SUMMARY:

• Seasoned Quality Assurance Professional with a solid background in the travel and financial services industries.
• Key strengths include: SDLC, Test Planning and Test Strategy, Agile Methodology, Waterfall Methodology, Documentation, Organizational Skills, Interpersonal Skills, and Relationship Building, Cross - Functional Teams and Service Delivery.

TECHNICAL SKILLS:

Reservation Systems: WorldSpan, Sabre, Apollo, Amadeus and Galileo

Programming: C++, Jython, Python, Java Script, Java API, Visual Basic, PL/SQL, XML, HTML, CoRRe, EnCoRRe

Applications/Tools: MS Office, Visio, SharePoint, PeopleSoft, Office 365, Toad, DB Visualizer, ETL, Service Now, MS TFS

Test Tools: Mercury Quality Center 10.0, Test Director, QTP, HP Application Lifecycle Management (ALM)

Specialties: QA, Black Box, Grey Box, Regression, SIT, UAT, End to End testing, Test Case Creation, Test Plan, Defect Management

Operating Systems: Windows XP, Linux Win 2000 Server, Windows 10, Professional and Vista

PROFESSIONAL EXPERIENCE:

Confidential, Atlanta, GA

Test Manager

Responsibilities:

• Planned, Scheduled and Coordinated all QA deliverables during project lifecycle
• Assigned Testing Initiatives to off-shore resources
• Uploaded documented test cases in HP ALM
• Ensured the Requirements Traceability Matrix was completed
• Set up HP ALM Project & Release (folders in Test Plan then moved tests to the Test Lab for test execution)
• Contributed to test plan and test case reviews
• Monitored and managed test execution for End to End Testing, Regression, SIT and Performance
• Supported User Acceptance Testing
• Created a test report of Pass/Failed Test Scripts
• Created Test Summary Report
• Validated users/resources/groups setup in Active Directory DS through logon authentication and access control in the directory
• Created and ticketed test PNRs within GDS - Sabre for End to End testing (process starts after the card member either books itinerary via website or calls Travel Counselor to create air reservation, flows downstream through Sabre to back office accounting system/Central Command to Itinerary email confirmation system
• Subject matter expert for both Travel & Leisure Services and overall Travel Industry
• Subject matter expert for Reservation Systems (GDS) - Sabre
• Maintained effective relationships and open communication (verbal and written) with business, development, and senior management; coordinate and facilitate meetings
• Worked with Portfolio Architects to identify technical solutions and business process improvements that are in line with IT and business strategy
• Performed impact and gap analysis
• Mentored test resources on proper procedures to ensure team compliance
• Coordinated issue resolution
• Facilitated debugging, defect tracking and defect triage activities; managed in HP ALM
• Create/Provide a defect report - report reflects the opened/closed defects
• Participate in Production Change Management Process

Confidential, Alpharetta, GA

Quality Assurance Lead

Responsibilities:

• Lead multiple high priority Work streams within large Programs with both on and off-shore resources
• Managed, planned, and delegated Quality Assurance (QA) test activities during all test-related project phases, for one or more IT projects within client Release.
• Communicated (verbal and written) with business, development, and senior management, on the progress of the Release Period project goals, objectives, and testing efforts.
• Worked with Portfolio Architects to identify technical solutions and business process improvements that are in line with IT and business strategy
• Maintained effective relationships and open communication with other Departments and Teams as necessary; coordinate meetings
• Performed impact and gap analysis
• Uploaded documented test cases in HP ALM
• Create Requirements Traceability Matrix
• Set up HP ALM Project & Release (folders in Test Plan then moved tests to the Test Lab for test execution)
• Created Test Plans
• Contributed to Test Case reviews
• Provide test data requirements
• Monitored and managed test execution for SIT, Regression and Performance testing
• Supported User Acceptance Testing
• Created a test report of Pass/Failed Test Scripts
• Created Test Summary Report
• Monitored and instruct test resources on proper procedures to ensure team compliance
• Analyzed status reporting from onsite and off-shore resources
• Coordinated issue resolution
• Facilitated debugging, defect tracking and defect triage activities
• Participate in Production Change Management Process

