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Sr.qa Engineer Resume Profile

MD

Summary:

  • Around 8 years of diverse experience in the field of information technology with the emphasis on Quality Assurance,QA Methodologies, Business Requirements Analysis ,User Acceptance Testing UAT ,Frontend UI Testing, Back-end Testing Database .
  • Extensive Experience in Testing Client/Server and Web Based applications
  • Web Testing, WebServices Testing ,CC/IVR CTI ,Siebel CRM .Proficient in BlackBox Testing Manual , Automation with HP/Mercury Tools QTP,WinRunner .Proficient in domains like Financial Deloitte Tax Insight ,Banking Credit Cards ,Insurance,Medicaid,Healthcare and Shipping, Mobile Testing.A motivated self-starter with exceptional Analytical,Problem Solving,Communication and Interpersonal skills. Currently working as Senior QA Engineer and UAT Tester.
  • Specific Expertise:
  • Around 6 Years extensive experience in Manual Testing.
  • Did Unit and Integration Testing as part of Black Box testing.Involved effectively in the Software development life cycle SDLC right from development through Various Testing phases.Involved in the preparation of TRM Test Responsibility Matrix which is defined as mapping between Development stages and Test factors.
  • Involved in the development of RTM Requirements Tracebility Matrix for completeness and correctness .
  • Got the latest Business Requirement Docs from DOORS from the developers.
  • Review Requirements and Usecases in DOORS.
  • Hands on experience on CTI Computer Telephone Integration and excellent knowledge on Mobile Testing with various Operating Systems like Android and Windows besides Openware.
  • Experience of Change Management,Problem Management etc.
  • Involved in various Testing phases like Test Policy,Test Methodologes,Test Strategies etc.
  • Execute and wrote test documentation for Test Plan,Test Design and Test Strategy,Test Cases.
  • Wrote Test Cases based on Boundary value Analysis BVA ,Equivalence Class Partition ECP ,Static Testing,Dynamic testing.
  • Designed Planned Created and Executed Test Cases and made Test Case Selection Review.
  • Executed Test Batches or Test Suites which are logically formed with the testcases.
  • Experience in different Testing methodologies like Functional testing, Regression testing,Unit, Integration testing,Exploratory Testing, GUI testing,System Testing,Interface,User Acceptance testing UAT ,Installation,Compatibility and Load testing.
  • Involved in the Requirements Meetings,Review Meetings continuously with developers and users and modifying the Test Cases accordingly to test the new features developed in the application as per the user requirements as part of User Acceptance Testing UAT .
  • Analyzing the Low Level Design LLD's and High Level Design HLD's documents as part of Testing.
  • WebTesting like Sitemap Testing,Static Text Testing Using Automation Tools as well as Manually using I.E 8.0,NetScape Navigator.
  • Experience with Preparation of Test Plan,Test Case Suite,Defect Handling,User Meetings as part of Testing.
  • After completion of Final Regression cycles,concentrated on User Accepting testing UAT to correct feedback in two types of approaches such as Alpha Testing and Beta Testing.
  • Involved in the coordination of UAT cycles and coordination of users.
  • Involved in the preparation of Documents like Test Harness and Bug Reporting.
  • Extensive experience in Descriptive Programming in QTP using QTPScript and VBScript on the projects.
  • Worked with Hybrid Model Framework or CSTAF Customised Software Test Automation Framework which is a mix of Data Driven based testing,Keywords based testing and Functions based testing.
  • Extensive Experience in testing Stand Alone,Client Server,Web Service testing.
  • Experience in Report Testing using SQL Queries to pull data and check various aspects of reports like Size,Alignment,Legends,Data on the reports etc.
  • Worked with various concepts of Synchronization,Methods,Actions while writing descriptive programming in QTP.
  • Used the concept of Compiled Module in winRunner and Re-Usable functions in Q.T.P Framework.
  • Knowledge of Perl Programming.
  • Used TestDirector,Clear Quest,Quality Center very effectively for reporting the defects and updating the status of Defects and for estimation of the Test status.
  • scripts Procedures,Functions,Views,Aliases for effective Data validation and Data Integration purposes during Backend Testing DDL,DML,TCL,DQL like SQL concepts.
  • Used Join Concepts Outer join,Equi Join etc in SQL for joining and retrieving data from two tables.
  • Experience in centralized database testing from which the data is flown to the CC/IVR Siebel system CRM ,CTI Computer Telephony Integration .
  • Prepared a UI Frontend , Functional,Final Regression Testing Plan and tested.
  • Developed UI Frontend testcases as part of Regression Testing including Microsoft 6 rules like Color,Font,Size,Shape etc.
  • Ability to work independently and in a group of fellow testers with the development team and Test lead.

