PROFESSIONAL SUMMARY:

• Highly motivated and results - driven with over 25 years’ experience across many different industries and environments.
• I can utilize my experience in building a successful team of professionals to do any IT or business task.
• I ‘m currently a Senior Quality Assurance Engineer with a strong record of achievement who has contributed significantly to the quality assurance efforts related to applications developed for aa.com Web Application.
• Provide leadership to project teams on planning, managing, and executing manual, automated testing activities. Manage QA activities on several products for the Operations QA team.
• Daily activities include Leading a team of 6 -8 testers and supporting AA.com Delivery Teams. This includes test planning, test strategy work and review of major QA deliverables.
• Responsibilities also include monitoring and reporting project QA status on a day to day basis to upper level management, as well as various other stakeholders.
• Identifies and understands issues, and opportunities; compares data from different sources to draw conclusion; uses effective approaches for choosing a course of action or developing appropriate solutions; takes action that is consistent with available facts, constraints, and probable consequences.
• Thorough understanding of Software Development Life Cycle, Software Testing Life Cycle, and Bug Life Cycle.
• Experience knowledge of software development, configuration management, and release processes with experience in an Agile environment
• Expertise in Continuous Integration, Pair programming and Developer driven testing.
• Excellent knowledge in writing Test Plans, Test Estimation, Test Strategies, Test Scripts, Test Scenarios, Test Reports and Defect Metrics.
• Performed script debugging, maintenance, and updating to perform Cross platform testing in Window, Linux, iOS, Android and Mainframe
• Good programming languages on Java, HTML, and VBScript.
• Worked on both Waterfall and Confidential across various projects.
• Proficient in analyzing Business requirements and Use Cases with the Business team.
• Worked on conducting Smoke Testing, Functional Testing, System Testing, Regression Testing, and User Acceptance Testing.
• Strong Knowledge on Airline Transportation, Financial, Banking, Data Transfer domain.
• Extensively involved in analyzing, designing and implementing Automation Frameworks (keyword and data driven) in HP ALM Quick Test Professional and Unified Functional Testing.
• Expertise in building automated scripts for both Web and Mobile applications.
• Great experience in using QTP, SmarteScript, Selenium IDE and Web Driver during Integration and User Acceptance Testing.
• Great experience in using SoapUI, Service Virtualization/CA Lisa, HP Service Test during service level testing.
• Experience in developing Traceability Matrix and defect metrics report to identify the latency and slippage of defects.
• Worked on many proposals and presentation on technical analysis of the tools on the project.
• Highly motivated, ability to work independently, organized and results oriented with excellent interpersonal, communication and presentation skills with capability of adapting to new and fast changing technologies.
• Managing entire QA automation process, beginning from application inception to date of product delivery included defined Test objectives, designed Test Plan, and developed Test Procedure as per requirements.
• Understand the business objective of the customer and recommend suitable QA strategy, approach and implementation methods.
• Successfully designed and strategize quality of large scale enterprise projects and proven track record of production implementations.
• Build a Testing Methodology in order to standardize the QA automation process across enterprise and better leverage a common pool of testing resources and tools to achieve quality and cost saving.
• Hands on experience with the industry’s leading QA tools- HP Quality Centre, HP QTP, HP Load Runner, HP Performance Centre, Lisa.
• Experienced with Virtualization of services like Web services, MQ, Enterprise Java Beans
• Proficient knowledge of and experience with quality assurance methodologies.
• Have a strong background in testing Ecommerce Web Application, Software Application and Personal Computer installation of software.
• Experience in designing and implementing QTP automation frameworks for enterprise applications.
• Estimation/Planning, Recommending Best Practices to follow in automating enterprise applications and Test process implementation.
• Extensive experience in evaluating and implementation of processes, techniques and tools from QA perspective to improve development and QA activities.
• Provide recommendations to enterprise QA teams to implement and oversee proven QA processes.
• Extensive experience in team/project management and implementing an onsite-offshore testing model.
• Experience in serving as a liaison between Business, Development and QA groups and work to manage expectations and delivery of new initiatives.
• Ability to multi-task and work smoothly even under extreme pressure in a Deadline driven environment.
• Proficient project planning skills, including the ability to organize, prioritize and control job responsibilities in order to meet deadlines in an environment with overlapping and potentially conflicting priorities
• Working ability to remain effective under stress, and respond to pressure in a manner acceptable to others and to the organization
• Ability to remain flexible and adapt to changing priorities with promptness, efficiency and ease
• Ability to apply creative thinking and problem solving skills to complex business scenarios
• Possess flexibility to design tests for applications ranging from older to most current technologies
• Communicate effectively with others including the ability to provide clear, constructive feedback to team members
• Ability to effectively coach, develop, retain, train, hire, and discipline others in order to produce a successful team
• Sets high standards of performance for self and others; assumes responsibility and accountability for successfully completing assignments or tasks; self-imposes standards of excellence rather than having standards imposed.
• Having achieved a satisfactory level of technical and professional skill or knowledge in position-related areas; keeps up with current developments and trends in areas of expertise.
• Have successfully implemented several project to production using Continuous Integration (CI)

