SUMMARY:

• 12+ years of experience in Information Technology including QA Test Management and Onsite - Offshore Project Management & Software Testing Life Cycle (STLC)
• Experience working with both Insurance and Confidential & Financial Services business domains
• Experience with QA Methodology, SDLC & STLC and QA Validations to ensure the Quality Assurance Control.
• Experience in Functional Testing, Regression Testing, Integration Testing, Automation Testing (functional) & UAT testing with expertise in developing Test Estimations, Test Plans, Test Cases/Scenarios, Test Procedures, Analyzing Test Results and Test documentation and Test Metrics.
• Experience in back end testing of Mainframe, Pega testing, GUI Testing, Soap UI & Mobile device testing, Cross browser tests.
• Worked in projects that use Waterfall, Iterative and Agile methodologies.
• I also have vast experience as a virtual manager overseeing offshore and onshore resources and client interfacing roles.
• I have led and participated with teams during project life cycle of applications in the capacity of the following roles: • Application portfolio Manager • Project Manager Cognizant • Offshore Manager • QA Manager • Technical Consultant
• Proficient IT Leader with a focus on SDLC ensuring software quality, project management, system analysis, risk mitigation, customer and vendor management.
• I put emphasis on building teams and setting strategic direction while executing on roadmap initiatives with a global view in mind.
• Excellent communication skills including listening and observation, assertive communication, interviewing/questioning, meeting facilitation and writing skills.
• Excellent analytical and problem-solving skills, planning and organizational skills and strong interpersonal skills, Self-motivated and proactive person
• Provide leadership and operational excellence to enable the Quality function to work effectively by building relationship with all cross functional teams.
• Acted as liaison between Line of Business and development teams for Requirements and QA
• Ability to lead, share knowledge and mentor team members across the group are few assets that I am endowed with.

TECHNICAL SKILLS:

Tools: - HP ALM, QTP, HP UFT, Perfecto - Mobile, TFS, Rally, Fiddler, Soap UI, MPP, Excel Macros, Selenium

Repository: TFS, SharePoint

Languages: VB Script, SQL,XML

Middleware: TIBCO Services, Pega 7.1 Workflow testing

Databases: Oracle9i, MS SQL Server 2005/2008, DB2.

Operating systems: Windows XP/7.

S/W development methodologies: Waterfall, Iterative, Agile (Scrum & KanBan)

Functional test automation: Winrunner, QTP, HP UFT

PROFESSIONAL EXPERIENCE:

Confidential, Raleigh, NC

System & Integration Test Analyst, Test Manager

• Deliver consistent and effective quality assurance for ongoing application support by leveraging offshore resources
• Implementing test automation where practical to reduce cost of quality and improve quality outcomes
• Define the processes and workflows needed to deliver the quality outcomes required by the applications supported
• Oversee and contribute to creation of Test Design and Test Plan (Master Test Plan, requirements review, risk assessment, estimation)
• Manage System Integration Testing (SIT) activities and resources
• Provide management reporting (metrics and project close out docs)
• Assess risk to quality and advise customers on options
• Identify and implement process improvements that improve quality throughout the SDLC
• Involved in Daily Stand-ups, Planning & Refining, and Retrospective & Demo meetings as part of the Scrum/Kanban Agile development methodology.
• Source and manage System Integration Testing resources- Test Analysts (Onsite) and Testers (offshore)
• Test Case Development (manual and automated tests)
• Test Execution and results analysis (execute tests, log results, resolve defects)
• Work through the meetings and interact with the Line of Business team, Dev Team, UAT team & other stake holders on the project status, issues & concerns.

Confidential

User Acceptance Test Analyst

• Tests lead the project and expand the scope and size of the team and provide relevant testing assistance to our client partners.
• Receive work requests from the OC Analyst and perform testing within the deadlines mentioned from offshore. Review/study the type of work requests (high, medium and low priority).
• Review / study all the available documentation on systems (TeamSite, OCCT, and Quality Center).
• Validate the work flow in the TeamSite on the Review Server against the Request documentation. Deployment to the Webcert server when validation on the review is successful. Production deployment when validation on the Webcert is successful.
• Request points of contact from the Online Channel as well as the technical team for resolving any queries.
• Provide support for UAT in other online applications during their releases.
• Automation support for regression of release based application.
• Log defects and track them to closure on the Quality Center if any discrepancies are identified.
• Execute the test cases and maintain the test logs.
• Monitor the progress of each request and report status to Confidential &T weekly.
• Prepare & report the monthly metrics through dashboard

Confidential, Raleigh, North Carolina

User Acceptance Test Analyst

• Review/study the type of work requests (high, medium and low priority).
• Review / study all the available documentation on systems (TeamSite, OCCT, and Quality Center).
• Confidential &T will conduct planned knowledge transfer sessions.
• Study, understand and document the process of handling requests via OCCT.
• Identify points of contact from the Online Channel as well as the technical team for resolving any queries.
• Document all of these for offshore training.
• Take the certification test onsite and meet the required criteria for the project.
• Maintenance process documentation is the key deliverable.

Confidential

Team Member

• Client’s requests for SDS support in MUW to research defects or issues from the SDS perspective and report the same.
• Provide proper knowledge transition to the new resources to quickly understand the application in a better way.
• Review and deliver quality test cases and other testing artifacts
• Involved in coordinating the team all through the project.
• Involved in preparing Test plan, Test Summary Report and Estimation that elaborates the scope of testing
• Manage time to make sure all the deliverable are met within the deadline
• Preparation of metrics in each testing phase.
• Software Configuration Management.
• Identification of critical regression test cases for Automation purposes
• Tracking and reviewing of defects from initiation to closure.
• Automation of certain Manual Underwriting portlets.

Confidential

QAS - Member Point of contact

• Only QAS representing both onsite and offshore.
• Quick understanding of the SDS project within two weeks transition plan.
• Gaining good working knowledge on the web methods that helped in an in-depth analysis since it involved a non UI testing
• Handling queries posted by clients from various systems like the SR,SS,GBR,CDF and UW that were interacting with SDS
• Involved in the research and analysis of the issues reported by MUW with regard to SDS.

Confidential

Test Lead

• Played a pivotal role in making the Enterprise CSE project for a timely release that faced untold down time issues. The effort towards its success was appreciated by our client with their T-shirt souvenir.
• Knowledge Transition to the team members during ramp-ups.
• Extensive contract creation in the project ‘Contract Print’ for the downstream systems.
• In-depth application knowledge, involved me in exhaustive Regression testing in which I was adept in efficient and effective execution of test cases.
• Being a core resource, contribution towards a major project ‘MLI Server Migration’ was extraordinary that won accolades.
• Handled a test of suitability project ‘SPAT’ application.
• Involved in fine tuning of the automation scripts whenever required.

Confidential

Test Team Member

• Requirement Comprehension
• Identify and Design Test Data preparation scripts
• Identify and Design Test Data
• Winrunner and QTP Test script execution
• Co-ordination with the onsite team
• Macro design
• Delivering quality test data within timeframe