Confidential, Atlanta, GA

Senior Test Engineer

Responsibilities:

• Analyzed technical documentation to identify Test Cases
• Developed and maintained test plans, user stories, test cases and test scripts for the purpose of validating and verifying software
• Uploaded documented test cases in HP ALM
• Create Requirements Traceability Matrix
• Set up HP ALM Project & Release (folders in Test Plan then moved tests to the Test Lab for test execution)
• Managed test execution for SIT, Regression and Performance testing
• Supported User Acceptance Testing
• Created a test report of Pass/Failed Test Scripts
• Created Test Summary Report
• Lead the defect triage meetings
• Provide test data requirements
• Executed tests and track defects in HP Quality Center v10.0/HP ALM
• Utilized Agile/SCRUM methodology
• Worked with Portfolio Architects to identify technical solutions and business process improvements that are in line with IT and business strategy
• Maintained effective relationships and open communication with other Departments and Teams as necessary; coordinate meetings
• Worked on OCC Weather applications
• Experience with OSS
• Validated users/resources/groups setup in Active Directory DS through logon authentication and access control in the directory
• Utilized Deltamatic for Project Tahoe to access weather data and validate the correct details display on UI in the new web based weather application
• Experience with utilizing Deltamatic to create and view PNRs (airline reservations) and verify and validate PNR details (Air segments, Fares, & Ticket details - tax breakdown)
• Participate in Production Change Management Process

Confidential, Phoenix, AZ

Senior Quality Assurance Analyst /Business Systems Analyst

Responsibilities:

• Coordinated and Assigned Testing Initiatives to Offshore resources
• Worked extensively with Offshore Team in India
• Analyzed technical documentation to identify Test Cases
• Developed and maintained test plans, user stories, test cases and test scripts for the purpose of validating and verifying software
• Ensured test cases meet functional specification requirements
• Utilized Agile/SCRUM methodology
• Subject matter expert for both Confidential Travel and overall Travel Industry
• Subject matter expert for Reservation Systems (GDS) - WorldSpan, Sabre, Apollo and Amadeus
• Performed Functional, Regression, System and Integration testing for web-based and client/server applications in Windows XP, and IE6/IE7 environments
• Executed tests and track defects in Mercury Quality Center v9.0 & v10.0
• Executed SQL queries to extract data from Oracle database for verification and validation of test results utilizing DB Visualizer 5.1
• Managed and provided support for multiple projects
• Collaborated with Software Development teams testing Java, and .Net web-based applications.
• Worked with Portfolio Architects to identify technical solutions and business process improvements that are in line with IT and business strategy
• Maintained effective relationships and open communication with other Departments and Teams as necessary; coordinate meetings

Confidential, Atlanta, GA

Senior Business Analyst

Responsibilities:

• Worked with the Business to determine and document business needs and requirements on medium to large projects; requirements gathering
• Analyzed technical documentation to identify test cases /use cases
• Performed Functional, System, Integration and Regression testing on web-based applications (Jupiter)
• Worked with legacy applications (Saturn & Smartrez - GDS Sabre)
• Subject matter expert for Reservation Systems (GDS) - WorldSpan, Sabre, Apollo and Amadeus
• Executed tests and track defects in Mercury Quality Center 9.0
• Maintained effective relationships and open communication with other departments and teams as necessary

Confidential, Atlanta, GA

Senior Quality Assurance Analyst

Responsibilities:

