SUMMARY:

• 12 years of IT experience in Software Testing & Quality Assurance working in various domains including e - commerce, Cloud, Insurance, Health Care, Automobile, Telecom and Finance with emphasis on Test Strategy, Test Management, Automation and Test Execution.
• Onsite experience of 2 years, acted as POC for clients and offshore team. Managed offshore deliverables.
• Hands on experience as Business Analyst in creating the process documentation.
• Hold valid H1B visa till Nov 2019.
• Extensive knowledge and experience in Retail and E-commerce industry that portraits components such as Inventory management system (IMS), Order Management Systems (OMS) and Content Management Systems (CMS), Sales Order Fulfillment, Shipping and Billing
• Experience in Facets Workflow testing
• Hands on Experience in POS testing
• Hands on Experience in back end database and Unix testing
• Hands on Experience in IMS and SOMS systems
• Worked on Workflow processing and hands on experience in testing Pega Systems.
• Hands in Experience in Salesforce testing
• Expertise on IBM Test Management tools and knowledge on IBM RCLM
• Expertise in Test Case Design, Test Tool Usage, Test Execution, Defect Management and Defect Tracking, Test Scripts & Reports for delivering utmost Quality product.
• Extensive experience in testing Large scale system testing
• Well versed with software testing methodologies..
• Extensive experienced in handling projects in the areas of Functional, Integration, Regression, Acceptance and Web Services Testing.
• Experienced in preparing the Technical documents, User Scenarios, User Documents, Project Process documents, Gap Analysis, Impact Analysis, Change Request Proposals documents.
• Well versed with Software Development Life Cycle (SDLC), agile development models, Software Testing Life Cycle (STLC), logging and tracking defects in all the phases with major responsibilities.
• Experienced in preparing, reviewing and executing project related documentation, project planning, test plans, metrics, estimations, functional, integration, system test cases, tracking and delivery.
• Experienced in DMS Integration, Marketing Campaign management, CRM and Cloud solution - Salesforce, Customer onboarding-Presale, Sale to implementation, Workflow Optimization and Management - Pega PRPC, Benefit configuration and Claim Processing, Health Care Compliance.
• Experienced in testing Oracle OBIEE application and RPD tool.
• Skilled at developing and streamlining processes to increase efficiency and improve overall quality and performance.
• Wide exposure to Test Management tool such as Zephyr, Jira, QC/HP ALM, Rally, OATSTM and Test Director.
• Good exposure to Microsoft Test Manager, Process implementation, Process improvement.
• Experience in working with performance and load testing tools JMeter and Neoload.
• Well versed with Requirements gathering, Iterative development, Results-oriented, Strategic planning, Process Design and Reengineering.
• Well expertise knowledge in Mobile testing
• Expertise in managing mid-sized project teams coordinating with teams spread across globally.
• Worked across multiple cross-functional teams to execute full system, interface and end-to-end testing.

TECHNICAL SKILLS:

Operating system: Windows NT/98, 2000, Windows Server 2003, Windows XP, Win 7

RDMS: Oracle SQL Developer, TOAD, SQL Server 2008/2005

Automation: (Functional, Performance& Load) QTP, Winrunner, JMeter and Neoload

Defect Management Tool: Zephyr, JIRA, Rally, QC, OATSTM, ALM, Spira, TFS, QC ALM, Test Director, MTM

Source Safe: Microsoft VSS 6.0, TortoiseSVN

MS Tools: Microsoft Office, MS project 2013, Microsoft Test Management

CRM: Salesforce

BPM: Pega

Web Technologies: ASP, JSP, Web services, SOAP UI, XML and HTML

Methodologies: Agile, Waterfall

PROFESSIONAL EXPERIENCE:

Confidential

Test Lead

Roles and Responsibilities:

• Experience in back end validation of the IMS and SOMS ecommerce systems
• Experience in back end Database testing and running Unix commands to process back end scripts
• Experience in testing the Order placement, after order testing and Order Processing systems
• Experience in POS testing
• Verified E-commerce applications on Windows, Mac, Android tablets, phones, IPADs, and IPhone
• Executed test cases on POS (Point of Sale) with different tender types such as promotion codes and gift cards
• Verified functionality of resources of POS such as Store connect, Printer, Card reader.
• Participated in sanity test after production deployment (monthly)
• Validated browser compatibility, User Interface, User usability, session management, content management, product management, Endeca and vendor integration
• Publish Functional Test Reports
• Provide the test estimates for Sprint and publish to the client
• Review the deliverables
• Involved in communicating with all the stake holders for the deliverables
• Involved in defect triage meetings
• Managed a team of 5 from Onshore and 4 from offshore and responsible for the deliverables

Environment: Zephyr, Jira, Oracle SQL Developer, eCommerce back end systems and Unix.

Confidential, Florida

Test Lead

Roles and Responsibilities:

• Experience in authoring the test cases by understanding the requirements
• Experience in analyzing the test results, logging the defects in detail and validating the defects.
• Provide effective tracking of requirements at the time of re-testing or regression testing.
• Publish Functional Test Reports.
• Provide the test estimates for Sprint and publish to the client
• Prepare Issues/Risks/Concerns
• Prepare the MSR, SDR L1 reports
• Review the deliverables
• Publish defect summary reports
• Involved in communicating with all the stake holders for the deliverables
• Involved in defect triage meetings
• Managed a team of 8 from offshore and responsible for the deliverables
• Tested the native app in iOS and Android devices and Performed non- functional Network and Interruption tests
• Provided crash logs to analyze the issues
• Understand the business flow of the Customer Connected Application that would include Loyalty module flows as well.

