SUMMARY:

• 13+ years of extensive IT experience in multiple countries which include over five years of experience as Project Manager.
• In depth Test and Release Management experience including planning, scheduling, coordinating, controlling, reporting as well as creation of QA Test Plans, Test Specifications, evaluating entry/exit criteria, risk analysis and manual as well as automation testing.
• Successfully setup, lead and manage local as well as outsourced remote testing teams.
• Area of expertise spans various stages of the SDLC as well as client liaison and managing outsourced testing.
• Sound understanding and experience of QA methodologies and standards - Agile, V-model, Waterfall.
• Originated, implemented and enforced testing policies, strategies, procedures and standards to ensure consistency of approach.
• Experience of hiring quality test analysts independently as well as reviewing and managing their performance periodically.
• Highly experienced in different test types - Functional, Integration, Regression, Automation, Security, Performance, Load/Stress, Post implementation and Acceptance Testing.
• Functional experience include Order management solutions, Financial Accounting, Enterprise Asset Management, Campaign Management,B2B and B2C application, Manufacturing & Sales, Inventory Management, Logistics, Supply Chain Management, Client & User Administration, Integration with 3rd Party Software, Website building/publishing & Content Management System.

Core Strengths

• Strong experience in Telecom,Energy,Utilities( Oil & Gas, Energy & Water),Securities, E Commerce
• Leading testing teams, including onshore and offshore resources
• Liaising with stakeholders, project/program managers, and development teams
• Test planning and test process design/initiation/improvement
• Estimating timescales and scheduling resources
• Progress meetings and reporting to all levels of management
• Incident and defect management
• Conducting, coordinating and leading peer reviews
• Business requirements/functional/technical analysis and static testing
• Identification of test conditions, design/development of test cases and test procedures

TECHNICAL & SPECIALIZED SKILLS

Functional:

• Extensive Functional expertise in the areas of CRM (Marketing, Sales, Service) and ERP (Marketing and Logistics, EAM, HR, Plant Maintenance, Workforce Management)
• Vast experience in Interacting with the business to analyze the business process and understand the problem statement, transforming the requirements into test scenarios
• Strong presentation skills and Communication Skills.
• Solid experience managing QA programs using Agile, Waterfall and V Model Methodologies.
• Committed team player, coupled with proven leadership skills and multitasking capabilities.

Software/Technologies:

• SAP PM
• SAP CRM
• Click
• Syclo
• Oracle Apps
• Cordys BPM
• Oracle Fusion Middleware
• Oracle AIA
• Oracle CRM
• Metasolv
• Oracle BRM
• Oracle PIP
• Oracle Test Manager
• Oracle Load test
• Clarify
• Siebel CRM
• MS VSTF
• MS VSS
• MS Product Studio
• HP Quality Center
• QTP
• TOSCA
• SOA
• SFDC
• Microsoft Share point server
• HP Quality Center
• Geneva Billing
• IBM MQ
• QTP
• JIRA
• Kanoah
• Stash
• Confluence
• IBM WebSpherek Commerce Suite
• Adobe Experience Manager
• Selenium Webdriver
• SOAP UI.

PROFESSIONAL EXPERIENCE:

QA Program Lead

Responsibilities:

• Development of the test strategy and test plan for cross browser and cross platform testing (Mobile and desktop) across brands deployed onto VF digital platform
• Ensured that the quality of the overall deliverables have been maintained
• Daily Catch-up meetings with offshore teams
• Track Delivery risks and issues
• Adherence to compliance with processes
• Report progress to Management and Team
• Initiate the automation of the regression suite using selenium
• Ensure testing on multiple environments (OS,browser,desktop,mobile)
• Identifying and implementing reusable test software
• Validating Traceability Matrix
• Ensuring entrance and exit criteria are met, Involve in Go/No Go Decision meetings
• Involve the team to continuously assess the feasibility of automating and updating the regression suite
• Plan and manage the capacity of the QA resources
• Preparation of the SOW.
• Responsible for the P&L of the QA engagement

Confidential

QA Program Manager

Responsibilities:

• Success of the CRM migration program.
• Planning and developing an integrated plan for the migration program in discussion with the technical director ensuring that an appropriate life cycle model is selected for the program
• Clear definition of metrics to measure the progress of the program
• Development of the test strategy for the SFDC implementation in the Retail space
• Ensured that the quality of the overall deliverables have been maintained
• Daily Catch-up meetings with offshore teams
• Track Delivery risks and issues
• Report weekly status to the stakeholders
• Adherence to compliance with processes
• Analyzing and Handling Change Requests through a defined and approved change mechanism
• Identifying and implementing reusable test software
• Validating Traceability Matrix
• Ensuring entrance and exit criteria are met and Involve in Go/No Go Decision meetings
• Involve the team to continuously assess the feasibility of automating and updating the regression suite
• Lead automation feasibility analysis and build POC take up automation journey.

