PROFESSIONAL EXPERIENCE:

Confidential, Ft. Myers, Fl

Manager of Software Quality

Responsibilties:

• Confidential helps businesses and organizations improve contact center performance and gather key business intelligence by automating their ability to listen to every customer interaction.
• Led QA execution for a market leading cloud - based voice of the customer analytics solution that automatically analyzes contacts across all communication channels: calls, chat, email, and social media.
• Managed verification for release both real-time monitoring and post-call analytics, delivering actionable insights to contact center staff, business analysts, and executives.
• Managed two test execution teams: Ft. Myers- API/back-end automation & Costa Rica- UI validation through offshore teams delivering IT projects for deployment & implementation after completing the QA process.
• Responsibilities include, but are not limited to providing guidance and subject matter expertise to engineers on testing and Agile Quality Assurance (QA) methodologies and processes.
• Responsible for all QA budgeting; project planning; resource planning; test execution & netrics; & also devising all QA strategies.

Confidential, Marietta, Georgia

QA Manager

• Responsible for managing the definition, implementation, and integration of quality principles into the design and development of software and IT processes in Agile environment.
• Involved in the review of requirements specifications for functionality, performance, reliability, scalability, testability, usability, and security and compliance testing, and provide recommendations.
• Plans and defines testing approach, providing advice on prioritization of testing activity in support of identified risks in project schedules or test scenarios.
• Develops test plans, testing resource requirements, and overall scheduling of testing activity
• Responsible for developing manual and automated test cases and configurations needed to meet testing of business requirements. Approve & manage frameworks.
• Executes test cases/scripts to ensure delivery of quality software applications
• Monitors and tracks resolution of defects, coordinating with engineers in order to prevent, report, and resolve
• Experience with Agile, other rapid application development methods, and Waterfall SDLC
• Solid experience in test-driven development, unit testing, functional testing, system integration testing, regression testing, GUI testing, web service testing, and browser compatibility testing
• Experience in working with testing automation tools like JMeter, HP Load Runner, HP Quality Test Professional, HP Quality Center, open source tools Selenium (Selenium IDE, Selenium RC, Selenium Web Driver), JUnit, Eclipse, and preparation of automation test framework through Ranorex
• Ability to effectively interpret technical and business objectives and challenges

Confidential, Duluth, Georgia

QA Manager & Lead Test Advocate

• Managed all of Confidential ’s DCM updates; PCR processing to Production; facilitated all change control requests from testing though the Production deployment process. Worked with the Teradata Team to assure that Confidential had all of the latest module updates. Testing included the Contribution; Forecasting & Replenishment;Promo Manager; Dashboard; Classic view; Maintenance; IPI; & IPC.
• Managed the testing & validation of huge amounts of data - data migrating from the ETL & Batch process & also validating the software that presented that data to the Inventory Planners & Macy’s merchants worldwide.
• Travelled to New York on a weekly basis for over six months to train & validate the UAT environment as Confidential rolled out these new modules & the DCM application at a program level.
• Managed two teams responsible for the Confidential migration from the Inforem sync process to utilizing DCM to forecast sales; forecast orders; & determine replenishment criteria per Macy’s department.

Confidential, Atlanta, Georgia

QA Lead Consultant

• Hired for short-term assignment as a QA Consultant for a former colleague based on history of previous joint projects. Need was for a seasoned analyst familiar with The Confidential systems, who could immediately return metrics and ensure application deployment as scheduled.
• Validated online, device OS, and device browser versions as they related to interaction between the web and device users.
• Responsible for testing targeted audience devices that were installed with retail web portal to assure validation of the mobile web devices.
• Test requirements, executions, and defects were managed through Quality Center.
• Responsible for making sure that user has similar device experience as they would on the web.
• Facilitated defect reviews as well as product reviews for demos on a short-term contract.