SKILL SET

  • Operating Systems
  • Windows95/98/NT/2000/XP,UNIX,MS Word,MS Excel,MS Access MS.Office .
  • Automated Testing tools
  • HP/Mercury Q.T.P 10.0,WinRunner 8.0, LoadRunner 6.0 Javalin stress Tester,Selenium,JUNIT.
  • Management tools
  • TestDirector 8.0, Quality Center 11.0 ALM ,TeamTrack.,StarTeam,
  • RationalClearQuest 7.0,DOORS.
  • Languages Protocols
  • SOAP, TSL Scripts,Perl, C, C , Java OOPS , VBScript,QTPScript,XML,
  • Web Servers
  • Java Web Server 2.0,Weblogic,Websphere, IIS/Servlet, ApacheTomcat5.0.
  • Version Controls
  • Visual Source Safe,Rational Clear Case 6.0
  • Database
  • Oracle7.x/8.0/8i/9i SQL,PL/SQL ,SQL Server,SQL Plus AquaDataStudio 4.7/6.0,TOAD .

Professional Experience:

Project 1

Confidential

Sr.QA Engineer and UAT Tester.

  • PROCTOR Professional Certification Testing Organization system is a suite of applications that enable FINRA to develop, administer and deliver certification exams on behalf of the securities industry. In addition to serving the securities industry, FINRA also facilitates certification testing for several non-securities industry organizations. Through the use of PROCTOR, FINRA is able to provide full administration of exams including authoring/content management, enrollment control, appointment scheduling, exam distribution and delivery, result processing, and reporting.
  • The Authoring application, within PROCTOR provides users the ability to manage exam content also known as a Program. In addition, it provides users the ability to view the statistics collected from administered exams and use the data to evaluate and revise each exam. The Authoring application uses a number of panels and graphic icons, buttons, and options to allow users to easily navigate within the various aspects of a Program.

Various Components of Proctor Application

1 Proctor 2 Authoring 3 Program 4 Outline 5 Items 6 Specifications 7 Presentation Items and Surveys 8 Preparing an Import File 9 Reports 10 Item Statistics 11 PROCTOR Verification Checks

Roles Responsibilities:

  • Followed Scrum Methodology,a type of Agile Approach.
  • Intereacted with End Users and clients for verifying user requirements,managing change control process.
  • Executed Test Batches or Test Suites after completion of Testcases Selection Review.
  • Involved Effectively in the Software development life cycle SDLC right from development through Various Testing phases.
  • Interacted with developers to report software bugs and re-tested the fixed issues found during Regression testing and UAT.
  • Prepared a UAT,UI,Functional,Final Regression Testing Plan and tested.
  • After completion of Final Regression cycles,concentrated on User Accepting testing UAT to correct feedback in two types of approaches such as Alpha Testing and Beta Testing.
  • Involved in the coordination of UAT and coordination of users.
  • Involved in the meetings continuously with users and modifying the test cases accordingly to test the new features developed in the application as per the user requirements as part of UAT.
  • Experience in different Testing methodologies like Functional testing, Regression testing,Unit, Integration testing,Exploratory Testing, GUI testing,System Testing,User Acceptance testing UAT ,Installation,Compatibility and Load testing.
  • Excellent Analytical Problem Solving Skills,Written and verbal communication skills.
  • Analyzing the Low Level Design LLD's and High Level Design HLD's documents as part of UAT.
  • Develop and execute test strategies, test plans, test cases and test summary reports for Professional Certifications and Testing Organization System in accordance with SCRUM Agile methodology and FINRA Policies and Standards.
  • Identified software problems, wrote easy-to-follow Bug reports, logged them into bug tracking database, monitored their progress and verified their fix .
  • Testing the forums on Exam score reports and suggestions.
  • Review Requirements and Use Cases in DOORS.
  • Create and maintain defect information in PVCS and StarTeam

