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Quality Assurance Analyst Resume Profile

Professional summary

  • Detail driven Quality Assurance Tester with more than 12 years experience in the telecommunications
  • customer service driven environment. Proven track record in performance improvement projects. Innovative
  • problem solver and skilled communicator focused on effective technology solutions. Seeking a role with a team
  • that values efficiency, an application of urgency, and initiative to every new project.

Skills Profile

  • Experience working in an agile development customer service driven environment
  • Regression testing on all Dish STB's including new XIP Hopper Whole Home HD DVR
  • Online application testing for IOS and Android products
  • Proficient in Windows system and basic Linux
  • Tools: Jira, Catena, Bugzilla, Confluence

Employment History


  • Utilize the automated data inserter ADI and the Muxtreme application to download streams for software update
  • Updated test cases for new changes and requirements
  • Perform thorough manual full functional testing and exploratory testing to identify defects and behavior of all features of Dish set top boxes
  • Perform web application, client server, network, multimedia, and database applications on the XIP Whole Home DVR 913/813 set top boxes
  • Execute manual regression testing on the new Channel Master internet streaming based hard drive set top box. The unit has online applications Youtube, Pandora, Vudu and Binji
  • Using Sling based technology, perform manual testing on the web/browser Dish Anywhere online applications on laptops, tablets, and phones
  • Document and provide verbal and written communication to development team during the course of testing to resolve all issues
  • Evaluate and recommend all new improvements to integration test processes, work product/services and results
  • Continue to gain more knowledge of new features for various products and services
  • Provide test support and mentoring to other members outside of the team
  • Special Projects:
  • Managed the Ad Insertion Audit project. Ad Insertion monitoring supports Dish's organizational goal of appropriately pricing ads. This complex process was achieved by doing the following:
  • Collect data daily from live receivers
  • Save raw data to a config file and then inserted into an excel spreadsheet
  • The comparison files supplied by Dish was then compared against the raw data collected
  • The data is then processed through a data processing program that is manipulated in an intermediate spreadsheet then posted to the main spreadsheet
  • The report uses excel and pivot tables to determine a channel count, channel delay and the standard deviation of the delay
  • The results are then forwarded in the form of a monthly report to the Dish Ad Sales team


  • Select all the test equipment and set up the test environment for testing
  • Perform manual full functional testing to identify bugs in all features of the Dish set top boxes
  • Perform full functional testing on DVR VIP set top boxes with VOD IPTV on hard drive capable set top boxes
  • Perform regression testing with Dish Any Where Apps on both IOS and Android platforms on laptops, tablets, and phones
  • Utilized the QAM Headend to set up and run some testing for Qam/Sat DVR set top boxes
  • Configured modulators, up converters, QAM Trans modulator for specialized testing
  • Document and provide verbal and written communication to development team during the course of testing to resolve all issues

Dish Network



  • Perform diagnostic testing on satellite receivers to determine cause of unit malfunction
  • Verify that all voltage, audio, and lab signals are present
  • Complete and process data used to program satellite units


  • Diagnose and repair the cause of electrical/mechanical malfunction of scanners, scales, monitors, and printers
  • Calibrate equipment per manufacturer's detailed written specifications
  • Managed preventative maintenance on customer equipment


Technical Specialist

  • Collaborate with lead technician to correct error failures in dialysis equipment
  • Recognize and provide repair of equipment in a timely manner using repetitive motions
  • Assemble/test electrical equipment to ensure proper functioning


  • Supervised four test operators in team environment
  • Organized quality control computer system
  • Performed quality control testing, weighing and moving the final product through completion

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