Environment: HP ALM, Jira, Android and iOS devices and Java.

Confidential, California

Test Lead

Roles and Responsibilities:

• Leading a team of twelve, Participate in Project Estimations and Proposal creations.
• Involved in Claims and Enrollments Processing and testing for Institutional, Professional and Dental using Salesforce and Pega Applications.
• Validated Plan Profiles in Salesforce and Claims processing system in Pega.
• Participated in Walkthrough’s and Technical Reviews all through the testing phase.
• Tested the Members, Providers, Facets Workflow and Claims in Pega.
• Analysis of the requirements (Agile methodology requirements comes in form of iterations) and prepared the analysis documents.
• Creating Testing deliverables including Manual and Automation Test plan, Detailed Test schedule and Test strategies.
• Manage a team of Technical QA Specialists and oversee all work being completed.
• Communication liaison between client and technical team to ensure completeness and accuracy.
• Manage timecards and schedules of technical specialists.
• Ensure work being completed is in scope with the expectations of the client.
• Finalizing the design of automation framework and providing walk through to clients.
• Creating, reviewing automation Test Scripts based on the Regression Test Cases and Business Requirements documents in HP Quality Center.
• Interact with various Business Analysts and Developers to acquire application Knowledge / discuss Issues and to provide KT to teams.
• Prepare documentations like Testing Progress, Test coverage and providing status to various stake holders.
• Developed and managed Defect Management using Jira.
• Involved in UAT& Demo sessions with Clients, Senior management and Solution Managers.

Environment: Salesforce CRM, PegaBPM, QC ALM and Jira 6.4.

Confidential

Senior Project Lead/Test Manager

Roles and Responsibilities:

• Expertise in managing mid-sized project teams coordinating with teams spread across globally.
• Involved in testing the DMS and e-Commerce Salesforce Applications.
• Involved in Migration and Conversion testing
• Prepared test plan and test cases for the Salesforce GKElite application.
• Leading experience in all phases of process and program testing from business and systems analysis through test case development and execution.
• Extensive experienced in handling projects in the areas of Functional, Integration, Regression and Acceptance Testing.
• Collaborated with the development team on defects raised during integration tests and UAT testing phases
• Experienced in preparing, reviewing and executing project related documentation, project planning, test plans, metrics, estimations, functional, integration, system test cases, tracking and delivery.
• Wide exposure to Test Management tool such as Jira, Quality Centre, TFS and Test Director.
• Well versed with Software Development Life Cycle (SDLC), Agile development models, Software Testing Life Cycle (STLC), logging and tracking defects in all the phases with major responsibilities.
• Analyzed the Functional Design documentation, User Requirements and Technical Requirements
• Developed detailed Test Cases for Functional testing and Data Validation which involves in testing accuracy of data which is inserted in to the target database throw web services.
• Developed and maintained Traceability Matrix between Functional Requirements and Test Cases and actively managed changes during various phases of the project
• Wrote SQL queries to test backend data for different scenarios in the application.
• Tested Web services, XML, WSDL and Groovy scripts using SOAPUI tool. Modified end points while working on different servers and different versions of Web Services
• Validated Web Services request and response xml, Jason using SOAPUI tool.
• Performed cross browser and environment testing on Desktop browsers, Android 2 (Mobile & Simulator) and tablet.
• Performed Smoke test, System test, Functional, Integration, End to End, User Acceptance testing and Regression testing activities in Test environment and Production support environment
• Actively managed Defects in Jira until resolution has been made for each of the item(s)
• Aggressively managed short test lifecycles, which involved developing Test Plans, executing tests and capturing test results and managing defects until resolution within short iterations of 2-3 weeks.
• Involved in Design of Logical Data Models by focusing on problems with existing design constraints
• Protect team from over-commitment, manage backlog, and prioritize resolution of defects/bugs as evidenced by the on-time delivery of major initiatives with effective utilization of Jira.
• Track and communicate team velocity and sprint/release progress.

Environment: Salesforce, Java, J2EE, Dweb, On Time 2010, Toad, Oracle 10g, Soap UI, OATSTM, Oracle OBIEE, RPD

Confidential

Test Lead

Roles and Responsibilities:

• Preparation of High level Test Scenarios and Test scripts based on the design documents.
• Review of Test Scenarios and Test scripts created by the team members.
• Creation of weekly status report and Mom’s.
• Managing Team members and Handling On-site project status calls.
• Preparation of Test execution reports.
• Preparation of defect summary report by analyzing bugs in the Mercury Quality Centre 9.0.
• Issue Management: Raise the issues in the Issue tracker and sought clarifications from the onsite team in the status call.
• Assisting the team members in Knowledge Transfer.
• Preparation of Test closure report document.
• Involved in the preparation of Test Approach document.
• Assist the supervisor in estimations
• Create; track the work plan for the testing phase.
• Involved in the SQA audits for testing phase.

Environment: Mercury Quality Centre 9.0, JCAPS, Oracle, Windows 2000, Test Director 4.6, Teradata, Rational Clear Quest

Confidential 

Senior QA

Roles and Responsibilities:

• Involved in Black Box Testing of entire project.
• Involved in Data Base Testing.
• Designed and executed Test cases.
• Involved in Preparation of Test plan.
• Responsibilities include Interacting with Project Leader for testing schedules.
• Performed Regression testing.
• Performed Load testing using JMeter.

Environment: Bugzilla, JMeter, J2EE, Oracle, Windows 2000