It Support I Resume
3.00/5 (Submit Your Rating)
Pewaukee, WisconsiN
TECHNICAL SKILLS:
- Windows, OSX / Mac OS, Android, IOS, Virtual Box Virtualization
- Laptop, Desktop and Printer hardware troubleshooting and repair
- VoIP, Wireless and Wired network setup and maintenance
PROFESSIONAL EXPERIENCE:
Confidential, Pewaukee, Wisconsin
IT Support I
Reaponsibilities:- Setup and maintain Windows 10 and MacOS computers.
- Create and maintain employee profiles in Active Directory.
- Setup and tear down employee workstations.
- Perform monthly, quarterly and yearly department audits.
- Setup and troubleshot employee Cisco AnyConnect VPN and Duo Mobile profiles.
- Work as help desk support for corporate and national branch employees.
Confidential, Marquette, Michigan
Computer Support / Automotive Technician
Reaponsibilities:- Maintained Windows 7 computers including BIOS, OS and application updates.
- Troubleshot scanner, printer and other computer peripheral issues.
- Replaced hard drives, motherboards, CD Drives and upgraded RAM.
- Troubleshot wired and wireless network connectivity issues.
- Analyzed and fixed vehicle issues using specialized automotive diagnostic tools.
- Researched and ordered parts for vehicle restoration using online claims management software.
- Performed standard vehicle maintenance such as oil change, tire replacement, spark plugs, brakes, air filters, hubs and tie rods.
Confidential, Marquette, Michigan
IT Intern
Reaponsibilities:- Setup new Apple computers for end users.
- Troubleshot application, computer and network issues within an Apple ecosystem.
- Migrated existing analog phone system over to a new VoIP system.
- Setup new printers on network and performed maintenance on existing printers.
- Performed firmware and bios updates of routers, printers
- Improved network security by invoking new password complexity and computer use policies.
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