Senior Manager Resume Baltimore, MD - Hire IT People

SUMMARY:

14+ Years of overall experience in IT Quality Assurance and Testing services with 8+ years of comprehensive experience in QA projects management.
Spanning development, enhancements, re - engineering, maintenance and migration requirements.
Proficient in business process analysis, defining testing scope, delivery roadmaps, test strategy, test plans, test schedule, test estimates and test cases.
Managing budget, schedule and work plans; strong prioritization skills.
Testing status tracking and metrics based reporting to stakeholders.
Proven experience in leading a 40+ globally spread team (onsite-offshore model) in successfully executing testing strategies to increase resolution rates and reduce testing costs.
Managed SLA driven multi-projects program delivery within budget and schedule.
Established and managed constructive business relationships with key clients.
Major clients: HP, Ally Financial, Intuit, McAfee, Cadence, eBay, CareFirst, Horizon, Anthem.
Industries: Healthcare, Retail, Financial services and online technology.
Proficient in agile and waterfall SDLC methodologies.
Control over QA strategy and testing, defect management, UAT management, change release processes and production deployment.
Proven experience in Test consulting, QA transformation & TCoE implementation.
Proficient in testing proposals, RFP solutions and presentations to client VP/Directors.
Comprehensive experience in developing, implementing and managing software quality assurance testing processes, procedures, systems, workflows, metrics and implementation/delivery roadmaps.
Automation delivery using QTP and Selenium tools; Performance testing solutions.
Proactive in identifying, managing & mitigating risks/issues impacting testing cost, scope, schedule & quality.
Diligently engages in comprehensive KPI based program and project reviews to exercise control over budget, schedule and quality.
People and resource management, knowledge management and trainings.
Proficient experience in hiring, mentoring and performance review of team.
Optimum resource allocation and utilization.
Encourages innovative, creative practices to facilitate project delivery.
Result oriented, analytical and problem solving skills.
Excellent communication skills.
Proficient in customer engagement; presentations to client sponsors, partners & senior management.
Strong coordination and effective communication with multiple stakeholders including, business owners, IT technical teams, PMO & 3 rd party vendor teams and consultants in a matrix environment.
Interpersonal, verbal and written communication skills.

TECHNICAL SKILLS:

Global Delivery (onsite-offshore model) QA & Testing Management SDLC Methodologies
Test Consulting & QA Transformation Test Architect Thought Leadership
Testing Center of Excellence (TCoE) Managed Test Services Test Automation
Client Relationship Management Executive Presentations Capacity Planning
Risk & Issues Management Change Release Management SQA Metrics
Project Reviews & Governance People & Resource Management Knowledge Management MS Project, Visio, SharePoint SQL, ALM/QC, JIRA UFT/QTP, Selenium

PROFESSIONAL EXPERIENCE:

Senior Manager

Confidential, Baltimore, MD

Responsibilities:

Successfully managed highly visible multiple projects ranging from budgets of $2M to $6M, staying within 7% of budget.
Attained less than 3% schedule variance through last two releases by establishing control over change management, requirement clarity and test data management.
Achieved 12-16% year on year increase in revenue in last 3 years by creating additional business opportunities.
Achieved 30% reduction in rework of testing efforts compared to previous release by ensuring an early and recurring involvement of business/product owners and SME’s during test design phase to get a more granular clarity on requirements.
Succeeded in reducing staff transition costs by 25% by instituting continuous cross-functional training and certification programs. This also resulted in a 40% increase in domain and technical expertise for both onshore and offsite teams.
Reduced attrition rate from 8% to 3% through continuous team mentoring, training and career guidance.

Manager

Confidential, San Jose, CA

Responsibilities:

Achieved 0% defect leakage to UAT phase of testing by establishing a communication framework between business, technical and testing teams for better requirements clarity and change management by attaining comprehensive test coverage.
Achieved positive ROI for an automated regression test suite by its 4th cycle through an increase in the scope of automation from 40% to 50%.
Built a data management framework to maintain the integrity and availability of test data. This approach saved 60% of test data creation & 10% reduction in overall testing effort.

Team Lead

Confidential

Responsibilities:

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Senior Manager Resume

Baltimore, MD

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