PROFESSIONAL SUMMARY:

• An experienced Software Quality Assurance Analyst both manual and automation with a solid understanding of Software Development Life Cycle (SDLC) and Software Testing Life Cycle (STLC).
• Excellent knowledge of Agile/Scrum and Waterfall methodologies, Relational Database and SQL queries.
• Proficient in gathering, analyzing, and translating business requirements into functional specifications and test scenarios in order to execute test cases; these result in identification and resolution of software issues to ensure the highest quality product is delivered in a timely manner.
• I am looking for a challenging environment where I can utilize my skills and experiences.

TECHNICAL SUMMARY:

Operating Systems: UNIX, Windows,

Languages:  C++, Visual Basic, SQL, HTML and XML.

Testing tools: HP QC/ALM, QTP/UFT, SOAP and REST Web services, JIRA, Jenkins, Confluence, Postman, Version one, Load Runner, Swagger, and Postman

Databases:  Oracle, SQL Server, and Access

EXPERIENCE:

SW Quality Engineer

Confidential, Duluth, GA

• Closely worked with project managers, product owners, development engineers, business analysts, architectures and Quality analysts to understand projects and actively participated in project planning sessions, scrum meetings, sprint planning and ceremonies
• Reviewed and analyzed stories/requirements to create effective scenarios, test scripts to verify requirements and execute test cases and track defects until resolution
• Prepared daily/weekly status reports on test case execution and defects in daily sprint and retrospectives
• Participated in daily scrum meetings, estimation and scope work for future sprints and projects
• Created test environments by installing, uninstalling and configuring multiple integrated software systems and proactively troubleshoot to replicate, identify to resolve issues
• Reviewed logs to identify the root cause of the issues identified
• Worked closely with development, customer escalation support, testing, and offshore teams to understand, identify and resolve software issues to deliver the highest quality product

Application: AMS (advanced Marketing Solutions) application is a web based, multi - layered application that helps marketing professionals design, create, deploy and execute offers and promotions. The different components of AMS are Logix the business layer, Promotion Broker which distributes deployed promotions and Promotion Engine receives the promotion requests from POS terminal and calculates and sends it back to the POS through the help of Web Services.

QA Test Analyst

Confidential, Atlanta, Ga

• Analyzed and reviewed requirements developed and executed test cases to identify issues
• Developed and executed test cases for SOAP and RESTful services using SoapUI tool and validated the connection and data between Admin Web Services and Insurance Claims Web Services
• Wrote and executed SQL queries to verify and validated data
• Executed test cases, logged defects, tracked and communicated with developers through resolution
• Followed Agile/Scrum Methodologies for all of the project activities and attended different meetings
• Experience in automation testing using QTP/UFT to perform regression testing
• Performed smoke, functional, regression, cross-browser, mobile testing and system testing on all modules of the application to ensure consistency and quality
• Prepared daily/weekly status reports on test case execution and defects

Application: A web based application developed for doctor’s office to manage the patient portal, insurance claim etc.

Quality Assurance Analyst

Confidential, Alpharetta, GA

• Actively participated in gathering and analyzing business requirements and attended walk-through meetings with business analysts, project managers, business managers, developers and leads to insure complete understanding of requirements and to provide status updates
• Developed, reviewed and maintained test plans, test scenarios, traceability Matrix (RTM), and executed Test cases to identify and resolve software issues
• Ensured the highest quality product is delivered in a timely manner by identifying issues, tracking and reporting defects using QC/ALM; by following up and communicating effectively with developers through resolution.
• Performed smoke, functional, positive and negative, regression, system and UAT testing per business requirements, functional specifications and design documents to identify defects
• Experience in automation testing using QTP/UFT
• Executed SQL queries to perform back-end testing to verify and validate data
• Participated in status report meetings to discuss technical issues
• Analyzed business process, provided recommendations for process improvement, provided training and guidance to new team members as needed
• Maintained excellent working relationships with team members, business analysts, managers and internal customers by leveraging my effective communication and interpersonal skills
• Created, reviewed and updated user documentation and supported users in production

Application: Multiple web based and client server claims applications that allow internal users to manage different line of business accounts and handle financial transactions to better serve customers.

Process Analyst 

Confidential, Alpharetta, GA

• Researched and analyzed claim handling process to gather information and identify the paper based process from document processing, researching, and validation to routing documents to the appropriate department
• Prepared documentation by communicating with different line of business managers and subject matter experts to ensure the work flow in order to assist in implementation of an image based system that scans and routes documents to the appropriate file location for handling.
• Gathered requirement and analyzed process to enhance workers’ compensation and Property & Casualty applications to assist with the enhancement of e-research to eliminate paper based research, validation and claim setup process. Increased the efficiency, accuracy, productivity, and saved the company time and money. Work from home was also implemented as a result of this and most employees were able to work from home which benefited employees and the company by saving time and money

Research & Claim Setup Technician

Confidential, Alpharetta, GA

• Evaluated policy coverage, claimant information, minor codes (ICD & CPT codes), injury date and location to ensure claim files were coded using appropriate insurance coverage with the terms and conditions of the policy
• Ensured documents were researched and routed to the appropriate file location with an accuracy rate of 98-100%; maintained the objective goal of 80 documents processed per day, which exceeded unit’s quality standard
• Contacted health care providers to obtain additional information or clarify record content to properly set up new claims. Created references to first report claims, and edited/proofread outgoing correspondence.
• Participated in special assignments and events as needed to immediately response and assist customers