• Managed and trained offshore Quality Assurance Analyst in India
• Worked extensively with Offshore Team in India
• Developed test strategies, plans, use cases, test cases and scripts
• Analyzed technical documentation maintained to identify test cases in VSS, MKS and Eclipse
• Conducted full life cycle testing for web-based and client/server applications in Windows XP, and IE6/IE7 environments
• Utilized Agile/SCRUM methodology
• Identified, verified and tracked defects utilizing Magic defect tracker and MKS Integrity Manager
• Performed Functional, Integration, Smoke, System, Ad-hoc, UAT, White Box and Regression testing on SELEX web-based Jython-Python Application
• Experience in testing the security integrated in Active Directory DS through logon authentication and access control to users/resources/groups in the directory
• Experience in client/server, web-based and .Java platform.
• Utilized Sabre, Apollo and Worldspan GDS to verify transaction processing
• Executed tests and track defects in Mercury Quality Center
• Identified process improvements to maximize service requests and effectiveness
• Advocated client (internal and external) issues with the development staff
• Supported the Transaction Processing Solutions Department in any other tasks or duties that may be required
• Setup & maintained QA environments (deploy code, setup test data in database)
• Supported and troubleshoot solution issues
• Executed SQL queries to extract data from Oracle database for verification and validation of test results utilizing DB Visualizer 5.1
• Managed and provide support for multiple projects
• Generated reports from Mercury Quality Center
• Maintained effective relationships and open communication with other departments and teams as necessary

Confidential, Atlanta, GA

Application Developer/Quality Assurance Analyst

Responsibilities:

• Utilized knowledge of travel agency process flow operations, including reservations systems, PNR, ticketing and/or customer care to create Business Objects and Python scripts to run off a Java Platform for a web-based application
• Subject matter expert for Reservation Systems (GDS) - WorldSpan, Sabre, Apollo and Amadeus
• Experience with HTML (read HTML tags) used to create web pages
• Experience with creating and reading scripts written in JavaScript embedded within HTML
• Experience with setting up and testing user and resource management in Active Directory and provided support for directory-enabled applications
• Created Workflows and Business Objects for SELEX solutions
• Created Jython-Python Scripts within the XTOOLS platform
• Experience in client/server, web-based, Open Source, and .Java platform.
• Analyzed Transaction Processing Solutions requirements, technical documentation and prototypes
• Deployed new code to production environments
• Supported and troubleshoot solution issues
• Managed issues (defects, risks, etc) via CRM/Defect Management tool
• Maintained effective relationships and open communication with other departments and teams as necessary
• Supported the Transaction Processing Solutions Department in any other tasks or duties that may be required
• Managed and provide support for multiple projects
• Developed test strategies, plans, use cases, test cases, scripts, design documents, technical documents, workflows
• Performed Unit, Functional, Integration, Smoke, System, Ad-hoc, UAT, White Box and Regression testing on SELEX Exception Automation web-based Jython-Python Application and CORREX
• Executed SQL queries to extract data from Oracle database for verification and validation of test results utilizing Toad & DB Visualizer 5.1
• Utilized knowledge of MKS and Visual Source Safe
• Trained offshore Developers in India

Confidential, Atlanta, GA

Lead

Responsibilities:

• Served as a positive role model that contributed to successful team leadership
• Trained and assigned work (PNRs to be manually worked based off incomplete data booked via website) to employees
• Ensured tickets were issued before ticketing deadline within GDS - WorldSpan, Sabre, Apollo
• Monitored Ticketing Queues in GDS - WorldSpan, Sabre, Apollo
• Processed Exchanges, MCO, PTA, LTA with GDS - WorldSpan, Sabre, Apollo
• Worked, from the GDS queues (WorldSpan, Sabre, Apollo), CoRRe (Quality Check)/Ticket rejects
• Monitored and rebooted CoRRe (Quality Check) sets

Confidential, Atlanta, GA

Customer Service

Responsibilities:

• Booked and made changes to airline reservations in Open Skies
• Checked customers in for flights and assigned seats in reservation system - Open Skies
• Assisted customers with baggage check-in
• Worked in Baggage Claim - Lost Baggage
• Worked as a Gate Agent
• Administered new hire training
• Provided proficient quality service