SUMMARY:

• Highly motivated with 19 years of overall IT experience in Software Quality Assurance / Testing, with expert proficiency in testing and evaluating software applications and complex information systems in a dynamic, fast paced corporate environment.
• Expert proficiency in testing strategies for Agile development methodologies.
• Hands - on expertise in testing complex client-server solutions, web-based applications, and mainframe applications. Well versed in collaborating with developers to create fixes and improvements that enhance the overall quality of the delivered product.
• Regarded for the ability to deliver outstanding results with the highest degree of expertise, knowledge, and professionalism.
• Experienced in Test management, Test consulting, Project Management and delivery in P&C Confidential (Guidewire 8.05), Health Care, Banking, Credit Cards, ERP, SCM, CRM, Life Sciences & Cyber Security (Sailpoint).
• Managed test assessments, led teams to successfully deliver quality products using both Agile (Scrum) methodologies and Waterfall

EXPERTISE AREA:

• User Acceptance Testing
• Staff Training
• Automation Frameworks
• Web services Testing
• Functional Testing
• System Integration Testing
• Test Strategy Plans, and Cases
• Mobile Testing
• Team Leadership
• Product Testing
• Client Relationships
• Extensive Agile Experience

TECHNICAL SKILLS:

Languages: PL/SQL, C, C++, COBOL, Visual Basic

Web Technologies: HTML, ASP, XML, VBScript

Operating systems: WINDOWS 98/NT/2000/XP, UNIX, AS/400, Terminal Emulators

Databases: Oracle 8.x, MS Access 2000, SQL Server

Hardware/Platform: Windows/NT, Windows

Agile Tools: VersionOne, Rally, RRC, RTC

Tools: Jira, Confluence, Test Director for Quality Center 9.0 (Administration & Site Administration), Quick Test Professional 8.0, WinRunner, Rational Robot and Load Runner (familiar), Selenium, ETL running UNIX jobs, Callidus, SOAP UI, HP ALM

Version Control Tools: WinCVS, MKS Source Integrity

Packages: Microsoft Project 2000, Microsoft Word, Microsoft Excel, Microsoft Access

Content Management: SDL Tridion

PROFESSIONAL EXPERIENCE:

Confidential

Functional Test Lead

Responsibilities:

• Leading and Managing the Vendor / Client QA teams
• Responsible for Managing Config & System Testing efforts and assisting in the downstream Testing efforts
• Defined and formulated the Testing process with the Vendor and Client QA Teams
• Prepare, walkthrough release planning along with Risks and Mitigation strategies and helping on the QA estimates
• Communicating with all the client Stake holders including the business on status and issues from time to time
• Contributed to the Program Test strategy document for the Config & System Testing efforts
• Training and mentoring the new members in the team
• Metrics Preparation & collection
• Providing the status to the stake holders on a weekly basis
• Assisted the IM in Release planning

Confidential

Test Manager

• Lead and Managed the Vendor / Client QA teams
• Lead the Assembly / Product Testing & assisted in the UAT Testing efforts
• Defined and formulated the Testing process with the Vendor and Client QA Teams
• Prepare, walkthrough release planning along with Risks and Mitigation strategies and helping on the QA estimates
• Communicating with all the client Stake holders including the business
• Establishing the Program Test strategy document.
• Training and mentoring the new members in the team
• Was involved in assisting UAT testing scenarios preparation
• Metrics Preparation & collection
• Providing the status to the stake holders on a weekly basis

Confidential

QA Program Manager

Responsibilities:

• VantivIQ offers a robust set of capabilities that provides with new levels of actionable business insight which is the next generation of the Vantiv payments processing portal.
• Customers exploring this application can access their transactional data.
• Benefits includes Advanced and flexible online reporting capabilities, Intuitive, Integrated dispute management and transaction processing system, Leverage intelligence using powerful suite of tools that allows to make smarter business decisions with Large Data Grids which displays the transactional data enabling the user to select and unselect the columns in the grid.

Project Manager / QA Lead

Confidential

• Served a key role facilitating communications with all business, client, and IT stakeholders, including daily and weekly status updates.
• Collaborated extensively with external vendors to identify, address, and resolve defects and technical issues in a prompt manner.

Confidential

Program Test Manager

• Directed all aspects of the planning and execution of User Acceptance Testing, collaborating with external vendors to fulfill external UAT needs.
• Prepared and compiled metrics to gauge the overall effectiveness of testing efforts.

Confidential, MA

Program Test Manager

• Instrumental in managing test functions for this initiative designed to achieve complete 360-degree healthcare management for all organization members, reducing the need for diagnostic services, medication, and hospitalization.
• Directed the efforts of the UAT Team and Vendor Testing Team, defining and adjusting testing procedures and strategies based on the dynamics of program needs.
• Managed all test planning and execution, communicating program readiness for UAT.
• Collaborated extensively with client stakeholders and in IT.

Confidential

Program Test Manager

• Actively participated in scrum meetings, consulting with scrum masters on Sprint planning while defining Agile testing processes to meet program objectives.
• Managed client expectations in accordance with project timelines and achievements.
• Coordinated all aspects of User Acceptance Testing, communicating with end users.
• Established the test strategy and environment, setting metrics to evaluate the overall effectiveness of testing efforts.

Confidential

Test Manager

• Responsible for testing a broad array of applications in use by this major Confidential company, including Source, Claims InKnowVation, CCPS, Litigation Management System, and Medical Management System. Primary functions included the management of all test planning and execution, User Acceptance Testing, estimates of testing life cycles, and project scheduling.
• Communicated extensively with all stake holders.

Confidential, Hauppauge, NY

Test Manager

• Executed all testing relating to the redesign of the website for this multibillion dollar Confidential company.
• Successfully coordinated efforts with teams in India and China to execute planning and execution of major and minor releases.
• Consulted with key stakeholders to discuss and address defects. Compiled all test metrics into reports and presentations to management.
• Actively coached all staff on career and professional development opportunities.

Confidential, Hartford, CT

Test Manager

• Supervised a team of professionals, both onsite and offshore, engaged in testing and test automation support for RQI Portfolio Applications that included ScheduledAuto, SelectIENet, Umbrella, WorkersComp, VDesk, and Test Management Tools.
• Fulfilled project management responsibilities relating to both major and minor releases. Administered functional testing and integration testing, collecting and presenting metrics to management.

Confidential, Webster, MA

Test Manager

• Assumed a lead role directing testing efforts for an application upgrade initiative for one of the top 50 property and casualty Confidential companies in the United States.
• Engaged in extensive requirements gathering with clients and business partners.
• Established the framework for QA for the project, including selection of all QA professionals, while defining and implementing testing strategy..

Confidential

Test Manager

• Contributed to the success of User Acceptance Testing for multiple aspects of the Discover Financial Services Credit Cards website, including Soft Revocation, Internet Statements, Card Inventory Portfolio, and more.
• Reviewed business requirements and functional specifications to build accurate test estimations and resource requirements.
• Involved in both manual and automated testing efforts.
• Leveraged proficiency in Test Director to create test plans, test cases, and test scripts.
• Used QTP to perform regression testing for all modifications and new builds.