and Non-Functional Requirements in order to formulate Test Strategies
  • Perform Scrum Testing Strategies by creating and monitored the detailed Test Cases which approved by Product Owner Team. Discuss discrepancy with the team Creative team, Product Owners and Developers . Gather test strategies from various department to get the proper Test Schedule, Test Environments and Test Data
  • Knowledge transfer to System Integration Testing SIT and assigned appropriate team member to perform Integration Testing to make sure the builds are able to deliver as per schedule
  • Worked on Test Plan, Test Lab and Defect Report to generate customized reports in Quality Center QC /ALM
  • Experienced with cross-platform testing of mobile applications in different devices and OS iOS, Android along with extensive front-end GUI using actual devices such as Android and iOS
  • Using Android Studio - DDMS and XCode to install .apk .ipa. Also analyst JSON responses to make sure the accuracy of data is display which return from various services
  • Perform Accessibility testing, making sure the application meet the OS standard. Consult with the professional to make sure the app is working as per standard
  • Participated in timelines for project delivery, managed projects and resources for successful completion with a proven skills of meeting the deadline of the project
  • Excellent communication and interpersonal skill with strong analytical skills, problem solving skills and capability in building relationships with the stakeholders, client and IT department
  • Proven experience working closely with the entire team to ensure common goal and make collective decisions on critical issues

Confidential

Quality Analyst

  • Worked with Business Analyst Team to understand Business Requirements and Functional and Non-Functional Requirements from Blueprint Requirement Center in order to formulate Test Strategies
  • Keep close track on the execution progress and conduct the test results review and signoff meetingDefined and prepared Testing Strategies by creating detailed Test Plans with PM, On-shore/Off-Shore Developers, Technical Team IT Lead and Line of Business Team LOB Lead
  • Coordinate and represent QA activities and deliverables at Project level. Determine the Testing Environment, Phases, Timeline of testing, Entrance and Exit Criteria
  • Identify impacted application based on the new requirements and change request and provide QA Staffing plan to the PM
  • Point of contact for resolution and/or escalation of issues blocking testing progress
  • Ensured all project defects are closed/deferred prior to release sign off date
  • Worked on Test Plan, Test Lab and Defect Report to generate customized reports in Quality Center QC
  • Monitor the Manual and automation process and provide guidance if the team run into issues. Automation scripts using Selenium WebDriver/RC Frameworks with Java using JUnit/TestNG
  • Managed, logged and tracked multiple deliverable testing issues and defects using WebStar/WebTeam Tool
  • Coordinate Test data results were extensively analyzed and compared against expected criteria
  • Proven diligence to conduct functional testing and regression testing at the different levels of testing along front-end GUI testing
  • Excellent communication and interpersonal skill with strong analytical skills, problem solving skills and capability in building relationships with the stakeholders, client and IT department

Confidential

Quality Analyst Test Coordinator

  • Understand Requirement Specification Business Requirement Document BRD and Functional Requirement Document FRD
  • Worked on Test Plan, Test Lab and Defect Report to generate customized reports in Quality Center QC
  • Integrated Selenium IDE/RC to perform automation execution for functional and regression web application testing
  • Conduct functional testing and regression testing at the different levels of testing such as front-end mobile GUI testing and back-end database testing of the application. Other types of testing included: navigation testing, mobile UI content testing
  • Experienced with Mobile GUI testing and mobile UI content testing. Cross platform testing under Android, Apple iOS mobile platforms using Emulator Simulator and actual device
  • Develop and running automation scripts using Selenium WebDriver using JUnit/TestNG for regression using Java. Also use Selenium Grid to connect to other machines to maintained framework for Grid test
  • Manually and automated tools with QTP to execute Test Cases and by using positive and negative data inputs in Quality Center QC
  • Developed base line scripts for testing the future release of the application using Quick Test Professional QTP
  • Used SQL Queries to pull out data from the databases for the data validation
  • Create test cases and perform the manual testing
  • Provided weekly status updates to project stakeholders on the progress of project development activities
  • Fantastic ability to learn new material quickly, experienced working under pressure with diverse groups and individuals, and capable of multitasking independently

