PROFESSIONAL EXPERIENCE:

Confidential , San Francisco, CA

Software Development Manager

Responsibilities:

• Scrum master for up to 3 teams concurrently, facilitating all meetings, removing blockers, backlog maintenance, user story creation, etc.
• Shared product owner responsibilities, creating product backlog and deciding priorities of stories including those assigned for upcoming sprint
• Ensured acceptance testing was defined and ran at appropriate times in sprint cycle, reducing costs for dev rework and QA retesting
• Successfully launched large cross functional projects, ex. International in 14 European countries at initial launch, TMobile unRadio, which brought subscriber count to 3 million
• Managed 2 week sprints, releasing at the end of each, identifying risks to communicate to the project stakeholders during all stages of development and QA cycles
• Managed backlog using Rally or Pivotal Tracker
• Leveraged communication tools such as GoTo Meeting, Slack and Google Chat for real time conversations and meetings
• Presented team status in weekly Scrum of Scrums (SOS) meeting to executives and stakeholders
• Effectively managed support for additional international countries on schedule (6 Latin American countries) bringing the total up to 20 international y supported countries and 10+ language support
• Responsible for ensuring app servers had latest software, e.g. Java, Spring, managing the upgrade timeframe
• Coordinated cross functional testing effort for web applications when dependencies were identified and ensured sign off from all impacted teams, these included any mobile OS testing across multiple mobile phone hardware

Confidential

Engineering / QA Manager

Responsibilities:

•  Responsible for a geographically diverse team of 10 developers, 4 QA across 4 time zones providing leadership and guidance to increase the code quality, test coverage and automationstrategies of the team
• Capable of difficult personnel discussions, responsible for reduction in workforce of the low performers
•  Directed the software development activities for Rhapsody OrderPath (signup) and account management using Spring MVC, Spring JPA, Hibernate and MySQL, included 3rd party bil ing
• (PayPal, Amazon Payments, Bil ToMobile) and social login integrations (Facebook).
•  Ensured java web applications were fully adaptive (android, iOS and windows phones), using HTML 5 and succeeded in creating the complex testing that accompanies multiple mobile OS’ and phone hardware.
•  Responsible for enabling various major refactors to improve application scalability, efficiency and performance
• Maintained Jenkins and Nexus servers
•  Lead effort to create company - wide global security policy in relation to account creation and login
• Ensured proper data encryption and adherence to PCI compliance standards including any international privacy requirements
•  Built java web applications to be fully adaptive and managed the complex testing that accompanies multiple mobile OS’ and phone hardware (android, iOS and windows phones)
•  Utilized continuous integration (CI) and Git work flow on multiple branches and environments
•  Responsible for the rhapsody.com marketing pages and the tool behind it to create the same page in multiple languages, the tool was built using ruby on rails
• Automated web applications using selenium and cucumber allowing for faster regression runs before production releases
• Architected International code to be reusable, as new countries and languages were added, low level of effort to activate them
•  Added Google Tag Manager and Google Analytics per marketing requirements Used Google Analytics to manage risk based testing, higher usage equals better test coverage
• Won a hackathon where my team created OrderPath 2.0 and went to market within a month
• Part of the company-wide events committee, creating outings for the San Francisco office to ensure employee satisfaction Individual Contributor responsibilities
• Deployed production ready code to all web servers, scripted configuration changes to reduce human typing error
• Participated in code reviews, code design and qa test design/automation meetings
• Planned, designed, implemented and maintained test cases to test new features and regress existing features as needed
• On call rotation as necessary to support web applications
• Tested RESTful web service which included member data for My Account application
• Assisted in testing for international launch, running automation and reporting test run results
•  Part of San Francisco office move committee - facilitating the move from one location to another; ensured employee’s needs would be met within budget constraints

Technologies Used: Java Spring MVC Pivotal Tracker HTML5, Bootstrap Ajax JQuery XML, MySql centOS Apache Slack Google Hangouts Selenium Jenkins Nexus, HTMLUnit

Confidential, San Francisco, CA

Quality Assurance Manager

• Successful y facilitated the shift to agile/scrum on the Rhapsody Desktop Client team, which included peoplefrom multiple site locations, Seattle and San Francisco
• Re - certified as a Scrum Master to manage smaller project teams
• On cal rotation for Desktop Client, assisted Developers in troubleshooting real time outages
• Led a QA team of 5, successful y launching multiple high quality projects, measured by how many P1 bugs were introduced to production and would need a subsequent release to fix
• Interacted with customer support, ensuring that the high priority issues customers encountered were tackled in a timely manner
• Managed projects schedules, identifying risks to communicate to the project stakeholders during all stages development and QA cycle
• Interacted with customer support, ensuring that the high priority issues customers encountered were tackled in a timely manner

Confidential, Mountain View, CA 

Quality Assurance Manager

• Managed a team of 9 direct reports across 3 remote sites, 1 indirect report in India; additional y, also managed a team of 7 across 2 sites
• Branch owner for Desktop Payroll, coordinating release management tasks across multiple functions, including 10 Quality Engineers and 14 Developers
• Influence cross functional teams in my role as a member of the Release Team
• Real time Root Cause Analysis (RCA) and process improvements
• Effectively utilize metrics (quality, schedule, scope, resource allocation) to manage projects
• Coach team members, assist in defining career and work related goals and objectives
• Continuously gather the Voice of the Employee to identify and act on those opportunities
• Ensure speed, quality and shared vision when dealing with decision making
• Create line of sight with business objectives and team activity
• Out of the box problem solving when resources and/or time is tight without sacrificing quality
• Successful y assist in the release of both desktop software and web services

Confidential

Quality Assurance Engineer/Analyst

Responsibilities:

• Lead a team of 4 on a complex project that was important to the growth of the desktop product for mid - market customers (aka QuickBooks Enterprise Solutions software) using a Sybase SQL server
• Worked on a project that involved setting up and testing on peer-to-peer networks, server-client environments including ISA server and Microsoft IIS 3.0
• Consistently strove to build quality in, identifying issues earlier in the development cycle
• Contributed to UI design keeping customer experience in mind, striving for high net promoter scores
• Solved for long term testability including automation in test strategy
• Participated in customer usability studies, furthering my understanding of the customer

Technical Support Representative

Confidential, Tucson, AZ

• Provided technical phone support for QuickBooks customers in a timely manner with high efficiency
• Survived Y2K bug, handling long customer queues in a timely manner as well as unhappy customers
• Assisted in team building and employee motivation

Technologies Used: C++, Silk Test, VMWare, MS IIS ISA Svr, Sybase SQL Svr, TCP/IP