Environment: Manual Testing,HP Quality Center 11.0 ALM ,Scrum Agile Methodology,C, C ,Perl, VBScript, VB 6.0, Crystal Reports 6.0, DOORS 8.0, SQL,TOAD, Solaris UNIX, AquaDataStudio 4.7/6.0, Oracle 9i/10g, Java, J2EE, Ajax, WebServices, VB, BEA Weblogic 7.x/8.1.6, Web Services,XML,WSDL Webservices Development Language , Eclipse SDK 3.3, IE 6.0, Firefox 2.0, StarTeam 2005,Ms-Office, Ms-Project.

Confidential

Sr.QA Engineer AMERICAN SOFTWARE RESOURCES

Description:

Confidential deals with Medicaid Management,Claims Processing and Insurance services provided by Washington state to the people.There are providers who submits the bills to state for costs incurred for a client and get paid by the state.ECAMS is the centralized database from which the data is flown to the CC/IVR Siebel system CRM depending on the query fired to ECAMS through a WebService Requests.The CC/IVR is the Call Center application used by the Customer Service Representative when a caller calls through the IVR Interactive Voice Response to get the details of a claim viewed and thus to notify the caller about the status of claims.Managed day to day call center environment consisting of 1000 registered clients.Responsible for all modifications to existing voice or data communications conversion from hardware dialer system. worked with IVR platform to reconfigure the voice response system to improve customer satisfaction . The project contains different modules like :

1 Clients 2 Providers 3 Claims Inquiry 4 Alerts 5 service Requests 6 Status 7 Provider One ECAMS

Roles Responsibilities:

