SUMMARY:

• Proven expertise in Software Testing Life cycle Management including requirement gathering, test planning, test case execution, Defect management & Production support

• Solid experience of Functional testing, Integration testing, Regression testing, System testing, Back - End and UAT Testing.
• Experienced in formulating Test Strategy, Test Plans, Test cases, Test Scenarios, Test Approach and set up testing environment for System & UAT testing.
• Proficient in overall Defect Management/Problem solving including tracking & Reporting bugs and reporting using HP ALM/Quality Center.
• Solid SQL skills, can write complex SQL queries for back-end testing and end-2-end testing.
• Good experience on testing Web Services using Soap UI.
• Proven ability in leading team or work part of team.
• Hands on experience in work coordination between on site and offshore teams and tracked the daily test progress including the schedule slippages/issues/Risks .
• Strong communication & collaboration skills with all stakeholders.

CORE COMPETENCIS:

• A highly competent and results oriented QA Analyst having strong experience in Software Quality Assurance in Agile and Waterfall projects, Selenium Automation, Agile and Team leading & training.

• Hands on experience in writing & executing the Cross Browser Testing using Selinium Web& Mobile App automation testing(Andriod & IOS) using SeeTest.
• Having good hands on experience in handling the IP Network Testing, RG Testing, IPTV Device Testing (DVR/NON DVR Setup Box Testing, RG’s, XBOX) including different modules like VOD Testing, API Testing, Web services Testing using SOAP UI on Microsoft/Ericson Media room platform.
• Good Experience in Functional testing of different RG's, DVR & NON DVR Set up boxes (VMS, QIP & IP Clients) on DAC for Frontier/ FIOS Video services and hands on Experience in handling Motorola, Cisco, PACE and Arris Network elements and Setup boxes for testing different video Delivery platforms.
• An SME with extensive hands on experience into Telecommunication COTS Products offered by Amdocs Enabler 6.0,Enabler7.5,Enabler 8.1, Amdocs CES, Ensemble and Amdocs Document Designer.
• Vast experience on UNIX, Linux and SQL.
• Extensive experience on Telecom OMS(order Management & Provisioning), CRM, Rating, Billing, A/R, and Mediation modules.
• Having good experience on Order Management systems (OMS), BSS Rating, A/R, Billing, Mediation and good understanding of Product Catalog.
• Hands on Experience on creating Test Data Management Strategy, Test Data Setup & Data Management, Test Data Tracking, Env Setup and Configuration of Test environments to support for System, Regression, Conversion Mock Testing and UAT Testing.
• Hands on Experience in creating Test Matrix and Traceability Matrix, Test Readiness Review and performed Gap analysis on Test Closure Review.
• Extensive Hands on Experience on Data Setup, Environment setup and configuration of Test environments to support for Shake out testing.
• Supported the Emergency fix testing for the Production Support teams.
• Having good hands on experience in handling the Defect Management with high analytics, trouble shooting and Triaging and Reporting
• Experience in writing SQL Queries on different databases like SQL Server2005, Oracle11i

TECHNICAL SKILLS:

Test Management: HP ALM Quality Centre, Webtrax, zTracker and Jira.

Automation: Selenium WebDriver, SeeTest, SOAP UI

Languages/Frameworks: C, Java, Javascript

Data Base: Oracle, SQL.

Build Management and CI: GIT and Jenkins.

COTS Products: Amdocs - CRM, OMS, Enabler and Bill Formatter, Sterling, DPI, TRIAD, SIMPL, Ericson Order Care.

Media Platforms: Microsoft/Ericson Media Room for IPTV, DAC for Video

Operating Systems: UNIX, Linux and Windows.

PROFESSIONAL EXPERIENCE:

Confidential, Richardson TX

Quality Assurance Analyst

Responsibilities:

• As QA Analyst work with all the stakeholders (Technical Architects, Solution Designers, interfacing Team) to analyze requirements and perform the testing activities.

