SUMMARY:

• Over 10+ years experience. Skilled in black box testing of web/mobile software (Android/iPhone)
• Experience in software development at all stages such as: Functional, Integration, System, Regression, User Acceptance, GUI development and Performance testing
• Experienced in manufacturing, healthcare, social media and business consulting
• Experienced speaker and presenter to senior management, customers, dealers and team members
• Confidential Inc Certified 6 Sigma Green Belt
• Strong networking, excellent people skills, 'go getter' ability and a great team player
• Active participant in heart walks, fundraising & charitable events to help the society

TECHNICAL SKILLS:

Operating System (OS): Windows XP Professional, AS400, Android, Unix, iOS, Windows 8, Windows 7, Windows Vista, Linux, Unix

Software Testing Tools: Elementool, BugZilla, Remedy, TFS (Team Foundation Server), Rally, Snagit Editor, Jira Atlassian

Browsers & Databases: Internet Explorer, Firefox, Chrome, Safari, Opera, Airwatch (ipad), Oracle, MS SQL Server, Visual Studio2010 - 2014, MS Access, Crystal Reports, MS Access, Swagger

Tools/Methodologies: Agile, Waterfall, MS Outlook, Snagit, Jing, Circuit Vison (CV), Microsoft Dynamics CRM

Mobile: Android, iOS (Apple)

Language: HTML, SQL, PL/SQL, Java, Javascript, C++, ASP.NET, PHP

PROFESSIONAL EXPERIENCE:

Sr. Analyst

Confidential, Miami, FL

Responsibilites:

• Facilitating UAT (User Acceptance Testing) with business users. Involved in CRM 2016 Upgrade which helps maintain data integrity, and allows for workflow automation within, and between, various sub-processes.
• Creating, Assigning, Resolving, Closing cases (Trouble, Major Incident) using FieldOne Sky Services in CRM 2016. Creating and Scheduling Work Orders using Schedule Board in CRM.
• Tested DDoS (Distributed Denial of Service) for Trouble Cases.
• Reported 200 + defects via Jira Atlassian. Testing bulk upload of MIR (Major Incident) cases for storm using Alarms and Cell Site.
• Coordinating testing with NOC (Network Operating Centre) users.
• Tested Wireless Attachments tracker in CRM. Creating Opportunities and Quotes using Sales in CRM 2016.
• Rebranding of Communication Templates for the marketing department. Generation of Service Delivery templates onto Customer Care portal.
• Coordinating test specifications with offshore QA team. Facilitating migration efforts for Crowne Castle.

Sr. Software Quality Analyst

Confidential, Miami, FL

• Ben Recon (Billing & Eligibility) - Responsible for preparation of monthly financial summary reports /eligibility files / premiums, handling enrollment for both EV4 (Enterprise Version 4) and WFN (work force now) clients. Auditing eligibility files. Billing import for clients which include Total Summary, Summary by area, Summary by file, WSE Headcount and the previous month comparison for various providers. Reported up to 150+ defects using Rally
• Helping manage BOB platform (Book of Business) - mobile / web based. The HRBP (Human Resources Business Partner) will be able to drill down to specific pay groups. BOB provides the HRBP the opportunity to review the lifecycle of each client. Module includes 'Needs Analysis', 'Service Plans' and 'Activity Management' for each client. Tested creating new activities for various pay groups. Reported 275+ defects thus far using Rally bug tracking system
• FMLA (Family Leave of Absence) - Tammy
• TotalSolutions for Open Enrollment (OE) - mobile / web based. Tested creating new Solutions, Plans, and Contributions for open enrollment. Reported 200+ defects using Rally bug tracking system, created (WSE Kits) worksite employee kits for enrollment
• Already created standards for Rally bug tracking system for User stories and defects which is being instituted in the entire IT team
• Taking the lead in setting up Daily Standup meetings and Sprint Planning meetings
• HR Workbench - Helping maintain support cases in production, interacting with HRBP'(Human Resources Business Partner's) s to resolve issues. Maintaining Clarify system in order to close cases in production.

Sr. Software Quality Analyst

Confidential, Miami, FL

• Testing web application developed for the Obama care Healthcare "Marketplace" which includes three portals Broker Enrollment, Broker Admin and Group Subscriber Enrollment to allow its members to select among a wide variety of plans and options using Agile Methodology
• Involved in Sprint Planning, Sprint Reviews, Daily Standup, Sprint Retrospective
• Analyzed requirements to perform tests and created 1000+ test cases, created Standards for QA
• Performed exploratory, regression, usability and functional testing across different software builds within the Sprint
• Identify over 1500+ software failures, reporting them via TFS (Team Foundation Server) and make reproducible
• Communicate with developers to clarify defects and defect fixes
• Executing content validation to ensure all the assets (videos, subtitles, images etc.) are present and accurate on the platform
• Ensured full coverage of functional testing through development and UAT, created UAT Sign-off
• Organized UAT meetings for business stake holders in order for the product to be ready for production, worked with stakeholders to determine defect priority
• Assisting in coordination and monitoring of UAT testers to ensure test plans are executed
• Tested application in Android and iPhone (Linux and Unix operating system) for Quick Quote Tool
• Clarifying all requirements to ensure each development cycle begins successfully and to minimize intra-cycle impediments
• Involved in retrospective Sprint meetings with Scrum Master, developers, business analysts, following each development cycle (Sprint - Agile methodology) to refine its productivity  

Lead Software QA Tester

Confidential, CA

• Tested application in Nextgen for MFM (Maternal Fetal Medicine)
• Created test scripts, identified failures and reported defects via Remedy tracking system
• Generated reports using crystal reports for meaningful use which required to meet the standards based on government practices - Core, Menu and Quality levels
• Tested mobile/web application developed for parents to monitor their children whereabouts
• Created 300+ test cases based on business requirements and technical specifications for Android and iPhone
• Performed usability, GUI, functional and regression testing
• Identified software failures and reported them via Bugzilla
• Participated in regular QA team meetings to discuss testing process and resolve issues
• Tested the WEB GUI component of the system for usability, GUI, navigation, performance
• Provided functionality, regression, release acceptance, performance, integration, GUI, usability testing of cloud based interactive video editor application (similar to YouTube)
• Reviewed Functional Specification to develop over 200+ detailed test cases
• Tested integration of the application with Facebook
• Executed test cases in QA Environment under Windows XP and Windows 7
• Executed cross-browser and cross-platform tests. Verified defects fixed in new releases
• Utilized Bugzilla for reporting software defects and for monitoring their resolution status
• Participated in QA Team meetings and regular discussions on new features, worked collaboratively with development team within Agile/scrum environment

Product Specialist

Confidential

• Worked with Hydraulic Information System(HIS) database, which contained Parts Information related to hydraulic parts products for dealers use
• This also involved communicating with several dealerships and fixing defects/errors in HIS system. About 1200 drawings were updated using EDS (Engineering Data System)
• Developed standardized process and template for Hydraulic Business Reviews for Confidential dealers worldwide
• Greenbelt on 6 Sigma Nexus Gear Pump. This project defined customer requirements for a new supplier selection for NEXUS gear pump groups and parts
• Was responsible to update and manage the database including reviewing weekly grief reports