  • Followed Scrum Methodology,a type of Agile Approach.
  • Worked with Descriptive Programming in QTP using QTPScript and VBScript on the project.
  • Worked with Hybrid Model Framework or CSTAF Data Driven,Keywords,Functions .
  • Worked with Advanced VBScript,QTPScript in descriptive programming.
  • Used Object Spy for capturing various properties of objects in the project in different technologies.
  • Worked with Varius Test Objects,Utility Objects available in the Step Generator.
  • Worked with Built-In Functions and User defined Functions.
  • Data Driven testing Using Excel Files and have an idea on working with text file sand XML files.
  • Parameterizing QTPScript using variables and also worked with concept of arrays in QTP.
  • Worked with record and play back concepts like Object Repository,Check Points,Keyword view,Expert View etc.
  • Experienced with BPT for developing reusable components to collaborate effectively with Automation scripts.
  • Worked with Claims Processing and Client Information processing.
  • Owrked with Provider Processing and Provider Information Processing.
  • Developed Matrix Reports consisting of test data that is to be given to IVR/CC system separately depending up on the caller for example Client,Provider etc.
  • Worked with People located in multiple locations in executing CC/IVR testcases and developing Matrices.
  • Wrote test cases for IVR set up from the Usecases starting from START to EXIT .
  • Developed test cases for various workflows in he usecase document and did negative testing on IVR call flows.
  • Written and executed testcases for call flows ranging from 10 to 40 pages in a Usecase.
  • Did Interface Testing after Unit testing of modules IVR,Aplication and Database.
  • Did Backend Testing Database Testing for Data Validation and Data Integration.
  • As Part of Interface Testing written testcases to test the flow of information between different layers of the system i,e.IVR set up to Application to DataBase.
  • Done some Negative Testing and Error Handling Testing on the messages followed.
  • Effectively tested Siebel CRM Applications,as part of Call Center Aplication.
  • Centralized database testing from which the data is flown to the CC/IVR Siebel system CRM
  • Have written Test Scenarios,Test Cases for various modules of the Siebel System like CC/IVR once the IVR is setup.
  • Have Written Test Cases for ECAMS Database ,Webservices Requests and tested
  • Tested the application from the customer point of view with respect to Easy of use and look and feel of the application as part of UI.
  • Interacted with developers to report software bugs and re-tested the fixed issues found during Regression testing and UAT.
  • Prepared a UAT,UI,Functional,Final Regression Testing Plan and tested.
  • After completion of Final Regression cycles,concentrated on User Accepting testing UAT to correct feedback in two types of approaches such as Alpha Testing and Beta Testing.
  • Involved in the coordination of UAT and coordination of users.
  • Involved in the meetings continuously with users and modifying the test cases accordingly to test the new features developed in the application as per the user requirements as part of UAT.
  • Experience in different Testing methodologies like Functional testing, Regression testing,Unit, Integration testing,Exploratory Testing, GUI testing,System Testing,User Acceptance testing UAT ,Installation,Compatibility and Load testing.
  • Excellent Analytical Problem Solving Skills,Written and verbal communication skills.
  • Involved in the Requirements Meetings,Review Meetings continuously with developers and users and modifying the Test Cases accordingly to test the new features developed in the application as per the user requirements as part of User Acceptance Testing. UAT .
  • Developed Scripts in Winrunner,Q.T.P for doing Retesting purposes using Data Driven Testing using excel Sheets.
  • Used various concepts like Check points,Synchronization Point,Batch testing Concepts in Winrunner,Q.T.P.
  • Used the concept of Compiled Module in winRunner and Re-Usable functions in Q.T.P.
  • Wrote automated TestScripts for RegressionTesting using Win runner.
  • Used Standard and Bitmap checkpoints using Win runner.
  • Created checkpoint for content of Table in Win runner.
  • Involved in the meetings continuously with users and modifying the Test Cases accordingly to test the new features developed in the application as per the user requirements as part of UI.
  • Written and executed User Interface UI testcases in a batch at the end of functional testing as part of UI Testing.
  • Updation of UI testcases and testscripts according to changing requirements in the Usecases as obtained from DOORS from time to time.
  • Written Select Statements in SQL to retrieve data from DataBase for Data verification as part of DataBase Testing.
  • Have performed various DDL,DML,DQL operations as part of DataBase Testing.
  • Written Various SQL Queries involving Where,GroupBy,OrderBy,Having Clauses
  • Used Join Concepts Outer join,Equi Join etc in SQL for joining and retrieving data from two tables .
  • Review Requirements and Usecases in DOORS
  • Identified software problems, wrote easy-to-follow Bug reports, logged them into bug tracking database, monitored their progress and verified their fix .

Environment: Manual Testing,HP/Mercury QTP9.0,WinRunner8.0,Quality Center 9.0 ALM ,BPT

Scrum Agile Methodology,HTML,Perl,Java,JavaScripts,Webservices,XML,WSDL,SOAP,.Net,VBScript,Perl, FTP, MS Office, Windows NT/2000,SQL,PL/SQL,DOORS.

Project 3.

Bank of America Financial .

QA Engineer Aug 2006 to Apr 2008

AMERICAN SOFTWARE RESOURCES

Description:

Bank of America is one of major financial service providers on the Internet, with on-line account decisions and on-line bill payments. Using a secure website, Customers can apply for Credit cards, access their card accounts, and download monthly statements in different formats and Credit Cards messaging,Security etc.The CC/IVR is the Call Center application used by the Customer Service Representative when a caller calls through the IVR to get the details of a request viewed and thus to notify the caller about the status of requests.Managed day to day call center environment consisting of 5000 registered clients.