• Preparation ROM, HLP and Test Artifacts like Test plans to timely deliveries and manage compliance to SLAs agreed upon with customer.
• Performing the Test data analysis based on the requirements and generate the test data before test execution stats.
• Performing Test Automation for Mobile Apps & Web testing for different Mobile & Web applications of Frontier.
• Analyzing the Test data requirements based on the Video network Test plan & identification of Types of Test Data (different types of SET UP Boxes, Sling boxes, S& E’s, TRIAD to Network lab requirements) and different Data Sources and Environment Test Data Mapping on Triad-DAC Platform.
• Performing the equipment functional testing like Setup Box Testing for different set up boxes(VMS, QIP & IP Clients), IP testing for Frontier video services.
• Performing Order Management & Provisioning in DPI, TRIAD, using Sterling 7 and Sterling 9.
• Executing the Order Management Tests in Ericson Order care.
• API Testing using XML Updating using SoapUI Testing.
• Performing the E2E Residential & Business flows of OMS activities using Sterling 7 & 9, DPI and TRIAD.
• Preparing Test Logs and Test Summary Reports during test runs and distributes the status reports.
• Tracking Issues and Defects which are maintained in HP Quality Centre, tools for all assigned projects
• Working with Development Leads to resolve and escalate issues in a timely manner in order to meet the test schedule.

Environment: H/w: Pentium O/s: As400, JAVA S/w: DPI, JAVA, Oracle 9i Platform: ETI Software, DPI

Confidential, Middletown, NJ

QA Lead

Responsibilities:

• As QA Lead/QA Coordinator worked with all the stakeholders (Technical Architects, Solution Designers, interfacing Team owners and Business) to analyze requirements for system Test & UAT, monitor & report the testing activities on daily basis.

• Review of Test Artifacts like Test plans, Fallout Matrix, Test Readiness Review for timely deliveries and manage compliance to SLAs agreed upon with customer.
• Interface between the Customer and Test delivery teams to ensure expected quality and accuracy of the deliverables.
• Preparing Test Logs and Test Summary Reports during test runs and distributes the status reports to ATT Leadership on daily basis.
• Working with Infra teams for Env Setup and Configuration of Test environments to support the UAT Testing.
• Handling of testing Issues and Defects which are maintained in HP Quality Centre.
• Participating in Defect Calls and getting the ETA’s for major blocking issues from Development leads/mangers to support the testing teams.
• Performing Root Cause Analysis for Production Defects.
• Working as a one point of contact for the team for troubleshooting test planning and execution issues.
• Working with Development Leads, Test Managers and Confidential &T Test Management Leads to resolve and escalate issues in a timely manner in order to meet the test schedule.

Environment: s: System Test Envs, E2E Testing Envs, UAT Envs.

Confidential, Madison WI

Production Support Analyst

Responsibilities:

• Work with all the stakeholder & Provide two tier support to applications CM, Billing.

• Provide assistance to all end users and identify issues in production.
• Run the schedule jobs and to hold the customers based on daily issues in production and perform troubleshoot on processes and resolve all issues.
• Resolve Technical bottle necks, coordination with other technical expertise to bring issues to closure.
• Provide training to various new employees and assist with expert knowledge on all production processes.
• Resolve all application issues and answer all requests and Monitor all performance metrics for various production systems and identify root causes for the issues.
• Preparing Logs and Summary Reports during billing run and distribute the status reports.
• Working closely with Remedy team to resolve the customer tickets reg the billing
• Identifying the test data for production defects recreation and Performing Root Cause Analysis for Production Defects.
• Manage and preserve the test data matching with production to provide the production support Testing
• Working with Development Leads & Management Leads to resolve and escalate issues in a timely manner in order to meet the SLA’s.

Environment: s: Amdocs Suites of application & Production Environments

Confidential

Sr. QA Lead

Responsibilities:

• Work with all the stakeholders (Technical Architects, Solution Designers, interfacing Team owners and Business) to analyze requirements and perform the testing activities.