Confidential

Senior Quality Analyst

  • Followed the Waterfall and Agile Methodology and involved in phase 3, 4 and 5 meetings, such as testing preparation, mock preparation and go-live meeting
  • Worked with Business Analyst Team to understand Business Requirements and Functional and Non-Functional Requirements in order to formulate Test Strategies
  • Experienced performing System Integration Testing SIT and defining Testing Strategies by creating detailed Test Plans and Test Cases with Business Analysts BAs Team and Line of Business Team LOB Lead from various department, such as Bankruptcy, Foreclosure and REO to determine the Test Schedule and Test Environments
  • Determine the Testing Environment, Phases, Timeline of testing, Entrance and Exit Criteria for testing such as System Integration Testing and Regression Testing
  • Worked on Test Plan, Test Lab and Defect Report to generate customized reports in Quality Center QC by using the solid knowledge of SQL queries
  • Experienced with cross-platform testing of mobile applications in different devices and OS iOS, Android along with extensive front-end GUI using software emulators and actual device such as Android phones, Android Tablets, iPhone and iPad
  • Extensive domain knowledge of Mortgage and Banking by working with Fidelity Lending Portal MSP Explorer and Passport Queries, DRIDefault Foreclosure, Loss Mitigation, Bankruptcy and REO Module, and Customer Care Workstation CCW
  • Participated in timelines for project delivery, managed projects and resources for successful completion with a proven skills of meeting the deadline of the project
  • Excellent communication and interpersonal skill with strong analytical skills, problem solving skills and capability in building relationships with the stakeholders, client and IT department
  • Proven experience working closely with the entire team to ensure common goal and make collective decisions on critical issues

Confidential

Network Engineer and Quality Analyst

  • Followed Agile Methodology depending on specific client and/or project by providing offsite, remote and onsite support to multiple locations
  • Performed hand-on administrating, monitoring and troubleshooting of Local Area Network LAN resulting in optimum performance and minimum downtime
  • Experienced troubleshooting network connectivity, network printing, end user's issues including setup network printers
  • Extensive experienced with Windows 2000/2003/2008/2008 R2 Server by accomplished in the usage of all tools in the TCP/IP protocol suite used with NT Server: Active Directory, DNS, DHCP, Exchange and SQL
  • Designed and deployed new server or servers migration
  • Involved in setting up, maintaining and supporting clients' Microsoft Exchange 2003/2007
  • Coordinated and supported software and hardware upgrades, exercises, change implementations and systems testing by ensuring changes are in accordance with appropriate operating procedures
  • Planned, coordinated, built, deployed, administered and converted physical server to virtual server hosting with Windows Hyper-V or VMWare by assisted in hardware installation and maintenance of workstations, servers, network equipment and other supporting hardware
  • Experienced back-up and restored network data with VERITAS Backup Exec/Microsoft DPM and scripts
  • Provided Server Room design, cabling, and migration
  • Setup, monitor and maintain Barracuda web filter and spam filter
  • Took ownership of clients' issues escalated from Help Desk Level 1 and 2 support teams
  • Implementation and upgrade of SharePoint 2007 Server farm for collaboration, document management and setup intranet/extranet by customized SharePoint including custom lists, web parts, themes and site template
  • Planned and designed the organization's LAN network expansion by installing and configuring network using Cisco Routers, Switches and Firewall Cisco/SonicWall including setting up VPN Tunnel for numerous sites and VPN Clients
  • Performed modification on Cisco Firewall while clients are changing ISP
  • Performed hand-on administrating, monitoring, installing, upgrading, supporting, migrating servers hardware/software and troubleshooting within multiple project in a hospital
  • Experienced maintaining and modifying reports using Health Care EMR System by complying HIPPA Compliances
  • Extensive experience in all-day user training followed by creating documentation and set-up training administrators and technical support personnel in various software such as SharePoint and Health Care EMR System

Hire Now