Roles Responsibilities :

  • Developed Matrix Reports consisting of test data that is to be given to IVR/CC system separately depending up on the caller for example Client,Provider etc.
  • Worked with People located in multiple locations in executing CC/IVR testcases and developing Matrices.
  • Wrote test cases for IVR set up from the Usecases starting from START to EXIT .
  • Developed test cases for various workflows in he usecase document and did negative testing on IVR call flows.
  • Written Testcases and tested as part of Interface Testing and Final Regression.
  • Analyzed system requirement specifications and Involved in preparing TestPlan and Testcases based on the business requirements.
  • Manual, Automation Testing for checking the flow of the application functionality.
  • Executed Test Batches or Test Suites which are logically formed with the testcases.
  • Involved in the preparation of TRM Test Responsibility Matrix which is defined as mapping between Development stages and Test factors.
  • Involved in the development of RTM Requirements Tracebility Matrix for completeness and correctness of the Testing process.
  • Involved in Testing the WebSite of the application like Links Testing and Static Text Testing in the Webpages using I.E,NetScape Navigator.
  • Testing the forum web pages and suggestions box pages as part of web testing.
  • Used TestDirector,Quality Center very effectively for reporting the defects and updating the status of Defects and for estimation of the Test status and preserving the Testcases for references

Environment: HTML, Java,J2EE,FIX Protocol.TCL,Perl,J2EE,Websphere,.Net,Oracle9i, SQL Plus,TOAD UNIX,TSL,Manual Testing,Selenium,Junit,Quality Center,Clear Case 6.0,LoadRunner 6.0.

Confidential

Confidential is the domestic/international multi-carrier shipping management system of Kewill. This system supports carriers cargo movers like DHL, FedEx, UPS, and USPS. It is able to print labels on different makes and models of label-printers like Zebra, Datamax, Intermec and Monarch. For FLAGSHIP CalcDlls are the application extensions which calculates shipping rates, manages shipment status e.g. whether the shipment is successful, cancelled, closed on the end of day or whether its information is been uploaded on the carriers serverwhich are linked with the WebServices.For each shipment records are stored on shipment, package and item levels. These records are managed in a carrier specific database and if needed the information are made available to the third party applications through FLAGSHIP.Each carrier is associated with various VAS value added services like Special handling, Dangerous goods,C.O.D Cash on departure ,Remote Area etc.

1. RATE OF A SHIPMENT 2.SHIP STATUS 3. LABEL 4. BILLING TYPES 5.ZONE

Roles Responsibilities:

  • Participated in walkthroughs and Inspections
  • Participate in the requirements and change or enhancements.
  • Involved in preparation of testcases, executing the testcases
  • Analyzed system requirement specifications and Involved in preparing Testplan and Testcases based on the business requirements.
  • Determined user requirements and goals by conducting meetings with client
  • Designed, scheduled and executed testplans within the predefined timeframe
  • Manual Testing for checking the flow of the application functionality.
  • Involved in the preparation of TRM Test Responsibility Matrix which is defined as mapping between Development stages and Test factors.
  • Involved in the development of RTM Requirements Tracebility Matrix for completeness and correctness of the Testing process.
  • Involved in Regression Testing to test whether defects reported are resolved and verifying for the sideeffects of resolved defects
  • Identified software problems, wrote easy-to-follow bug reports, logged them into bug tracking database, monitored their progress and verified their fix
  • Attended project meetings, release meetings, and QA status meetings
  • Held discussions with business team for better understanding of the application
  • Involved in Testing the WebSite of the application like Links Testing and Static Text Testing in the Webpages using I.E,NetScape Navigator.
  • Involved in UAT
  • Roles and Responsibilities include writing the testcases based on functional Requirements,Testcase selection review,Executing the testcases,Defect Reporting,involving in Final regression testplan development and executing regression testcases and further improving the quality of the software

Environment: VB. Net, VB, HTML, XML, PL/SQL, SQL Server, Oracle8.x,Unix,Manual Testing, Mercury Load Runner and Team Track.

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