IT Manager Resume Â Ronkonkoma, NY - Hire IT People

SUMMARY:

Leader as well as team player in the IT industry.
Extensive and varied experience includes support, system management, QA and application development.
Supporting and managing efforts to develop and market solutions, for both internal and external customers.
Proficient in business analysis and research.
Strong analytical skills and business acumen.

SKILL:

OS: Windows Server, Windows 7/8, Linux, MAC OS, Android

Remote Software: PC Anywhere, GotoMyPC, Chrome Remote Desktop, Bomgar, Team Viewer

Quality Assurance: Jira, HP QC Enterprise, HP Test Director, Selenium, HP UFT

Desktop Imaging: Ghost, Acronis, Microsoft Deployment Toolkit, Image X

Browsers: Chrome, Firefox, Safari, Opera, Internet Explorer

DBs: MySQL, Oracle, Sybase, MS SQL Server, MS Access

Graphics: Quark Xpress, Adobe Suite

Productivity: Microsoft Office Suite, Google Docs, Gmail, Outlook, Thunderbird

EXPERIENCE:

Confidential, Ronkonkoma, NY

IT Manager

Provide support to all end users in regards to all hardware/ software issues.
Document and research resolutions to technical support issues into external ticketing system.
Research new computer, mobile and tablet technologies for purchasing department
Designing, testing, documenting bugs and fixes for custom web application with developers
Provide remote software support to internal and external users
Provide technical support for all office hardware including POS systems, printing, telephony, projectors, webcams and credit card terminals

Confidential, New York NY

IT Manager/Operations Manager

Managed all aspects of production with on behalf of the client,
Handled vendor relationships concerning delivery timetables and maintaining current status of assigned projects
Setup GotoMypc and Teamviewer for employees to be able to work remotely
Responsible for procurement of computer hardware, tablets and cell phones
Investigated and implemented VOIP phone systems
Performed physical & logical configuration of servers in addition to software installation
Designed office network using TCP/IP
End user support for all hardware and software
Gathered requirements and managed projects for campaigns meeting the client’s objectives

Confidential, Setauket, NY

Computer Dept. Manager/ Geek Squad

Facilitated the complete solution of product sales, upgrades, installations and service both at the store and at client sites
Participated in staffing choices for Geek Squad Counter
Educated clients on the operation of their products/service/solution
Communicated strategies goals to the team in a clear, accurate, and timely manner
Problem solving for both clients and employees while optimizing client satisfaction
Managed the repair, installation, and service of computer and consumer electronics products
Responsible for keeping proper inventory in computer department(store use items)and items for sale

Confidential, Melville, NY

Quality Assurance Lead

Performed QA lead functions to multiple projects
Experience in Manual, Backend, and Automated Testing of GUI, and functional aspects of the Client/ Server, and Web based Applications on multiple levels of SDLC, and Testing Life Cycle (STLC)
Extensive experience in Functional testing, Integration, Regression, GUI testing, Back - end, Browser Compatibility, System, and Build Verification Testing
Extensively tested PC Anywhere
Analyze and investigate issues; prioritize and report defects and escalate as necessary
Created automated scripts in order to stress test products
Extensive experienced with Quality center for writing the test cases and performing manual testing
Proven ability to work efficiently in both independent and team work environments
Participated in code reviews to find and close defects
Created SQL statements to validate data