SUMMARY:

• Scrum Master and Agile Expert Certified Test Lead / Business Analyst with over 12+ years of diversified professional experience in Quality Assurance, Manual/Automation Testing, Hands on Experience in Functional, System, System Integration, User Acceptance (Black - box, Grey-box testing) & Regression Testing, Web/Mobile Application Testing, Business Analysis and Production Support of Multi-Tier Web based Applications, Client/Server and Standalone Applications in Retail, Utility and Telecom domains.
• 12+ years of experience in Quality Assurance, Managing the Functional and Regression Test Suite for Stand-alone and Web Applications to ensure all the New and existing functionalities are working as designed during each new releases and Projects, also developing Automated regression functionalities using UFT (Unified Functional Test) Automation tool.
• Reviewed all the Functional, Technical design documents and provided feedback from QA perspective.
• Expert in Gap Analysis, Follow-ups and providing technical, logical solutions to the issues and requirements.

TECHNICAL SKILLS:

• Certified Scrum Master and Expert in Agile Methodologies (Scrum, Extreme Programming, Lean Kanban)
• Expert in creating Test Strategy, Test Plans, Test Cases, Test Reports in Agile (Scrum Sprints), & Waterfall Delivery methods.
• Excellent in Project management, Defect Tracking, Vendor management, and UAT Strategy and support.
• Expert level skills in HP ALM, Microsoft Word, PowerPoint, Visio and MS-Project.
• Advanced level skills in Siebel Call Center (CRM), Siebel Universal Customer Master (UCM), Microsoft Outlook, Microsoft Excel, Lotus notes & SharePoint.
• Intermediate level skills in PL/SQL Developer, e-Business Suite (EBS R12), Unix, Perl, Java, Rational Clear Quest, UFT, HP ALM Site Administration, Test rail & Jira.
• Intermediate level skills in Selenium Automation & Microsoft Dynamics CRM.

PROFESSIONAL EXPERIENCE:

Confidential, Minneapolis, MN

Test Lead

Responsibilities:

• Managing the Functional and Regression Test Suite for Siebel and EBS Applications to ensure all the New and existing functionalities are working as designed during each and every new releases and Projects, Also providing support to Automation Team to understand and develop the regression functionalities using UFT (Unified Functional Test) Automation tool.
• Maintaining the Epics, Stories, Product Backlog, Sprint tasks and Sprint plans, Conducting Daily Scrum Meeting and maintains Scrum Board.
• Provided support in estimating the tasks in Product Backlog and planning the sprints in sequence.
• Helped to resolve impediments during executions and recorded all the issues for future estimations.
• Experience in creating Test Plans and Sprint plans and executes the tests in waterfall and agile Methodologies.
• Identified Test cases and created detailed test strategy, well-structured test plans, test cases and estimated time for each scheduled releases.
• Prepared the Execution Plan in ALM (Application Life Cycle Management tool) by ensuring the most important test cases are executed with high priority and the related defects are resolved within SLA.
• Prepared the well-structured Test data before starting the Functional/Regression Tests and Managed test data spreadsheet matrix throughout the Testing Phase.
• Constantly working with the Managers, Business Analysts and Functional QA Leads to identify the critical, business-impacting functionalities to include them and continuously refine them in the Regression Suite for all new releases and Projects.
• Managed project schedules/tasks to complete the Test Suite in a timely manner without any Slippage in the planned schedule.
• Participated in daily/weekly defect meetings, managed all the Defects using ALM and Constant touch base with the responsible users to ensure all the defects are resolved with in SLA.
• Expert in creating the Summary report at the end of the testing and updating the status to the Managers.
• Expert in preparing the plans and estimates for the next release to ensure all the bi-weekly, monthly releases are well covered in the Test Scope.

Environment: s: ALM (Application Life Cycle Management version 12.21), Siebel Call Center (CRM), Siebel Universal Customer Master (UCM), e-Business Suite (EBS R12), Toad, Test rail, JIRA, Fusion Business Process Workflow, Oracle PL/SQL Developer, Share Point, Magic, Elementool, Service Now, XML, UNIX Scripts, Putty UNIX tool, Microsoft Office Suite, Visio, and Microsoft Project. Soap UI, Postman, PostgreSQL.