TECHNICAL SKILLS, ABILITIES:

Operating Systems: Windows NT, XP, 7, Android, IOS, Apple MAC, UNIX, MS Office, Novell Netware, VTAM, CICS, IMS, VAX/VMS, DCL, Allin1, FTP, TCP/IP, Telnet, Communication Server, SNA Server, SS7, STP, PBX, ACD Oracle Developer 6.0, Oracle Application, SQL Server, SQL*Net, Intelligent Call Routing (ICR)

Programming Languages:  Java, HTML5, VB Script, Excel Macros, TSL, JE/OO, XML, HTML, C++, C, SQL, JCL, DCL, REXX, EXEC2, RAMIS

Testing Tools:  QTP, SmarteScript, SoapUI Test, Selenium, Perfecto Mobile Cloud Scripting, Eclipse, Selenium IDE, Selenium Web driver, Multi browser testing, SQL, LISA, Anthill Pro, e-Tester, e-Load, e-Manager, e-Manager Enterprise (Empirix )

Test Management Tools: HP Quality Centre, Test Manager, Win Runner, ALM 12, Confidential, Test Automation,

Environment: Android, iPhone, HP QC, ALM 12, QTP, Perfecto Mobile, Selenium IDE, Web drivers, Supported Browsers, JIRA

Domain Knowledge: Airline Transportation, Banking and Financial, Data Transfer, Telecomm, Database

PROFESSIONAL EXPERIENCE:

Sr. Quality Assurance Engineer Manager

Confidential, Waterfall

Responsibilities:

• Create an environment of teamwork, open communication, ownership and accountability managing multiple QA projects, including application testing efforts, in all areas of the organization.
• Work closely with all levels of IT to improve processes and the quality of developed applications turned over to QA for testing.
• Develop, implement and maintain quality practices including methodologies, measurements and reporting.
• Work cooperatively within an integrated team of developers, product managers, and QA analysts in an agile development environment with fast-paced release cycles.
• Manage the day to day Quality Assurance duties for various assigned projects. This includes supervision of the QA staff assigned to the project.
• Recommend quality improvement practices and processes to IT Management based on current and emerging technologies to improve productivity, reduce costs, and administrative time.
• Report project status and issues to Operations and IT Management.
• Develop and maintain Quality Assurance project timelines.
• Comply with established IT standards and practices
• Establishes courses of action for self and others to ensure that work is completed efficiently.
• Tested the different phases of the application using various testing techniques including Unit testing, Integration Testing, Functional Testing, Regression Testing, User Acceptance Testing. Detected numerous defects in the first cycle of testing of the application, which prevented the application from proceeding to next phase and saved lots of effort.
• Responsible for estimating Automation requirement for the project.
• Preparation of Regression Test Bed using HP QTP - Keyword driven framework.
• Validation of web service responses in SOAP UI to identify early defects.
• Analyzed the test scenarios and created the test plan that lead to the maximum utilization of the resources and improved the testing performance of the team. Prepared the test cases, test data and the defect log sheet.
• Implementation of 100 plus project using Agile and Waterfall methodology.
• Implementation of 30 plus project using Continuous Integration (CI) and Release when Ready
• Risk Analysis, Testing Estimation and Resource Identifications
• Identify Automation Regression scenarios for every release of AA.com.
• Effective usage of HP QTP keyword driven scripting to complete automaton scenarios.
• 80 % of the defect identified was identified early which improved the quality of the product.
• Appreciation from Business Executives and sponsors
• Reviewing the work done by the team on daily basis.
• Identify the Automation Scope of the project and prepare the Test coverage plan.
• Validation of web service responses in SOAP UI to identify early defects.
• Identify unit test cases in helping Dev. team to prepare Junit Testing using Anthill Pro.
• Coordinated with Nonfunctional Testing services as Performance Testing, Security Testing.
• Prepared Test scripts walkthrough with Business SME to get their approvals
• Review execution of Test Cases and Test scripts on all application and devices.
• Early identification of defects to improve the quality of Testing and product.
• Work closely with the Team to identify the Gaps in the project and intimate to Business and Development team.
• Leading a team of 30 people and mentored 20 other project teams on QA Standards and Process.
• Ensuring all the deliverables attain maximum quality and have to provide excellent support until the closing of the project.
• Developed automation framework (creation of sub process for reuse modules etc...) and integrating automation of services using QTP.
• Designed QTP automation framework for IBM Portal UI and involved in implementation of the framework.
• Mentored team members in implementing testing tool and developed scripts using various automate application.
• Developed and standardized QA methodologies and processes in AA.com QA organization
• Extensive hands on experience in QTP frameworks, VB script functions, functional libraries, descriptive programming.