• Creating the test cases based on the functional & nonfunctional Requirements
• Execution of IP Network & IPTV test scenarios in different make (Cisco, Moto & PACE) & Model (Sigma, Broadcom, WiFi & XBOX) of Set Up Boxes and testing the network between RG & setup boxes and troubleshooting the IP network issues.
• Testing of major Modules like VOD, PF Store front, TVAM, Offer on Demand, VODCA, TV Self Help, Triggers, TV Notes modules, PPV, Parental Controls, Guide Menus, Remote Control Features, Video transfer etc on Microsoft/Ericson Media room platform.
• Calling web services for API Testing using XML Updating using SoapUI Testing to validate on TV.
• Coordinate the testing support activities with different IPTV labs for SIL & PSL and offshore teams.
• Support the External teams for the order creation for SDP.
• Task allocation within team and monitoring testing progress.
• Ensure timely deliveries and manage compliance to SLAs agreed upon with customer.
• Interface between the customer and delivery teams to ensure expected quality and accuracy of the deliverables.
• Preparing Test Logs and Test Summary Reports during test runs and distributes the status reports.
• Handling of testing Issues and Defects which are maintained in HP Quality Centre, tools.
• Performing Root Cause Analysis for Production Defects.
• Working as a point of contact for the team for troubleshooting test planning and execution issues.
• Working with Development Leads and Confidential &T Test Management Leads to resolve and escalate issues in a timely manner in order to meet the test schedule.

Confidential, Richardson TX

Sr. QA Lead/ Test Coordinator

Responsibilities:

• Work with all the stakeholders (Technical Architects, Solution Designers, interfacing Team owners and Business) to analyze requirements and change requests.

• Interface between the customer and delivery teams to ensure expected quality and accuracy of the deliverables.
• Preparing daily status reports and send across to Internal and external leadership.
• Triaging Issues and Defects maintained in HP Quality Centre, WebTrax, I-Track tools.
• Prepared Test plan, Test Data Strategy along with High Level Scenarios & High Level test Scenarios.
• Analyzing the Test data requirements based on the Converged Test plan & identification of Types of Test Data, Data Sources and Environment Management &Test Data Mapping.
• Identifying the Historical customer’s data with different product combinations for Migration from Enabler 6 to Enabler 7.5.
• Worked closely with ADBA teams for the Test data load from production to Different MOCK Env’s, which is major part of conversion Test Execution plan.
• Taking the multiple saves and performing Refresh using different tools before and after each bill runs as part of test data management in specific QA env’s for UAT Billing runs
• Perform Regression, Integration, Functional, UAT and Conversion testing.
• Verification & Bill Validation of the bills Charges for the same account in both versions of enabler.
• Defect reporting, issue resolution, risk and improvements plans and provides updates on technical documentation and Performing Root Cause Analysis for Production Defects.
• Worked as a point of contact for troubleshooting Enabler Billing issues.
• Test Co-ordinated with Offshore, development and interface testing teams.
• Working with Development Leads and Confidential &T Test Management Leads to resolve and escalate issues in a timely manner in order to meet the test schedule.

Environment: s: Java 2.0, XML, JDBC, Amdocs Enabler v7.5, AMC, Enabler PC, OMS, PRISM, Unix, Web logic.

Confidential, Richardson TX

Sr. Software Testing Engineer

Responsibilities:

• Worked as Onsite /offshore lead managing the delivery and Ensured the quality and accuracy of the deliverables.

• Involved in System & Regression Test Planning and wrote Test Cases / Test Scenarios
• Executed System test & Regression test scenarios
• Involved in Testing of ERFs(Emergency Requirement Fix)
• Actively involved in troubleshooting & resolving the execution issues
• Prepared Test Logs and Test Summary Reports during test runs.
• Followed up with Development Managers for the fixes of defects.
• Resolve or escalate all issues as per escalation plan.
• Conducting “Root Cause Analysis” for defects found in production and providing recommendations.
• Ensure timely Sign off on project deliverables Confidential each phase.

Environment: s: Java, JSP, Oracle, UNIX, Win NT, Windows 2000, IIS 6.0. Amdocs Enabler

Confidential, Richardson TX

Sr. QA Production Support

Responsibilities:

• Recreating the production Defects

• Re Testing the Defects with emergency fixes(ERF’s) installed in Env
• Certify the test & all changes going to production
• Troubleshoot the issues in Testing
• Conducting “Root Cause Analysis” for defects found in production.

Environment: s: Java, JSP, Oracle, Citrix, Win NT, Windows 2000, IIS 6.0