Confidential

Project Manager

Responsibilities:

• Preparation of Project Plan
• Involved in defining the scope for CCP (Coordinated change program)
• Preparation of the project plan for the overall Release 3 CCP
• Responsible for overall delivery for Release 3CCP until UAT
• Ensured that the quality of the overall deliverables have been maintained
• Daily Catch-up meetings with offshore teams
• Track Delivery risks and issues
• Coordinates with respective Stream leads to ensure overall delivery is on track
• Track the overall effort been utilized for each phase of the project
• Participate in weekly status involving both Business and IS and provide the status update on delivery
• Adherence to compliance with processes
• Coordinating with offshore project team
• Analyzing and Handling Change Requests, estimating efforts for the same
• Coordinating set up of Test Data and Test Environment
• Reporting progress to Management and Team
• Identifying and implementing reusable test software
• Validating Traceability Matrix, Identifying dependencies and risks
• Ensuring entrance and exit criteria are met, Involve in Go/No Go Decision meetings
• Managing Project deliverables.
• Coordinating communication to the business, participates in reviews and inspections as needed

Confidential

Test Manager

Responsibilities:

• Preparation of Project Test Plan document.
• Preparation of test strategy document
• Defining the testing types and scope for the project test execution
• Preparation of Non-functional approach document
• Reviewing Test Scenarios, identifying work flows, Test cases to ensure coverage of requirements
• Automation of functional test cases using Oracle Functional test (Open Script)
• Assisting in prioritizing defects, conducting and mentoring bug triage meetings
• Adherence to compliance with testing processes
• Analyzing Requirements, estimating test efforts for the same
• Coordinating set up of Test Data and Test Environment
• Reporting Test progress
• Validating Traceability Matrix
• Identifying dependencies and risks
• Managing Project test deliverables.
• Coordinating communication to the business, participates in reviews and inspections as needed

Confidential

Test Manager

Responsibilities:

• Preparation of Project level Master Test Plan
• Defining the testing types and scope for the project test execution
• Reviewing Test Scenarios, identifying work flows, Test cases to ensure coverage of requirements
• Assisting in prioritizing defects, conducting and mentoring bug triage meetings
• Adherence to compliance with testing processes
• Coordinating with offshore test team for test design and test execution activities
• Analyzing and Handling Change Requests, estimating efforts for the same
• Coordinating set up of Test Data and Test Environment
• Reporting Test progress and results to Management and Team, define quality gateways
• Identifying and implementing reusable test software
• Validating Traceability Matrix, Identifying dependencies and risks
• Ensuring entrance and exit criteria are met, Involve in Go/No Go Decision meetings
• Managing Project test deliverables from offshore.
• Coordinating communication to the business, participates in reviews and inspections as needed
• Identification of the regression test suite and help customer to on board the automation journey.

Confidential

QA Lead

Responsibilities:

• Involvement in preparation of Test Estimates for PIPS Order to Bill and Agent Assisted billing care
• Review of the test strategy document prepared by the Oracle test management team
• End to End Integration Testing of Process Integration Packs (PIP)
• Writing Test plans for the requirements.
• Review of Test Plans, Internal and External Reviews.
• Work Allocation to the team
• Managing the Team and collecting the status.
• Preparation of the test summary report
• Internal trainings for the new resources in the Team.

Confidential

QA Lead

Responsibilities:

• Preparation of test plan
• Preparation of estimates for testing
• Work allocation to the other team members
• Reporting daily and weekly status to the stakeholders
• Execution of test scripts
• Defect reporting and retest of defects.

Confidential

QA Lead

Responsibilities:

• Preparation of Project level Master Test Plan
• Coordinate with client and offshore team
• Leading a team of twelve
• Responsible for day to day operational decisions for smooth execution of the project
• Prepare appropriate plan document for the project, Identify and get the appropriate tools, technologies, standards, process and guidelines
• Allocating tasks to team members, Identify the skill mix for the project and ramp up the team accordingly
• Resolving technical and business issues for team members
• Involving in bug review meetings, work closely with Business Users for technical communications
• Handle technical communication with E2E designers and stream designers
• Conduct regular reviews and team meetings to ensure timely delivery•
• Provide production support to the Users of CRM Application
• Performing UAT for all applications
• Preparing Daily, Weekly and Monthly status report
• Preparation of Project Metrics, Resource utilization ( balance leave plans, be able to forecast free time of team & plan activities in discussion with PM)
• Zero customer complaints on delivery or quality of deliverables
• Reports Test progress & results to Management & Team, define quality gateways
• Validate Traceability Matrix, Identify dependencies and risks