Senior Quality Assurance Engineer

Confidential, Waterfall

Responsibilities:

• Attend Requirements gather session to identify the requirements needs for the release.
• Impact Analysis, Testing Estimation is prepared.
• Prepare Testing strategy document and share it with QA Manager and Project Owner
• 100 % of Test coverage is targeted based on the requirements.
• Flexible to work in frequent Requirement change environments
• Review and prepare Test Cases in HP Quality Centre.
• Closely work with Developers in reviewing the unit test / Integration test plan
• Prepare Automation test scripts through HP QTP for external and internal application
• Review of the Test scripts with the team.
• Validate the Planning and Execution Traceability Report against the requirement for Test coverage.
• Multi browser testing to identify browser behavior on IE, Mozilla, Chrome and Safari.
• Coordinate with Nonfunctional Testing services as Performance Testing, Security Testing.
• Execution of Test Cases and Test scripts on all areas of AA.com
• Closely work with Defect Management Team to identify early defects and improve the quality of the product.
• Attend meetings with Defect Management Team and Business Team to confirm the priority and severity of defects.
• Defect Index Matrix (DMI) is calculated to perform audit and defect causal analysis for all the Functional Testing defects.
• Hard Commit sign off for the deliverables.
• Prepare Exit criteria satisfaction for the closure of the project.
• Submit the closure of the project status to Site Operations Team.
• Responsible for preparing Test Strategy document and share it with Project Management.
• Validation of web service responses in SOAP UI to identify early defects.

Automation Test Lead

Confidential

Responsibilities:

• Lead the team of 8 people to identify Enterprise level of Web Based scenarios.
• Prepared Automation scripts for various Credit Card projects using HP Quick Test data driven scripts and validation for certain scenarios.
• Around 100 + automation Regression scenarios were prepared within a minimum time span.
• Saved almost 80 + hours of manual monthly validation of the scenarios.
• Effective usage of resources and automation.
• Generated status summary reports with details of executed, passed and failed test cases.
• Created report the progress and status of the testing effort.
• Responsible in providing regular test reports to the management.
• Attended weekly defect report meetings and presented progress updates to the QA Manager.
• Expertise in analyzing test results and debugging the defects.
• Performed Adhoc Testing, Exploratory Testing, Regression Testing, Functionality Testing, End-to-End Testing

Senior Test Engineer

Confidential

Responsibilities:

• Position involved 100% manual testing. Performed both front and back end testing, including the testing and verification of relatively complex calculations
• Installed and Configured SQL*Net for RBB7 for VMS Version 1.0.2.5, Oracle SQL/Services Release 7.0
• Installed and Configured Oracle Application Server for Sun Solaris Version 4.0.8.1, Oracle Developer Server for Sun Solaris 6.0.5.03.
• Configuration Information Database (CIDB) Forms-based GUI using Oracle Forms.
• Modified the Test Cases for this project to reflect the newer version
• Performed test on SCP Configuration Table, Trigger Point Mapping Table, Report Configuration Table, and Database Triggers, Access to CIDB GUI, Configure Customer Form, and Add Customer Information.
• Web Deployment, Web Access, Security User Identification and Availability
• Intelligent Call Routing (ICR) ACD Interface
• Verify starting and halting of the ICR interface using the ICR menu.
• Testing the ICR/ACD application interface initializes on standby node upon failure of the hot node.
• Verify all the SPC action with the ICR ACD interface.
• Attend schedule team meeting.
• Install final testing application into production.
• Performed Adhoc Testing, Exploratory Testing, Regression Testing, Functionality Testing, End-to-End Testing

Senior Test Lead

Confidential

Responsibilities:

• Prepare Test Cases based on requirements
• Review of the Test scripts with the team.
• Monitor status of the Testing and report to project Management Team.
• Log all the defects in the HP QC Defect tracker
• Prepared web based automation scripts using HP QTP.
• The first two years involved 100% testing (both web and application testing). During the last two years, responsibilities grew to include team leadership for 3 other testers, while continuing hands-on involvement in testing
• Used PVCS as a bug tracking tool for 1 year ((used an internally-developed tool for the first 2 years, then Sterling migrated to PVCS for a year, before changing back to an enhanced version of the internally developed tool).
• To conduct evaluation and testing of new and post general release of CONNECT: Direct products to ensure conformance to product specifications, design, functionality, and operability. Review of documentation for accuracy, conciseness and, readiness for distribution. Participation in the Product Delivery Process for product requirements and specifications review. Active input and review to and of internal and external design documentation. Participation in or solely conducts unit, system and integration testing. Development and implementation of product test plans, scenarios, and scripts. Design and implementation of test suite as well as network and inter-connectivity equipment and configuration
• Developed a test plan for the C: D UNIX application, test scripts, problem logs, and testing checklists.
• Assessed QA practice and requirements for client-server (NT, 98, and HP/UX) applications; wrote white paper for test strategy, configuration management, independent test environments, and QA certification.
• Developed a plan to use Mercury Product Suite; scripts to partially automate regression testing,
• Informs QA Manager of resource availability and the need for additional resources their project(s).
• Produce work/duration estimates for their project(s) to the QA Manager.
• Create project plans for quality tasks for their project(s) with assistance from the QA Manager
• Communicate product schedules and concerns to the QA Manager, QA Director and Quality team.
• Connect-Direct for the Web: - E-commerce web based product written using XML and Java. Testing the full life cycle.
• Prepare test plans, test scripts and automated routines for software testing. Test software for quality on a multitude of platforms including Netscape and Internet Explorer. Experience testing software applications with a preference for web environment.
• Develop or update QA Certification test plans for the product.
• Develop or update test cases and automated test scripts as required for the product.
• Assist in the execution of QA Certification test cases to determine product/release acceptance. Provide status to the QA Manager on execution of all test cases. Write Product Issues as problems are identified.
• Work includes technology research, QA, Y2K (conversion, certification, and testing), and documentation, Created test plans and procedures for system integration, incoming acceptance, functional integration, and system acceptance test suites for C: D, on several platforms (IBM RS/6000, Intel-based Windows NT, Windows 95, 98, and mainframe) Identify the test environment (hardware/software) for their project(s). If a test environment does not exist, this is communicated to the QA manager for resolution.

Sr. AIX Support Analyst

Responsibilities:

• Specialize in relational database & connectivity from an AIX platform using TCPIP or APPC from OS/2, Windows 95/NT, MVS and AIX.
• Provide problem solving solution to clients around the world with DB2/6000 implementation and database design.
• Work with Database Distributed Connectivity Services on AIX Operating System. Assist in developing World Wide Web functionality with DB2/6000.
• Assist customers with configurations of Job Scheduler and System View that allowed batch jobs to execute remotely.
• Other responsibilities were database software product installation and customizations, database security, and the overall integrity of the various databases.

Sr. Level One Analyst

Responsibilities:

• Provide expert problem determination and resolution to clients across all hardware and software platforms.
• Offered cross-functional expertise to customers for all Operating Systems, Products, and Technology
• Ensured proper documentation, tracking, escalation and follow up of all incidents
• Responsible for writing the customize procedure and task.
• Provide input to client-related technical projects.
• Designed and implemented an integrated interactive voice response system that interfaces with a multi-platform environment.
• Customize IBM Help Desk features to improve technical skills for problem resolution and producing statistics.
• Installed MS/DOS 5x-6x, OS/2 2x-3x, TCP/IP, OS/2 Extended Services, Communication Manager/2, Database Manager/2, LAN Server, Lotus cc:Mail

System Management Responsibilities: Handle problem resolution and support of OS/2, MS DOS, Windows 95/NT, PC Hardware, and System OS: (MVS, VAX, HP, Novell, AIX) On-line Database Systems (Oracle, CICS, DB2, IBM, SMS), Network Trouble-shooting.

System Manager

Responsibilities:

• Provide system installation and system upgrade with newer software release.
• Maintain documentation on system and application functions.
• Resolved local user procedural problems and evaluating them for improvements.
• Responsible for coordinating nightly process for various groups and departments
• System Management duties include Install VMS v5 to a 4 node VAX cluster of 11/785.
• Adding and modifying user account, monitoring the system performance, day to day functions,
• Manage the VMS queues, system backup/restore, and coordinate the monthly and daily backups.
• Assist the Operation Manager with coordinating hardware maintenance and environmental considerations.

Lead System Operator

Responsibilities:

• Rebuild Systems using the system console
• Troubleshoot Mainframe and peripheral devices.
• Perform standalone backups and recovery function on a nightly basis.
• Responsible for Re-Booting Operating System
• Proficient at loading new generation of operation systems
• Trained 10 operators on the IBM and VAX system
• Various Training Courses