SUMMARY:

• Provides key customer service and support roles and expertise in communicating, problem solving, relationship building, user training and support.
• Uses technical troubleshooting skills to rapidly and cost - effectively resolve challenging technical issues.
• Experienced in applying hardware and software installation, administration, and configuration of hard ware, software, and computer peripherals.
• Utilizes investigative and analytical problem-solving skills with the keen ability to assess needs, define requirements, develop value-added solutions, and execute technical solutions to streamline and improve operating efficiencies.
• Qualifications include detailed knowledge of Microsoft Office and other business software programs, security tools, remote administration technologies and best practices.
• Adept in communicating with technical/ non-technical audiences, developing system documentation, and creating policies to meet the needs of dynamic and continuously changing environments.
• Comprehensive experience providing technical computer assistance to users both onsite and remotely to research, diagnose, isolate, and resolve information systems problems.
• Strong technical skills
• Ability to utilize complex analysis tools
• Good communications, both written and verbal
• Ability to identify critical issues and to prioritize workload
• Able to create accurate documentation
• Ability read and setup broadcast test and measurement equipment.
• Good problem solving skills and Ability to embrace new technologies
• Server class hardware configuration and system management experience
• Knowledge Elemental, Confidential, and Harmonic Carbon coder configuration and administration

EXPERTISE AREA:

• Product/Systems Support
• Inventory Control
• Networking Knowledge
• Operation and Procedure Analysis
• Process Development and Implementation
• Hardware/Software Installation
• Superior Time Management Skills
• Testing / Debugging / Documentation

PROFESSIONAL EXPERIENCE:

Confidential, New York

Software Engineer

• Providing the technology tools that support video production, editing, motion graphics, encoding, transcoding and other content creation workflows for media formats on mobile, tablet, desktop and OTT devices.
• Overseeing shared video edit storage and servers as well as planning and managing new software and equipment deployments and overseeing maintenance tasks.
• System integration, & technical support and deployment of multifaceted content for MTV, VH1, CMT, MTV2, Nick, Comedy Central, Spike,& TVLand. Other key technology services include oversight of live video streaming and global content file delivery services: Elemental Live, Verizon Uplynk, and Akamai, Level 3 CDN configuration and setup.

Confidential, Atlanta, GA

Systems Engineer

• Track the project and provide progress reports to management on a periodic basis.
• May require on-site management and hands-on installation, debug, and optimization.
• Interface with different Envivio services to gather information and provide appropriate solutions to the customers.
• Write manuals and procedures for all customers as required.
• Provide remote, phone and e-mail support for partners or customers with Support contracts.
• Interview the customer and determine root cause of problem.
• Perform Root cause analysis and reproduce the problem to the extent possible. 
• Coordinate with our US and international teams of all troubles tickets and write a weekly report.
• Supports end-to-end system design, analysis, integration, and testing of various digital video broadcast and delivery systems with OTT formats and systems
• Basic Linux System Administration and systems setup and Configuration.
• MPEG-2, MPEG-4 H.264/AVC compression and streaming video technologies including HLS, FMP4, and RTMP
• IP network switching and routing protocols 
• Experience in a multicultural environment is a plus

Confidential, Atlanta, GA

Digital Video Engineer

• Provides configuration expertise for encoding and transcoding systems
• Maintains accurate records of all encoding and transcoding systems throughout the company
• Tests, designs and manages deployment of new encoding and transcoding configurations
• Creates and maintains reference standard files for testing of encoders, transcoders and decoders.
• Maintains close relationships with key vendors at a technical level
• Work first hand with 3rd party developers on DG encoder and transcoding products.
• Provides Digital video/audio encoding expertise for the DG regional offices and CDN to broadcasters worldwide.
• Provides support and escalation point for production issues.
• Evaluates new equipment and software, Participates in product development and system architecture discussions

