SUMMARY

• Software engineering professional, with 10 years experience in the banking sector.
• Possess demonstrated ability to lead a global team of professionals to new levels of success in a variety of highly competitive organizations and fast - paced environment.
• Excellent knowledge of financial compliance standards: Sarbanes Oxley, Dodd Frank.

PROFESSIONAL EXPERIENCE

Systems Analyst

• Write custom test applications via Microsoft Visual Basic .Net libraries to measure database performance for Microsoft Speech recognition/IVR/ Contact Center applications running on IIS. Applicationsare used for collecting baseline performance data on network response, customer application, customer authentication avg. response times. 
• Ensure MIS accuracy of data by performing call injection testing and verifying quality of Microsoft SQL data.
• Write automated test scripts scripts on Empirix (voice application vendor) running on Microsoft cloud server based platform to ensure end end response times for Wells Fargo api responses. Leverage Microsoft performance monitors to collect data to ensure cloud base test applications are running with minimal network latency. Write scripts using regular expressions to uncover spikes in response time performance issues occur on test applications.
• Create custom ad-hoc SQL queries to data mine errors in test, pre-prod and production IIS servers. Use Oracle and Microsoft SLQ query results for fellow team members to ensure rapid mean avg response time to enable fellow team members to resolve issues on hardware and database clusters. Support 14 different lines of business.
• Provide support on enterprise outages; detrmine number of total failed customer interactions, and work with technology partners to isolate, determine root cause of service issues on siloed middleware applications running on Microsoft IIS and Apache webserver with flat files hosted on Oracle, and IBM mainframe applications.
• Write and execute scripts to perform routine friendly hacker testing on bank Speech recognition applications running on Windows IIS and Windows server applications. Trained on SQL injection attack prevention best practices. (March 2012)
• Received training on writing queries using Microsoft SQL 2012 (May 2015).
• Provide software traceability reporting via Excel and HP ALM to help risk and governance teams adhere to stringent SOX, Dodd Frank, and Glass Seagall banking act.
• Complete annual federally mandated Code of Ethics, Sorbannes Oxley, USA Act, and Financial Aniti-terrorism Certification.
• Champion the development of a comprehensive functional and automated test strategy for purpose of increasing speed to market.
• Ensure adherence to Testing Governance and oversee the quality of deliverables.
• Write Visual Basic for Excel reports to highlight the quality of the current release and provide predictability reports. Write scripts in WHT host to clean up files and maximize disk space.
• Monitor technical staff workflow and identify opportunities for process improvement.
• Establish working relationships with all Life Platform leads & Vendors. Management as pertains to internal staff and relationships with software development providers
• Implement Quality Assurance Governance transition to improve critical business partner relationship with testing handoff processes - Improved process consistency and uniform metrics collection to focus on quality execution, reporting and improve capacity for developing innovative solutions and capabilities to streamline manual processes
• Implement building new integration paradigm - Efficiency & Quality support Tools for business transformation initiatives.
• Responsible for the delivery on Enterprise Metrics for Quality Assurance and Risk Management on for the CHT space.

Applications Analyst/Consultant

• Gathered test requirements from various stakeholders including production support, PMO, TDM, Application Support, CTI, Functional test team.
• Created customized reports using Microsoft SQL Server database stored procedures for to bank project stakeholders to justify promotion of code to production data centers handling over 200 transactions per second.
• Worked with Bank of America transition team to perform gap analysis throughout the entire lifecycle of the MBNA transition process.
• Configured IIS on servers in Bank of America test lab to run high volume test data on  IBM Websphere, IBM DB2 database. Collected i/o data to ensure no adverse Impact to software promoted to production environment. Wrote customized WHT/VBScripts to optimize resources.
• Responsible for creating performance test scripts using on software running on Microsoft IIS Web server. Configured IIS to perform virtual customer service testing to validate end to end Contact Center Response times.
• Configured HP Performance Center to execute scenarios using HTTP/XML/SOAP requests and responses. Developed test plans for HP Load Runner to ensure response time customer lookups are not affected when system of record changes were introduced.
• Configured HP Site Scope, HP Analysis tool, CA Wily Introscope, capture hardware, and software metrics during performance test runs and provid reports to members of application team in order to provide justification for go/no go decisions.
• Obtained sign off utomated load testing to remove gaps in test coverage. Logged dozens of defects to ensure performance issues were fire walled and repaired before projects were implemented in production environment. Followed up with application support team to ensure Quality Center defects were closed on a timely basis.

Applications Analyst/Consultant

• Developed automated Micorsoft Visual Basic scripts for functionally testing VGS Model IVR using Empirix TDM Hammer box.
• Modified Empirix Hammer scripts to detect issues in production application environment BAISI, VGS, WIRE. Maintained code base to send alerts to LOB when CFI's were encountered.
• Used modular methodology to develop scripts for regression testing Global Treasury Payments applications.
• Implemented business process improvement and FMEA methodology to improve the gathering of inputs for Quality Center scripts.
• Generated reports to capture and manage the transition of manual test process to automated process. Successfully developed 150 Visual Basic scripts for regression testing Bank of America speech applications.

Third Level Support Technician

• 24/7 on call contact for service issues, experienced by Citigroup Student Loan, American Home Life and Diners Club business units. Participated in production support rotation.  Supported Microsoft IIS back office applications, as well as Stratus (UNIX) applications.
• Implement software deliverables at the completion of internal Quality Assurance and end-user UAT testing.

Technologies used included: Stratus, Windows 2003 HP Open View, Microsoft SQL Server, Nuance SIVR Server, IIS .

Network Technician

• Provided telecommunication expertise to resolve hardware and or software network service disruptions for all USAN Networked Interactive voice and two and three tier data applications.
• Responsible for ensuring successful implementation of software and hardware systems integrated on MCI, Verizon,Williams, Global Crossing, Wiltel, and CITIBANK telecommunication networks.
• Also responsible for setting up projection equipment for Audio Visual presentations

Technologies used included: Stratus, Windows 2000, HP Open View, Enguard, ETMS, Empirix

Quality Assurance Engineer

• Responsible for applying SDLC methodology to the certification of telecommunication solution services.
• Advised banking and telecommunication customers on best practices for validating USAN deliverable and product requirements. As a member of the development team, participated in the full life cycle project management effort for Citicorp, MCI, SBC, Verizon applications running on Stratus mainframe, and Window NT and 2000 systems.
• Developed and enhanced applications to identify and eliminate bottlenecks on applications for Verizon Long Distance and Citibank Credit Card, Retail Banking, Electronic Benefit Transfer, Student Loan and Consumer Mortgage business groups.

Technologies used included: Visual Basic,SQL, JSP, HTML, JavaScript, Java, XML, Tomcat