Confidential, Duluth, Georgia

QA Test Manager

• QA testing manager contracted to write, & then travel to India to execute a fully inclusive User Acceptance Test Plan for an with alliance India’s telecom & VoD leader, Bharti Airtel & Confidential .
• Assignment involved one month of ramping up on a highly technical progressive download system to be developed & implemented initially at Bharti, then next at their competitor, Tata Sky.
• International travel involved to ensure testing coverage on a solution that uses content ingest from content aggregators to export, capture, & broadcast programs & the metadata associated with it.
• Managed offshore development team & worked closely with Solution Architects to deploy a system that included network & head-end management, video file processing, content packaging, transcoding & the quality control of those processes.

Confidential, Alpharetta, Georgia

QA Test Manager

• Worked on major data migration phase of this project responsible for leading the test directive to convert some Legacy systems & other older systems to .NET portals & SQL databases for client portal to register & apply for examinations & procedures to obtain licensure.
• Responsible for managing & testing an international banking clearinghouse that included validation & approval of all wire transfers, deposit handling, ACH transactions, & all interactions between major banks as they submitted approvals for federal wire interaction & large bank holdings.
• Application contained web-based portals customized to the bank, wire transfer application that received & transmitted international wires, Java & Java applets testing to include such 3rd party controls as Telerik.
• Hands-on, detailed tester with reputation for leadership & test coverage.

Confidential, Atlanta, GA

QA Test Lead

• Test Lead (Full-time) responsible for the acquisition management of new cell sites, equipment, personnel, & applications brought into the group based on the acquiring of new functionality system-wise, when a new region is acquired.
• Tested integration enabling access to the most recent data to its subscribers’ using XML Web Services to receive handoffs.
• JAVA Applications were tested as far as the error found during installations & the following: pre-deployment, package tests, file or registry runs/errors, output, data verification, security compatibility, CD installations, online upgrades, memory allocations & distribution, repackaging, system changes & those results.
• Responsible for direct reporting to Management of metrics, project timelines, personnel accountability, & test coverage & summaries.

Confidential, Atlanta, GA

QA Lead

• Test Lead (Part-time) responsible for managing the test effort associated with the loyalty & credit card processing programs for several leading national merchants.
• This effort included the QA delivery, new product delivery and 24 x 7 Production supports of new and implemented products.
• Tested SOA architecture as it related to customer service oriented software on web portals in an agile environment.
• Responsible for leading the test team, managing the relationship between an in-house legacy & Web development team and the offshore development team and testers on a full platform conversion from 2.0 processing to 3.0 thru 9.X processing modules for credit card transactions associated with merchants, charity organizations and regularly enrolled online members.
• Wrote scripts for testing utilizing RequisitePro & extracting data including SQL, PERL, Python, JAVA, & Visual Basic.
• Utilized QTP for automation & JIRA for defect tracking, project hour’s management.

Confidential, Atlanta, GA

QA Lead

• Quality Assurance & Enterprise Test Lead assigned to device & security management testing of Smart Phone and Pocket PC Upgrades using a protection and control application.
• Testing consisted of web application functionality testing as well as multi-layer data validation of the upgraded client to devices.
• Tested full functional testing of security, WAP, feature and device applications to verify no degradation of performance or functionality.
• Regression testing was also performed on all compatible Blackberry and RIM handset devices, including validation of customer data.
• Responsible for updates to stakeholders on project testing status, defect management through Quality Center, QTP, TSL and leading quality throughout the testing cycle.

Confidential, Marietta, GA

QA Manager

• Quality Assurance Manager responsible for entire testing effort in a comprehensive overhaul of the guest and meeting room high-speed Internet infrastructure, with little to no added supervision.
• Tested Broadband Guest room solutions in wired or wireless system for clients of virtually any size or site configuration including the conference networking & management solution in wireless networking, teleconference services and bandwidth management, video & audio casts, port monitoring, Cisco (Cisco 2950/2960) switching & router management for service before, during and after a conference.
• Tested guest-connectivity of a secure and sturdy solution (VLAN Configurations) that allowed guests access to a wide variety of portable devices such as laptop computers, digital audio and video players while providing integrated architecture for remote configuration and software updates without requiring an in-room technician visit.