Confidential, Atlanta, GA

Field Applications Engineer

• Provide technical support for ADB customers dealing with complex digital broadcast systems, including
• answering technical questions on phone, e-mail, and on-site
• restoring customer service that is compromised due to ADB product faults
• determining the nature of customer issues between ADB products and other system components
• sharing detailed knowledge of ADB’s complete product line
• sharing detailed knowledge of the US Cable industry standards, system requirements, and common deployments
• • Integrate and customize ADB products at customer sites
• • Perform product quality assurance testing, including
• identifying and maintaining friendly customer test sites
• executing test plans and test cases on ADB products at customer sites
• creating local work-around software builds to immediately address customer / integration issues
• coordinating teams of developers, integrators, and testers for major QA efforts
• providing thorough, concise results to development groups
• • Assist the sales organization with technical information and action in sales activities
• • Provide demos and benchmarking for customers and trade shows
• • Provide training on products to customers, partners, marketing and sales

Confidential, Woodbury, NY

Test Engineer QA Lab Test/Consultant

• Perform Digital Set-Top Box systems integration, end to end testing, and deployment of applications, systems, and tools in support of interactive television and Other projects related to JCAS/OCAP, Open Cable, and iTV infrastructure, work in the engineering labs in conjunction with other engineers to install, administer, and maintain fully functional test bed environments with Powerkey and NDS, DNCS and DACS.
• Work with multiple technology vendors Scientific Atlanta, Samsung, Sony, Motorola) on large scale technical trials and network installations.
• Create test plans and software upgrades on STB UI Codes; execute Functional and Regression testing in Lab. Also reproduction of field deployment issues for designers and other engineers for troubleshooting.

Confidential, New York, NY

Solutions Engineer/Contract

• Experience of working in a technical broadcast television environment at NBC, ABC, MTV CBS, etc.
• Worked on customer automation, media management, modular products, routing and router control systems.
• Traveled to customer Sites for site surveys, customer support issues, installation, commissioning training and sales support presentations.
• Project management, system designing and solutions engineering.

Confidential, New York, NY

Operations Engineer/Contract

• Assist in design customized transmission solutions, including global HD/SDI/ASI video-over-IP transmission, to terrestrial, cable Telco and satellite broadcasters around the world.
• Excellent Knowledge of Satellite Uplink (L-Band), 256-QAM, 8-VSB Terrestrial and Fiber Optic, DS3.Terayon Cherry Picker, SA PowerVU Decoders, MPEG over IP (Unicast, Multicast, Broadcast messages). Work with IPTV interface through fiber optics and Ethernet (Gig E), which will adhere to physical, and data link layers protocols defined. 
• Knowledge of testing and isolate issues application layer protocols (TCP/IP, UDP, ICMP)
• Assist with the management of a Global Private IP network of switches in over 100 Points of Presence worldwide.
• Responsible for maintaining the IP network - IP switches, video devices, Edge Equipment and telecommunication circuits OC-3, 12,48 T-1s and Fiber optics.

Confidential, Nevada City, CA/New York, NY

Field Applications Engineer

• Experience with Confidential Flip Factory transcoding software and Pipeline products.
• Recommend configuration and design choices. Document workflows based on customer's requirements.
• Coordinate onsite implementation testing and pre-sales presentations of customer solutions.
• Knowledge of all transcoding and media file formats Mpeg 2 and 4, H.264, .MOV, BXF, MXF meta-data and Windows and Mac operating systems, as well as knowledge of Mac storage systems.. 
• Work with Product Marketing to understand product functionality and to provide feedback on product requirements’
• Responsible for broadcast hardware/Software equipment maintenance, and configurations, controls, installs, and equipment allocation, FTP Storage and transfer via Ethernet, fiber optics, networks.
• Experience with Broadcast Servers, Automation Systems, Traffic Management, Non Linear Editing Systems, Storage Area Networks, Networking Protocols and Broadcasting Transco ding and encoding formats for a variety of VOD vendors.