Customer Service resume Effort, PA - Hire IT People

PROFILE:
Sincere and dedicated individual, with previous company management experience, bank teller, data entry, invoicing, back office, Microsoft Office, QuickBooks, inventory, stocking, online chat sales, call evaluation, outbound and inbound customer service and sales. Service customers with enthusiasm, patience, and skill. Experience using the following systems, AS400, CITRIX, SIEBEL, AVAYA, and all phases of bookkeeping. Currently taking college courses in Web Design and Programming in C#. Several years of data entry experience typing 79 words per minute.

WORK HISTORY :

Customer Service
April 2012 – Current
Confidential
Effort, PA
Inbound/outbound customer service/sales calls for a major satellite company. Duties include billing inquiries, payments, account changes, sales, and technical troubleshooting.

Customer Service Representative/Quality Assurance Supervisor.
Oct 2007 – April 2012
Confidential
Pennsylvania
Perform inbound/outbound sales and customer service for a major office supply store, and technical assistance for a wireless internet service. The duties included all phases of customer service, such as technical troubleshooting, billing and account maintenance. Online "chat", customer service representative for a major wireless provider. Position entails chatting simultaneously with three customers, while helping find phones, plans, accessories, and walking customers through the checkout process. Other duties include answering any questions regarding changes made to phones or plans via account, and if necessary, getting the phone number to the appropriate department when needed for further assistance. Listen to recorded calls for quality assurance purposes, grade calls, evaluate metrics, and coach agents on how to deliver a Best-In-Class technical call.

Trainer/Programmer
Nov 2011 – 03/31/2012
Allentown
Confidential
Remote into Merchant’s Point of Sale system and train them on how to use the software. Program their menu to their specifications. Follow-up as needed to ensure everything is running smoothly.

Customer Service Representative
Mar 2007 - Oct 2007
Confidential
California
Processed inbound calls for various infomercials, and major TV shopping network. The duties included helping place orders as well as servicing existing orders.

Owner/President
Aug 2005 - Mar 2007
Confidential
Brodheadsville, PA
Owned and operated a craft store. Responsible for customer service, ordering, stocking, AR, AP, and all aspects of running a business. Taught classes in jewelry and card making.

Owner/President
Jun 1992 - Jun 2000
Confidential
Barnegat, NJ
Systems Analyst/Programmer. Wrote packages for police departments, fuel oil companies, and restaurants. Taught programming and other duties including A/P, A/R, G/L, and P/R.

Senior Programmer/Systems Analyst
May 1984 - Jun 1992
DPR Software.
Brick, NJ
Confidential

Bank Teller/Head Teller
Sept 1981 - May 1984
Commerce Bank
Confidential
Teller/Head Teller. Started out as a teller, promoted to head teller. All aspects of teller duties, including opening and closing accounts and CD’s. Worked in the lobby and drive-thru window.

EDUCATION :
Career Diploma,Web Design
Career Diploma,C# Programming

Certificate:
Aug 2001
Laird School of Medical Transcription
Forked River, NJ
4.0 GPA

SKILLS :
Experience in customer service and sales. Abilities include advanced knowledge in payroll, general ledger, accounting, wireless services, banking, Microsoft Word, Excel, computer related topics, and hiring employees.

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Customer Service Resume

Effort, PA

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