EXECUTIVE SUMMARY:

• Experienced manager with over 20 years as an Information Technology professional.
• Varied exposure across industries including Retail, Restaurant, Government, Telecommunications, Transportation, Healthcare and Insurance.
• A proactive team player with strong planning, technical impact analysis, leadership, problem solving, and collaborative management skills.
• Exceptional abilities to examine and review clients existing processes and procedures to develop methodologies for improving SDLC from a quality and speed of delivery perspective.
• Extensive experience working remotely as well as managing remote teams.
• 20+ years’ experience with varied exposure across industries including Retail, Restaurant, Government, Telecommunications, Transportation, Healthcare and Insurance.
• Led multi - site international teams and concurrent projects and initiatives.
• A willingness to work on additional tasks and responsibilities that will contribute towards team, department, and company goals.
• Focus is to provide outstanding customer satisfaction by delivering projects as efficiently and effectively on time and within budget.

KEY QUALIFICATIONS:

• Leadership and Team Building Process Improvement Business Requirements Analysis/Prioritization
• Testing Management Change Management Communication Management
• Project Management Audit and Compliance Manual & Automated Testing
• Planning and Resource Management Influence and Negotiation Release Planning/Management
• Stakeholder Management Estimation Risk/Issues/Defects Management
• Time, Cost and Scope Management Systems Integration Enterprise Testing
• Offshore Team Management Training and Development PPQA
• Disaster Recovery Quality Management CMMI/SOX

SOFTWARE AND TECHNICAL SKILLS:

Microsoft Office Suite:  (Windows/MAC OS X) MS Word, MS Excel, MS PowerPoint, MS Outlook

Project Management: SharePoint, Jira, MS Project, Visio, MicroStrategy

IT Tools: HP/ALM, Quality Center, Mercury Test Director, SQL, MS Office, Changepoint, SnagIt, Point of Sales (POS)

Databases/Operating Systems: Oracle, Teradata, DB2, UNIX

PROFESSIONAL EXPERIENCE

IT Consultant

Confidential

• As a consultant performed several roles: QA Program Manager, QA Lead, Project Manager, Agile Team Member
• Resources up to 20 on a team (onshore and offshore)

QA Program Manager

Confidential, Atlanta, GA

• Supported 5 applications across multiple platforms.
• Managed up to 10 projects of varying timeframes and complexities
• Responsible for providing strategic QA leadership within and across functional teams including business analysts, developers, testers, end users and vendor alliance partners. Established metrics, proposed and developed standard test methods. Ensured that the tools and methodologies to develop requirements, procedures and guidelines for the testing of all technical applications and systems prior to deployment is performing according to specifications and error-free. This included defining the test plan and strategy, test environment, scenarios, scripts and data required, executing tests and reporting on findings. Managed QA Test Leads and QA testers (including offshore).
• Managed the testing efforts in highly complex, multi-platform environments of multiple large enterprise projects across teams throughout full development life cycle utilizing a Waterfall/Agile hybrid and Agile Scrum.
• Acted as a key point of contact for all QA aspects of releases, providing QA services and coordinating QA resources internally and externally, including contract testers and offshore QA teams. Participated in Agile Scrum ceremonies.
• Collaborated with the senior management to provide feedback for short and long-term strategies, which resulted in increased efficiency and decreased costs.
• Partnered extensively with Project Managers, Business Analysts and Developers across projects and groups to identify strategies, gaps, strengths and risks. Created and maintained QA project schedules.
• Determined resources, cost estimates, and timetables for test plans ensuring critical deadlines were met.
• Created daily, weekly and monthly Quality Metric and Status Reports for review by senior leadership.
• Managed the planning and execution of change management activities across projects and production.
• Ensured review of QA documentation for accuracy, feasibility, consistency and completeness, which provided the necessary audit, trail for all of the company’s applications and compliance with CMMI processes.
• Developed, documented and executed test strategies, test plans and test scripts for system, integration, end-to-end testing, to ensure utilization of appropriate test environments and support existing IT change management procedures. Facilitated and supported User Acceptance testing efforts.
• Managed issues and defects including prioritization, communication, escalation and resolution.
• Enforced QA methodology and checkpoints for project teams to ensure high quality standards of software deliverables in Web, Client Server based applications.
• Managed the automated and manual testing efforts in developing test conditions, test scenarios and test cycles to validate application functionality and business processes within the Software Development Life Cycle.
• Developed and executed detailed functional and regression test plans and test cases based on review of technical specifications and user requirements to ensure system performance standards and business requirements were met. Validated complex data and test results utilizing SQL queries

QA Tester

Confidential, Miami, FL

• Performed several roles: QA Manager (employee/consultant), Project Manager, QA Manual/Automation Tester
• Resources up to 10 on a team
• Established and managed QA department to support multiple groups that included day-to-day/urgent change requests, releases and new project requirements. Performed the initial and ongoing tasks of evaluating and improving the QA department and recommending new quality standards, processes, and tools including automated testing tools. Managed projects for major upgrades and conversions from inception to implementation and deployment. Developed test strategies. Created and executed test plans and test cases for all cycles. Created project and test schedules. Hired, trained, mentored and managed test team. Managed defects and issue logs.
• Provided an independent review and evaluation of the existing QA functions, processes, standards, tools, metrics, test coverage, and procedures including change control processes. Provided recommendations to the Project Management Office (PMO) to assist in the expansion of the current QA department to a company-wide department. Created and executed test cases and scripts for system testing utilizing a mix of manual and automated test cases.
• Served as coordinator and project manager of the new Point of Sale software and operations implementation project. Developed high-level project, budget and implementation plans to enable the Mexico restaurants to be in software compliance with the US global standardization initiatives. Managed offshore team.
• Created, executed and maintained detailed test plans and test cases for testing cycles: system, integration, regression, load/stress and end-to-end testing. Reviewed and approved deliverables for existing and new system projects. Provided final signoff of QA and QC deliverables and releases to migration to production. Various other positions:
• As a consultant performed several roles: QA Test Lead, IT Manager, QA Tester, Project Manager, Business Analyst
• Resources up to 20 on a team