| Professional summary |
- Detail driven Quality Assurance Tester with more than 12 years experience in the telecommunications
- customer service driven environment. Proven track record in performance improvement projects. Innovative
- problem solver and skilled communicator focused on effective technology solutions. Seeking a role with a team
- that values efficiency, an application of urgency, and initiative to every new project.
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| Skills Profile |
- Experience working in an agile development customer service driven environment
- Regression testing on all Dish STB's including new XIP Hopper Whole Home HD DVR
- Online application testing for IOS and Android products
- Proficient in Windows system and basic Linux
- Tools: Jira, Catena, Bugzilla, Confluence
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| Employment History |
| Confidential - Utilize the automated data inserter ADI and the Muxtreme application to download streams for software update
- Updated test cases for new changes and requirements
- Perform thorough manual full functional testing and exploratory testing to identify defects and behavior of all features of Dish set top boxes
- Perform web application, client server, network, multimedia, and database applications on the XIP Whole Home DVR 913/813 set top boxes
- Execute manual regression testing on the new Channel Master internet streaming based hard drive set top box. The unit has online applications Youtube, Pandora, Vudu and Binji
- Using Sling based technology, perform manual testing on the web/browser Dish Anywhere online applications on laptops, tablets, and phones
- Document and provide verbal and written communication to development team during the course of testing to resolve all issues
- Evaluate and recommend all new improvements to integration test processes, work product/services and results
- Continue to gain more knowledge of new features for various products and services
- Provide test support and mentoring to other members outside of the team
- Special Projects:
- Managed the Ad Insertion Audit project. Ad Insertion monitoring supports Dish's organizational goal of appropriately pricing ads. This complex process was achieved by doing the following:
- Collect data daily from live receivers
- Save raw data to a config file and then inserted into an excel spreadsheet
- The comparison files supplied by Dish was then compared against the raw data collected
- The data is then processed through a data processing program that is manipulated in an intermediate spreadsheet then posted to the main spreadsheet
- The report uses excel and pivot tables to determine a channel count, channel delay and the standard deviation of the delay
- The results are then forwarded in the form of a monthly report to the Dish Ad Sales team
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| Confidential - Select all the test equipment and set up the test environment for testing
- Perform manual full functional testing to identify bugs in all features of the Dish set top boxes
- Perform full functional testing on DVR VIP set top boxes with VOD IPTV on hard drive capable set top boxes
- Perform regression testing with Dish Any Where Apps on both IOS and Android platforms on laptops, tablets, and phones
- Utilized the QAM Headend to set up and run some testing for Qam/Sat DVR set top boxes
- Configured modulators, up converters, QAM Trans modulator for specialized testing
- Document and provide verbal and written communication to development team during the course of testing to resolve all issues
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| Dish Network Tester Confidential - Perform diagnostic testing on satellite receivers to determine cause of unit malfunction
- Verify that all voltage, audio, and lab signals are present
- Complete and process data used to program satellite units
Confidential |
- Diagnose and repair the cause of electrical/mechanical malfunction of scanners, scales, monitors, and printers
- Calibrate equipment per manufacturer's detailed written specifications
- Managed preventative maintenance on customer equipment
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| Confidential Technical Specialist - Collaborate with lead technician to correct error failures in dialysis equipment
- Recognize and provide repair of equipment in a timely manner using repetitive motions
- Assemble/test electrical equipment to ensure proper functioning
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| Confidential - Supervised four test operators in team environment
- Organized quality control computer system
- Performed quality control testing, weighing and moving the final product through completion
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