Confidential, Westminster, CA

Test Lead

• Lead the team of 3 resources and the NMS (Network Management System) Application testing to ensure all the functionalities, configurations, integrations, security, data and vendor upgrades are functioning as designed.
• Developed test procedures to start the Test activities for Network Management System, developed of all testing artifacts including Master Test Documents, Test Scenarios, Detailed Test Cases in Rational tools (RQM), testing artifact including detailed test strategy documents, and test summary reports
• Liaised with Vendor team and Test teams and coordinated the testing activities, proof of concepts, project schedules, and defect tracking.
• Managed project schedule/tasks, participated in weekly defect meeting and Provided detailed test metrics, and status to Project and Program managers on a weekly, Monthly and On-demand basis.
• Managed requirement gathering, Prepared Test cases and Test Scripts in Rational Quality Manager for NMS System Application Testing.
• Identified gaps and modified/Created new requirements to better streamline the business processes.
• Developed of all testing artifacts including Master Test Documents, Test Scenarios, Detailed Test Cases in Rational tools (RQM), Developed testing artifact including detailed test strategy documents, and test summary reports
• Managed the Test execution, Solved Environmental issues and reported defects using Rational Clear quest and Share-point, followed up with vendors for the resolution and retested the defects after resolution
• Excellent in relationship building, oral and written communication skills

Environment: MDMS-Energy IP, Network Management System (NMS), Itron OpenWay™ Field pro, Itron OpenWay™ Shop Manager, Oracle 9i, Rational Clear Quest, Rational Quality Manager, Share Point, XML, UNIX Scripts, Putty UNIX tool, MS Office, CSS (Mainframe), Microsoft Office Suite, Visio, and Microsoft Project.

Confidential, Bothell, WA

Sr. QA Test Analyst

• Lead the team of two onsite and 30 offshore resources, as well as performed Testing the GSM Error Management and provisioning of Siebel work orders.
• Managed all the System Testing activities and provide support to internal teams to test the Siebel CRM and middleware application.
• Coordinated the testing efforts of Siebel Ordering system and errors during failure of automated workflow.
• Coordinated between Clients and Offshore team, worked extended days, weekend hours, and on an on-call basis as needed.
• Supported all team activities as a Subject Matter Expert in all areas such as Provisioning, Local Number Portability, GSM error correction and Test coordination.
• Created and Maintained ECPs (Error correction procedures) for fixing the repeated errors for the end users
• Tested all project specific tools to meet the requirements of the project before implementing in the production environment.
• Coordinated and resolved all the link-down issues with onsite and offshore network teams.
• Prepared daily, weekly and monthly reports as needed by Clients.
• Managed and monitored, coordinated both onsite and offshore teams to test the Resolutions for both System Generated and Rep generated provisioning errors.
• Generated Delivery reports based on the delivery format provided by the client
• Responsible for overall quality, SLA and timeliness of all deliverables.

Environment: HP-UNIX, Oracle 9i, TOAD 6.3, Siebel 7.5 (Siebel CRM), Vitria (middleware), Switch control, CARE, Telegence, Remedy, Clarify, Axys, snooper, Putty UNIX tool, Quick filter, Mercury-Quality Centre, QC Site Admin, My SQL, MS Office.

Confidential, Denver, CO

Team Lead / QA Analyst

• Led the Team and performed test execution of black box testing of Integrator system middleware application.
• Developed and executed test scripts for the Integrator system middleware application
• Initiate test review meetings with team to promote enhancement in the new module implementation.
• Conducted Sanity testing and certified the interfaces.
• Involved in Regression testing of middleware applications.
• Defect review and reporting in Test director. (Previous version of HP Quality Center)
• Participated in Daily/Weekly Defect call meeting to find resolution to fix the defects within SLA.

Environment: Linux, Sun Solaris, Windows 2000, Oracle 9i, Perl, PVCS, Test director, MS Office.

Confidential, Chicago, IL

QA System Analyst

• Testing Network Designs and provisioning high capacity terrestrial telecommunication circuits.
• Developed test cases, Test scripts to test High Capacity Voice network circuits system in UNIX platform.
• Led the Team and performed test execution of black box testing of Integrator system middleware application.
• Automation of the manual design process in order to reduce the overall provisioning time.
• Design support tools to maintain the consistency of the deliverables.
• Performed End-to-End testing of the provisioned circuit.
• Prepared Design Document, Unit test documents, Code review documents for the dispatch module with another interface.

Environment: Sun Solaris, Windows 95/98, TIRKS, SMS, XML, emacs, DBX, CVS, MS Office.