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Quality Assurance Manager Resume

Broomfield, CO

CAREER SUMMARY:

Skilled in Agile Scrum team building, Scrum Master, project management and ensuring IT project quality through detailed organization, communication, mentoring and flexibility. Deadline and goal oriented, cost conscious and customer focused approach results in a proven track record of highly successful project deliveries. Particularly successful in nurturing cross - team cooperation between management, development and quality assurance resulting in a high degree of project team morale.

TECHNOLOGICAL & MANAGEMENT EXPERTISE:

  • Certified Scrum Master
  • Industry recognized Software development methodologies including Agile, Extreme, RAD, Waterfall
  • Industry recognized QA methodologies including full life cycle quality assurance management
  • Test Plan design and implementation
  • Proactive on addressing issues as they develop
  • Plan, coordinate and document system implementation process
  • All phases of test script design, creation and implementation
  • Designing and implementing repeatable processes
  • Certification in Managing an Offshore Quality Assurance Team
  • Practical knowledge of JSP, XML and HTML
  • Web Servers: Apache Tomcat, MSIIS 4.0, Netscape Enterprise Server & iPlanet
  • Web Browsers: MS IE, Firefox and Chrome
  • Operating Systems: Unix, Windows 7 and 2008 R2, XP
  • Application and Database Servers/Systems: Oracle; MySQL; MS SQL; WebLogic; WebSphere; Postgres 9.x
  • Functional knowledge of SilkTest, SilkPerformer, Mercury LoadRunner, HP QTP
  • Excellent written and oral communication skills
  • Extensive experience in human resource management and team building

PROFESSIONAL EXPERIENCE:

Confidential, Broomfield, CO

Role - Agile Scrum Master

Position is an Agile Scrum Master with responsibility for all aspects of Agile Scrum process, including; facilitating Sprint pre-planning and planning sessions, daily Scrum meetings, Sprint reviews, Sprint Retrospectives. I am currently managing two Agile Scrum project teams. I assist the Product Owners with backlog grooming, story sizing, developing acceptance criteria and acceptance tests and that all appropriate reviews and approvals are secured. As Scrum Team champion, I ensure impediments are resolved and cleared as they arise and coach team members on Agile Scrum process principals and implementation. The Agile Scrum management tool used is TLS.

Confidential, Fort Collins, CO

Role - Agile Scrum Master

Position is an Agile Scrum Master with responsibility for all aspects of Agile Scrum process, including; facilitating Sprint pre-planning and planning sessions, daily Scrum meetings, Sprint reviews, Sprint Retrospectives. I am currently managing three Agile Scrum project teams. I assist the Product Owners with backlog grooming, story sizing, developing acceptance criteria and acceptance tests and that all appropriate reviews and approvals are secured. As Scrum Team champion, I ensure impediments are resolved and cleared as they arise and coach team members on Agile Scrum process principals and implementation. The Agile Scrum management tool used is Rally.

Confidential, Exton, PA

TECHNOLOGY MANAGEMENT

Role: Agile Scrum Master

Position is an Agile Scrum Master with responsibility for all aspects of Agile Scrum process, including; facilitating Sprint pre-planning and planning sessions, daily Scrum meetings (which include members from distributed teams in India, Norway, France and several US states), Sprint reviews, Sprint Retrospectives. I assist the Product Owner with backlog grooming, story sizing, developing acceptance criteria and acceptance tests and that all appropriate reviews and approvals are secured. As Scrum Team champion, I ensure impediments are resolved and cleared as they arise and coach team members on Agile Scrum process principals and implementation. The management tool used is Atlassian Jira Agile project management and issue tracking tool.

Role: Quality Assurance Manager

Position is a QA Manager reporting directly to the Sr. VP of Research and Development in this Agile / Scrum process shop. This position requires expert knowledge of software processes and methodologies. Responsibilities include directing a total quality initiative across development teams, extensive customer support, creating documentation; system testing design, development and implementation using manual and some automated testing methodologies. Responsible for risk mitigation including: resource contingency planning, test plan re-prioritization contingencies, error tracking, reporting and resolution of all reported system issues. Product line is a platform for content creation, management and distribution in digital signage networks with server-based web-accessible and client-side applications. Products are media management technologies requiring a highly disciplined approach to testing this complex suite of applications.

Confidential, Pittsburgh, PA

Quality Assurance Manager

This QA Manager position was a hands-on, reporting directly to the VP of Development, in this Extreme Programming process shop. Responsibilities included directing a total quality initiative, extensive customer presentations, creating copious documentation; system testing design, development and implementation using manual and automated testing methodologies; writing test plans, test scripts/cases. Responsible for risk mitigation including: resource contingency planning, test plan re-prioritization contingencies, error tracking, reporting and resolution of all reported system issues.

Confidential, Oakland, CA

Quality Assurance Manager

This QA manager position was hands-on reporting to the Director of Development. Responsibilities included directing a total quality initiative; risk mitigation including: resource contingency planning, test re-prioritization contingencies, error tracking, reporting and resolution of all reported system issues. In this position, I directed up to 15 QA personnel, as testing demands required. Builds were created from separate components in Unix and Windows operating systems. Products used in this process include Oracle, Sybase and SQL7 databases; MS-IIS and Netscape web servers; ODBC network connection setup through various tools; MS Internet Explorer and Netscape browsers. The automated testing tools used in the system testing process were Segue SilkTest and SilkPerformer.

Confidential, Clearwater, FL

Lead QA/Systems Analyst, Custom Tools

QA Team Lead for system testing design, development and implementation using manual and automated testing methodologies. For this RAD process environment, gathered and documented requirements and process flows. Position required extensive customer contact during requirements gathering; process verification and thorough usability and beta testing. The automated test tool used was Rational TeamTest.

Confidential, Oakland, CA

Project Manager / Systems Analyst, CBS Project, SPAS

In this position, I was Project co-manager and QA manager for user interface development, training development and system implementation. In addition, I was the Subject Matter Expert on this marketing software development project for sales process and task management. I supervised a staff of 6 and implemented development strategies when appropriate. Extensive planning and logistical implementation was required.

Fleet Systems Manager,

Confidential, Oakland, CA

Managed annual budget in excess of 3 million dollars; analysis, testing, development and administration of PC LAN informational database including hardware/software integration.

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